# Greyhound: Buy Bus Tickets — user reviews > 399 indexed App Store user reviews of Greyhound by Greyhound Lines Inc, rated 4.80/5 from 232,450 ratings. - Source: https://appshunter.io/ios/app/greyhound-buy-bus-tickets/id931612822/reviews - App overview in markdown: https://appshunter.io/ios/app/greyhound-buy-bus-tickets/id931612822.md - Rating breakdown: 5★ 210,014 · 4★ 14,857 · 3★ 4,405 · 2★ 926 · 1★ 2,248 ## What do users think of Greyhound? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Convenient for short trips - 👍 Affordable for students **Cons** - 🐛 Unreliable bus schedules - 🔍 Poor customer service - 🚌 Dilapidated bus stations - 💰 Inconsistent pricing - 🤖 Unhelpful app features **Commonly reported bugs** - App crashes frequently - Incorrect ticket pricing - Inability to log in or access account **Most requested features** - E-ticket option - Ability to change/cancel tickets easily - Real-time bus tracking - Improved accessibility for disabled users ## Newest reviews (10 of 399) ### 3/5 — Price went up while I was paying *2026-08-05, version 10.3.0* I was paying for my ticket at one price and when I went to hit the pay button it gave me an error message and sent me back to the beginning with a higher price. I like greyhound but when things like this happen it feels like they are ripping a lot of people off to make an extra buck from a lot of people but it adds up. ### 2/5 — Ghetto Fabulous *2026-07-31, version 10.2.0* Nice app for bus stop ### 2/5 — Select sheet option remove please *2026-07-16, version 10.1.0* There is option of select sheet but that is west of money ### 4/5 — Extra seat *2026-07-14, version 10.1.0* Unable to reserve seat next to mine. Need extra space due to knee surgery. ### 3/5 — Inputting Telephone Number *2026-07-14, version 10.1.0* Has always been ALWAYS been challenge!!! Why? ### 1/5 — Gayhound *2026-07-11, version 9.50.0* No customer service, constant delays ### 4/5 — Purchasing *2026-07-07, version 9.50.0* Issues with the app accepting phone number format ### 1/5 — Do better *2026-07-05, version 9.50.0* I’ve lost a lot of money trying to find a ride to the bus station spending over 200 and some dollars and we don’t get no refund Lord Jesus, be with us all ### 1/5 — BUS *2026-07-03, version 9.50.0* Okay so how is it that my departure for my bus is at 4:40 I come at like 4:30 and my bus isn’t there??? Not only did I have somewhere to be it’s delaying my time and others because I was not the only one to miss it, that is weird, change it, get it fixed. There is no reason for the bus to leave early, it should have grace time or wait for the actual time, FIX IT! ### 5/5 — Life *2026-06-27, version 9.50.0* Greyhound has been the best thing in my life for real! I love the bus! It’s my favorite way to travel!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Very poor customer service *2026-08-12, version 10.3.0* Very disgusted with the service by Greyhound. Miss my bus because of their error and they did not refund me the ticket or allow me to get on another bus. Very, very poor.! ### 1/5 — Cancellation fee is crazy *2026-08-12, version 10.3.0* I got a ticket for 30$ and I had to cancel it but the cancellation fee is 20 dollars so I’m only getting 5$ back is crazy ### 1/5 — Absolutely horrible *2026-08-09, version 10.3.0* It is August 28th, 2026. I've been stuck in the middle of VA for 6 hours. Our bus broke down and some guy said that this not the first or second time this has happened. I tried contacting my own ride or an uber. But the driver keeps saying another bus will be here shortly every 30 minutes. ### 1/5 — Not helping *2026-08-02, version 10.2.0* 2 days ago Bus left with my luggage and no one seems to want to help me before it left at 2:30 am no one wants to help explain how things work they demand you off the bus first time doing Greyhound and no one seems to help and all has a attitude ### 1/5 — Prices *2026-08-01, version 10.2.0* You look at a trip a week or two out, then 5 minutes later look at it again and the price has gone up. They are intentionally doing this to make you pay more. ### 1/5 — Greyhound bad directions *2026-07-31, version 10.2.0* The Google maps is incorrect for the Greyhound station in Atlantic City. By the time I got to the station had to pay an extra $20 for the ticket. This is the worst experience I’ve ever had. ### 1/5 — Yea, NO *2026-07-25, version 10.2.0* Don’t Give This Company Your Money!!! They Are The Worst Way To Travel ### 1/5 — . *2026-07-23, version 10.2.0* Porfavor revisar bien el servicio que hacen algunos choferes, muchos son muy amables pero hubo una señora que fue muy mala con unos pasajeros, los hizo correr detrás del bus y los dejó olvidados en la estación, muy poco humana esa acción ### 1/5 — SCAM *2026-07-23, version 10.2.0* This company is a total scam! If you cancel your trip a month before they won’t refund you your money all they do is give you a voucher. Called costumer support and they went off on me and hanged up. ### 1/5 — Horrible *2026-07-13, version 9.50.0* If your planning on taking a greyhound your better off walking over 100 miles to your destination Greyhound will cause a huge delay nd cause you to miss your schedule & you have to deal with whatever consequences I WILL NEVER EVER SUGGEST GREYHOUND YOUR BETTER OFF WALKING TO YOUR DESTINATION ## Most praised reviews (10 highest-rated) ### 5/5 — Great experience *2026-08-05, version 10.3.0* Love traveling with them. Buses are clean and drivers are always safe and friendly. ### 5/5 — Selam *2026-08-03, version 10.2.0* I like everything ### 5/5 — Hi *2026-08-03, version 10.2.0* Easy going ### 5/5 — Quick *2026-08-02, version 10.2.0* Easy no hassle to book a trip ### 5/5 — In a Pinch *2026-07-29, version 10.2.0* Very easy to book fast, simple, and knowledgeable intelligence ### 5/5 — Website usage *2026-07-25, version 10.2.0* Me being low vision, I found your website to be easy to read, easy to navigate, and free of clutter. And I appreciate it very much. ### 5/5 — Excelente *2026-07-22, version 10.2.0* Excelente ### 5/5 — Yep *2026-07-09, version 9.50.0* Yeehaw ### 5/5 — A review from a relevant and future customer. *2026-07-03, version 9.50.0* You may see some foolery on your ride, but what do you expect, all of those different personalities, in one small space. Every soul on board having their own super most important story, and all of our personal stories are the best in our own eyes. That’s the beauty of life. I say all of that to say this, you will come across some very interesting people on your journeys, be kind, and enjoy the ride. #AmericanRasta ### 5/5 — Decent *2026-07-03, version 9.50.0* Easy booking, not expensive --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*