# Great American Restaurants — user reviews > 66 indexed App Store user reviews of Great American Restaurants by Great American Restaurants, Inc, rated 3.30/5 from 63 ratings. - Source: https://appshunter.io/ios/app/great-american-restaurants/id1485927143/reviews - App overview in markdown: https://appshunter.io/ios/app/great-american-restaurants/id1485927143.md - Rating breakdown: 5★ 31 · 4★ 1 · 3★ 5 · 2★ 8 · 1★ 18 ## What do users think of Great American Restaurants? Overall sentiment: negative **Pros** - 👍 Amazing food quality - 👍 Wonderful staff - 👍 Good for carry out - 👍 Easy online ordering (when it works) - 👍 Remembers preferences **Cons** - 🐛 App frequently doesn't work - 🐛 Orders are often incomplete - 🐛 Missing refunds - 🐛 No credit card save option - 🐛 Difficult restaurant selection - 🐛 No way to specify order time - 🐛 Glitches with tip function - 🐛 No walk-up option - 🐛 Favorites not saved - 🐛 No Apple Pay support - 🐛 No Login with Apple/Google - 🐛 Special request character limit too short - 🐛 Outdated UI/UX - 🐛 Payment processing errors - 🐛 Gift cards not recognized - 🐛 High fees (uses DoorDash backend) - 🐛 No guest checkout - 🐛 Can't edit cart items - 🐛 CC scanner not working - 🐛 Limited salad options - 🐛 App freezes constantly - 🐛 Inconsistent menu availability **Commonly reported bugs** - App does not work over half the time - Missing food items in orders - Refunds not being processed - Cannot enter credit card info - Cannot select order time - Tip function glitches - Order not arriving at restaurant after payment - App doesn't remember favorite location - App doesn't work with VPN - Internal error loading credit card form - App update broke functionality - Special instructions character limit is 20 - App shows wrong opening times - Cannot sign in through Gmail - Lost account info/order history - Payment processing errors - App shows 'Oops' message with error code - App never able to process payment - App is twitchy, requires force close - Cannot pick address, auto-populates incorrectly - Only one restaurant shows up - Menu options frozen or incomplete - App doesn't allow ordering for a set time - App doesn't recognize valid payment cards - App doesn't support Sign In with Apple - App won't remember login credentials - App doesn't feel like a native iOS app - CC scanner doesn't work - Restaurant selection is confusing (swipe right) - App doesn't list all restaurants - App freezes constantly **Most requested features** - Allow ordering ahead for a specific time - Add side of bread as a menu option - Enable adding a tip with Apple Pay - Increase character limit for special instructions - Add support for Apple Pay - Add support for Login with Apple/Google - Allow saving multiple credit cards - Improve restaurant selection UI - Add dark mode - Allow reordering with one tap - Add option to order as guest - Allow editing/deleting items in cart - Add quick link to call restaurant - Provide more payment options (Apple Pay, PayPal) - Allow substitution of sides - Make salad options more customizable - Fix gift card recognition - Improve input form validation feedback - Add accessible seating options (restaurant level, but mentioned in app review context) ## Newest reviews (16 of 66) ### 2/5 — App Crashes Every Week!! *2026-05-14, version 4.5* Getting pretty sick and tired of this App crashing EVERY WEEK. My $80+ I drop there every week is about to start going somewhere else… FIX IT!! ### 2/5 — My food order missing. *2024-09-24, version 4.4* Oder food to go . Second time that this has happen . Food always missing my order never complete And I call they said will be refunded never got my refund back . Please check your order before you go order wise money /time lose . ### 2/5 — Glitch with Tips *2022-12-31, version 4.2* When placing an order, there is two ways the tip function glitches: 1st - When checking out it shows total and then the tip selection window flashes up but it’s grayed out and shows for half a second. 2nd - if a user forgets to enter the vehicle make/model/color, there is an error and it flips back to the checkout page but TIP is already included in total and there is no way to remove or modify tip total. Very annoying to give a $20 tip to walk my food 15 feet to my car. Even more annoying when I do curbside and have to go inside and pick up because nobody comes out. Love the food though ### 3/5 — Only ASAP? *2022-12-06, version 4.2* This app mostly works well. I wish there were actually options for ordering ahead of when you need food. ASAP is currently the only option and that is quite frustrating. ### 3/5 — Two small suggestions *2022-08-25, version 4.2* Two small suggestions: add a side of bread as a menu option that can be paid for via the app; and enable adding a tip onto the order when using Apple Pay, even if the order is just curbside pickup. Thanks. ### 2/5 — Perfect Storm of miscues! *2022-05-28, version 4.2* Went to our favorite GAR (Carlisle) for our 52nd anniversary. Got there early (5:30pm) and was seated at a table in a draft by the door to the outside seating. Took forever to get drinks, bread came cold and hard (we were told it was probably left over from earlier in the day), then food arrived cold (chicken and shrimp n grits), so not supposed to be cold! Ordered dessert and our delightful server came back to tell us they were out of the waffle. Deal with it! Okay! Order apple pie and ice cream. Well, apple pie was all pastry, couldn’t find any apple in there! Asked the server for chocolate sauce, which he provided warm. That almost saved the day! If the restaurant had been busy I might have given them a pass in some of the issues, but it was less than a quarter filled. No reason for all these negatives! Carlisle management, get your act together or we’ll go elsewhere! ### 2/5 — Gift cards don’t work *2022-05-22, version 4.2* The payment using gift card is beyond obnoxious. Brand new card with $50 balance is unrecognized. How am I supposed to use it now? Also, the default tip setting is way to generous for a take-out order. It would be cheaper using third-party apps. ### 2/5 — Should be much better by now *2022-03-12, version 4.1* March 2022 update: Placed an order today. Had to put in credit card info because there is no support for Apple Pay but the app does not leverage any of the built in capabilities of iOS to auto fill fields. Not often I run across an app or web site that can’t use auto fill. Please hire a good iOS developer and update this app to modern standards. I’ve been told the to-go orders in many of the restaurants are doing great. Please give to-go customers the same great customer experience and attention to detail we get in store. This app does not reflect the same care. Jan 2022 It get’s the basic task done but given the focus on to-go business for GAR this app should be much better. No support for Login with Apple No support for Apple Pay I had to reset my login as the new app did not recognize my old login but why not go all the way and add support for the most common identify providers like Apple and Google? In 2022 I should not have to create a new login to use an app and should not have to put credit card information into an app. I use too many other apps that support these features. At the beginning of the pandemic I could excuse a lack of those features but two years these should be standard features. ### 1/5 — Upgraded app is a downgrade *2022-03-11, version 4.1* The old app worked just fine. It was simple and for the most part had few issues. They upgraded the new App which erased all your old information. The worst part is the special request field is only 20 characters! Give me a break that’s 2 to 3 words. You must increase the size of this field! The old app’s field wasn’t a whole lot bigger but you could at least get more than 20 characters. I also didn’t see any way to order more than one of a particular item. I didn’t see any + or quantity field - either in the item selection or once it was in my cart. The only option seemed to be to add the entire item a second time- including any special request notes you might’ve squeezed into the tiny 20 character field. Bad design. Being able to increase/decrease the quantity of an item it’s a basic ordering feature. ### 3/5 — Disappointed *2022-02-17, version 4.1* The app is great when it will let you order delivery, which it rarely does. Please don’t list locations under available for delivery if you’re going to give me a pop up 5 seconds later saying delivery is unavailable. ### 1/5 — Update broke it *2022-02-11, version 4.1* This app used to work just fine and then it got updated a couple months ago and now it’s impossible to order anything from the bakery. Perhaps the update was focused on the restaurants and the bakeries paid the price. ### 1/5 — Special Instructions character limit is a failure *2022-02-05* The app currently only allows 20 characters (not words) for special instructions. This is remarkably insufficient. Please increase the character limit in the next update, and I can improve my review. Thanks ### 1/5 — Why make your own app?? *2022-02-05, version 4.1* The decision to create this app is an example of 1. Business leadership being tired of having to pay the surcharge to an intermediary company, thought it would be fun to build their own app from the ground up, or both. The problem is that you don’t start a restaurant company to design apps. This app is a significant step back from those they had used previously with Best Buns, specifically Chow Now. It is cumbersome, it’s visuals are gaudy and poorly constructed, there are no API plug ins that allow it to integrate with Apple Pay or other payment exchange apps, nor does it slow you to use any of your external accounts (Apple, Facebook, Google) to create a profile, unlike the predecessor used. This app was likely a “great idea fairy” by company leadership who wanted the few extra cents or surcharge, but then gave zero funding to the actual design and development of the app and wondered why it’s an abject failure. You don’t build a restaurant business to design apps. So better off for your image to use a third party. In my opinion I give credit to the company and design team who had to build this app with basic requirements and little in funding, but the leadership who thought this was a great idea need for either be demoted or fired, so the technical IT team can get back to structuring your external interfaces for the betterment of the customer experience. ### 1/5 — Crap App *2022-02-03, version 4.0* The previous app was fine, easy to use, quick and simple. Out of the blue this version pops in and replaced the other and all of my info is gone. It gives the wrong times sometimes that Best Buns is open. It’s not user friendly, the UX is less than impressive. I deleted the app and now I just go inside to order, several people have told me while waiting in the restaurant that they deleted it as well. What a dang shame indeed. ### 1/5 — I can’t even sign in *2022-01-20, version 4.0* I used to be able to sign in through my gmail email and the updated app won’t let me. It doesn’t show my order history. I wish I could go back to the previous version ### 1/5 — Lost my account info *2022-01-18, version 4.0* Downloaded app, opened it to checkout out the new, wonderful features and found that I was not signed in. So, put in username/pw and error. Thought I mistyped pw so retyped it. Same error msg. Asked for permission reset. Email arrived saying I don’t have an account. Looked at my account via old app on iPhone and it shows my email as I typed it and my order history. Guess I’ll be ordering from iPhone vs iPad. ## Most critical reviews (10 lowest-rated) ### 1/5 — Apple Pay won’t work *2026-08-10, version 4.5* I’m starving. It’s lunchtime. Restaurant will not accept a phone order. Got the app. Have been working on it & reloading app 3 times & it won’t work. Too many other nearby restaurants to have to deal with this nonsense. I’ll take my business elsewhere ### 1/5 — Great food & staff! Horrible app! *2026-03-27, version 4.5* The food is absolutely amazing and the team is always wonderful. The app does not work over half of the time. I end up eating there less because I am not able to order ahead online. Sure wish it worked every time! ### 1/5 — Amateur app *2024-09-15, version 4.4* No way to enter credit card info for future use, not for immediate order. No way to specify which restaurant, must specify location near the one intended. Seriously? There's no pull-down list of choices? Didn't the app developer ever USE a restaurant app, so know what features are needed, what makes a good user interface? ### 1/5 — Pain to use *2023-09-11, version 4.3* Will not allow you to select time. Therefore useless. ### 1/5 — Awful App *2022-12-31, version 4.2* 1 Doesn’t have option to walk up. ??? 2 Doesn’t keep my “favorite” location. I have to select every time. Those are the top two. The app before this was more user friendly. ### 1/5 — One of the worst apps I’ve ever used *2022-10-27, version 4.2* First of all they stopped taking carry out orders and the reservation request on the phone like most normal restaurants do. Second of all the app is a total disaster I’ve used it twice and both times I was charged for my food yet the order did not arrive to the restaurant and it looks like I’m going to be refunded but then it takes multiple business days to process this. This is not right and I feel taken advantage of! ### 1/5 — Doesn’t work *2022-05-13, version 4.1* Can’t get app to work and they stopped taking orders over phone. Poor customer service. Update: app doesn’t work if you’re using a VPN. ### 1/5 — Uses DoorDash with Higher Fees & Not as Easy *2022-05-03, version 4.1* I previously ordered regularly from Best Buns via the DoorDash app. The fees were high but my DoorDash subscription helped reduce that. I was excited when this app came out because I wanted to support the restaurant and I have an issue with how much DoorDash charges restaurants on top of service fees to the customer and the underpaying of drivers. Unfortunately, the GAR app is just a restaurant front end being powered with DoorDash. You lose the convenience of DoorDash, money is still going to DoorDash and the kicker is if you pay for a DoorDash subscription, it’s not recognized so you are paying full freight on service fees and don’t have access to DoorDash support to resolve issues when they arise. ### 1/5 — Unusable *2022-04-15, version 4.1* App is unusable, there is an internal error loading the form to add a credit card. Used to order online from this place a few times a week. Looks like they just lost a good customer. Steer clear of this app. ### 1/5 — Bad update *2022-03-12, version 4.1* What happened? It’s like the app update had a computer in mind and not a phone. It’s so confusing to use. It was fine before. ## Most praised reviews (10 highest-rated) ### 5/5 — Disappointed Regular *2022-02-16, version 4.1* I order from Best Buns weekly and I am not liking the new app. Had to so in store last week because I could not find item I was looking for on app. Today, I wanted to use different payment method and was not able to add second card. Had to delete first card to add the card I wanted to use. Old app let you have more than one saved card on file. ### 5/5 — LOVE GAR *2022-01-20, version 4.0* Very easy to use and food always comes the way I like it!! ### 5/5 — Does what it’s supposed to do. *2022-01-19, version 4.0* App, sign up, log in, and ordering delivery from Silverados seemed easy and straight forward. If you live close to a GAR, seems like a good app to have. Wish they could deliver their margaritas! ### 5/5 — Happy User *2022-01-18, version 4.0* I love getting carry out from GAR, I order everywhere. It remembers what I like and asks if I’d like to order again. For a regular carry guest this is super helpful! ### 5/5 — GAR *2022-01-18, version 4.0* Live GAR and the app! ### 5/5 — Great app!! *2022-01-17, version 4.0* This app makes online ordering a breeze. 10/10 recommend!!!! ### 5/5 — No wait *2021-04-10, version 3.11.0* Ordered many of times and never had to wait... ### 5/5 — Easy to use and awesome food *2020-07-08, version 2.7.7* I love all of GARs restaurants and am loving having their app to order from all of them! ### 5/5 — Needs Apple Pay *2020-06-11, version 2.7.7* Also it needs to save past orders and be able to reorder with one tap. ### 4/5 — Great Food, but... *2024-02-19* No Accessible Seating in any of the dozen or so GARs. Ambiance A+ plus award-caliber chefs, so asking that Corporate modify half a dozen tables each restaurant and mark ♿️. Also make all doors wider because Mom in her wheelchair couldn't enter for Family event. Favorite menu Coastal Flats. By all means come to enjoy "the Hemingway" Mojito, Yucatan Shrimp, Chop Salad, Filtered Water and Key Lime Pie. Best tromp l'oile art wall mural Patsy's! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*