# Gregorys Coffee — user reviews > 194 indexed App Store user reviews of Gregorys Coffee by Gregorys Coffee Management Inc, rated 4.80/5 from 15,248 ratings. - Source: https://appshunter.io/ios/app/gregorys-coffee/id889222885/reviews - App overview in markdown: https://appshunter.io/ios/app/gregorys-coffee/id889222885.md - Rating breakdown: 5★ 13,511 · 4★ 1,034 · 3★ 269 · 2★ 130 · 1★ 304 ## What do users think of Gregorys Coffee? Overall sentiment: positive **Pros** - 👍 Excellent coffee quality - 🚀 Quick and easy ordering - 🌟 Great customer service - 💻 Nice app design - 🔍 Convenient pre-ordering **Cons** - 🐛 App bugs and performance issues - 🔒 Lack of secure payment options - 📝 Limited customization options - 📍 Difficulty finding/selecting locations - 🔄 Inconsistent app updates **Commonly reported bugs** - App crashes when switching locations - Payment info not saving properly - Order status not updating in real-time - Rewards not applying correctly - Promotional notifications cannot be disabled **Most requested features** - Add ability to save favorite locations - Allow customization of orders - Improve transaction history and receipts - Integrate with more payment methods - Provide better notification controls ## Newest reviews (10 of 194) ### 2/5 — not able to customize effectively! Look what I had to jam together! nobananoorgjuicnostrwbaddotmlk *2026-08-22, version 57.0.0* special instructions/notes space was limited ### 2/5 — What is the point of the rewards? *2026-08-21, version 57.0.0* I tried to use a free handcrafted drink or free frappe reward on a Cosmic brownie drink, but neither worked. I was given 1,000Gs and I can't spend it? What's the point then? So disappointing. ### 3/5 — WTF happened with this upgrade? *2026-08-08, version 54.1.1* It's so cluttered and won't scan now in the store. Cmon ### 4/5 — New app *2026-07-28, version 50.0.20* Not a fan ### 2/5 — Rewards *2026-07-24, version 50.0.20* It never lets me use my rewards when I’m ordering online. Not sure if something is glitching but it needs to be fixed. If I can’t use my rewards, then what’s the point of having it? ### 4/5 — App always evolving *2026-07-24, version 50.0.20* I live very close to my local Greg’s so I am a frequent customer. Since getting the app ~3 years ago, it has changed a lot, mostly for the better. Leaving this review for the specific new release 50.0.20 on 7/24, as the icons for drinks are now ENORMOUS and it is a bit difficult to navigate and browse the choices. I realize this is a new platform than previously used so it may take some time to iron out the appearance - please try to shrink the menu a little so you can view more than 1 drink on the screen at a time? ### 1/5 — Update is terrible *2026-07-23, version 50.0.20* New update is terrible. Broken navigation throughout and worse design than before. No longer uses native iOS design elements with Liquid Glass…now just feels like a website. ### 2/5 — App is always broken *2026-07-20, version 3.2.6 (1)* Great coffee and food too bad this app is always buffering and not letting me order ### 1/5 — App disappointment *2026-06-09, version 3.2.6 (1)* It won’t let you pay Apple Pay only enter ur whole information and card just to buy a drink ### 1/5 — Store a CC?? *2026-05-02, version 3.2.6 (1)* I was going to order a coffee from Gregory’s so I downloaded the app. Apple Pay isn’t an option on the app?? In 2026?! They want you to type in your CC information. So much for ease of ordering. Skipping the whole thing and going to the Starbucks next door ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app support *2026-08-25, version 58.0.0* This app has the worst support!! After the recent update I lost all my saved gift cards and nobody on the support team is willing to help. They say they will contact within 3 business days but it’s been 2 plus weeks and no response. I lost all my money, please don’t save cards in the app, they will take all your money. Worst customer service from their Thanx partner as well. ### 1/5 — The old app was great *2026-08-12, version 54.1.1* What was the point of changing it? All of my points were refreshed to zero. I hope you guys lose business over this ### 1/5 — Summer update is a mess *2026-08-05, version 54.1.1* Cannot order summer drinks (and a few others) with the new app update. Can’t add any rewards either. Can’t make the same customizations I used to ### 1/5 — Horrible update *2026-07-31, version 54.0.0* Wow. They actually found a way to make this app even worse. now I’ve gotta click five times before I can place an order. I used to be able to order from the homepage and immediately tap “previous orders.” Now I have to tap five times and drill down to different menus, just to place my previous which used to only take 1 or 2 taps. ### 1/5 — Why did you change the app? *2026-07-27, version 50.0.20* Annoying new app. So many steps. I can easily order from Maman with half the clicks. ### 1/5 — new app? :( *2026-07-26, version 50.0.20* Where’s the old app?? This one’s lame - pls update the food items ### 1/5 — Bad redesign of app *2026-07-26, version 50.0.20* Bad redesign of app ### 1/5 — Terrible App *2026-07-25, version 50.0.20* Your new app is terribly user unfriendly. Sad ### 1/5 — Cannot pay in store with new update *2026-07-25, version 50.0.20* The new app update is terrible. The design of it is god-awful and confusing. Add in that they removed basic features like paying in store with the app to get credit. It’s obvious that they are trying to make everything order ahead so they can cut staff. I don’t think I can use this app anymore and that will definitely make me go to Starbucks instead because of the convenience I have now lost. ### 1/5 — Why are you taxing my cold to-go bev *2026-07-24, version 50.0.20* Your prices are exorbitant and shouldn’t be taxed ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional service *2026-08-27, version 58.0.0* The app is so much smoother for ordering and seeing all locations available is helpful! And love the confirmation feature before placing orders ### 5/5 — Great coffee *2026-08-23, version 58.0.0* Love the lattes and great customer service !! ### 5/5 — Helpful staff *2026-08-15, version 55.2.0* Gregory’s has a helpful staff, great customer support on the app and great coffee! ### 5/5 — Greg’s is Best *2026-07-26, version 50.0.20* Best coffee and egg bites anywhere. Also, staff led by Martinique and Asia and Wilson and Pattyare extraordinary. This place is organized. They are the best. EJH ### 5/5 — Best coffee chain in NY *2026-07-13, version 3.2.6 (1)* Tasty single-origin brews, friendly staff, cool music and a comfortable setting. App and loyalty program offer great rewards, and the food’s awesome, especially the fresh baked blueberry muffins. Perfect. ### 5/5 — Love Gregory’s!! *2026-07-09, version 3.2.6 (1)* Yummy ### 5/5 — Worth every penny *2026-06-30, version 3.2.6 (1)* Guys I love this coffee shop and it’s so good ### 5/5 — Love love love *2026-06-13, version 3.2.6 (1)* I love that they have an app for pick up and delivery so you can get points!! All time favorite coffee shop ### 5/5 — Convenient *2026-05-16, version 3.2.6 (1)* Great option when you want a snack or something quick! ### 5/5 — Albertville location *2026-05-01, version 3.2.6 (1)* The staff is always kind and the coffee is always delicious. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*