# Great Southern Mobile Banking — user reviews > 54 indexed App Store user reviews of Great Southern Mobile Banking by Great Southern Bank, rated 1.80/5 from 46 ratings. - Source: https://appshunter.io/ios/app/great-southern-mobile-banking/id481106964/reviews - App overview in markdown: https://appshunter.io/ios/app/great-southern-mobile-banking/id481106964.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 6 · 2★ 1 · 1★ 33 ## Newest reviews (19 of 54) ### 3/5 — Bank Itself *2023-10-23* The app is good and works well for me. But the bank overall at least in my town is horrible. The workers are rude and they have messed up our bank cards I believe 3 times now. I’m only 15. They gave me a card which was technically illegal cause I can’t have a card on my own until 16. They fixed it but gave me a card that was linked to my brother’s account, and my current one doesn’t work again for some strange reason. Don’t use this hellhole of a bank. ### 1/5 — Needs an Overhaul *2021-11-23, version 4.9.6* Honestly, I’m shocked at the visual state of this app. Having to navigate this app is unpleasant. On top of that, it is VERY visually unappealing and in desperate need of a redesign (the actual website does too). Coming from Academy Bank to this hot garbage if an UI isn’t it ### 1/5 — Login Failed *2021-10-29, version 4.9.6* Please invest in a better mobile experience for your customers. This app doesn’t reflect the same quality of your actual products. ### 3/5 — Login Failed *2021-07-14, version 4.9.6* The app has been failing my attempts to login with my biometrics lately. Another bug fix needed? It’s super annoying when time is of the essence and I need to bank on the fly! PLEASE FIX!!! ### 1/5 — Absolute Embarrassment *2020-11-24, version 4.9.2* Terrible app. I only use this account for a mortgage because Great Southern bought my old bank. I have several other bank accounts and cannot believe how pathetically inept the GS app is. I literally cannot pay my mortgage because when I add the bill it goes to a review screen that is oversized for the IPhone window meaning I can’t scroll down to the submit button. Whoever wrote this app should be fired. It’s that bad. ### 1/5 — Rarely works *2020-09-16, version 4.9.2* The only thing consistent about this app is that I can’t count on it to work. 75% of the time it never loads the login, or I get an error, or it’s so slow the connection times out. It’s been like this for months and it’s also never let me reset my face recognition to login since the new update. I am considering switching banks because the app functionality is so poor. ### 1/5 — Tempted to switch banks *2020-09-08, version 4.9.2* At least once every 3 months I try logging in and it tells me I’m using the wrong password and then proceeds to lock me out of my own account. I’m getting really sick and tired of it, especially when they tell me my security questions are wrong. I have everything written down and I typed in correctly. I don’t see why it’s necessary to keep doing this. ### 1/5 — Can’t mobile deposit *2020-09-05, version 4.9.2* You MUST fix your mobile deposit. This is the only bank app where you have to endorse with a certain phrase and also in perfect block letters. I’ve had one out of ten checks go through. I have a large balance with this bank and it’s ridiculous that your app can’t handle this simple task. I’m tired of going to the bank for every 20 dollar check. ### 1/5 — If it ain’t broke don’t fix it *2020-08-20, version 4.9.2* This app was never really the smoothest experience if we’re honest but I could at least login and use my face id to sign in. The mobile banking was down for several days for an update and then after it downloaded I had to call to gain access to my account again. Ended up being locked out and when I finally get it all fixed it says I need to update again to use ‘Pilot’ Stop “fixing” your app by making me, a customer, work harder to be able to use it. Thanks ### 1/5 — Recent update is a downgrade. *2020-08-12, version 4.9.2* Unreliable app access to accounts at times when browser access works just fine. Update kills sessions too quickly and made it a pain to log in via mobile by disabling bio-credentials without cause, not allowing paste of secure passwords, and requiring too many clicks to get from app launch to “cash management” session. Terrible UX on this update. ### 1/5 — It’s very frustrating to use at night. *2020-08-09, version 4.9.2* I deliver food during the evening as a way to get income and I transfer the money over to my bank which is supposed to be instant. I try to check if it went through but it doesn’t. It takes hours for the money to show up on my account. Since they’re doing some sort of maintenance at night, it glitches and it tells me I’m $-200 or $-60 in the hole. It gives me anxiety because I know I never spent that much nor do I have any subscriptions that automatically take out. I can’t even call anyone at that time to get it figured out. I just have to wait. I find that very unfair because I’ve been a good customer at this bank for two years and I get this in return. I’m not usually one to complain but it is very frustrating having to work around this issue. A banking app is supposed to help people. Not give people anxiety. I hope they fix this soon or at all because it’s really making me want to look for a new bank. ### 2/5 — Used to be great *2020-08-03, version 4.9.2* Before the update I was able to log into my app with a fingerprint, now it won’t let me and I have to stop and type in the password everytime. The only things I need from this app is to check my balances, set new transfers and check on pending transfers. Those haven’t changed with the new update, but the fingerprint access did. Therefore, the new update is now less convenient. They closed down online access for several days for less convenience. Thanks. ### 4/5 — Some recommendations... *2020-07-26, version 4.9.2* The app itself seems more like a HD version of a website that was originally made in the late 90s to early 2000s. I mean it works alright but I would like to see it brought more into the modern era, making it more streamlined to do basic things and giving it a much needed facelift. For example: The recent transactions do not need to be so detailed on the main account view. Instead it should show up with the date (you can group all like dates together), pending or posted status, vendor name (shortened) and the amount taken/refunded. Then when you tap on the transaction, it’ll give you the rest of the information. Some other options that would be nice would be things like receiving notifications when a deposit hits your account, or when a electronic check clears (with an option to turn those notifications on or off of course), etc. Siri integration, a way to view your account and routing numbers (after logging in again or using biometrics), basically just adding some quality of life features. **Developer response:** Thank you for the honest and helpful feedback in your review. We're always looking for ways to make the app better and your input is invaluable. Feel free to let us know how we're doing anytime here, or by email at OnlineBanking@greatsouthernbank.com. ### 1/5 — 😡🤬❗️❗️ *2020-07-24, version 4.9.2* I am already fed up with this update. It took 3 days to install it so I couldn’t access my account. It was suppose to be up and running Monday morning and it wasn’t until later in the day I finally went through the process of setting up my user ID and password all over again to finally get into the system on Tuesday. Same login info worked again on Wednesday but today I keep getting messages that it’s down again and now it just keeps telling me my user ID or password is wrong. So I’m not certain if it’s still down, if I need to reset my ID and password yet AGAIN, or wait until morning and see if it’s working ??!!? I truly despise this banking app. **Developer response:** We're sorry for any inconvenience you have experienced this week. It sounds like you successfully logged into our system on Tuesday before we had to roll back our Online Banking changes. Your user user name would have been reset to what it was last week, and your current password changed to the last four digits of your SSN. You can use that info on the app or website to log in and create a new password. If you're still having issues getting logged in, please fill out the form at https://www.greatsouthernbank.com/about/contact-online-banking, and someone will reach out to offer assistance. ### 4/5 — Has always been quick to update my balance *2020-07-23, version 4.9.2* I love the Great Southern app on the iPhone. It’s always updated my balance rather quickly and it’s nice to use Touch ID to get into my account. The only reason I gave it 4 stars is because the update was a pain.. I had to reinstall and login with the last 4 of my social. Then change the password. Took me a few tries to reset my password before realizing I needed to also use the last 4 of my social in the “current password” field. Hopefully the update has some features I will be able to use and if I find it works great from here on I’ll update to 5 stars and change my review. ### 2/5 — Slowww *2020-07-21, version 4.9.0* App is super slow after logging in, even on hi speed wifi, took over a minute to load after, crashing twice. Online banking really shouldn’t be down for 3-1/2 days. One of my accounts name has changed?? Really down quite often, would like to stay with local bank, but it’s almost getting to be more trouble than it’s worth. ### 1/5 — Fire your software developers *2020-07-21, version 4.9.0* After three days of being unable to access my account online you would think the new app would be a redesign of an already cumbersome user interface. They decided to go backwards. More clicks for simple tasks,scrolling left/right just to read items like bill pay is horrendous. Apps aren't supposed to mimic web interfaces. I will be switching banks. ### 1/5 — Constantly down, epic fail *2020-07-20, version 4.9.0* They choose to constantly update their servers and it’s usually done over a weekend when branches are closed and users are out spending money leaving customers in the dark concerning account balance. This latest update has been a complete failure and will not allow log in or any access to my account. Tellers at the bank are just as clueless, being informed of absolutely no progress or solution to online access. I bank with several banks and this is the worst mobile experience by a long shot. ### 1/5 — This bank is SOOOOOOOO BAD!!! *2020-07-20, version 4.9.0* I am a truck driver so I am out of town a lot. In the last few years I cannot count how many times they just decided to turn my ATM card off because of their own problems. Two weeks ago I could not access my automatically deposited paycheck because they were having system errors. When I called I was told that indeed they could see it, but I just can’t have it. This past weekend they have taken four full days to update their app. Today is Monday and I have not been able to access my account since Friday. And do you think anyone will answer the phone? NOPE! I can’t wait to get home and change banks! **Developer response:** We're extremely sorry for any inconvenience you have experienced with our Online and Mobile Banking services recently. We will take you feedback and do what we can to make it right. If you're still having issues getting logged in after updating your App, or would like to provide any other details on how we can do better, please fill out this form, https://www.greatsouthernbank.com/about/contact-online-banking, and someone will reach out to offer assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible site *2023-09-18* This is the most pathetic app ever. In today's technology atmosphere it will make customers and potential customers look elsewhere. Once you get into the site, the basics are OK, but getting in is terrible. It is not updating with iOS updates, or even pretending to. 👎 ### 1/5 — App won’t open *2023-06-28* I click on the app and it shuts down immediately ### 1/5 — Mobile check deposit doesn’t work anymore *2023-06-02* I loved this app never had problems but today I’m in a pinch and need to deposit a check now and the screen is black to take pics of the check so one star for now ### 1/5 — Below The Competeition *2022-09-19, version 4.9.6* Not intuitive at all. I see my friends banking apps and they can easily sign in and access their funds and transfer money instantly, and you can’t do any of that with great southern. Genuinely makes me upset. ### 1/5 — Always having problems *2022-08-13, version 4.9.6* It’s slow it’s always getting worked on. Always having to go to the atm to check my balance ### 1/5 — Infinite Loading *2022-06-09, version 4.9.6* Worst mobile banking experience, have fun trying to login in and only getting the loading symbols ### 1/5 — Updates Shouldn’t Be Mandatory *2022-05-22, version 4.9.6* So this app, to me anyway, was a 4-star experience before the last update. It was slow, but I’m in no rush to see my transactions or balance history. The biometrics always worked and I could transfer money back and forth between my accounts. However, with the recent updates, they have seemingly REMOVED features from the app instead of ADDING them. It’s incredibly inconvenient to have money in a saving account and not be able to access it because the transfer option is no longer available. That’s one of the biggest reasons I have the app in the first place, transferring between savings and checking. I sincerely hope this is a honest mistake and the issue will be resolved soon because if not I will no longer be using this service… ### 1/5 — So slow *2022-05-14, version 4.9.6* This app is stupid slow. It will bring up my accounts but if I select one to view transactions it will load for so long that the app times out and I have to log in again. At that point it’s just faster to log into the web version. The app is absolutely useless, just takes up space on your device. ### 1/5 — Terrible app *2022-03-06, version 4.9.6* I’ve been banking her for years and can rarely get the app to work its costing me money not being able to tell if items are cleared or not, I’ve called in several times only to get partially walked through getting online only to be stopped by non working updates page and not able to get further. Honestly I think I’m going to try a new bank with better online banking! I’ve talked to customer service several times and been told there aware of trouble but it has been about a year and still no fix ### 1/5 — Update *2022-01-19, version 4.9.6* The slowest app I’ve ever had to work with and kicks me out on a regular basis **Developer response:** We're extremely sorry for any inconvenience you have experienced this week. Access has been restored in version 4.9.2 of the app. If you're having issues getting logged in after updating your App, please fill out this form, https://www.greatsouthernbank.com/about/contact-online-banking, and someone will reach out to offer assistance. ## Most praised reviews (10 highest-rated) ### 5/5 — Makes Banking and Deposits Convenient *2022-08-15, version 4.9.6* The debit On/Off feature has saved me so many times. The mobile deposit feature is easy to use and convenient. ### 5/5 — App works great *2019-04-08, version 4.5.3* Overall for an app made by a local bank the app works great. Despite the massive amount of 1 star reviews, the app has very few glitches and works fine as long as you stay updated on the newest version of iOS. Disliking a bank or getting upset that your app crashed is hardly a call for a 1 star review on an all around well put together app. ### 5/5 — Works great for me! *2016-08-13, version 3.0.1* I have always been a Great Southern customer, so I don't know about any of the issues with people coming over from Fifth Third. Since it's inception, this app has always worked great for me. It quickly loads each page and the screens are perfectly scaled to my 6+. I had a 5s before that, and the app was always perfectly scaled on that format as well. I find this app to be very functional and flexible. ### 5/5 — Wowzers!! *2015-12-18, version 3.0.0* V3 is great!! Touch ID is a welcomed addition. I love the text banking and being able to receive alerts for ANY transaction on the account. That would have saved us so much headache when we had fraud occur. Turning debit cards on/off is brilliant as well. Each update gets better and better. I sincerely appreciate the bank listening to customers and striving to improve every day! A+++ ### 5/5 — Logged right in *2013-05-20, version 1.5.0* Just downloaded the app and I was able to log in immediately no problems at all. The app does what it is supposed to do allow u to access your bank account. Maybe the bad reviews were earlier versions ### 5/5 — Latency *2012-07-05, version 1.1* Maybe the ones having problems with latency need an upgraded phone, clean out your cache, clean your browsing history or even kill some of your running apps in the background and it would work better. It's always easy to just call the 24hr banking line too. App is GREAT! ### 5/5 — Great App *2012-03-03, version GSB 1.0* I did not have any of the issues that other reviewers have posted. I'm impressed with this app. It's better than going to the website. Faster and easier are words the come to mind. Great GUI. I downloaded the app while sitting in the drive through, reviewed my accounts and had made a transfer between my accounts before we even left the parking lot. ### 5/5 — Finally! *2012-01-21, version GSB 1.0* Glad to have this app, much faster than using the browser. ### 5/5 — THANK YOU! Worth the wait *2012-01-20, version GSB 1.0* This is great works wonderfully and faster than just going online. Not slow at all. Couldn't be better. Thanks again. Worth waiting for. ### 5/5 — Great app! *2012-01-17, version GSB 1.0* This app works great, is convenient and fast. The branch and ATM locater is very helpful! I love the bill pay option and how easy the app is to use. Overall, very quality. Thanks GSB! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*