# Green Flag — user reviews > 96 indexed App Store user reviews of Green Flag by Direct Line Insurance Group Plc, rated 4.75/5 from 160,196 ratings. - Source: https://appshunter.io/ios/app/green-flag/id986052194/reviews - App overview in markdown: https://appshunter.io/ios/app/green-flag/id986052194.md ## Newest reviews (17 of 96) ### 3/5 — Easy to install app *2026-07-13, version 4.52.0* Good service ### 5/5 — Recovery Plus *2026-07-12, version 4.52.0* Very easy process to get cover. Hope I never need to try it out, but if I do, I trust it will be as good as they say it is! ### 5/5 — Renewal *2026-07-11, version 4.52.0* Always had a great service from Green Flag and would recommend you to join their service. ### 5/5 — Brilliant Recovery Service *2026-06-23, version 4.51.0* First class recovery service and at a competitive price. ### 5/5 — Great price *2026-06-20, version 4.51.0* Great price and so easy to get set up ### 5/5 — Good recovery time. *2026-06-19, version 4.51.0* Ripped tyre due to pot hole. Car taken to garage for tyre repair on trailer. ### 5/5 — Mrs H *2026-06-12, version 4.51.0* Brilliant app❤️ I am so happy with GreenFlag 🌺 ### 5/5 — Great Welcome! *2026-06-12, version 4.51.0* Was a very easy process arranging my Breakdown Cover and was by far the cheapest quote from an RAC renewal of £270 year to £91 a year a third saving that’s awesome!! 😁👍🏻 ### 5/5 — Green Flag App *2026-06-10, version 4.51.0* This was the easiest info app I have ever done thanks.xx ### 5/5 — Easy *2026-05-31, version 4.50.0* Very easy to join Green Flag. And such a relief I’m covered if anything happens. Many thanks. ### 5/5 — Green flag *2026-05-30, version 4.50.0* Excellent app easy to use. ### 5/5 — Easy to use *2026-05-28, version 4.50.0* Just got breakdown cover and was do easy to use. ### 5/5 — Easy *2026-05-28, version 4.50.0* I feel very confident ### 5/5 — New policy *2026-05-21, version 4.50.0* Excellent and services ### 5/5 — Mr *2026-05-13, version 4.50.0* Easy to add the green flag with car insurance. ### 5/5 — Car breakdown *2026-05-12, version 4.49.0* Brilliant easy to use ### 5/5 — Green Flag *2026-05-09, version 4.49.0* Green Flag is good rescue company my mother always had it one phone call and they are there as quick as they can I will stick to green flag and they are very polite when they come out to you and will do there very best to get you moving and on your way ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2026-08-13, version 4.54.0* Terrible customer service and website. ### 1/5 — Update new car details *2026-08-11, version 4.53.0* Slightly disappointing that I had to pay £150 as I hadn’t added my new car registration, identical car make and model and had been paying monthly installments for two years prior to this , and never used the service before , no choice really to pay as stranded with a flat battery , price seems high when you are stranded ### 1/5 — Doesn’t work *2026-07-31, version 4.52.0* Rubbish and can’t reach support waste of time ### 1/5 — App upload *2026-03-05, version 4.46.0* Painfully slow to accept my policy ### 1/5 — Luckily I’ve not broken down *2022-10-01* Please read all my review as there is a positive end to it. I took out Green Flag cover on Saturday, paid in full for a year. Downloaded the app and tried to link my account. Says something along the lines of “we’re working behind the scenes to link your account” So I uninstalled it and then reinstalled it. Put all my details in again, and again the same message. So I decided to see what would happen if I clicked “rescue me” and surprise surprise, you can’t do that if your policy is not linked. Even worse, there was an update to the app yesterday and the problem is still there. Luckily I’ve not broken down. There’s a slew of reviews on here saying the same. Doesn’t the app get tested? One star as there’s no option for no star. In case the developers are interested, I’m running it on iPhone 13 Pro wirh iOS 16 UPDATE 1 week later After a few more days it added my policy and the app is working ok. Luckily I’ve not broken down so can’t comment on its use in a breakdown situation. Also the app developer did contact me saying can I email them with my car reg and they will look into it. It’s good that the developers read the reviews and contact users. I didn’t need to contact them as the app added my policy before they contacted me. **Developer response:** I’m sorry you’re having issues adding your policy to the app. Please send me an email to app.support@greenflag.com, with your vehicle reg and a brief outline of the issue and I’ll investigate. Tori ### 1/5 — Let down *2021-01-30* We had a flat tyre and tried to contact breakdown recovery. We were clearly told in a message because of covid unless we had a breakdown on a motorway to download app. After trying to get app we’re told we failed and try again in a couple of days. We walked home disgusted-especially as my husband has a brick as a phone and couldn’t have tried if he was on his own. We phoned green flag 30 mins after getting home ,and found number on our policy, complaining. Next day had phone call from yourselves saying we had no cause to complain. Fortunately our local garage picked my husband up to take him to his car and change tyre for him. He is 73 with heart conditions, reason for not changing the tyre, and cannot walk up hills. Totally let down and thank goodness we had not broken down miles from home. **Developer response:** I'm sorry, that sounds awful and definitely not the level of service we aim for! I'd like to get that investigated for you, or at least passed to the right team if I can't help myself. Could you please email me at app.support@greenflag.com, with the reg number? Tom ### 1/5 — Rubbish literally *2020-08-18* Paid my money. Got my policy document correctly. I now cannot add my policy. The computer says does not recognise policy. So I phoned Green flag and was told it would take many minutes to get a contact centre agent. So I elected to be phoned back. Several hours later I was contacted. I explained my problem. To be then advised my mobile number was incorrect. No idea why that happened....I was then told the agent had updated my mobile number. I was then told to delete the app from phone, wait 24 hours and reinstall. So that what I did. Surprise surprise 3 days later and my policy is still not recognised nor is my Reg, rather than using policy number to add policy! I noticed others have a similar problem. Going to try contacting someone helpful in GF rather than the last agent who basically failed to resolve the matter. Leaves me wondering what they will be like if I have a real problem on the road. Shocking. I guess you get what you pay for. ### 1/5 — Recovery *2019-10-17* Tried to use for the first time. Only for them to have my wrong vch reg on system after some negotiation they found my policy. Then refused to come out and recover my bike due to knacked battery. Because my tax ran out about a week ago. Why u need tax to go on the bck of a recovery truck.? So I agreed to tax it and call them bck. I was unable to tax the vch as I don’t carry my V5 on me which u need. So left stranded. I managed to get a friend to take me home to get V5 so I could tax the vch. This done I rang again. Only for the operator not hearing properly said he ring me bck. He never did. I called again only to be held in a long que then put in option call bck they never did. This whole process was over 3hrs late at night. In they end I got help else where and got the bike home. And they had the cheek to charge me an admin fee for change of details. Want your money but won’t come get you when stranded. **Developer response:** I'm really sorry to hear this. This doesn't sound great at all. Please drop us an email to app.support@greenflag.com with your reg, so we can get this investigated. Fliss ### 2/5 — Pointless app *2025-09-27, version 4.40.0* Got the app as part of signing on with green flag, wanted to change my car click the in app update details, the app the opens a web page without asking or notifying me, I went to enter policy number only to notified I need to call. 1, if I wanted to use a web browser why would I need this app 2, the whole point of the app is because I don’t want to enter details again 3, what’s the point of having an app if I still have to call. Pointless waste of time, space on my phone and probably only exists to gather data. Good bye green flag app and in the morning good bye green flag going back to RAC ### 2/5 — Error strewn, badly tested app *2021-09-25* Installed this, and registered fine (I learnt from other reviews to wait a few days after the policy is live). Then when I actually needed it a couple of months later, the app demanded I change the password! Why! This is an app for occasional use that doesn’t need high security. Then had to go through a tortuous process when all I wanted was to be rescued! The app writer is clearly an idiot. Next log in attempt I kept getting error message last saying they had technical problems. Some saying try again in a few weeks! After much trial and error it turned out that registering again and tweaking my details entered did work. Some decent error reporting would have made things work. **Developer response:** I’m sorry you’ve been having issues with the app for some time and thank you for feeding this back to us. If you experience any more issues, please send me an email to app.support@greenflag.com with your reg number and a brief outline and I’ll look into them. MJ ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2026-08-27, version 4.54.0* Easy to set up app once policy has been set up. Takes a few hours before policy is live ### 5/5 — Contacting *2026-08-12, version 4.54.0* Tried 4 times over the last 48 hours to contact by phone totalling 7hours 30 mins with no response. ### 5/5 — Mr *2026-08-12, version 4.54.0* Excellent service in set up very easy ### 5/5 — One of the best apps! *2026-08-11, version 4.53.0* It might seem simple, but this app doesn’t require the user to switch between capitals and lower case letters, and also doesn’t use a drop down menu for date of birth! As a retiree, the drop down menus are annoying as I have to go back so many years, so this app negates that! Brilliant! Let’s hope if I ever have to call them out, it’s equally as simple! ### 5/5 — Good App for someone not tech savvy! *2026-08-10, version 4.53.0* The App I found very easy to install and get my inf onto! Which is unusual for me . ### 5/5 — First time with green flag *2026-07-26, version 4.52.0* Easy to set up and competitive price compared to the other main providers, just hope I don’t need to use it ### 5/5 — Confident *2026-07-23, version 4.52.0* Happy now feel secure ### 5/5 — Green Flag *2026-07-17, version 4.52.0* Easy to use and apply for ### 5/5 — Perfect *2026-07-14, version 4.52.0* Great service & able to do from home,great advice for when we travel abroad. ### 5/5 — Easy & The right price *2026-07-13, version 4.52.0* Easy done no problem to complete I’m Happy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*