# GRIND — user reviews > 56 indexed App Store user reviews of GRIND by Grind & Co., rated 4.80/5 from 5 ratings. - Source: https://appshunter.io/ios/app/grind/id1037989222/reviews - App overview in markdown: https://appshunter.io/ios/app/grind/id1037989222.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (11 of 56) ### 2/5 — Very slow home delivery *2026-03-04* I like the coffee, but takes forever for the delivery, allow at least 5 days ### 2/5 — Reward don’t work *2025-01-30* Hello bought so many coffees but don’t get my rewards? ### 2/5 — Can seemingly only order an in-store coffee *2024-10-12* It looks like you have to visit the actual grind website to actually make a custom order to be shipped to you. Why this limitation? Also, searching for grind in the App Store suggests grindr first. Very different. ### 3/5 — Looks nice but doesn’t work great *2023-11-17* On the surface, this app looks good, but I’ve had some issues that repeat themselves. I use it for managing a subscription I have. When I occasionally go to change my monthly order to something different, I make my mix & match selection, click ‘select’ and then on the next screen ‘save’. At this point I think my order has been saved, and I come out of the app. But then my order turns up and it’s the old order. I’ve realised now that there is ANOTHER ‘save’ button after the initial ‘select’ & ‘save’?? This seems pointless and confusing. I’d suggest removing one of these steps to avoid confusion as I’m sure this must’ve happened to lots of people! ### 3/5 — Almost there *2020-03-22, version 4.0.1* New redesign of the app is simple responsive and easy to use from first glance. No ability to sign out or edit any account details from what I can see. Maybe I’ve missed something? ### 2/5 — Where’s Greenwich and my points?? *2019-09-09, version 3.1.1* Same others my black card is only ever showing as 0 points. My local Grind is Greenwich but it doesn’t show on the app at all. ### 2/5 — App won’t work without sharing location. *2019-02-26, version 3.1.1* Why not make it optional? I don’t need directions. ### 5/5 — New version is fantastic! *2019-02-26, version 3.1.1* Been using this for a while and it badly needed an update. The new version is a huge huge improvement - only holding back the fifth star because my favourite Grind - Greenwich isn’t on there yet! ### 3/5 — Log in issues *2019-02-23, version 3.1.1* I used to sign in via Facebook but want to switch to just email and password as I hardly use Facebook these days. So I reset my password and when I try to log in I get “This operation couldn’t be completed. Please log in via Facebook instead”. ### 5/5 — Great app *2019-02-23, version 3.1.1* Well done guys! Very easy to use and perfect for coffee on the go!!! ### 5/5 — Great coffee. No queue 🙌🏻🙌🏻🙌🏻🙌🏻 *2019-02-22, version 3.1* Love this app, I use it every morning. So good in rush hour. ## Most critical reviews (10 lowest-rated) ### 1/5 — Takes money *2026-02-28* Started a subscription for home delivery. Somehow ended up with money trapped on a virtual card that you cannot claim back. Dodgy practices beware. ### 1/5 — Can’t top up less than £10 *2026-02-03* Bit frustrating that you can’t top up less than £10 or specific amounts ### 1/5 — They force you to top up £10 minimum *2025-10-30* They only allow a £10 minimum top up so you always end up with extra money on your card which is basically like forcing 1000s of customers to prove is them an interest free loan. And then after 3 coffees you’ve got a balance left over so you’re stuck with leaving them free money or topping up again ### 1/5 — Coffee costs more in the app than in store *2024-01-23* There’s no reason to use the app, since I get the same coffee in store for less - makes no sense ### 1/5 — Useless app *2022-10-01, version 4.1.3* What’s the point of this app when you want to order pods, you have to create a subscription, with a free tin. I already have a damn tin. ### 1/5 — Forced you to top up £10 *2022-05-11* It used to be able to pay every time when you purchase. Now you can only top up at least £10. And coffee is around £3.2 each. So what can I do with £3.10 left over in the card? ### 1/5 — Totally unstable *2020-05-30, version 4.0.1* Crashed everything time ### 1/5 — Black Card not syncing *2020-02-18, version 3.1.1* The main reason for getting the app was so that I could easily check the points balance on my Black Card. That feature doesn’t seem to work as the points balance in the App is different from that shown on the store’s till. Happy to update my review rating if that feature is fixed. ### 1/5 — Orders not going through *2019-03-12, version 3.1.1* New app looks great but orders now fail when I order with PayPal or Apple Pay ### 1/5 — Used to work well now not so much! *2019-02-18* Really disappointed with this app. When I first downloaded it under a year ago it worked perfectly well and I loved it. I visit the London Bridge branch and I’m always in a rush to work so it used to be very convenient to get my order in in advance so I can just pop in to collect and go - no waiting around in the busy cafe. Unfortunately it doesn’t work so well any more. It consistently crashes. Sometimes I can’t even open it up. My points never reflect the true balance even when I just bought a coffee through the app (on the rare occasion it lets me order on it). Sometimes when I open the app and select the coffee I want it crashes at the payment part. Very frustrating! Ultimately it means I have to skip grabbing a coffee as I don’t always have ten minutes to order and wait for the coffee in store. Please sort out the crashes!!! **Developer response:** Hey we’ve just updated our app! Please download and try again, and assuming we’ve fixed your errors would be great if you could update your review - thanks! ## Most praised reviews (10 highest-rated) ### 5/5 — So smooth *2025-05-19* I have tried the house blend & love it & so do my family, also tried the light & it's a light smooth yummy coffee. Just going to order the House Special Blend ❣️which I am sure will be a special & a change for all of us who cannot get into London to one of the coffee shops. Come on Grind we need a Coffee Shop in Manchester 😊Would recommend Grind to anyone who likes a smooth delicious well rounded Coffee. Thanks Grind 😍 ### 5/5 — Fav app *2024-11-06* So way to order ahead ### 5/5 — Saves valuable time! *2024-09-18* Really useful when in a hurry arriving at Old St tube station. ### 5/5 — A great start to the day *2024-08-27* Ordering is so quick and easy with the app. The staff at Royal Exchange are great in particular Emma who brightens my day with great coffee and a big smile. ### 5/5 — One of the best coffee app I have seen *2023-05-06* Really nice and well done app. One of the best coffee app I have seen ### 5/5 — Easy to use and integrates well with Grind card *2022-12-08* Huge improvement over the last couple of years, so much easier to use now! ### 5/5 — Great app / great coffee *2022-11-26* The app has great functionality and I use it all the time. Both the customer service and coffee is of a high quality from your Greenwich branch. ### 5/5 — Nice app *2022-11-09* Easy ordering, good vibes ### 5/5 — New version is awesome! *2020-11-11* The new version is awesome and a huge improvement! Seamless ordering of coffee on my walk towards my local Grind. ### 5/5 — Excellent coffee, smooth app *2019-12-11* Love this place. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*