# Grill Chill — user reviews

> 6 indexed App Store user reviews of Grill Chill by TUNCAY CALAR.

- Source: https://appshunter.io/ios/app/grill-chill/id1629997199/reviews
- App overview in markdown: https://appshunter.io/ios/app/grill-chill/id1629997199.md

## Most critical reviews (6 lowest-rated)

### 2/5 — Awful customer service

*2024-12-15, version 10.39*

I’ve ordered from them quite a few times as I loved their pizza & chips but I wanted to add some items to my order so I had to call in, the guy on the phone sounded rushed and confirmed my order was cancelled so I could order again. The new order arrived and the cancelled order didn’t so I thought I would receive a refund. But 5 days later and the refund didn’t come so I used their live chat. Danny & Kevinna were amazing and I would give them 10/10 stars. I was told that my order wasn’t cancelled in their system so I would not receive a refund. 

My supposedly cancelled order didn’t come so why didn’t it arrive if it wasn’t cancelled. So I’m annoyed right now and I’ve just deleted the app, the only good thing is kevinna gave me a coupon for food hub so I’m glad about that. The only reason I have them 2 stars is because I like their food & their live chat is amazing but their customer service and refund policy or whatever is rubbish. Please make sure you don’t make a mistake on an order or have to cancel because there’s a good chance you won’t receive a refund

### 2/5 — Awful customer service

*2024-08-22*

I’ve ordered from them quite a few times as I loved their pizza & chips but I wanted to add some items to my order so I had to call in, the guy on the phone sounded rushed and confirmed my order was cancelled so I could order again. The new order arrived and the cancelled order didn’t so I thought I would receive a refund. But 5 days later and the refund didn’t come so I used their live chat. Danny & Kevinna were amazing and I would give them 10/10 stars. I was told that my order wasn’t cancelled in their system so I would not receive a refund. My supposedly cancelled order didn’t come so why didn’t it arrive if it wasn’t cancelled. So I’m annoyed right now and I’ve just deleted the app, the only good thing is kevinna gave me a coupon for food hub so I’m glad about that. The only reason I have them 2 stars is because I like their food & their live chat is amazing but their customer service and refund policy or whatever is rubbish. Please make sure you don’t make a mistake on an order or have to cancel because there’s a good chance you won’t receive a refund

### 5/5 — Good food

*2024-12-20, version 10.39*

Food is good, fast delivery

### 5/5 — So easy to order

*2024-11-24, version 10.39*

Absolutely amazing and easy process to place an order to pick up.  Fantastic! And the food is delicious too.

### 5/5 — Great food

*2024-10-05, version 10.39*

Always great food, freshly made too. We love it so much, think we’re regulars!!

### 5/5 — Good food

*2024-03-22*

Food is good, fast delivery

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*