# Grillsmith Fire Club — user reviews > 46 indexed App Store user reviews of Grillsmith Fire Club by GrillSmith Restaurant Group LLC, rated 4.60/5 from 331 ratings. - Source: https://appshunter.io/ios/app/grillsmith-fire-club/id876315654/reviews - App overview in markdown: https://appshunter.io/ios/app/grillsmith-fire-club/id876315654.md - Rating breakdown: 5★ 280 · 4★ 21 · 3★ 6 · 2★ 7 · 1★ 17 ## What do users think of Grillsmith Fire Club? Overall sentiment: negative **Pros** - 👍 Great food and service (restaurant) - 🌟 Excellent bartenders and staff - 💯 Always amazing food - ✨ Attentive and friendly service - 🏆 Delicious food and great service - 💯 Never had a bad meal - 👍 Great new menu items - 🌟 Exceptional food and service - 💯 Always amazing food and great service - 💯 Great food and service - 💯 Awesome place - 💯 Excellent steaks - 💯 Great service before and after reopen - 💯 Tuesday night food and fun - 💯 Great food, great service - 💯 Still our favorite - 💯 Excellent food - 💯 Never disappointed - 💯 Stellar food and service - 💯 Great visit - 💯 Best brunch - 💯 Best eating in Polk County - 💯 Love GrillSmith! - 💯 Great food - 💯 Fantastic app perks - 💯 User friendly app - 💯 Great app rewards program - 💯 Love this place - 💯 5 stars for sure - 💯 Love Grillsmith **Cons** - 🐛 App no longer working - 🐛 App crashes frequently - 🐛 App won't load - 🐛 App is dead/nonfunctional - 🐛 "Something went wrong" error - 🐛 App shuts down when ordering - 🐛 App not updated in 2 years - 🐛 Customer service email didn't work - 🐛 Reward program issues (one check per table) - 🐛 Service was very slow - 🐛 Menu changes and lack of high-end wines - 🐛 New branding a disappointment, poor service - 🐛 Free appetizer with short usage window - 🐛 App support directs to failing website **Commonly reported bugs** - App no longer working - App crashes - App won't load - App is dead/nonfunctional - App shows "Something went wrong. Retry in a few minutes." - App shuts down when trying to order online - App has not been updated in 2 years - App support directs to website which fails with login - Customer service email didn't work - Only allow one check per table for reward points **Most requested features** - Add back balsamic drizzle to Chicken Gorgonzola flatbread - Bring back grilled trout - Add high-end wines to the menu - Bring back Bodega Malbec - Add White Zinfandel to the menu - Allow ordering directly from the app ## Newest reviews (11 of 46) ### 4/5 — Afternoon Delight *2022-11-04, version 1.4.2* Early dinner, Dunch… or Linner, was visually enhanced by the view of the costume clad customers still prepping for their candy runs as they still shopped at the nearby party store.meanwhile, dining al fresco with nicely seasoned grilled salmon was a tasty way to end the month of October. ### 4/5 — GrillSmith server - Countryside *2022-08-30, version 1.4.2* Either fix it or turn it off. I wasted 20 minutes trying to enter the code using the App on your server ### 4/5 — Grillsmith, Countryside *2021-05-05, version 1.4.2* Have been going there for years whether inside or out. The menu has somewhat changed (what happened to the drizzle of balsamic over the Chicken Gorgonzola flatbread?) and a few other little things. Not enough to stop us from returning but we did find the service lacking which is unusual and didn’t make our table happy. We will return to try again and please add the balsamic back to the menu. ### 5/5 — Birthday Dinner *2020-09-18, version 1.4.2* Talked with the manager and asked if they could get Hog Fish. Chef came out and told me they could. Explained that in a couple of days we had reservations would like to have Hog Fish. He say they would order it. Came in for my birthday and told the server that we wanted know what the Short Trip fish was. He didn’t mention the Hog Fish so we told him to go and ask about the Hog Fish. The chef came out to our table and said that he had it for us and then explained how it wasn’t suitable to be grilled and suggested the best way to prepare it. We went with his suggestion and it was awesome! It was so nice to be able to talk with the employees and have them make my 72nd birthday extra special. ### 5/5 — Excellent Steaks *2020-09-01, version 1.4.2* As usual the steaks were wonderful and our server was excellent. This restaurant chain is doing a great job despite the Covid situation. ### 5/5 — Great service before and after reopen *2020-06-10, version 1.4.2* We have always loved GrillSmith and it’s our go to place! This was our first time back since it reopened. The food and service were great as usual. ### 5/5 — Tuesday Night Food and fun night *2020-03-04, version 1.4.2* We eat hear every Tuesday night. We always sit in the bar area, our server is Justin, he’s excellent!!The food and service is exceptional, we love this place! ### 5/5 — Great food, great service *2020-01-12, version 1.4.2* Went to the bar on a busy Saturday night. Kristen and Mark took great care of us. Explained the menu and specials while quickly preparing our cocktails. Brought out a complimentary appetizer while we waited for our entree. Everything was quick, hot and delicious! Ty to the manager Justin for the hospitality!!! We will be back again! ### 5/5 — Still Our Favorite! *2020-01-04, version 1.4.2* GrillSmith has been our “go to” restaurant since we moved to Tampa in 2012. Although they do need to bring back the grilled trout, in all other ways they are excellent! ### 3/5 — Repeat customer *2019-10-16, version 1.4.2* Service was very slow. Food was good ### 5/5 — Excellent *2019-05-31, version 1.3* Food was excellent! Bartender/ server (Paige) was awesome. Can’t wait to come back!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashing app *2025-04-23, version 2.0.0* No longer working. App support takes us to website which also fails with login ### 1/5 — Doesn’t work *2025-02-10, version 2.0.0* This app no longer works ### 1/5 — The app is dead *2024-11-15, version 2.0.0* This app no longer works and should be removed from the app store. ### 1/5 — App won’t load *2024-03-16, version 2.0.0* I love GrillSmith but their new app never works for me. Over the last 6 months I’ve probably installed and uninstalled it at least 10 times. Just when I think it might work, it doesn’t. I used to be part of their loyalty program but since I can never get the app to work, I can never scan my receipts to earn loyalty points. Am I the only one? I’m using an iPhone 13. ### 1/5 — Won’t work *2024-03-04, version 2.0.0* I can’t get the app to work. It keeps saying "Something went wrong. Retry in a few minutes.” I uninstalled twice. Same result. The update didn’t remove the bugs. Great food, crappy app ### 1/5 — No working app *2024-01-23, version 2.0.0* As much as I would like to use this app I have tried for 2 days to load it my iPhone and it is a nonfunctional app! I have a receipt I would like to add after I register but I can’t even get the app to open. This latest update apparently didn’t fix the bugs! ### 1/5 — App shuts down when trying to order online *2021-11-06, version 1.4.2* This app has not been updated in 2 years and shuts down when I try to order. This happened a few months ago too. I reported it and it worked ok the next couple of times I used it. The restaurant itself gets 5 stars, but the app gets 1 star. ### 1/5 — Crashes and can’t get anyone to help *2020-08-03, version 1.4.2* I am a long time patron of grillsmiths and go almost every week . The app used to work on my iPhone iOS 13.5 now just crashes. Loads to my mini iPad with same iOS . I have not been able to contact developers to get it fixed. I’m very disappointed :( ### 1/5 — Not ready *2015-09-15, version 1.1.1* Needs more work. Got free appetizer but only had hours to use it. No explanation. Customer service email didn't work. ### 2/5 — Reward program *2022-07-03, version 1.4.2* As a single woman I do not understand why you only allow one check per table for reward points. We always have separate checks. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Fish Tacos in Lakeland *2023-05-20, version 1.4.2* The Cod was perfectly cooked, the cabbage topping mix was fresh and tasty. Will be back for more. Great French Fries, piping hot. ### 5/5 — Great dinner *2023-03-04, version 1.4.2* Danny was wonderful and all over it, refilling drinks before you asked and very pleasant. Great food and service as always! ### 5/5 — Sauce on sushi *2022-12-06, version 1.4.2* There are 2. Suaces 1 VERY HOT bu the one for sushi is NOT. 3 times we’ve the HOT. PLRASR K YOUR COOKS. ALL else absolutely wonderful, waitstaff and food justout of this world we come every Tuesday ### 5/5 — Our neighborhood ’go to’ *2022-05-30, version 1.4.2* Never had a bad meal. Service is always on point and tonight Chloe was just the best, attentive and friendly 👏 ### 5/5 — Love This Place *2022-02-20, version 1.4.2* We have been coming here for years now. Never disappointed. The food is excellent; especially the port wine filet! Always bring our out of town guests for a delicious meal. Just be prepared... there is usually a wait... but well worth it! ### 5/5 — Awesome *2022-02-10, version 1.4.2* Had Taylor for a server, incredible. Knows the menu, specials, etc. Food is always exceptional. ### 5/5 — Great New Menu *2022-01-15, version 1.4.2* Thanks to Danny we had the new Sirloin Tip offering. Delicious!!! ### 5/5 — Always Amazing *2022-01-13, version 1.4.2* Always amazing food and great service here. Always here. Portia is fantastic. Thank you😀 ### 5/5 — Great Service! *2020-11-21, version 1.4.2* Always great food and service. It’s nice to be out! ### 5/5 — Awesome place *2020-09-20, version 1.4.2* Been coming here since Mid May 2020 and it has been a godsend ! Moved down from NY and this place is as close to a A-1 restaurant there !! The bartenders are amazing, Paige, Sydney, Matt and Christine are always so attentive and pleasant ! Love the food ! Everything has been delicious from apps to desserts!! Great place !! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*