# Great Eastern Singapore — user reviews > 55 indexed App Store user reviews of Great Eastern Singapore by The Great Eastern Life Assurance Company Limited, rated 4.80/5 from 142 ratings. - Source: https://appshunter.io/ios/app/great-eastern-singapore/id1498027173/reviews - App overview in markdown: https://appshunter.io/ios/app/great-eastern-singapore/id1498027173.md - Rating breakdown: 5★ 120 · 4★ 16 · 3★ 1 · 2★ 3 · 1★ 2 ## Newest reviews (13 of 55) ### 2/5 — Could not receive the sms code *2026-05-08* I could not receive the sms code from China. Please fix this issue. ### 2/5 — Using passkey or biometrics still need phone OTP *2025-09-04, version 6.1.026* Using passkey or biometrics still need phone OTP. Please fix this since logging in had not improved, but you made it worse and more inconvenient. ### 4/5 — No one answers call *2025-07-21, version 5.19.070* All customer services are all currently busy no one picks up and can wait for 5-10 mins the customer service still busy. I just let the music play on and on the speaker. Already 11:15mins still waiting. ### 3/5 — Cannot update the apps *2025-06-25, version 5.19.070* Hi, you prompt me to update the apps when I log in, but 2 hours already apps still cannot update and cannot log in to check my policies ### 3/5 — Bad Typeface *2025-05-16, version 5.19.064* The typeface of your header are really hard to read and unnecessary, both your Kerning and baseline grid is not well harmonised. ### 4/5 — 如果有华文显示就更好了，老年人也能轻易使用 *2025-03-04, version 5.18.014* 希望有华文显示 ### 3/5 — App not working *2025-01-23, version 5.17.053* App been not working for a few days. Even uninstall and reinstall again, it still did not work. ### 2/5 — Unable to launch the app, it happened just today *2024-12-23, version 5.16.050* I used it to manage my investment , would you please resolve it as soon as possible ### 3/5 — Compatible with iOS 11 ? *2024-12-21, version 5.16.050* Based on that, requirements met. Still, APP not opening fully on iPad iOS 12, launches to show GE logo only. That’s it forever. On the other hand, APP works on iPhone iOS 12 with a bug - cannot login with Great ID, shows a blank page after selecting. What about login with Singpass? No issue. Why like that? Can developers test and fix? ### 2/5 — System *2024-11-07, version 5.16.050* Everytime login to the system, it show system maintenance or system down, can please improve or not? ### 1/5 — Lousy app *2024-07-23, version 5.14.023* Lousy app which did not record payment made though I was already charged on my credit card and not updated on app so resulting in a double payment and then it only recorded the 2nd payment. ### 1/5 — Payment *2024-04-10, version 5.12.015* Such a pain to make payment using the app. Takes forever to load, sometimes doesn’t even load! ### 1/5 — A disaster app *2024-03-21, version 5.11.008* GE, Did you cut corners on hiring a UI/UX designer by using interns who may not fully understand user needs? During the initial onboarding via Great ID, I was informed that there are no policies held after login, and it repeatedly asked me to set up biometrics with a redirect to the wrong place on iPhone. Using SingPass led to a blocked page persistently asking me to update my information via myinfo, which only disappeared when I manually clicked update manually via forms. Take a look at OCBC's banking app design and its responsiveness in displaying account information, compared to your GE app. Retrieving policy details took forever and kept encountering errors. So, please don't pretend to be a bank when your mobile apps have such significant flaws. Consider hiring someone more competent in user experience design. I really wonder how this app managed to receive such a high rating! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terribly buggy & unreliable *2026-02-13, version 6.3.039* Really poor app and I’d be fine with that except my agent keeps driving me to it to get everything done. (Which then makes me wonder why I have an agent…) For all the money you make, why aren’t you able to build a less buggy app in 2026, GE?? ### 1/5 — Non secure connection *2026-01-15, version 6.3.029* Trying to login and we get a browser that says connection isn’t secure cause they aren’t using https or something. Unable to use. ### 1/5 — Always and always cannot login *2025-12-03, version 6.2.052* Always and always cannot login. Always under fixing issue. Don't have 1 time can login, Tired ### 1/5 — Limited app availability *2025-10-20* Not all expats in Singapore have a app stored US or UK or SG ID. Unfortunately, this app is only available on these 3 app stores while it is the same price to deploy worldwide. **Developer response:** Hi Value customer, We sincerely apologize for the inconvenience. Kindly reach us at GREAT Eastern Life Corporate website > Contact Us to share your issue with us. We are here to help. ### 1/5 — Worthless. Regretting that I ever decided to opt for them. *2025-10-04* They gladly accept your subscription, but then force you to use an inferior method of accessing and maintaining your policy information. They lock the user out of all policy information that needs to be accessed instead of allowing it via the normal web interface. The app has been completely worthless in this regard. I will never consider using this app or being a part of their scamworthy practices ever again. I’m stuck, unable to access anything, nor can I change any information related to my account. Not even in person. **Developer response:** Hi Value customer, We like to highliight 2 points below. 1. On locking out user of all policy info, we believe it was during our system maintenace that we are providing limited info. 2. It's our responsibility to protect your info with us. Pls go GEApp > Services tab > Personal particular to update your details. ### 1/5 — Can’t make payment *2025-03-30, version 5.18.014* Your app is constantly having issues in the payment section, it’s been nothing but annoyingly inconvenient! ### 1/5 — Payment via app *2025-02-20, version 5.17.053* The app doesn’t allow change of eGiro nor are we able make payments. It keeps promoting that it is not available. What’s worse, the website doesn’t have these functions and refers the customer to the app. It’s been over 2 months and it’s still not fixed. The call centre doesn’t know why either. ### 1/5 — App crashing *2025-02-13, version 5.17.053* I havent been able to get into the app since 2 months back. Its been crashing from the loading page. I had to access all info via the webpage instead. ### 1/5 — This app keep crashing for one month *2024-11-20, version 5.16.050* Since last month I installed and login my account, after a few days, I found I can never open the app anymore , every time I open , it just crash , and I don’t believe this problem last for so long time. Can I still trust your company? Can I still put my money in your company? I have long term investment in your company! ### 1/5 — a lot of app instability and error *2024-11-11, version 5.16.050* It’s app with poor function. Half of the time not loading pages correctly during purchasing a policy. It also wrongly list one bank as their eGiro banks. The sales agent said my phone got issue, but later I called the bank and was informed great eastern is not one of the insurance companies having eGiro with them. ## Most praised reviews (10 highest-rated) ### 5/5 — Apps *2026-02-18, version 6.3.039* Easy to use thanks ### 5/5 — Great Eastern App *2025-02-06, version 5.17.053* Easy and user friendly interface. ### 5/5 — Easy steps for claiming *2025-01-21, version 5.17.053* The GE App provides great features for claiming, making the process easy, user friendly & efficient. Great job! ### 5/5 — Old but gold *2025-01-07, version 5.16.050* GE used to be very outdated but in recent years I see a lot of improvements in your systems and the app your agents used to do up our policy applications. appreciate this because many other insurers don’t even have apps/have bad access system. Keep it up! ### 5/5 — Update personal information *2024-08-18, version 5.14.023* Easy to use app. ### 5/5 — Claims *2024-06-22, version 5.14.015* No one wants to do up such a claim if can, system hanged few times and took me 1-2 weeks to compile get all in place … in process bills still pending from Polyclinic. ### 5/5 — One app to manage all my policies *2024-05-27, version 5.13.020* Convenient to use one app to manage all my GE policies. ### 5/5 — More feature *2024-02-04, version 5.10.014* If only this apps can also submit pre & post hospital bills claims would be good. ### 5/5 — Good App *2023-08-25, version 5.6.085* Nice and easy, able to view my policy ### 5/5 — 👍 *2023-03-10, version 5.2.034* Just download the apps. It is easy to use. Kudos. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*