# Great Benefits — user reviews > 25 indexed App Store user reviews of Great Benefits by Alliance Healthcare Group Limited, rated 2.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/great-benefits/id6469682987/reviews - App overview in markdown: https://appshunter.io/ios/app/great-benefits/id6469682987.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 0 ## Newest reviews (10 of 25) ### 1/5 — Worst app ever *2024-04-12, version 1.0.13* What was already a crappy app experience previously has been made much worse. Cannot access family ecard. Family accounts supposedly require separate logins, but no username provided. Request for support provides incorrect information after a week. ### 1/5 — Amazingly bad *2024-04-05, version 1.0.12* It’s amazing how consistently bad a company can be with its technology. I’m forever stuck in a sign in loop. It doesn’t even have basic indicators telling me what’s wrong. I can’t even change password. Just… wow. ### 1/5 — Lousy app *2024-04-04, version 1.0.12* Cant submit resolve or reflect claims ### 1/5 — Updated app cannot looad *2024-04-04, version 1.0.12* Unable to load to get the e card after update ### 1/5 — bad, after key in password, enter otp, keep jump back to from page, cannot use,pls fix asap *2024-04-03, version 1.0.12* after enter otp keep jump back to from page, cannot use,pls fix asap ### 1/5 — Broken app. *2024-04-01, version 1.0.11* Cannot claim for dependents despite benefit. ### 1/5 — Can’t even login after changing password *2024-03-25, version 1.0.11* Bad. After logging in I was asked to key in OTP. After which I got routed back to login page again. Please fix asap. ### 1/5 — Very lousy apps *2024-02-27, version 1.0.8* I'm unable to see the claim; every time I click on it, a blank page appears. I've tried redownloading the app, but the issue persists. This app is really disappointing! ### 1/5 — Slow and buggy *2024-02-15, version 1.0.8* I cannot access ANYTHING in this app. There is always an error, and none of the functionalities work properly or efficiently. This makes the already frustrating process of claiming from your insurance all the more difficult. ### 1/5 — App is not functioning! *2023-11-06, version 1.0.2* It brings you to the same login screen after authenticating n logging in multiple times. Take this lousy app down ## Most critical reviews (10 lowest-rated) ### 1/5 — 现在连更新都不可以更新了， *2025-04-16, version 1.1.28* 太垃圾了。 ### 1/5 — App not working *2024-12-31, version 1.1.12* App keep asked to download new version even the version already updated. Something is wrong ### 1/5 — I thought the old app was bad *2024-10-24, version 1.1.5* Dropdown list when submitting claims keeps glitching and freezing. Is this how GE avoids paying out claims? ### 1/5 — Service(MT10000) error when submitting claims *2024-09-09, version 1.1.2* I keep hitting Service(MT10000) error when submitting claims , pls advise ### 1/5 — Buggy app *2024-07-24, version 1.0.21* Login just keep repeating and not able to access the account when needed. Worst app ever used. ### 1/5 — Impossible to log in *2024-06-20, version 1.0.18* After keying in the OTP, it redirects me to the login page. I’m stuck Also, Contact number is not working ### 1/5 — Rubbish app *2024-06-04, version 1.0.17* The map is so lagging and you dare to release? ### 1/5 — Can't access my account *2024-05-24, version 1.0.16* I have tried multiple times, can't access my account at all! Even changed the password, but still kept telling me my password and username don't match. Very frustrating!!! ### 1/5 — not working - and i need to goto clinic today 😒 *2024-05-04, version 1.0.16* i just DL the latest version and it’s not working/doesn’t open at all ### 1/5 — Dont really like the new app *2024-04-24, version 1.0.14* The new app is good can use biometric login But the new app keep on asking for otp I know its for security wise but is it really that necessary？Then what for included the biometric login but still ask for otp….. My suggestion will be for those who use Password to login dont need otp. If not please bring back the old app OTP its really troublesome sometimes cant receive if lines is bad and sometimes it wont allow auto fill and the sms otp just gone and resend have to wait for 1 freaking minute do you think i have the time to wait for otp when im dying？ ## Most praised reviews (5 highest-rated) ### 5/5 — UPDATE: Lost access to dependents *2024-03-26, version 1.0.11* Cannot access dependent account. Not even recognized by “forgot my password” Update: dependents can be accessed by clicking company info at bottom of app (a label with policy info and user name) ### 4/5 — Ok and slow *2024-08-29, version 1.0.21* Most of the times very slow. ### 3/5 — Medical term words *2024-12-21, version 1.1.12* Not friendly, too complex for end users to find the medical term word. ### 3/5 — New app with new UI *2024-01-03, version 1.0.7* New app is way better than the old app, the biometrics login icon should not be a fingerprint icon, should use icon close to FaceID. ### 2/5 — Lacking problem *2024-04-04, version 1.0.12* New app is way too slow and lacking. Filled in the OTP but keep jump back to log-in. Please make it better. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*