# Green Mtn — user reviews > 69 indexed App Store user reviews of Green Mtn by Green Mountain Energy, rated 4.90/5 from 4,651 ratings. - Source: https://appshunter.io/ios/app/green-mtn/id1464698584/reviews - App overview in markdown: https://appshunter.io/ios/app/green-mtn/id1464698584.md - Rating breakdown: 5★ 4,362 · 4★ 220 · 3★ 30 · 2★ 12 · 1★ 27 ## What do users think of Green Mtn? Overall sentiment: neutral **Pros** - 👍 Good service provider - 💰 Affordable rates - 🌳 Eco-friendly energy - 🤝 Excellent customer service **Cons** - 🐛 Login issues - 🐛 App crashes/freezes - 🔒 Security concerns - 🔍 Lack of features/functionality **Commonly reported bugs** - Unable to log in - App crashes on launch - Payment methods not saving - Incorrect account information displayed **Most requested features** - Add Apple Pay support - Improve app stability and performance - Provide more detailed usage and billing information - Enhance user interface and navigation ## Newest reviews (10 of 69) ### 2/5 — App won’t work. *2026-04-20, version 3.8.1* It has been over 6 months since I am able to log into my account. It does not work. I have to use the web page. ### 3/5 — iPad *2026-03-31, version 3.7.0* Switched to Green Mountain a few months ago — and have been enjoying the service — but the fact that the app is not formatted for iPad is frustrating and maddening. As cool and informative as the app is, to not be iPad-compatible in 2026 is quite baffling. I seriously hope this gets rectified in a near-future update. ### 3/5 — Rating *2026-02-17, version 3.7.0* Always room for improvement. ### 2/5 — The update broke logins *2025-11-11, version 3.5.0* Since updating on November 3, 2025, I can’t log into the app anymore. UPDATE: Another app update downloaded on November 11, 2025, fixed my login ability problem. However, after logging in and looking at those 8 thumbnails on the main screen, the “Ready, Set, Relax” program shows that I am enrolled, when I know I am not enrolled in the program. I’ll be calling customer service today. ANOTHER UPDATE: My Nest Thermostat was unenrolled from the Rush Hour Rewards program back on October 26, 2023, according to the email I received from Google during that time. I called Green Mountain today, November 11, 2025. The agent stated that I don’t have any devices enrolled, but my Green Mountain Account is what is enrolled. So, the agent said he unenrolled my account and I should see that changed after today. ### 2/5 — Can’t log in *2025-07-10, version 3.1.1* Was using this app for a long time to access account, pay bills and etc. but now all of a sudden I can’t ever login. It gives me an error of something went wrong anytime I try. ### 2/5 — Glitching so much! *2025-06-27, version 3.1.1* I haven’t been able to log in to the app in over a week. I used to go on here and look at my usage and my estimated monthly bill. Now I can only log in on their website and it doesn’t provide all the features as the app. I’ve even tried changing password and username and it just doesn’t work on the app. It’s so frustrating!! Can y’all please fix this!!! ### 3/5 — No login in *2025-06-26, version 3.1.1* Since the last update it’s no let me login in on my account. ### 5/5 — Best light company I have ever sign up for! *2025-01-29, version 2.8.0* No deposit down!!!! And it’s easy to access everything cheap compared to the others that was pure garbage!!! I can pay early I love that about this app my friend recommended me to this !!!!!! ### 3/5 — Fairly full feature needs option for Apple Pay *2024-10-24, version 2.6.0* Overall, the app is barely full featured and seems to work relatively well however we definitely need the option for Apple Pay. ### 5/5 — Excellent Company *2024-10-13, version 2.6.0* If you are contemplating on switching to Green Mountain, I advise you to hurry and do so. Their customer service is very good and they are always responsive to the customer needs. Their rates are phenomenal as well. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login doesn’t work *2026-08-03, version 3.9.0* Whether it’s the app or the website, every time I attempt to login it says “logging out” and returns me to the login page. Not sure if it’s the company or just me but it’s very aggravating. ### 1/5 — Horrible *2026-08-03, version 3.9.0* Logged me out. And won’t let me log back in. I’ve tried everything. I called multiple times and was told basically just “use the website” ### 1/5 — App issue *2026-07-30, version 3.9.0* I’m so frustrated with this app. Haven’t been able to login all day. Constantly have issues with it and you claim that no one else is having issues. Not true!!!! ### 1/5 — Login broken *2026-04-15, version 3.8.0* All attempts to login, reset password, login on desktop, re-download app fail. It’s as though you’re locked out of your account. UPDATE: Green Mountain responded to this review (not my emails) publicly stating the issue was resolved. IT WAS NOT. ### 1/5 — Login broken *2026-03-31, version 3.7.0* All attempts to login, reset password, login on desktop, re-download app fail. It’s as though you’re locked out of your account. ### 1/5 — Can’t login *2025-11-10, version 3.5.0* I can login into the website just fine. But app says my password is incorrect. I cannot login into the app at all. ### 1/5 — No mobile access , no support *2025-07-08, version 3.1.1* Have been unable to access app for more than 3 weeks. Error is Something went wrong! Try Again. Changed pwd, changed user id, reinstalled multiple times, tested different networks, and devices. Have reached out to Green Mountain multiple times for assistance. Repeatedly given same steps that do not resolve the issue. No follow-ups. Support keeps closing tickets, despite no efforts to resolve. ### 1/5 — The app no longer works *2025-07-07, version 3.1.1* I can no longer use the app as every time I try signing in it says “something went wrong, please try again.” And it just repeats that. ### 1/5 — The latest update is severely broken *2025-06-23* Since this latest app update the app will not allow me to login to it with my correct login information if I hop over to green mountain energy website I have no issue logging in. It appears there’s a major issue/bug with the app. Please fix this I enjoyed using this app to accurately track my energy usage. ### 1/5 — Servicio muy malo *2025-05-02, version 2.9.1* Siempre había usado esta compañía ahora ya no conocen otra tarifa en mi servicio 300 y hasta 700 esto ya no es justo ## Most praised reviews (10 highest-rated) ### 5/5 — Never leaving! *2026-07-09, version 3.9.0* I love how user friendly the app is, how helpful customer service is, and how versatile the plan options are. I’ve been with Green Mtn for years and never plan on leaving! ### 5/5 — I’ve been a customer 8 years *2026-06-05, version 3.8.1* They always are wiling to help me get the best deal and the service has been great ### 5/5 — EXCELLENT *2026-05-11, version 3.8.1* EXCELLENT ### 5/5 — Very good *2026-01-23, version 3.7.0* I use my password and my login from my desktop is very easy use so thank you very much again Green Mountain G application. I would recommend this to whoever who has a green Mountain account. Thank you very much again. ### 5/5 — Mirta & Familia *2025-12-16, version 3.5.2* Highly recommend this electric company for your service great easy way to pay through app and has lots of daily information of usage of electricity ### 5/5 — Service *2025-08-16, version 3.2.0* Since I signed up for this service, I’ve been very satisfied with my experience and definitely recommend the services to anyone looking for superior services from a company that caters to its clients ### 5/5 — No lie *2025-07-02, version 3.1.1* I love this company and no hidden fees ### 5/5 — Update the app *2025-05-31, version 3.0.1* Update your app, especially when payment are made on their Green Mtn account. ### 5/5 — Save money every month *2025-05-28, version 2.9.1* Very happy to be a member of green Mtn. ### 5/5 — Great service provider *2025-05-01, version 2.9.1* I’m very happy with the service provided by green Mountain energy. Compared to pass electric company providers I feel they go above and beyond and I’m very satisfied. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*