# Grid Connect — user reviews > 209 indexed App Store user reviews of Grid Connect by Arlec Australia Pty Ltd, rated 4.50/5 from 68 ratings. - Source: https://appshunter.io/ios/app/grid-connect/id1443698968/reviews - App overview in markdown: https://appshunter.io/ios/app/grid-connect/id1443698968.md - Rating breakdown: 5★ 50 · 4★ 11 · 3★ 3 · 2★ 0 · 1★ 4 ## What do users think of Grid Connect? Overall sentiment: neutral **Pros** - 🚀 Reliable and stable - 👍 Easy to use app - 🔒 Secure home automation - 💡 Customizable settings - 🔋 Good battery life for cameras **Cons** - 🐛 Connectivity issues - 🐛 Buggy app performance - 🐛 Pairing and setup problems - 👎 Unintuitive user interface - 🔒 Privacy concerns with data collection **Commonly reported bugs** - Devices randomly going offline - App crashing on launch - Inconsistent device status reporting - Inability to control devices remotely **Most requested features** - Integrate with Apple HomeKit - Add cloud storage option for camera footage - Improve scheduling and automation features - Provide better support and documentation - Add ability to export energy usage data ## Newest reviews (18 of 209) ### 4/5 — Ughhh *2026-07-22, version 2.0.3* Spends half the time offline, won’t notify me of movement, even though settings are all on, they just randomly stopped a few weeks ago. It won’t “playback” just says that there has been nothing on this day or makes it go offline ### 3/5 — Not working on 26.5.1 *2026-06-17, version 2.0.3* Upgraded to 26.5 and kept on crashing. Deleted app, the reinstalled and still crashing. I am using it on M1 Mac. Was adquate prior to updated ### 3/5 — Need some enhancements *2026-05-10, version 2.0.3* I’m using arlec heater, basic functions works, but recommended to remove some restrictions and enhance the features. When I set temperature to 20, the actual temperature is 24 in the room, while I want to set actual temperature to 14(actual temperature 18)for sleeping, the App only allows the lowest wit 16, so suggest you remove the restriction. While you can set turn on/off time, I can’t set temperature for the period, an enhancement is needed. Thanks Harry ### 2/5 — John *2026-04-26, version 2.0.3* Absolutely confusing and error prone. I wish I had gone down a different track to set up my smart systems. All advertising and little substance. Very disappointed but I’ve bought a dozen devices. I may have to cut my losses and start again with different products. ### 1/5 — Totally user unfriendly *2026-03-23, version 2.0.3* Do not waste your time. ### 3/5 — Good but needs improvements *2026-02-24, version 2.0.3* Good app. But would be amazing if you could type the time in as well, instead of having to scroll from the start of the day. Also there’s a bug when you select “tap to view” it doesn’t take you to that exact time of the movement, instead it takes you to the start of the day. Please fix! Thanks ### 4/5 — Tricky to get working *2026-02-20, version 2.0.3* Eventually got it set up. Seems to work much better in AP mode. ### 2/5 — Lack of support *2026-02-19, version 2.0.3* Been using for some time and still no support to move onto computer , would NOT recommend until support is update . We need the ability to to export usage data from app to pc for meter data ### 1/5 — Horrendous *2026-02-10, version 2.0.2* Pairing is insanely difficult - it can take hours just to pair a light. Instructions have zero bearing on reality. ### 3/5 — Not bad *2026-02-03, version 2.0.2* I always seem to keep having to connect my lights to the app. ### 1/5 — App keeps crashing *2026-01-27, version 2.0.2* The app keeps crashing whenever I open it. I have tried restarting iPhone and deleting/ reinstalling the app. Still crashes ### 1/5 — App needs to be fixed *2026-01-27, version 2.0.2* Can’t get into app keeps closing ### 3/5 — Additional function request *2026-01-23, version 2.0.2* Would love to be able to have a notes section under each user for the door lock! ### 1/5 — UI for those on the spectrum *2026-01-07, version 2.0.2* Who ever authored the UI should be put into the nose of the next rocket destined for the sun. ### 1/5 — Site problems *2026-01-03, version 2.0.2* Site setup doesn’t work easily. Very frustrating.. Adding another user is not easy to find If power to units goes off for some time the system doesn’t recover and has to be set up from scratch. There is no setup backup system for recovering a lost setup - a must in rural areas. ### 1/5 — Unreliable *2025-12-31, version 2.0.2* Connections keep going in and out ### 2/5 — Not worth it *2025-12-30, version 2.0.2* Why would an app that I use solely for ceiling fans need location services turned on. The app insists on bringing that to my attention daily. Also, the suggestion that because wifi signal in my bedroom is poor I should “relocate the device”, a ceiling fan, is ridiculous. ### 2/5 — Shocking *2025-12-13, version 2.0.2* Potentially the worst app design and user interface I’ve ever seen. Two stars because it does what I need - it allows me to switch my Christmas lights on and off. Otherwise junk. Glad I’m not relying on this for my other home automation. ## Most critical reviews (10 lowest-rated) ### 1/5 — Never connects *2026-07-26, version 2.0.3* The app neverrrrr connects to the lights. They are on at the wall and it wants to tell me they are off…. No they are literally not. Wish I read the reviews before I purchased these ### 1/5 — add quickly *2026-07-16, version 2.0.3* No language settings vietnames ### 1/5 — Why change what was working?!?! *2026-06-17, version 2.0.3* I purchased two Arlec smart bulbs in February and when I installed the app to control them it worked fine. It was easy to navigate and set up the schedule for turning the lights on and off. When I went to use them again in April, the app had completely changed. It was full of advertisements for other products and I couldn’t find what settings I used previously to turn the schedule back on - the interface had completely changed, and the language was different. Scenes? What are they?? I needed a manual to understand the instructions, but I couldn’t find one. It shouldn’t be this hard!! In the end I tried setting up ‘scenes’ which implied actions based on criteria, but this didn’t work. Whoever changed the app did a terrible job. Why does Arlec want to make life harder for its customers?! One star, NOT an improvement. ### 1/5 — Rubbish app *2026-05-21, version 2.0.3* I bought a DL026HA (fingerprint door knob) from Bunnings. I got stuck on adding fingerprints because the app is very unintuitive in terms of what I’m supposed to do next. I tried all sorts of things and all that happened is some motor noise from the lock about every 30 seconds or so and some timeout errors from the app. The whole app is very unpolished, so the fingerprint issue is just one of many rough edges which, unfortunately, means I can’t use the door knob except with a key. You should be ashamed of yourselves for publishing such garbage. ### 1/5 — Rubbish *2026-05-06, version 2.0.3* If I could give this app negative ratings I would. The app is a disaster when trying to pair devices. Extremely frustrating. No way of finding devices quickly alphabetical order as an option would be helpful. Devices themselves randomly drop off wifi even when they are on the same wall as the AP ! Replaced 3 bulkhead lights because of complete failure. Wifi device does not work anymore and can’t join wifi. Bad mistake buying this stuff. Dont waste your money. ### 1/5 — Crashes on open *2026-05-05, version 2.0.3* Although the website displays a picture of the app in full screen on the computer, it doesn’t open at all on the Mac. Users reviewed this issue two years ago, and it remains unresolved. Where is Arlec’s commitment to its customers? ### 1/5 — Remote updated light firmware without my consent, now only sync to this app. *2026-04-25, version 2.0.3* I installed 8 identical RGB downlights a few years ago. They could connect to the standard Tuya app and integrate into my Home Assistant server happily. One day earlier this year they stopped talking. Since then I can only connect them to this app. Even worse, the link to Tuya is locked down to the extent that I can’t access them via Tuya in Home Assistant. This app is a version of the white-labelled Tuya app and has features deliberately disabled to stop you accessing their devices from the standard Tuya environment. It was not like this at point of purchase and now I’m having to replace otherwise perfectly functional lights. No more Arlec products for me. Disgusting behaviour. ### 1/5 — App updated bricked my doorbell camera *2026-04-20, version 2.0.3* This app updated to this current 2.0.3 version and it has bricked my previously and perfectly working dc55ha doorbell camera. Now it wont pair and is utterly useless. Wont buy again - cant trust this product line. Time for a Ring ### 1/5 — Very unhappy with this product. Needs android phone to action *2026-04-20, version 2.0.3* Very unhappy with this product Needs android phone to action this Having to pay for security person to reset this for a second time New router now has to reset with android phone security person ### 1/5 — Doesn't work *2026-04-13, version 2.0.3* Adding devices requires every permission you can imagine, but still doesn't work because the app doesn't let you choose which wifi network to join (and my light bar can't use the one it picks). Tapping the icon that seems likely just takes you to a settings page, where everything is already enabled. If you can't add devices the app has no purpose because you can't do anything! ## Most praised reviews (10 highest-rated) ### 5/5 — LED Light Strip *2026-06-10, version 2.0.3* Our display cabinet has got so many comments. More people are interested in the display cabinet then what I have on display. App is easy to use and switch up the light settings and highly recommend ### 5/5 — Wouldn’t hesitate to buy again *2026-01-12, version 2.0.2* I’ve had many different cameras with different apps and not one of them is anywhere near as good as grid connect and being able to have all of my smart products on the same app is nothing but gold ### 5/5 — ARLEC -BEST APP FOR MOST SMART STUFF BRANDS & EASIEST TO USE *2025-08-16, version 2.0.1* ARLEC have been around for a long time with all sorts of home electrical items. I have many LED light brands and APPs for each. Finally came across this one. It’s great because it can be used with all smart devices and brands without much fuss to setup and so easy to use compared to all others. ### 5/5 — Orion grid connect security cameras *2025-08-09, version 2.0.1* Great user friendly home security equipment exclusive to Bunnings at an affordable price compare to other brands I recommend this product to anyone as I use it with complete confidence and reassurance. ### 5/5 — Affordable indoor camera for me *2025-07-05, version 2.0.1* For the things I want it to do it’s great, affordable for my needs so far but can’t talk for everyone esle ### 5/5 — MacOS *2025-06-15, version 2.0.1* It is working on my MacBook Air, going great, seems snappier than on the phone. ### 5/5 — Great app to have *2025-05-15, version 2.0.1* Very stable app with great features. ### 5/5 — Works non stop for the past two years *2025-04-22, version 2.0.1* Super good hasn’t missed a beat.Next week I’m buying a second one. ### 5/5 — Great on the phone not on the tablet *2025-03-26, version 2.0.1* Great to use with my iPhone, but lacks the ability to do split screen on the iPad if you want a larger screen to view your cameras. ### 5/5 — Alarm sync option *2025-02-28, version 2.0.1* It’s a good app to use. Various things you could do with it. Fun to customising your experience. But there should be an option that you can sync automation with the phone alarm. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*