# Great Wolf Lodge — user reviews > 225 indexed App Store user reviews of Great Wolf Lodge by Great Wolf Resorts Holdings, Inc., rated 4.80/5 from 65,240 ratings. - Source: https://appshunter.io/ios/app/great-wolf-lodge/id1409843426/reviews - App overview in markdown: https://appshunter.io/ios/app/great-wolf-lodge/id1409843426.md - Rating breakdown: 5★ 58,041 · 4★ 3,880 · 3★ 1,178 · 2★ 535 · 1★ 1,606 ## What do users think of Great Wolf Lodge? Overall sentiment: mixed **Pros** - 🤩 Amazing water park experience - 👍 Friendly and helpful staff - 🏨 Clean and comfortable rooms - 🎢 Fun activities for kids - 🍕 Tasty food options **Cons** - 🚫 Hidden fees and charges - 🔇 Poor customer service - 🌡️ Uncomfortable room temperatures - 🚧 Ongoing construction disruptions - 🤖 Unreliable and buggy app **Commonly reported bugs** - App freezing and crashing - Incorrect or outdated information in the app - Wristband issues and malfunctions - Broken or malfunctioning equipment **Most requested features** - Interactive map of the resort - Ability to check room balance and charges - Accurate activity schedules and event information - Seamless mobile ordering and check-out ## Newest reviews (14 of 225) ### 3/5 — Great when logged in *2026-07-03, version 4.8.4* This app is great for your stay but I’m logged out almost every time I try to use it, even if the app is running in the background. ### 2/5 — Logs me out *2026-06-22, version 4.8.4* This app constantly logs me out while i am at the lodge. Also, why do i need a separate “Tock” account to book a reservation at a restaurant at their own lodge? ### 3/5 — Need to stay logged in & send receipts *2026-06-17, version 4.8.4* The app has gotten better over the years. However, I have 2 pet peeves with it during our recent visit: logging in every time and not receiving email receipts. There should be an option to stay logged in so you don’t have re-login every time just to check an event or order food or whatever. I also have not received a single receipt via email (junk or inbox) for food orders. It would be nice to get those receipts. ### 2/5 — App signs out *2026-06-17, version 4.8.4* The app would be great if it didn’t sign out between every single use. Very frustrating to have to sign in over and over! And even though I have my password saved, I still have to click into the email box after it autofills so I can login ### 3/5 — Constantly having to log in *2026-06-16, version 4.8.4* Frustrating experience. Every time I use the app I have to login again and again on a trip. Such a hassle. ### 2/5 — If only it would keep me logged in *2026-06-12, version 4.8.4* This app would be so much better if it didn’t make me log in literally everytime I open the app. Not even exaggerating. ### 2/5 — Okay -logs you out each time *2026-06-11, version 4.8.4* The app is overall okay for information, but the map is not very interactive and I have to log in to my account every time when I open the app which is frustrating and time consuming. ### 2/5 — Log in options are frustrating *2026-06-06, version 4.8.4* I was able to do pretty much everything I needed for my stay with the app with the exception of staying logged in to the app. Even though I was checked into my hotel room, the app would consistently log me out and then I’d have to log back in with my email. Wait for a code in order to get back into the app. I can’t. I just stay logged in. Why can’t I use a password that saved on my phone? I don’t understand why you make it so difficult. ### 4/5 — Fun!!!! *2026-04-03, version 4.8.1* Good resort and Waterpark ### 2/5 — To much errors *2026-04-01, version 4.8.1* To much erros. Frustrating for login ### 2/5 — Bad business plan *2026-02-21, version 4.7.7* The application works just ok but the business plan is bad. The receipts do not show up on you bill and although we paid in advance they have not credited or bill. It shows a large balance. The Dunkin application imbedded within cashes as it took 5 times to order. If they are out of anything, like all the donuts, the entire order is deleted without warning and you have to start again. Will delete it as soon as I can get outa this nickel and dime money pit. ### 2/5 — App *2026-01-04, version 4.7.5* In the chat built in to the app employee Willow takes forever to respond to a message I had to wait 48 minutes to get a single response ### 1/5 — Buggy App *2025-12-22, version 4.7.5* App opens, but freezes every time. The most I can get is to the dining page, but then crashes again. ### 1/5 — Not at inclusive park *2025-12-05, version 4.7.5* bad experience. I have a son in a wheelchair and I have no accommodation. It is not a place to include my son. There is not very good service. They are friendly but they never solve anything. Very bad experience ## Most critical reviews (10 lowest-rated) ### 1/5 — Not functional *2026-06-22, version 4.8.4* The app made me login every time I opened it, requiring an email code each time. We stayed 1 night and 2 days at the hotel. I have 11 emails with login codes for that one period of time. After checkout, I was no longer able to order food through the app. There were very limited autofill options and this made the app very difficult to use! ### 1/5 — Fix the Log In *2026-06-14, version 4.8.4* You gotta stop logging me out every time I close the app. Incredibly frustrating. ### 1/5 — Why do I have to sign in everytime? *2026-06-07, version 4.8.4* Everytime I click on the app I have to enter my full email and a code that is emailed to me. Why? If I have a reservation I should be able to see events and things without having to sign in. This is ridiculous ### 1/5 — Stop logging users out *2026-06-02, version 4.8.4* It’s infuriating when you are staying at hotel and the app logs you out EVERYTIME you close it. No settings to change it. ### 1/5 — App Keeps Logging Me Out – Makes Event Reminders & Trip Planning Impossible!!! -***FIX IMMEDIATELY** *2026-05-31, version 4.8.4* ⭐☆☆☆☆ The Great Wolf Lodge app has become nearly unusable over the last few days. The biggest issue is that the app now logs me out every single time I close it. Every. Single. Time. How am I supposed to receive event reminders, activity notifications, and trip updates if I have to manually log back into the app every time I open it? The entire purpose of a resort app is convenience, trip planning, and staying informed during your stay. Constantly being logged out defeats that purpose. What makes this even more frustrating is that this wasn’t happening when I first downloaded and set up the app. The problem only started within the last 2–3 days, which suggests something changed in a recent update. I attempted to troubleshoot through the website chat. The AI assistant, Olivier, had me change settings on my phone because it claimed those settings were causing the issue. I followed the instructions exactly, and it made absolutely no difference. I then contacted two live support representatives. After waiting 30–45 minutes for responses and repeatedly explaining the issue, I was eventually told that the app is “supposed” to work this way. If that is true, then it’s a terrible design decision. If it’s not true, then support needs better training because nobody seemed to understand the problem. To make matters worse, the in-app chat feature doesn’t even work until you’re physically at the resort, which limits your ability to get help before your trip. For reference, I am using an iPhone 17 Pro Max running iOS 26.5 (the latest iPhone and latest iOS version available). This is not an outdated device issue, nor is it a phone settings issue. The app worked correctly when I first installed it and only began logging me out repeatedly within the last few days. Please investigate this issue. ***An app designed to help guests plan their stay should not require users to repeatedly log in every time they open it. This is a basic functionality problem that needs to be fixed. Until this issue is resolved, I cannot recommend relying on this app for trip planning or event notifications. ### 1/5 — App hasn’t worked in weeks *2026-04-14, version 4.8.2* Can’t login. Can’t view reservations or do literally anything from the app because it errors out. It’s been weeks. Even called GWL directly and reported it because I was trying to manage a reservation. ### 1/5 — Bad customer service *2026-04-08, version 4.8.1* Stupid won’t let you room charge if it messes up once. They don’t even tell you when you try to order in person you have to go to a kiosk to order that is the same app is on your phone. ### 1/5 — Error message *2026-04-02, version 4.8.1* Keeps giving me an error message ### 1/5 — Log in doesn’t work *2026-04-01, version 4.8.1* Every time I try and log in to the app it doesn’t work. Tried 5 times ### 1/5 — Inconsistent *2026-03-05, version 4.7.7* For a company this big and to go all online for everything, the infrastructure should be there. Gave up trying to make a reservation at the restaurant after the (updated) app kept crashing and no one was answering the chat OR the phone. Plus their AI feature when I called just prior to arriving said I didn’t have a reservation on file. ## Most praised reviews (10 highest-rated) ### 5/5 — LOVE GREATEOLF LODGE *2026-06-17, version 4.8.4* This place is way better than the grand fair resort because the grand bar resort I hate their lifeguard but great. Wolf Lodge is way better. ### 5/5 — Too good *2026-02-28, version 4.7.7* Great wolf lodge is so fun I recommend you to come to this water park with the great wolf app everything is easy ### 5/5 — Best food *2026-02-25, version 4.7.7* As a 11 yr old I've been going here a LOT it's so fun the all ya can eat buffet is best!! Best place ever!!!!! ### 5/5 — Great *2026-02-17, version 4.7.7* It’s great because the red slide that lead outside my kids loved it. They were scared they were on it. They loved it and a two year-old and one year-old love the baby spot and then my nine year-old and my 16 year loved everything the lazy river my daughter fell asleep in there the nine-year-old drowned the wave pool was too high, and she was at the At the top she drowned ### 5/5 — We love great wolf lodge *2026-02-07, version 4.7.7* Me and my kid love it here. We always have so much fun at great wolf lodge. The employees are all so nice to me and my kids. And it’s a great cost for a room. We will never go to Disney land again ### 5/5 — I love ittt *2025-12-27, version 4.7.5* Such a beautiful place and it’s such an awesome spot for me I love it ### 5/5 — Pack *2025-11-30, version 4.7.5* We love it here! ### 5/5 — I love lodge *2025-10-06, version 4.7.3* I love the restaurant the food is great ### 5/5 — Reservation/Change *2025-09-29, version 4.7.3* I used the app to change the number of people going. It was fast, responsive and so easy! ### 5/5 — Excellent Resort *2025-09-13, version 4.7.2* Beautiful kids resort --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*