# Greene King Pubs & Restaurants — user reviews > 536 indexed App Store user reviews of Greene King Pubs & Restaurants by Greene King Brewing and Retailing Limited, rated 4.50/5 from 3,784 ratings. - Source: https://appshunter.io/ios/app/greene-king-pubs-and-restaurants/id1297987541/reviews - App overview in markdown: https://appshunter.io/ios/app/greene-king-pubs-and-restaurants/id1297987541.md - Rating breakdown: 5★ 2,832 · 4★ 435 · 3★ 183 · 2★ 85 · 1★ 249 ## What do users think of Greene King Pubs & Restaurants? Overall sentiment: positive **Pros** - 🚀 Easy to order - 👍 Friendly staff - 💰 Good value for money - 🍔 Tasty food - ⏱️ Quick service - 📱 Convenient app **Cons** - 🐛 App issues (crashes, bugs, login problems) - 🕰️ Long wait times for food/drinks - 🤖 Impersonal ordering experience - 📋 Limited menu options/customization - 🤔 Confusing app navigation **Commonly reported bugs** - App crashes when filtering menu - Unable to complete orders or payments - Inconsistent table numbers/locations **Most requested features** - Add notes/customization options for orders - Improve app stability and performance - Integrate loyalty/rewards program - Allow ordering without creating an account ## Newest reviews (15 of 536) ### 1/5 — Terrible App *2026-07-01, version 3.8.0* Simply doesn’t work. For starters the World Cup sticker promo is an absolute con. You just get stickers to enter into draws which I have no interest. Now can’t even look at my rewards. For the past two days it says it has trouble loading rewards so therefore cannot see. Deleted, logged out, reinstalled, nothing. Pointless ### 1/5 — Doesn’t work *2026-06-30, version 3.3.0* Just says Time for a Refill. Please tap to update the app and nothing happens. Developer will just say please email us and we’ll fix the problem. Heard that sooooo many times…..!!! ### 3/5 — Unavailable *2026-06-29, version 3.8.0* Downloaded over GK free WiFi, registered, opted in…. Chose pub we were in. All good, but then everything we chose from the Menu was reported as unavailable! Walked to bar and spoke with friendly pub staff. ### 1/5 — not letting me log in *2026-06-26, version 3.8.0* i got signed out and now i can’t log back in ### 1/5 — Totally frustrating *2026-06-19, version 3.8.0* The app is extremely frustrating. If I don’t use it for a while I can’t do anything. It just says no internet connection when I have internet and mobile connection. Delete app and reinstall exactly the same. Grr ### 1/5 — Zero stars!! *2026-06-16, version 3.8.0* If I could I would give ZERO stars for this. We are now in the middle of the biggest football tournament in the world and it doesn’t work and NO staff in my local know how to make it work! ### 1/5 — Unable to order *2026-06-14, version 3.8.0* Used this previously but tried to place an order today but it just freezes. However if I tried to go in and place an order at another location it opens the menu and would allow me to place an order at the other location but not the one I was actually in! Frustrating. ### 1/5 — Won’t let me sign in due to security monitoring *2026-06-06, version 3.8.0* The offers recently moved from the Sports app to the main app. I signed up for a new account as instructed. Every time I try to sign in I get a message saying my account sign in has been temporarily disabled due to security monitoring. I am unable to access or log in to the app, and just go round in circles. ### 2/5 — Issues *2026-06-03, version 3.7.0* The app itself is alright when not continuing as a guest, but when I’m trying to put my email in and sign in to get rewards it is not working. It says “try again later” or “contact help services” I contacted them and still no help. I go to my local pub every week and would like to get rewards. ### 4/5 — Can’t log in *2026-05-30, version 3.7.0* Would be nice to use the app but tried today and can Not login for security reasons??? ### 1/5 — Very Annoying *2026-05-30, version 3.7.0* Takes over your phone even after the app is deleted. ### 1/5 — Unable to login *2026-05-25, version 3.7.0* Used for a week then unusable. Shame really when the other app is going to be discontinued ### 1/5 — Sports app not working *2026-05-24, version 3.7.0* Can not transfer sports app over ### 1/5 — Unable to log into my account for rewards *2026-05-15, version 3.7.0* I’ve been unable to log into my account Greene King even after deleting the app and reinstalling it. I have rewards I’d like to use plus discounts keep getting emailed to me but as it won’t allow me access and keeps saying not a safe server then no way I can use the above. Disappointed ### 1/5 — Pointless!! *2026-05-11, version 3.7.0* Pointless app really seen as it lets you register but then not sign in ‘for security reasons’. Worst app I’ve downloaded in years ## Most critical reviews (10 lowest-rated) ### 1/5 — Not able to register or log in *2026-07-24, version 3.8.1* Absolute nightmare getting logged in or even registered keeps referring me to another GreenKing App yoyo back and forth ### 1/5 — I have to have an app to order food? *2026-07-23, version 3.8.1* I shouldn’t have to download an app and have my data sold to eat at a restaurant. Water is £5 and a Coke is £1.50, make it make sense ### 1/5 — Does not work *2026-07-22, version 3.8.1* Unreliable, does not allow me to log in , when i do it rarely works for loyalty. Bin this. Use emenunow.com ### 1/5 — Disappointing update again *2026-07-22, version 3.8.1* Disappointing update again as the app still does not give you the option to change accompaniments with meals like swapping chips for mash or jacket potato, etc like you can do on other apps. ### 1/5 — Useless *2026-07-21, version 3.8.0* Keeps saying I am offline even though I am not. Waste of time! ### 1/5 — Doesn’t connect *2026-07-21, version 3.8.0* 3.8 doesn’t connect to internet or WiFi ### 1/5 — Doesn’t work most of the time *2026-07-13* Got a german Phone, not sure if thats the reason. Sitting inside a greene king pub and 19 out of 20 times I get “you can’t register or log in from your current location” no matter if I’m using wireless lan or o2 uk or EE … Strangely it did work about 3 times in total over the last few years although I didn’t change anything **Developer response:** Hi there, thank you for your feedback. We're truly sorry to hear that you have been experiencing difficulties logging into the app. Could you please email crsocialmedia@greeneking.co.uk, so a member of our Customer Relations team can reach out directly to assist further? ### 1/5 — Brocken app *2026-07-13, version 3.8.0* I no longer visit Green King as my iPhone no longer supports the app very poor service ### 1/5 — Rubbish pubs rubbish app *2026-07-09, version 3.8.0* Title says it all. App doesn’t add any value. Pubs don’t offer anything exciting other that the quiz with tim on Thursdays! Come on England ### 1/5 — No longer works *2026-07-05, version 3.8.0* Since having to update the app it no longer works. Can no longer receive rewards as it makes me enter an emailed code which it NEVER recognises. Can you sort this out please. I use greene king pubs every week and might as well go somewhere else ## Most praised reviews (10 highest-rated) ### 5/5 — Carvery at The Star. *2026-07-03, version 3.8.0* Again an excecellent meal and experience. Comfortable and relxing. Staff and chef helpful and professionable. Food is quality and tastes great. Always enjoyable worth a visit. Top marks all round. ### 5/5 — Freeze *2026-06-26, version 3.8.0* A good app but it keeps freezing lately. Been using the app for two years without problems up until now ### 5/5 — MR Geoffrey olner *2026-06-04, version 3.8.0* Very good public house ### 5/5 — Bull and anchor *2026-05-27, version 3.3.0* Thanks Kaz for a lovely evening really liked the new menu we will be back for more very soon xx Gail Craig xx ### 5/5 — Fantastic break *2026-05-18, version 3.7.0* The Cromwell is a characterful building . The whole staff team are so kind and helpful . Special mention to Tim for his great service at breakfast, and Margie for her passion for hospitality ### 5/5 — Fussy eater *2026-04-14, version 3.6.0* I’m a very fussy eater but I have to say all the food I have had here has been top notch. My partner and I have had several different meals here and have enjoyed every meal no complaints . The staff who work here are always polite and friendly. ### 5/5 — Great customer service and fab renovation *2026-04-13, version 3.6.0* Loving the refurbishment! Sophie and Olivia have exceptional customer service. Chatty and always have a smile when I pop in. Thank you ladies for all your work and making me feel so welcome. ### 5/5 — Love this app *2026-04-13, version 3.3.0* I love this app - especially when I get a free pint but at the moment it’s saying I need to update the app but no option to update it in the store ### 5/5 — 29th birthday meal *2026-04-12, version 3.6.0* Went out for relatives 29th birthday meal found the service exceptional was disappointed with the sizzler plate that did not come out sizzling and the steak was overcooked however we complained and this was rectified immediately by the staff we had to wait a little while longer but when the food come out, we were definitely satisfied would recommend to anybody who isn’t pushed for time. But then what is time nothing but an abstract concept in this restaurant… ### 5/5 — Fantastic friendly pub *2026-04-11, version 3.6.0* We enjoyed sitting watching the world go by at the auctioneers in Inverness. Really great staff. So welcoming and we had our wee dog. Best place in Inverness to take your dog. Fir sure! Thanks guys!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*