# GroceryPik Customer > Mobile app for online grocery shopping and doorstep delivery from local stores. (iPhone/iPad app by Virtual Supermarkets Limited.) - Source: https://appshunter.io/ios/app/grocerypik-customer/id1387176206 (this page in markdown: same URL + `.md`) - Developer: [Virtual Supermarkets Limited](https://appshunter.io/developer/1223390240) - Category: Shopping, Productivity - Price: Free - Rating: 1.75/5 from 8 App Store ratings · 10 written reviews indexed - Age rating: 4+ - Requires: iOS 10.0 · 81 MB - Languages: English - Released: 2018-12-14 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/grocerypik-customer/id1387176206/reviews.md ## What is GroceryPik Customer? Shop for thousands of products from your nearby stores like grocery, meat, household items, personal care items etc. Steps to order - Enter your location - Select a store - Add items to cart - Select Date and Time - Place Order - Get Doorstep Delivery My Account - Track orders - Make lists for easy shopping - Add Addresses - Raise Return Requests Products - View Offers on products - Browse across various categories - Powerful search App Features - Get Notifications for order statuses - Saves your cart for future shopping - Secured Online Payments via mPesa, Credit Card and Debit Card, Airtel Money, mPesa on Delivery and Cash on Delivery - Give Order Notes ## Key features - Shop from nearby stores - Doorstep delivery - Order tracking - Create shopping lists - Secure online payments - Notifications for order status ## Recent user reviews (10 of 10) All indexed reviews: https://appshunter.io/ios/app/grocerypik-customer/id1387176206/reviews.md ### 2/5 — Didn’t get what I want. *2024-02-08* The reason I gave them 2 star the deliver come on time. While I was ordering some vegetables they were not out of stock. When I order it . They text me and said it’s out of stock. I ordered green spring onion. They send me salad green onion. It’s has only little bit green parts the rest of it is white long onion part. Very disappointed.☹️ ### 1/5 — Difficult to use *2022-04-27* This app needs updating, too many glitches to be worthwhile , a shame as it used to work fine ### 5/5 — Great app for weekly shopping *2021-01-19, version 2.8* Works very well and has details of what you’re actually ordering, unlike others. I do my weekly shopping here with no issues. Highly recommended. ### 1/5 — Bad service this time - order 36720 *2020-11-13, version 2.8* I have ordered, and paid for, 8 tomato juices. I have received only 7. I have called the driver, Allan, twice. Each time he has promised to come back right away. He did not come. I have called “call us” on GroceryPik app. The lady has told me “ I will call my rider and will call you back “. She did not call back. Indeed very bad service!!!!!! Kindly rectify ! Tomasz Sudra ### 1/5 — The worst!!!!! *2020-08-10, version 2.8* Chandarana is THE worst place for online shopping!!!!!!!!! ### 1/5 — GroceryPik *2020-08-06, version 2.8* Items are left out for which you are charged and the order did not reach within the slot and NO ONE answers the phone ### 1/5 — Complain *2020-05-08* The whole point is for contact less delivery . We had unpack from the riders box to ours... the packing was very poorly done ### 1/5 — Needs work! Costed me more time and hassle than driving to the shop *2020-02-26* Apps like this are supposed to make life easy. But this one has a looooong way to go. Many of the items are not listed (but I know they are present in store as I often give up and go in to get them myself), the search function doesn’t work properly and the app requests for log-in AT THE POINT OF CHECK-OUT, after which you lose your shopping cart - which means all that time spent searching (scrolling, because the search function is not working) was wasted. You now have to start again. Incredibly frustrating, seems the developers built a beta then lost interest. For shoppers this is a very poor customer experience but good news for any competitors looking to enter the market. ### 2/5 — Terrible Service *2019-09-22, version 2.0* Delivered the wrong items from what I ordered, rider refused to take them back saying he’s only contracted to deliver items and the customer care lines were not (and are still not) working so I had nowhere to lodge a complaint. ### 1/5 — Disappointing! Will not use again *2019-03-15* The location on the app didn’t work correctly so the only way I could place an order was by setting my location as Nairobi. I received 2 missed calls on my phone from an unknown number at 9.38am, so guessing it might be the delivery team I called back at 10.03. The line was busy. I then went into another meeting and when my delivery still hadn’t arrived by 1.15pm called the number on the app (my delivery slot was 9-11) to explain that I hadn’t received my order. I was told they had tried to call me (the 9.38 missed calls) to tell me that the store I had selected doesn’t cover my area. Firstly you must fix the app so the location selector works to prevent this happening to others, and secondly you must continue to call customers if there is a problem. So disappointing!!! I was actually in Carrefour this morning and could have bought the items I am now missing, but put my faith in your service. This is now a major inconvenience. ## Frequently asked questions about GroceryPik Customer ### What is GroceryPik Customer? GroceryPik Customer is a mobile application that allows users to shop for groceries, household items, and personal care products from nearby stores and have them delivered to their doorstep. ### How do I place an order with GroceryPik Customer? To place an order, you enter your location, select a store, add items to your cart, choose a delivery date and time, and then place your order for doorstep delivery. ### What payment methods does GroceryPik Customer support? GroceryPik Customer supports secured online payments via mPesa, Credit Card, Debit Card, Airtel Money, mPesa on Delivery, and Cash on Delivery. ### Can I track my order with GroceryPik Customer? Yes, you can track your orders through the 'My Account' section of the app. You will also receive notifications for order statuses. ### Does GroceryPik Customer offer a way to save items for future purchases? Yes, the app saves your cart for future shopping, allowing you to easily revisit and complete previous selections. ### What is the age rating for GroceryPik Customer? GroceryPik Customer has an age rating of 4+, making it suitable for a wide range of users. ### How often is GroceryPik Customer updated? The latest version of GroceryPik Customer is 2.8, and it was last updated on March 6, 2020. This indicates a release cycle of approximately 1-2 years for major updates. ### Does GroceryPik Customer have ads? Based on the provided data, GroceryPik Customer does not contain advertisements. ## Version history (last 5 releases) ### 2.8 — 2020-03-06 - urgent fix for credit/debit card ### 2.7 — 2020-02-23 - Urgent payment fixes for Credit/Debit Card ### 2.6 — 2020-02-21 - Bug fixes and performance improvements ### 2.5 — 2020-02-01 - Bug Fixes and Improvements ### 2.4 — 2019-11-20 Performance Improvements and Bug Fixes ## Apps similar to GroceryPik Customer | App | Rating | Price | Category | | --- | --- | --- | --- | | [QuickShopping App](https://appshunter.io/ios/app/quickshopping-app/id1580537260) | — | Free | Shopping | | [ShuleMall](https://appshunter.io/ios/app/shulemall/id1545883968) | — | Free | Shopping | | [Adeeg](https://appshunter.io/ios/app/adeeg/id1537433251) | 4.5 (30) | Free | Shopping | | [Jiji Kenya](https://appshunter.io/ios/app/jiji-kenya/id1037699776) | 4.3 (138) | Free | Shopping | | [Price in Kenya](https://appshunter.io/ios/app/price-in-kenya/id1581082296) | — | Free | Shopping | | [PataDeals](https://appshunter.io/ios/app/patadeals/id1572635656) | 5.0 (1) | Free | Shopping | ## More apps by Virtual Supermarkets Limited - [DailyDrop: We start your day](https://appshunter.io/ios/app/dailydrop-we-start-your-day/id6755383465) All apps by Virtual Supermarkets Limited: https://appshunter.io/developer/1223390240 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*