# Greystar Resident App — user reviews > 44 indexed App Store user reviews of Greystar Resident App by Greystar Real Estate Partners LLC, rated 4.90/5 from 5,985 ratings. - Source: https://appshunter.io/ios/app/greystar-resident-app/id1500611474/reviews - App overview in markdown: https://appshunter.io/ios/app/greystar-resident-app/id1500611474.md - Rating breakdown: 5★ 5,409 · 4★ 405 · 3★ 101 · 2★ 16 · 1★ 54 ## What do users think of Greystar Resident App? Overall sentiment: neutral **Pros** - 🌟 Stunning location and amenities - 👍 User-friendly residential portal - 💯 Excellent maintenance team - 🤝 Caring and professional staff **Cons** - 🐛 Login and account issues - 🤔 Lack of communication from staff - 💰 Concerns about rent increases - 😕 Unprofessional staff behavior **Commonly reported bugs** - Login problems and inability to create new accounts - Maintenance request system not working properly **Most requested features** - Improved maintenance request tracking - Better communication about building operations ## Newest reviews (12 of 44) ### 3/5 — Faulty App *2025-09-23* Was working just fine until recently, now it just crashes over and over every time you try to open the app. How am I supposed to pay my rent and request maintenance through this when it won’t even do what it’s supposed to do? ### 2/5 — Can’t log in to my new building’s account after moving out of old one *2024-08-28* Can’t log in to my new building’s account after moving out of old one ### 1/5 — The app is down *2024-06-26, version 5.45.0* I’m t try ing to add my new car to my lease and the app is down I don’t want my car being towed ### 4/5 — Review *2024-03-01* My home at the Avana run has been great love my home , I have a great view from 4th floor , no mice or anything since iv lived here n I also enjoy the amenities! I will say that Monica has been really professional and nice and so bad nickhlos but I do miss Liz as she left the company but was very professional. Now the new girl ASIA is not professional at all , she seems very short with the residents that call and have questions and she is not approachable when entering the rental office , it seems as if she’s not happy n hates her job n i just never had a great experience with her at all . I feel that if she doesn’t like her job than she should leave. ### 2/5 — Review *2024-01-29* Love living here at Overture Fairview, however the staff here has consistently ignored some very simple problems. For instance the hand sanitizers located by the elevators have been out of sanitizer for almost two years!!!!!! Either take them down or fill them!!! The other complaint is that staff is very good at letting people know when they cancel overture events and they will take the time off but very bad at letting residents know that certain door don’t open or why the pool is not in operation or when it will be in operation. Just some examples of the lack of communication. But not lack of communication when the rent goes up! ### 1/5 — doesn’t work *2023-11-15, version 5.38.0* I can’t log in with my resident portal credentials but it won’t let me create a new account because it says my apartment complex doesn’t exist. ### 1/5 — Not a good app and Greystar *2023-09-02, version 1.35.0* Not at all good app and bling reflecting correct payment. ### 1/5 — Not a resident friendly app. No *2023-05-09* Maintenance request system not having any tracking. Just received email saying my request is complete… no information on which request it’s . ### 4/5 — App *2023-04-01* Honestly the residential portal was very easy then this GS as it takes a couple of attempts to pay rent etc. Thanks ### 2/5 — Just a few more months *2022-12-03, version 1.27.0* I can’t wait until my lease is up from over here. I truly hate this complex so much. ### 1/5 — The employees for grey star *2022-10-01, version 1.25.0* The app works just fine but the employees that work for greystar need better training. ### 4/5 — Resident Appreciation *2022-09-30* We moved into our apartment in 2021. We enjoy living here and would like to continue living here. The problem that my husband and I, along with most residents here, is the rent increases. We who live here are retirees on fixed incomes with health expenses that are part of aging, but when rent goes up 30% and more, well corporate greed to delight stockholders and large bonus packages for CEOs are forcing residents to find other accommodations. ## Most critical reviews (10 lowest-rated) ### 1/5 — Really poor *2026-07-05, version 5.67.1* The app user interface is poor, the app function really badly. ### 1/5 — Crashes *2025-10-02, version 5.59.1* This app does not work, I can’t even open it. ### 1/5 — App is currently useless *2025-09-30, version 5.59.1* Recently I have had a major issue with the app. It will not load. It starts to open, then just disappears. Someone needs to address this issue now! ### 1/5 — Doesn’t work *2025-09-29, version 5.59.1* App crashes every time I try to open it. ### 1/5 — App won’t open *2025-09-26, version 5.59.1* App just crashes all the time ### 1/5 — app crashing does not open *2025-09-26, version 5.59.1* had to download app to pay rent but unable to even open it?!! ### 1/5 — App crashes :( *2025-09-25, version 5.59.1* Just got the app and it immediately crashes upon opening. ### 1/5 — Broken *2025-09-23* I’m required to use this app for my apartment complex’s maintenance orders and all rent payments, but since the update yesterday I’ve been completely unable to open the app despite deleting and redownloading it multiple times, restarting my phone, clearing the app cache in my settings and even just waiting several hours. The app crashes within two seconds of opening. Unacceptable. ### 1/5 — Recent update *2025-09-22, version 5.59.1* Updated the app in Sep 2025. Now the app will not open. ### 1/5 — Horrible, Absolutely Horrible *2025-04-20* The sheer incompetence of whatever developer created this application and its corresponding platform backend is shameful. It is a hateful application, chock full of broken features and irrational logic choices. The adoption of this application over the previous this Reston, Virginia property was using was clearly done for cost-savings reasons rather than improving the resident’s experience. Multiple tickets have been submitted by residents about this poorly performing application/platform, with no responses on feedback or relief in site. Property management are as frustrated with it I have learned, as well, and are tired of fielding complaints. Fire this person or people who developed this front-end/back-end and whomever else signed off on it as if it was ever ready for a production environment. From one Texan to another, do the right thing and reinvest in proven architectures, and quit pinching pennies. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-07-30, version 5.68.0* The app is easy to access and easy to use. ### 5/5 — Maintenance *2026-02-19* Thanks for your promptness. Shawn took time to explain my problem in a way I could understand. He is courteous and always helpful. We are lucky to have such a knowledgeable team. ### 5/5 — Not Working *2025-10-09* App worked fine until IOS 26. App will not open on IOS 26. ### 5/5 — After IOS 26 Update *2025-10-02* App doesn’t open after IOS 26 update. Please fix. ### 5/5 — Stunning Location *2023-11-01* Park 12 collection is without question one of the most beautiful apartment communities I’ve ever seen and the amenities are incredible multiple pools incredible workout facility and the staff at Graystar are just tremendous. They’re so helpful so caring. Parking facilities are excellent and the security staff is really really on it.!! ### 5/5 — Maintenance team is the best! *2023-06-30* Our maintenance team is the best. Our front door porches look great now that they have been Power washed. Thank you for such great support!! ### 5/5 — Wonderful staffing and management *2023-05-12* It is an absolute honor being in this community where people listen, care and take care of their tenants. I love being here!!! ### 5/5 — Clean *2023-02-21, version 1.29.0* The app is easy to use. Is great. ### 5/5 — Use of App *2022-07-01* Thanks for making the payment process smooth through the app. ### 5/5 — 5 star service *2022-06-14, version 1.21.1* Awesome!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*