# Green SM: Electric Mobility — Ride hailing, premium EV rides

> All-electric ride-hailing, food, and parcel delivery app in Vietnam. (iPhone/iPad app by GSM GREEN AND SMART MOBILITY JOINT STOCK COMPANY.)

- Source: https://appshunter.io/ios/app/green-sm-electric-mobility/id6446425595 (this page in markdown: same URL + `.md`)
- Developer: [GSM GREEN AND SMART MOBILITY JOINT STOCK COMPANY](https://appshunter.io/developer/1678931356)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.80/5 from 22,715 App Store ratings · 465 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 770 MB
- Languages: American English, Indonesian, Vietnamese
- Released: 2023-04-30
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/green-sm-electric-mobility/id6446425595/reviews.md

## What is Green SM?

Green SM - One App. Same Experience. Every Journey

Green SM introduces a new way to move, where users only need a single app to meet all their everyday mobility needs.

Beyond convenience, Green SM sets a consistent global experience standard, ensuring every journey feels familiar, intuitive, and trustworthy-wherever you go.

Differentiation: Unlike traditional ride apps, Green SM offers a consistent and reliable experience with a 100% electric fleet, a stronger driver ecosystem and a focus on everyday comfort over discount-driven variability. Green SM's drivers are company employees with professional training and working procedures, ensuring attentive service standards for a quality ride. The app provides upfront transparent pricing with capped surge price for reliable and consistent pricing experience. 

Trust & Safety: Green SM ensures a safe and dependable ride experience through background-verified and trained drivers, real-time tracking, in-app safety features and professional service standards.

Today, Green SM serves as the unified brand across all markets, delivering a consistent experience and building global recognition. Green SM has rapidly expanding global operations from Vietnam, to Laos, India, Indonesia, The Philippines, Kazakhstan, EU, US markets and many more countries to come.

A Diverse Service Ecosystem

Green SM Car: Book an electric car effortlessly and enjoy a smooth, noiseless, and zero-emission journey.

These services will soon be rolled out to other international markets.

3 Simple Steps to Start Your Journey:

- Step 1: Download the Green SM app and create an account.

- Step 2: Choose the service that fits your needs and enter the required information.

- Step 3: Confirm your booking with available promotional codes, choose your payment method, and enjoy a 5-star ride!

Why Choose Green SM?

- 100% All-Electric Fleet: A green, convenient, and sustainable transport solution.

- Global 5-Star Standard: Professionally trained and background verified drivers who are dedicated, polite, and friendly.

- Seamless App Experience: An intuitive interface for quick booking with just a few taps.

- Flexible Payments: Multiple payment methods with maximum safety and security.

- Exclusive Offers: Thousands of attractive promotional codes and frequent customer loyalty programmes.

Awards & Recognition

- Vietnamese Tech Brand of the Year & Excellence in Ride-hailing at Tech Awards 2025.

- Best Customer Experience in Asia-Pacific at CXP Awards 2025.

- Best EV Carpooling App at Sensor Tower APAC Awards 2025.

- Better Choice Awards - Outstanding Brand in Transport.

- APEA - Fast Enterprise & Inspirational Brand.

- ASOCIO Awards - Outstanding ESG Recognition.

- Human Act Prize - Product/Service for the Environment.

Download Green SM app today and experience eco-friendly, sustainable mobility!

## Key features

- All-electric ride-hailing
- Food ordering and delivery
- Parcel delivery services
- Electric car and motorbike rides
- Flexible payment options
- Daily promotions and loyalty program

## What do users think of Green SM?

Overall sentiment: neutral

**Pros**

- 🚗 Reliable service
- 🌟 Good driver behavior
- 💚 Supports local brand
- 🔋 Efficient electric vehicles

**Cons**

- 🕰️ Long waiting times
- 🗺️ Inaccurate GPS/map
- 🔍 Difficulty finding drivers
- 💳 Limited payment options
- 🐛 App bugs and crashes

**Commonly reported bugs**

- App crashes during login process
- Incorrect fare calculations
- Issues with payment processing

**Most requested features**

- Add support for international credit cards
- Improve GPS/map accuracy
- Provide more vehicle size options
- Enhance app stability and performance

## Recent user reviews (10 of 465)

All indexed reviews: https://appshunter.io/ios/app/green-sm-electric-mobility/id6446425595/reviews.md

### 1/5 — Zero star

*2026-08-24, version 5.8.0*

The driver accepted the route but never pick us up. We waited 25 minutes as expecting city traffic at noon. But he never shows up and does not want to cancel the drive

### 1/5 — Bị đẩy ra khỏi group khi tắt máy

*2026-08-24, version 5.8.0*

Ứng dụng gì lỗi vô cùng. Tắt máy xong tự động đẩy ra khỏi group order xong hệ thống còn hiển thị là trong group zong khi người ta đặt món vẫn tưởng là trong group đặt thành đơn riêng lẻ. Làm tốn tiền quá trời. Ứng dụng gì bất tiện dễ sợ

### 5/5 — GSM is a gift to the community!

*2026-08-21, version 5.8.0*

I can’t thank this platform enough for its excellent service to the commuters. So far, I don’t have a single negative feedback about GSM because all of my rides have been nothing short of TOPNOTCH and PLEASANT. All of the drivers are courteous and they exemplify good work ethic. The cars are super clean, smell good, and, because they’re EVs, the rides are super smooth. And, best of all, the price point is AFFORDABLE compared to Uber and Grab. Since I started using GSM, I hardly ever use Grab anymore. I look forward to never have to use Grab anymore. 🤗

### 2/5 — Cannot cancel order

*2026-08-18, version 5.7.1*

I placed a food order from FamilyMart and the store appeared to be closed but I cannot cancel the order. Several drivers had asked me to cancel the order but the button was grayed out/unavailable to press. This caused so much inconvenience for both ends

### 1/5 — Thai do phúc vu khong tốt

*2026-08-18, version 5.7.1*

Vòi tiền khách hàng

### 5/5 — Tự hào trí tuệ Việt

*2026-08-17, version 5.7.1*

10điểm

### 1/5 — Tài xế không nhận đơn

*2026-08-16*

Thèm bia đặt xe đi nhậu nhưng xế không nhận đơn

### 1/5 — Buggy App & No way to reach CS

*2026-08-16*

1. Booked a cab to airport and was worst experience. Driver navigated incorrectly causing delay of 1 hour. Greensm cabs specifically took longer and had to wait 30 mins at toll in Gurgaon
2. On ride completion driver asked me to pay the ride fare that was 572 and additional 360rs that was shown as topup on his app. He insisted that customer is supposed to pay it.
3. I tried reaching to CS by raising a support ticket but the app is buggy and gives an api error during submit.
This forced me to write a review as there is no other way to reach the CS.

### 1/5 — App tries to elevate access to audio and photo. It’s MALWARE.

*2026-08-14, version 5.6.1*

App tries to elevate access to audio and photo. It’s MALWARE.

### 1/5 — Drivers accept booking but do not move

*2026-08-14*

Cars are clean because it is a new service but not reliable at all. Drivers will accept bookings but will not show up at all, not move from their current location or cancel after making you wait for 30 minutes or more. This is despite pre paying for the ride. Management needs to work on this urgently

## Frequently asked questions about Green SM

### What services does Xanh SM offer?

Xanh SM provides a comprehensive suite of services including electric car rides, electric motorbike rides, express parcel delivery, and food ordering and delivery through its Xanh SM Ngon service. All services are powered by 100% modern VinFast electric vehicles.

### How do I use Xanh SM?

Using Xanh SM is simple. First, download the app and register an account. Then, select your desired service (ride-hailing, food ordering, or delivery) and enter the necessary details. Finally, confirm your booking, apply any available promotions, choose a payment method, and enjoy your service.

### What are the payment options available?

The app supports a variety of flexible payment methods to suit user convenience. These include e-wallets, bank cards, corporate cards, the Xanh e-card, and cash payments. This ensures a seamless transaction experience for all users.

### Is Xanh SM available outside of Vietnam?

Xanh SM has expanded its services beyond Vietnam and is currently available in Laos, Indonesia, and the Philippines. The company's aspiration is to promote green transportation globally, aiming for net-zero emissions by 2050.

### Are there any promotions or loyalty programs?

Yes, Xanh SM offers daily promotions with regular updates on discounts and offers for its users. Additionally, there is a loyalty program where users can earn VPoint rewards for rides and shopping within the Vingroup ecosystem, as well as exclusive membership packages for potential savings.

## Version history (last 5 releases)

### 5.8.0 — 2026-08-20

Bug fixes and system performance improvements to enhance the user experience. 

Update to the latest version for a better app experience!

### 5.7.1 — 2026-08-09

Bug fixes and system performance improvements to enhance the user experience. 

Update to the latest version for a better app experience!

### 5.7.0 — 2026-08-04

Bug fixes and system performance improvements to enhance the user experience. 

Update to the latest version for a better app experience!

### 5.6.1 — 2026-07-28

Bug fixes and system performance improvements to enhance the user experience. 

Update to the latest version for a better app experience!

### 5.6.0 — 2026-07-23

Bug fixes and system performance improvements to enhance the user experience. 

Update to the latest version for a better app experience!

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## More apps by GSM GREEN AND SMART MOBILITY JOINT STOCK COMPANY

- [Xanh SM Laos](https://appshunter.io/ios/app/xanh-sm-laos/id6468646889)
- [Taxi Driver Xanh SM Laos](https://appshunter.io/ios/app/taxi-driver-xanh-sm-laos/id6468766871)
- [Green SM Driver](https://appshunter.io/ios/app/green-sm-driver/id6473405044)
- [Green SM: Book EV rides](https://appshunter.io/ios/app/green-sm-book-ev-rides/id6743159017)

All apps by GSM GREEN AND SMART MOBILITY JOINT STOCK COMPANY: https://appshunter.io/developer/1678931356

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*