# Greater Anglia Train Tickets — user reviews

> 188 indexed App Store user reviews of Greater Anglia Train Tickets by Greater Anglia, rated 4.90/5 from 52 ratings.

- Source: https://appshunter.io/ios/app/greater-anglia-train-tickets/id497948439/reviews
- App overview in markdown: https://appshunter.io/ios/app/greater-anglia-train-tickets/id497948439.md
- Rating breakdown: 5★ 49 · 4★ 2 · 3★ 0 · 2★ 1 · 1★ 0

## What do users think of Greater Anglia Train Tickets?

Overall sentiment: mixed

**Pros**

- 👍 User-friendly and intuitive interface
- 🚀 Quick and fast ticket booking process
- 💰 No booking fees unlike competitors
- 💳 Multiple payment options (card, Apple Pay, smart card)
- 🎟️ Easy ticket management and storage in wallet
- 🔍 Clear comparison of ticket prices and options
- 🚂 Works across all UK train operators
- 📱 Convenient mobile-first experience
- 💡 Shows affordable direct ticket options
- 🎯 Seamless railcard discount application
- 📊 Live train times and journey tracking
- ♿ Excellent passenger assistance integration
- 🔄 Easy refund process for delays

**Cons**

- 🐛 Frequent app crashes and freezing
- ❌ Constant error messages during booking
- 📴 Offline detection issues preventing purchases
- 🔐 Login/logout problems and session issues
- 🎫 No true e-tickets (requires printing at station)
- 💳 Removed Apple Pay and PayPal options (then re-added)
- 🔄 Smart card loading failures and sync issues
- ⏱️ Slow or laggy performance
- 🚫 Barcode scanner failures at gates
- 📵 App won't load or display tickets reliably
- 🔑 Accessibility issues for visually impaired users
- ⚠️ Misleading advertising about app functionality
- 🔄 Removed multiple live journey tracking feature

**Commonly reported bugs**

- App crashes on opening or during use
- Error messages: 'Oops Something went wrong'
- Offline detection when user is online
- Automatic logout and immediate re-logout
- Smart card scanning not working properly
- Tickets not displaying in app despite purchase
- Barcode not recognized at ticket gates
- Smart card ticket loading delays (hours to days)
- Search results not resetting between days
- Inbound/outbound tickets not showing together
- App freezing on loading symbol
- Tickets disappearing after app updates
- WiFi connection causing forced logout at stations
- CAPTCHA verification loop preventing searches
- Payment processing failures
- Delay repay system bugs preventing claims
- Larger text accessibility breaking app functionality
- iPad app display broken after updates
- Ticket purchase duplicating multiple times
- Live tracking lagging behind real-time information

**Most requested features**

- Direct trains only filter option
- E-tickets with working QR codes (no printing needed)
- Online ticket modification without calling support
- Split ticket functionality
- Delay repay and split save features
- Carriage information showing nearest platform exit
- Platform number on lock screen notification
- Quick access QR code from lock screen
- Location-based platform alerts
- Ability to manually archive used tickets
- Cycle space reservation system
- Flexi season ticket purchasing via app
- Multiple live journey tracking (restore feature)
- Confirmation dialog for correct station selection
- Better smart card management interface

## Newest reviews (13 of 188)

### 3/5 — Some issues

*2026-08-15, version 4.4.17*

Generally ok but slow at fetching data and also often tells me I’m offline when I’m not. Doesn’t always give the best ticket options either. I double check with the trainline which often shows cheaper tickets. For example recently the trainline offered me a London Night Out for £27. Putting same time trains in GA app I was offered a £55.30 off peak return. Double the price for same journey and London Night out is a GA ticket type!

### 3/5 — Can’t make an account

*2026-07-27, version 4.4.15*

I’ve tried many times and it doesn’t let me make a account

### 2/5 — Recent update

*2026-07-14, version 4.4.15*

Recent update not allowing you to out tickets in your wallet. Still having to print from the generated codes upon purchasing a ticket really annoying

### 5/5 — Stadler Supremacy

*2026-06-23*

Their FLIRTs are so nice, I use this app to buy every train ticket in England, even ones not in GA territory.

**Developer response:** Thank you!

### 5/5 — Useful app

*2026-06-22, version 4.4.13*

Never had any problems with the app. Really easy to book tickets and check train times

### 5/5 — Nick

*2026-06-02, version 4.4.12*

Makes it very easy to book trains trips

### 5/5 — Tickets

*2026-05-29, version 4.4.12*

On line process was very straightforward

### 5/5 — Easy

*2026-05-25, version 4.4.12*

I used to use Trainline but that seems to have become a hotbed of weirdness and unhelpful customer service. So here I am. Three problem free trips since deserting. So far so good

### 5/5 — Easy to navigate

*2026-05-12, version 4.4.12*

Love the smart card

### 5/5 — Nice and clear

*2026-05-03, version 4.4.11*

Nice app and quite responsive

### 5/5 — Best train app

*2026-04-27, version 4.4.11*

Always use the ga app to book my train tickets to anywhere in the country - best one there is

### 2/5 — No access

*2026-04-16, version 4.4.11*

Registered , won’t sign in. Reregistered , still won’t sign in - in a loop

### 5/5 — It is user friendly

*2026-04-07, version 4.4.11*

Very easy to use booking and buying tickets are made easy on the app

## Most critical reviews (10 lowest-rated)

### 1/5 — Stopped working

*2026-08-10, version 4.4.15*

The app has stopped working with the latest update. Cannot check times, see status across lines or buy tickets. Seemingly no response to this anywhere on the website or otherwise so am left with it being unusable

### 1/5 — Stopped working

*2026-08-06, version 4.4.15*

Stopped working over last week, won’t fetch data.

### 1/5 — Latest update issues

*2026-07-22, version 4.4.15*

Normally love this app, but with the latest update, it’s completely unusable. I can’t make any selections and it freezes. I have to now use the desktop - and can’t report this on the app as it won’t let me select the option. I look forward to the next update fixing this.

### 1/5 — Shambles

*2026-07-15, version 4.4.15*

Shambles of a railway company run by amateurs!  Just putting basic accurate information on trains when there is disruption is impossible for them.

### 1/5 — App doesn’t work and staff can’t help

*2026-06-23, version 4.4.13*

Bought a ticket and used the app to activate it but it doesn’t work at the station. They fine you if you get on within a valid ticket but I’ve been waiting here for over 30 minutes (talking to the staff twice) and they just say they can’t help. Waste of time and money.

### 1/5 — Quite poor

*2026-05-20, version 4.4.12*

Worked fine and then decided it couldn’t find any results for my search and then wouldn’t allow me to log in. Website worked fine.

### 1/5 — Scam

*2026-04-20, version 4.4.11*

Says you have to call some support office for refunds and never tells you how of what the number for them is even on the website or just google wont tell me this is a scam so u think you can get a refund but it is basically impossible to do so if we don’t get told how. -disgusting and scummy people u guys r.

### 1/5 — Errors

*2026-03-24, version 4.4.11*

Constant errors make it unusable: Oops
Something went wrong, please try again.

### 1/5 — App not working at all

*2026-03-16, version 4.4.11*

The app opens but it constantly has pop ups indicating something has gone wrong, and you can’t buy train tickets.

### 1/5 — No e-ticket

*2026-02-06, version 4.4.11*

Seriously, in 2026 one still has to go to find a ticket machine at a railway station to print paper tickets as e-tickets are not available in the app???

## Most praised reviews (10 highest-rated)

### 5/5 — Best train App by a long way

*2026-08-11, version 4.4.16*

Tried each TOC App and most fail at some stage. This one doesn’t so naturally, I stick with it.

### 5/5 — Better than Trainline

*2026-08-11, version 4.4.16*

A genuinely useful app and unlike Trainline, no booking fee.

### 5/5 — Easy Booking

*2026-08-02, version 4.4.15*

Glad to see the useless smart card appears to have been dispensed with. Just make sure your phone is charged.

### 5/5 — Great Apo!

*2026-07-28, version 4.4.15*

I’m on holiday in North Norfolk and needed to book tickets for some rail trips. The app is very intuitive to use making booking a breeze. Thank you!

### 5/5 — Great app, does what you need

*2026-07-27, version 4.4.15*

Great app to buy tickets and watch for train schedules.

### 5/5 — Booking tickets to football

*2026-07-17, version 4.4.15*

Easy to use and I’m 81 with arthritis and many other problems but I still manage,   Old people are lazy to learn new things.

### 5/5 — Mas

*2026-07-14, version 4.4.15*

Really easy to book great offers in advance booking

### 5/5 — Better than Trainline

*2026-07-01, version 4.4.13*

A genuinely useful app and unlike Trainline, no booking fee.

### 5/5 — Easy peasy

*2026-06-29, version 4.4.13*

This train ticket app is very straightforward and logical. You get full detail of each journey if there are changes. I use it all the time, I mainly travel on ga routes but use this app for all over England.

### 5/5 — Evergreen

*2026-06-25, version 4.4.13*

Fast and easy booking process

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*