# Grifols Plasma Donor Hub — user reviews > 363 indexed App Store user reviews of Grifols Plasma Donor Hub by GRIFOLS SA, rated 4.80/5 from 51,393 ratings. - Source: https://appshunter.io/ios/app/grifols-plasma-donor-hub/id1591378876/reviews - App overview in markdown: https://appshunter.io/ios/app/grifols-plasma-donor-hub/id1591378876.md - Rating breakdown: 5★ 46,266 · 4★ 2,695 · 3★ 1,049 · 2★ 328 · 1★ 1,055 ## What do users think of Grifols Plasma Donor Hub? Overall sentiment: negative **Pros** - 👍 Friendly and helpful staff - 🚀 Efficient and streamlined process - 💡 Convenient appointment scheduling - 🚀 Easy to use app **Cons** - 🐛 Frequent app crashes and bugs - 🔑 Requirement to have a password on phone - 🕰️ Appointments not matching actual donation time - 🔍 Lack of visibility on next available donation date - 💰 Reduced compensation and bonuses **Commonly reported bugs** - Unable to log in or reset password - Calendar and scheduling features not functioning properly - Express kiosk questionnaire not working - Inconsistent data and information across app and website **Most requested features** - Ability to check donation card balance within the app - Notification of upcoming donation eligibility - Improved appointment scheduling and management - More transparency on compensation and bonuses ## Newest reviews (14 of 363) ### 4/5 — It’s ok sometimes staff is half and half *2026-08-23, version 13.6.5* You ### 5/5 — Life savers *2026-07-27, version 13.6.3* I love that I’m helping people and getting extra bump in my account at the same time! Thank y’all so much ### 5/5 — Muy buena su atención *2026-07-17, version 13.6.3* 👍 ### 5/5 — Great People *2026-07-15, version 13.6.3* We need more money ### 5/5 — First Timer *2026-07-10, version 13.6.3* My first time was an incredible experience. Struggled with the QRCode and the application process. Betsy was there with an endless smile and positive energy, every step of the way. I’m looking forward to going tomorrow for my second appointment. Other staff members were very helpful and kind too. I will learn their names soon! Thank you so much 🫶🏼🫂 ### 4/5 — Mostly great *2026-07-09, version 13.6.3* Their pay sign app is terrible and crashes all the time. My only complaint on this app is one time I was promised a $30 bonus and didn’t get it. ### 2/5 — RIPOFF/DONT DONATE PLASMA WITH GRIFOL *2026-07-07, version 13.6.3* horrible place, taking advantage of people who really need the money. when you refer someone make sure to just do it there in person because the process is ridiculous. my referral donated twice, signed up with the link & somehow it’s not working. on top of that whenever you get a bonus make sure to show the voucher about 4x because they will input the wrong information so on your next donation you’re only getting paid out $40. absolutely unprofessional & disgusting. stop donating your plasma to this place. ITS A SCAM. they charge you $2.50 for a new card with out telling you. ### 5/5 — AMAZING Staff *2026-07-05, version 13.6.3* Everyone one that has helped me has been absolutely AMAZING ### 5/5 — I love how easy it is to use the app and how informative it is. *2026-07-04, version 13.6.3* Goated ### 5/5 — Ty *2026-06-29, version 13.6.3* Had ### 5/5 — The staff *2026-06-20, version 13.6.2* Grifols staff are so vibrant with the most bubbly happy attitudes that you could ever come across which makes me continue to go and donate because of the staff they’re so outgoing so fun to be around and very professional thank you sincerely Robert Martinez ❤️ ### 5/5 — Biomat plasma hooray to staff well trained! *2026-06-19, version 13.6.2* Hey This shout out for Jaime, diana,margie,hilda, and nate! U all are a joy to hang out at Grifols! Well done😏 Joseph93705! ### 5/5 — Put five starts so this can be seen *2026-06-16, version 13.6.1* The center it’s self is cool bathrooms stay clean for the most part but staff on the other hand is terrible they are rude & don’t know how to talk to customers they complain about being at work just everything except making sure the customers are comfortable they say we can’t use the kiosk without manger permission which is weird because the kiosk is there for our use I got deferred for supposedly using the kiosk I still haven’t got any more information from them very unprofessional ### 5/5 — DonorHub app *2026-06-15, version 13.6.1* Very easy to use even for non-technical folks like myself ## Most critical reviews (10 lowest-rated) ### 1/5 — Bugs *2026-08-31, version 13.6.5* I tried signing in with an old password made me wait 30 minutes till i could try again giant waste of time should be fixed ### 1/5 — Hub is worthless for appointments *2026-08-26, version 13.6.5* The donation centers don’t honor the appointment times. ### 1/5 — Need an update *2026-07-27, version 13.6.3* I can’t even book any appointments on the app & online makes me make a whole new account when I already have one the app needs an update !!! ### 1/5 — You should be able to call directly to the facility *2026-06-24, version 13.6.2* You’re not allowed to call directly to the facility ### 1/5 — Constant password changes *2026-06-22, version 13.6.2* This app is soo bad!! It constantly wants you to change your password and then when you do change it it doesn't want to log you in!! You guys need to do better!! ### 1/5 — First week ever donating. *2026-06-20, version 13.6.2* Good afternoon went for the first time ever to go and donate on a Monday every owner perfectly fine went my second time the phlebotomist couldn’t find my vein on my left arm kept taking it in and out called another person both of them messed it up. Then they commence to work on my right arm instantly felt pain they had blown my right vein. Not worth the money or time then they want to apologize to the phlebotomist why my arms are the ones that got messed up. She should be fired. ### 1/5 — Didn’t ⛽️⛽️Celebrate ⛽️⛽️ *2026-05-18, version 13.6.0* Didn’t ⛽️⛽️celebrate ✌🏿⛽️women’s 🚬🧹history 🥳💈month⛽️⛽️ ### 1/5 — This app an the Grifols sucks *2026-05-07, version 13.5.1* Every week forgets my password and makes me make a new one keep requiring me to add more and more apps info for, other app like Facebook and goggle I’m petty sure they are date mining us ### 1/5 — Tried to login 2 times, locked out *2026-05-02, version 13.5.1* I tried to login to my account. Forgot password so had to try 2 times. Got locked out after TWO TIMES ?! Let me remember my password yall have all these different rules per website- nothing is standard. And passwords are to BE UNIQUE LET ME TRY MORE THA 2 TIMES BEFORE LOCKING ME OUT. Also After waiting the locked out period, I had to change my password, and NOW I CANNOT LOG IN AT ALL ### 1/5 — Can’t use in Canada *2026-04-12, version 13.5.1* I was trying to figure it out for 2 days before looking at reviews and understanding that it’s still does not work in Canada :( ## Most praised reviews (10 highest-rated) ### 5/5 — Great donation. *2026-08-31, version 13.6.5* The gal that did my poke was super nice. I couldn’t even tell that she inserted the needle. I can be a troublesome donator with my rolly veins. ### 5/5 — Vampires *2026-08-24, version 13.6.5* Good app ### 5/5 — Best plasma spot *2026-08-24, version 13.6.5* The faculty here at my location (52 ave Camelback) are the most friendly and happy staff ever, always make you feel appreciated for donating and this location is the cleanest I ve ever been to. ### 5/5 — Plasma *2026-08-23, version 13.6.5* It’s just a good app ### 5/5 — health conscious *2026-08-15, version 13.6.3* this app allows me to schedule appointments & estimate earnings which is very helpful ### 5/5 — Experience *2026-08-13, version 13.6.3* The nurses were very nice took good care of me did not leave me until I felt good 🥰 ### 5/5 — Grifols plasma donation center *2026-08-11, version 13.6.3* Great experience and very helpful and very nice staff they are willing to answer any and all questions if needed ### 5/5 — Exceptional!! *2026-07-28, version 13.6.3* The staff were all extremely welcoming and kind and very helpful! Fast service! ### 5/5 — Awesome Ness *2026-07-28, version 13.6.3* They are so help full here and have a lot of patience with me I really appreciate the help ### 5/5 — Extra money spot *2026-07-27, version 13.6.3* The staff does a great job an always helpful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*