# GROHE Sense — user reviews

> 206 indexed App Store user reviews of GROHE Sense by Grohe AG, rated 2.46/5 from 13 ratings.

- Source: https://appshunter.io/ios/app/grohe-sense/id1451814256/reviews
- App overview in markdown: https://appshunter.io/ios/app/grohe-sense/id1451814256.md
- Rating breakdown: 5★ 4 · 4★ 0 · 3★ 1 · 2★ 3 · 1★ 5

## What do users think of GROHE Sense?

Overall sentiment: negative

**Pros**

- 👍 Device works well (sometimes)
- 💡 Detects leaks and frozen pipes
- 💡 Warns about minor leaks
- 👍 Grohe support helpful (sometimes)
- 👍 Great improvement over older versions (sometimes)
- 👍 Hardware is solid and well-built

**Cons**

- 🐛 Constantly drops WiFi connection
- 🐛 Resetting connection is hit or miss
- 🐛 App/LED status mismatch
- 🐛 AAA batteries last < 2 weeks
- 🐛 Poor support system
- 🐛 Difficult to connect to home network
- 🐛 Signup/login errors (400)
- 🐛 App not fit for purpose
- 🐛 500 error, no devices on relogin
- 🐛 Poor app state
- 🐛 Doesn't work well with sprinklers
- 🐛 Stuck in loading state
- 🐛 Logout button doesn't work
- 🐛 App no longer works, error messages
- 🐛 Cannot register new system
- 🐛 Nightmare to reconnect
- 🐛 Frustrating, unable to connect
- 🐛 Poorly done new app update
- 🐛 New app upsells aggressively
- 🐛 New app lacks bar graph
- 🐛 Must log in after exiting app
- 🐛 Incompetent software team
- 🐛 App is slow and clunky
- 🐛 Notifications are broken
- 🐛 Made sprinkler issue worse
- 🐛 System turns water off during pause
- 🐛 Unplug to water yard
- 🐛 Error message when max water use hit
- 🐛 Cannot turn back on after max use
- 🐛 Irritating daily water limit
- 🐛 Useless app, can't log in
- 🐛 Never seem to connect
- 🐛 Won't service, won't recommend
- 🐛 Embarrassing error code during setup
- 🐛 No instructions in box
- 🐛 Bad gateway for support
- 🐛 Expensive boat anchor
- 🐛 App crashes, unresponsive
- 🐛 Must delete and reinstall app
- 🐛 Regularly disconnects from devices
- 🐛 Unfriendly app, pain to use
- 🐛 Buggy app, non-functional
- 🐛 Water shuts off unexpectedly
- 🐛 White screen on opening app
- 🐛 Constantly fails, needs reload
- 🐛 Terrible app and support
- 🐛 Valve shuts off during softener regeneration
- 🐛 No self-learning capabilities
- 🐛 Randomly disappears from app
- 🐛 Non-functional app after update
- 🐛 Useless without an app
- 🐛 App won't open
- 🐛 DHCP disabled error
- 🐛 Email support never gets back
- 🐛 Software terrible
- 🐛 Firmware update requires button press
- 🐛 Constantly have to redownload app
- 🐛 Flashes and disappears off screen
- 🐛 Not reliable
- 🐛 Cannot share access with others
- 🐛 Avoid if you need alarm
- 🐛 Resets login details on update
- 🐛 Worked for a year, now won't connect
- 🐛 Pretty piece of plastic
- 🐛 New router connection issues
- 🐛 Loses connection constantly
- 🐛 False alarms at 2 am
- 🐛 Worst support in the world
- 🐛 App locks me out
- 🐛 Shuts off for no reason
- 🐛 Far too complicated integration
- 🐛 Junky app doesn't work
- 🐛 App will not respond
- 🐛 Garden sprinkler mode doesn't work
- 🐛 App doesn't work well
- 🐛 App major fail
- 🐛 Shows devices connected but offline
- 🐛 Cannot delete old device
- 🐛 Terrible app
- 🐛 Product faulty all the time
- 🐛 Laughable instructions
- 🐛 Not able to add new devices
- 🐛 Poor performance from new app
- 🐛 Does not work with iOS 13

**Commonly reported bugs**

- 🐛 Constantly drops WiFi connection
- 🐛 Resetting connection is hit or miss
- 🐛 App/LED status mismatch
- 🐛 Signup/login errors (400)
- 🐛 500 error, no devices on relogin
- 🐛 Stuck in loading state
- 🐛 Logout button doesn't work
- 🐛 App no longer works, error messages
- 🐛 Cannot register new system
- 🐛 Nightmare to reconnect
- 🐛 Frustrating, unable to connect
- 🐛 Poorly done new app update
- 🐛 New app lacks bar graph
- 🐛 Must log in after exiting app
- 🐛 Incompetent software team
- 🐛 App is slow and clunky
- 🐛 Notifications are broken
- 🐛 Made sprinkler issue worse
- 🐛 System turns water off during pause
- 🐛 Error message when max water use hit
- 🐛 Cannot turn back on after max use
- 🐛 Irritating daily water limit
- 🐛 Useless app, can't log in
- 🐛 Never seem to connect
- 🐛 Won't service, won't recommend
- 🐛 Embarrassing error code during setup
- 🐛 Bad gateway for support
- 🐛 Expensive boat anchor
- 🐛 App crashes, unresponsive
- 🐛 Must delete and reinstall app
- 🐛 Regularly disconnects from devices
- 🐛 Unfriendly app, pain to use
- 🐛 Buggy app, non-functional
- 🐛 White screen on opening app
- 🐛 Constantly fails, needs reload
- 🐛 Terrible app and support
- 🐛 Valve shuts off during softener regeneration
- 🐛 Randomly disappears from app
- 🐛 Non-functional app after update
- 🐛 Useless without an app
- 🐛 App won't open
- 🐛 DHCP disabled error
- 🐛 Email support never gets back
- 🐛 Software terrible
- 🐛 Firmware update requires button press
- 🐛 Constantly have to redownload app
- 🐛 Flashes and disappears off screen
- 🐛 Not reliable
- 🐛 Cannot share access to other household members
- 🐛 Avoid if you need alarm
- 🐛 Resets login details on update
- 🐛 Worked for a year, now won't connect
- 🐛 Pretty piece of plastic
- 🐛 New router connection issues
- 🐛 Loses connection constantly
- 🐛 False alarms at 2 am
- 🐛 Worst support in the world
- 🐛 App locks me out
- 🐛 Shuts off for no reason
- 🐛 Far too complicated integration
- 🐛 Junky app doesn't work
- 🐛 App will not respond
- 🐛 Garden sprinkler mode doesn't work
- 🐛 App doesn't work well
- 🐛 App major fail
- 🐛 Shows devices connected but offline
- 🐛 Cannot delete old device
- 🐛 Terrible app
- 🐛 Product faulty all the time
- 🐛 Laughable instructions
- 🐛 Not able to add new devices
- 🐛 Poor performance from new app
- 🐛 Does not work with iOS 13
- 🐛 AAA batteries last < 2 weeks
- 🐛 Poor support system
- 🐛 Difficult to connect to home network
- 🐛 Device shut water off, had to unplug
- 🐛 Poor app state
- 🐛 Doesn't work well with sprinklers
- 🐛 Grohe system turns water off even during pause
- 🐛 Unplug Grohe system to water yard
- 🐛 Error message when max water use hit
- 🐛 App prevents turning water back on
- 🐛 Daily water limit prevents switching off completely
- 🐛 Filling hot tub required switching water back on repeatedly
- 🐛 App shows satellite but not master valve
- 🐛 App keeps saying it can't complete test
- 🐛 Random error codes with no explanation
- 🐛 Devices disappearing
- 🐛 Random water detector nodes dying
- 🐛 Failing to connect to WiFi
- 🐛 Customer support non-existent
- 🐛 App crashes, becomes unresponsive
- 🐛 Must be deleted and reinstalled
- 🐛 Regularly disconnects from devices
- 🐛 Buggy app, non-functional
- 🐛 Water will shut off even at 2/3 daily average usage
- 🐛 Refuses to turn back on
- 🐛 Had to turn off notification to turn water back on
- 🐛 White screen when opening app
- 🐛 Doesn't provide readings
- 🐛 Poor response times from support
- 🐛 No real resolution to issues
- 🐛 Water softener regeneration cycle causes shutoff
- 🐛 Dirty water circulated
- 🐛 No way to tell Sense to ignore large water use
- 🐛 System unprotected for wide window
- 🐛 Sense Guard randomly disappears from app
- 🐛 Requires power cycling
- 🐛 App only functions when it likes
- 🐛 Continuously losing connection
- 🐛 Need to reset devices
- 🐛 Complicated reset process
- 🐛 App saying success, but sense not connected
- 🐛 Sometimes need to delete app due to white screen
- 🐛 Simple WiFi connection not managed by app
- 🐛 App forever crashing, needs reloading
- 🐛 Unreliable app
- 🐛 Reconnection issues fixed with firmware update
- 🐛 Setup cumbersome, poor instructions
- 🐛 Constant errors during setup
- 🐛 Device shut off water, blank screen on app
- 🐛 Disgruntled tenants waiting
- 🐛 Unplug useless device
- 🐛 App crashed on startup
- 🐛 Shows white screen on startup
- 🐛 App worked for a few days, now white screen
- 🐛 No integration APIs
- 🐛 Updates never work, sensors disconnect
- 🐛 App no longer runs on iOS 16
- 🐛 Worst-designed and difficult to use smart home app
- 🐛 Hardware may be good, but interface useless
- 🐛 Delete and redownload virtually every time
- 🐛 Support not helpful
- 🐛 App keeps freezing, not opening
- 🐛 Generally behaving badly
- 🐛 Remove and re-download
- 🐛 Poor software design
- 🐛 Lack of proper testing
- 🐛 Water softener regeneration cycle causes shutoff
- 🐛 Dirty water circulated
- 🐛 No way to tell Sense to ignore large water use
- 🐛 System unprotected for wide window
- 🐛 Sense Guard randomly disappears from app
- 🐛 Requires power cycling
- 🐛 App updated, now cannot control valve
- 🐛 Shows satellite but not master valve
- 🐛 Always been a glitchy app
- 🐛 Totally non-functional
- 🐛 0 ability to contact support
- 🐛 App doesn't open
- 🐛 Spent money for something that doesn't do much good
- 🐛 Have to travel to cabin to turn water back on
- 🐛 Constantly disconnects from device
- 🐛 DHCP disabled error
- 🐛 Email support never gets back
- 🐛 Hardware is solid
- 🐛 Software is terrible
- 🐛 Took many tries to connect guard
- 🐛 Sensor even worse, showing offline
- 🐛 Firmware update requires button press
- 🐛 Constantly have to redownload app
- 🐛 Not my internet connection
- 🐛 Wish I had never purchased
- 🐛 Takes 2 or 3 tries to stop saying problem
- 🐛 Flashes and disappears off screen
- 🐛 Not the first time this has happened
- 🐛 Wanting to turn water back on, but not allowed
- 🐛 No peace of mind
- 🐛 Glitches
- 🐛 App constantly crashes on opening
- 🐛 No progress on app working correctly
- 🐛 Cannot share access to device
- 🐛 Wife has to wake user up
- 🐛 Have to go downstairs to manually turn on
- 🐛 Disappointing and short-sighted
- 🐛 App terrible
- 🐛 Constantly will not open properly or at all
- 🐛 Resets login details when it updates
- 🐛 App updated and no longer logged in
- 🐛 Won't know it's not active
- 🐛 Since last update, won't connect
- 🐛 Reset, changed batteries, removed device, removed location, added new
- 🐛 Smartphone connects, but app says not connected
- 🐛 New router connection issues
- 🐛 Can't get things to connect
- 🐛 Netgear won't connect to GROHE
- 🐛 Reconnect to old router all fine again
- 🐛 Loses connection constantly
- 🐛 Have to delete and reinstall
- 🐛 Numerous error messages
- 🐛 False alarms
- 🐛 Alarm wakes user up
- 🐛 Holding email received
- 🐛 Woken by alarm with no valid reason
- 🐛 Cannot trust equipment when it fails
- 🐛 App does not connect
- 🐛 Useless system
- 🐛 Randomly turns off water without explanation
- 🐛 No idea if it would work for a leak
- 🐛 Warranty visit not organized
- 🐛 No one responds
- 🐛 Need phone call from someone who understands app
- 🐛 Integration process failed multiple times
- 🐛 Overly complex connectivity
- 🐛 App can't find GROHE blue
- 🐛 App will not respond at all
- 🐛 'Thinks' for an infinite amount of time
- 🐛 Hard to rely on product
- 🐛 App non-functional
- 🐛 Garden sprinkler mode functionality does not work
- 🐛 System still shuts off water while sprinklers are running
- 🐛 App doesn't work well at all
- 🐛 'Check now' just spins and spins
- 🐛 Never worked once
- 🐛 App shows devices connected but were actually off line
- 🐛 Not good if depending on device shutting off water
- 🐛 App will not let me delete the old device
- 🐛 Company should put out a much better app
- 🐛 Very poor
- 🐛 Terrible app
- 🐛 Product faulty all the time
- 🐛 No ability to remove and reinstall sensors
- 🐛 Most laughable instructions
- 🐛 Failed to add devices to WiFi network
- 🐛 Error code -1
- 🐛 Cannot add new device in former app
- 🐛 Force you to install this one
- 🐛 Wasted 1 hour to add 2 sensors
- 🐛 Had to install from Android device
- 🐛 Keeps defaulting sensor name
- 🐛 Error that two devices cannot have same name
- 🐛 Does not work with iOS 13
- 🐛 Impossible to operate devices
- 🐛 No real-time support
- 🐛 Poor remedial instructions

**Most requested features**

- 💡 Bring back old home screen
- 💡 Bring back bar graph
- 💡 More innovative firmware updates
- 💡 More value from firmware updates
- 💡 Add option to ignore large water use
- 💡 System should have self-learning capabilities
- 💡 Allow manual pause for water softener regeneration
- 💡 Improve app UI for clarity
- 💡 Simplify data model navigation
- 💡 Dark mode option
- 💡 Advanced analytics dashboard
- 💡 Fix sprinkler mode functionality
- 💡 Allow sharing access to other household members
- 💡 Real-time support
- 💡 Better remedial instructions
- 💡 Integrate with Smartlife app
- 💡 Improve app stability and performance
- 💡 Fix iOS 13 compatibility
- 💡 Allow deletion of old devices
- 💡 Improve app for second home users
- 💡 Allow easier device addition
- 💡 Improve app for users with many devices
- 💡 Make firmware updates easier

## Newest reviews (18 of 206)

### 2/5 — Sporadisch nicht verfügbar

*2026-02-28, version 2.4.9*

Lief jetzt eine ganze Zeit ohne Fehler , seit ca. 3 Wochen sporadisch keine Geräte mehr in der Übersicht . Wenn man oben rechts auf Home wechseln geht, sind die Geräte noch in der Liste und liefern auch Daten …. Wenn man Glück hat, ist die Übersicht nach 2 Tagen wieder da … Support konnte nicht wirklich helfen , muss da noch einmal ein Ticket auf machen , sonst muss ich zum anderen Hersteller wechseln. Bei dem Preis nicht akzeptabel

### 2/5 — Technisch Top, Software Flop

*2026-02-24, version 2.4.9*

Die Geräte sind zwar alle im WLAN angebunden, aber nicht lokal zb über ein Webinterface steuerbar. Das macht das in Verbindung mit HomeAssistant sehr träge und auch die Gefahr, falls Internet ausfällt oder die Grohe Cloud, dass die Funktion nicht gegeben ist. Schön wär auch eine interne Steuerungsmöglichkeit lokal im LAN, auch wegen der Sicherheit.

### 1/5 — Service Katastrophe

*2025-09-10, version 2.4.9*

Die Geräte selber funktionieren gut. Aber wenn die Zentrale offline geht (alle Geräte gehen dann mehrmals im Jahr an allen Standorten offline) gibt es keinen Status Report in der App. Der Cloud-Login zum Customer Support ist defekt. Eine Statusseite im Netz ist nicht zu finden

### 3/5 — Poor support

*2025-08-13*

This company has a very poor support system. They’re very difficult to get in front of when you have a problem.

**Developer response:** Thank you for your review. We are sorry to hear about your experience. Please don't hesitate to contact our customer service team at helpdesk.senseguard.com. We're here to assist you with any issues you may be facing. Best regards, SenseGuard Team

### 1/5 — Sehr unzuverlässig

*2025-08-12, version 2.4.8*

Ständige Verbindungsabbrüche, eine App die mir rät die Geräte neu zu koppeln, ein Kundendienst der mir nach zwei Stunden antwortet dass die App ein Problem hat und sowohl das koppeln nicht funktioniert als auch der Schutz des Heims nicht vorhanden ist. Bisher hat mich diese Technik nicht geschützt sondern nur geärgert. Ein kurzer Hinweis in der App dass externe Probleme vorliegen wäre nicht nur eine Entlastung für den Kundenservice sondern auch für den Kunden. Seit nun 24 Stunden funktioniert die App mal wieder nicht und damit eben auch das gesamte System. Wirklich schlecht gelöst.
Nachdem das Problem mit. Dem Server nun gelöst wurde, melden die Senses nicht mehr im Fall einer Störung. Ich verstehe auch nicht warum diese Dienste über einen externen Server laufen müssen, das ganze wäre viel zuverlässiger, wenn die Meldungen und Abschaltungen auch lokal funktionieren würden… Es ist so langsam wirklich zum verzweifeln, wie soll man so einem System vertrauen?

### 4/5 — Probleme mit dem Badge Icon

*2025-08-07, version 2.4.8*

Eigentlich eine schöne App, die brav ihren Dienst erfüllt. Lästig allerdings, dass das Badge Icon auch nach dem Bestätigen einer Warnung nicht automatisch zurückgesetzt wird. Nur das Killen und Neustarten der App hilft - bis zum nächsten Mal. Bitte fixt das endlich!

### 1/5 — 😭

*2025-07-30, version 2.4.8*

A very week application with many problems. Today it stopped recognizing certain sensors and when i reloaded to write to it it gave me “504 Gateway”

### 1/5 — Innervosito

*2025-07-25, version 2.4.8*

Non si riesce più a connettere… alla quarta operazione da errore.

### 1/5 — Bug

*2025-07-18, version 2.4.8*

Depuis la dernière mise à jour il est indiqué que la vanne est fermée alors qu’elle est ouverte et quand on veut modifier aucune réaction sur le Guard.

### 1/5 — Keine Funktion

*2025-07-02, version 2.4.7*

Leider lassen sich die Sensoren nicht mehr anlernen. Was früher funktionierte ist jetzt nicht mehr nutzbar. Trotz löschen der App und erneuten Laden der App keine Geräteintegration möglich.
Leider eine Menge Geld für die Katz.

### 1/5 — Pietro

*2025-05-13, version 2.4.4*

13.05.2025(večer) Stalo sa presne to, čoho som sa obával. Spustil som aktualizáciu firmvéru a tá nie a nie skončiť, už beží viac ako 6 hodín, stroj bliká na zeleno, ventil sa cez apku nedá obládať, ani vypnúť ani zapnúť … ja blbec , že som sa nechal nahovoriť a pustil sa do aktualizácie !!!!

13.05.2025 Ešteže títo “softwéristi” nerobia SW pre atómky, “lebo by sme boli všetci, na celej zemeguli, v rici !!!!”. Niekoľkokrát som sa snažil zaktualizovať tento “atómový sofistkovaný stroj”, ani raz sa to nepodarilo. Na zeleno blikal možno polhodiny, a aj tak sa to nakoniec zosypalo. Bože, kde som mal hlavu, keď som toto kupoval …

10.10.2024 Panebože prestaňte s tými Vašimi aktualizáciami, alebo to už konečne zverte IT profesionálom, lebo si len robíte hanbu. Včera som popísal problém, dnes sa objavil ďalší problém-jednu vec opravíte, dve pokazíte !!! HANBA !!!!! A o čo ide ? 
V záložke “UDALOSTI” bol súhrn RÔZNYCH prípadov udalostí týkajúcich sa všetkých senzorov (namerané teploty a vlhkosti mimo zadefinovaných pásiem, resp. úniku vody v mieste senzorov) a centrálnej jednotky, ktorá vyhodnotila tzv. krízové stavy, ako sú mikroúniky vody, neobvyklé prietoky, tlakové skúšky celého vodovodného rozvodu (napr. aj so zisteným únikom vody), rozhodovala či uzavrieť prívod vody do systému. A čo sa stalo ? VŠETKY TIETO DESIATKY UŽITOČNÝCH HLÁSENÍ SA PREMENOVALI NA ABSOLUTNE NELOGICKÝ A NIČ NEHOVORIACI NÁZOV “NEDEFINOVANÉ HLÁSENIE”. TOTO ČO JE ZA HLÁSENIE ? Načo mi je takáto informácia ? Ako užívateľ,  ako mám s takýmto oznámením naložiť, čo urobiť ? ZLE, ZLE, ZLE !!!!!
09.10.2024 No, a zase problém !!!! Dlho to poriadne nefungovalo, robila sa nová aktualizácia a zase nový PROBLÉM !!! Grohe Sense začal pískať a blikať, na mobile hlásenie “NEDEFINOVANÉ HLÁSENIE”. Na GROHE SENSE bliká na oranžovo signálka CONNECTION a ventil bol zavretý. Myslel som si, že sa “stratilo” spojenie, že vypadol internet, ale TV bol v tom čase zapnutý na NETFLIX, ktorý išiel bez prerušenia. Mám doma aj tracker domáceho internetu, ale ani tam žiadny záznam. Skúsil som sa mobilom pripojiť na GROHE SENSE, pripojil som sa bez problémov, štatistiky sa stiahli v poriadku, skúsil som ventil otvoriť, otvoril som ho, GROHE SENSE prestal pípať, ale signálka bliká stále na oranžovo. Niekoľkokrát som ventil zavrel a otvoril cez mobil, ventil bol funkčný, ale signálka CONNECTION bliká stále na oranžovo!!! ČO S TÝM ??? Mimochodom hláška “NEDEFINOVANÉ HLÁSENIE” mi chodí v poslednej dobe dosť často, prišlo aj 2x za jeden deň. AKO MÁM DÔVEROVAŤ TOMUTO ZARIADENIU ? AKO SA DÁ SPOĽAHNÚŤ, ŽE DOMA JE VŠETKO OK, keď som náhodou v tom čase mimo domu ???!!!! Kúpou tohto zariadenia som sa ja (za moje peniaze) stal otrokom GROHE SENSE, namiesto toho, aby GROHE SENSE bol za moje, nie malé peniaze, mojim “otrokom, sluhom, strážcom, pomocníkom” GROHE SENSE - “ďakujem” !!! 14.09.2024 No konečne sa to začína podobať apke, ktorá dáva prehľadnosť a zmysel … CHVÁLIM a verím, že apka bude aj stabilná … EŠTE JEDNA VEC PÝTA ÚPRAVU Vždy po otvorení apky sa zobrazí požiadavka na potvrdenie-nastavenie automatickej aktualizácie. V prípade, že aktualizáciu si chcem robiť na základe vlastného rozhodnutia tak si myslím, že tento krok a nastavenie automatických aktualizácií patrí do záložky NASTAVENIA, a nie hneď na úvodnú stránku po každom novom otvorení aplikácie. Myslím si, že apka má v prvom momente po otvorení ponúknuť okamžitý prehľad o situácií a samozrejme možnosť odstaviť doma vodu a zabrániť tak škodám doma (čo po navrhovanej úprave bude ok) 05.08.2024 Môže mi niekto konečne vysvetliť - odpovedať, PREČO apka zobrazuje tak veľké rozdiely spotreby vody v jednom dni v jednom konkrétnom čase ???!!! Na titulnej stránke sa zobrazuje “DNEŠNÁ SPOTREBA 109 L” , a v časti grafov je “SPOTREBA VODY CELKOM 67,9 L” Ktorý údaj je správny !!!!!! Toto nie je rozdiel 5-10 %, toto je rozdiel takmer 100 % !!! 09.07.2024 Ako som nižšie popísal o nedostatkoch tejto apky - ešte doplním ďalší poznatok z aktuálnej verzie … Do správ o kontrole systému mi chodí v posledných dňoch, citujem : “NEDEFINOVANÉ OZNÁMENIE !” A takéto oznámenie mi je načo dobré ? Aby som skolaboval, čo sa dome deje ??!!! To akože “pre istotu” mám odstaviť v celom objekte vodu ???!!! Panebože, toto je už naozaj na kritiku amatérskych softvéristov tejto firmy. Firma GRÖHE, vám vôbec nezáleží na tom ???!!! Môže mi niekto vysvetliť zámer informácie “PRIETOK” ? Je tam nejaké číslo + akože “POSLEDNÁ HODNOTA” , k tomu číslo akože “PRIEMER”, a pokus o nejaký graf, ktorý má len os X a os Y, a inak už v grafe NIČ … Ešte poznámka ku grafu “SPOTREBA VODY” v priebehu dňa, 24 hodín. Bola by to celkom dobrá a zaujímavá informácia, len absolutne zle zvolený typ grafu-spojnicový. V priebehu dňa a noci sú obdobia (celé hodiny), keď nie je žiadna spotreba vody, preto oveľa vhodnejší by bol graf stĺpcový. Ak ste už zvolili spojnicový graf, tak nemôžete spájať čiarou poslednú a ďalšiu hodinu spotreby vody. Tak ako to máte teraz, tak to vyzerá, ako keby bola spotreba vody nepretržitá, celých 24 hodín kontinuálne (a ešte je tam aj plocha pod spojnicami grafu podfarbená!! … čo je dosť mätúce) potom, samozrejme, hodinový priemer spotreby vychádza nelogicky výpočítaný … ak, tak to urobte tak, ako je to napr. na začiatku dňa-ak sa voda začne míňať napr. o 03,00 hodine, tak nad časom 00,00 - 03,00 nie je žiadna čiara grafu, podobne ak nebola spotreba vody po 22,00 nebude žiadna čiara nad časom 22,00 - 24,00 … ale najprehľadnajší graf na takúto funkcionalitu bude graf stĺpcový … Staršia info na nedostatky novej verzie : CELÉ ZLE !!! Vaše aktualizácie sú ÚPLNE NA NIČ a VIAC POKAZIA ako sa niečo zlepší.

### 1/5 — App is a piece of junk

*2025-05-08, version 2.4.4*

So many (water?) bugs! App freezes regularly, does not display pages completely, sometimes erases your dat. But foremost, it is so painfully difficult to register and link a product! In the end, I discarded the Grohe system and went with another, more internet capable product.

### 4/5 — Instabile WLAN-Verbindung

*2025-04-06, version 2.4.3*

Seit dem letzten Update vor ein paar Wochen verliert der Sense Guard alle paar Tage die WLAN Verbindung und muss über Stecker-raus-Stecker-rein neu verbunden werden. Vorher hatte ich das Problem nie. Es wurde auch sonst nichts verändert (Router, Standort, etc). Ist suboptimal, wenn man einige Tage nicht zuhause ist. Liebe Entwickler, schaut bitte mal drauf und macht die Verbindung wieder stabil. Ansonsten ist das System echt supergut.

### 1/5 — Can’t even connect my sense guard

*2025-02-20, version 2.4.0*

Can’t connect as the app doesn’t allow me to select my home network

### 1/5 — Doesn’t even let me signup or login

*2025-02-12, version 2.4.0*

Every time I try to sign in I get “something went wrong (400)” have rebooted my phone, reinstalled the app. This app is not fit for purpose and I can’t use it with my product, so might as well just have installed a valve!

### 4/5 — Die App wird tatsächlich besser

*2025-02-05, version 2.4.0*

Endlich kommt mit der neuen Version die Möglichkeit, mehrere Nachrichten zu bearbeiten oder zu löschen. Sehr gut, weiter so.

### 1/5 — Doesn’t work

*2025-01-28, version 2.3.0*

500 error. Re-login not working, no devices on relogin. Poor app state. Device shut water off - had to unplug to enable flow.

### 3/5 — Gute App mit Schwächen

*2025-01-28, version 2.3.0*

Die App funktioniert gut und ist übersichtlich. Teilweise habe ich aber das Problem, dass meine Geräte aus der Übersicht verschwinden und nach einer Zeit wieder erscheinen.

## Most critical reviews (10 lowest-rated)

### 1/5 — Waste of a time

*2026-07-16, version 2.4.10*

When connected to the device its ok, but connecting it to wifi is a total nightmare. Do not waste your time with this rubbish…

### 1/5 — Katastrophe!!!

*2026-07-16, version 2.4.10*

Die Installation ist mit der App einfach unmöglich! Absoluter Schrott, bloß Hände weg!!!

### 1/5 — Kein Datenexport, kein Home Assistant!

*2026-04-22, version 2.4.10*

Ich würde das Gerät nicht noch einmal kaufen und bin nicht sonderlich zufrieden. Mittelmäßige App ist nicht alles. Es muss endlich eine Schnittstelle für den Datenexport geschaffen werden! Bitte endlich mal was machen, dass die Daten in Home Assistant automatisch übertragen werden können. Danke!

### 1/5 — Внутрішня помилка серверу

*2026-02-12, version 2.4.9*

Зайти в додаток, або відновити пароль, - нереально

### 1/5 — Device connected but not visible in the app

*2026-02-01, version 2.4.9*

Device is connected to WiFi but app doesn’t list it

### 1/5 — Guard und Sense verlieren die WLAN Verbindung

*2026-01-12, version 2.4.9*

Leider verliert beides die WLAN Verbindung. Lässt sich wieder einrichten verliert die Verbindung wieder nach kurzer Zeit.
Die Hilfe in der App leitet mich auf Indeed.

### 1/5 — Constantly drops connection

*2025-11-12, version 2.4.9*

I had to install a Sense Guard after a water leak on the insistence of our insurers. The issue is that it constantly drops its WiFi connection & there's no pattern to it. I've not had a month when the connection has remained stable, & so far it's dropped twice this month. 

Resetting the connection is also a hit & miss affair - sometimes it works 1st go, sometimes it takes 2 or 3 attempts to succeed. 

Sometimes the app says it's been reconnected, but the yellow LED is flashing on the Guard. And sometimes the LED is blue but the app says the connection has been lost! 

And note this Sense Guard is less than 2 metres from a hardwired access point which is connected directly to our router by Ethernet cable. 

And I've also thrown out 4 water Sense units - useless as their AAA batteries lasted less than 2 weeks. To me this has all the hallmarks of a yet another hardware company failing to understand software!

### 1/5 — Service ist regelmäßig down

*2025-11-08, version 2.4.9*

Der Service ist mehrfach die Woche über einen längeren Zeitraum down, weswegen die App mich Funktionen. Ich werde nun unseren Grohe sense Guard auf Kosten von Grohe wieder ausbauen lassen, da der Mangel seit Wochen besteht und die Funktion nicht gegeben ist. Meist wird auf die Support Website von Grohe Sense verwiesen, die aber auch down ist.

### 1/5 — DISASTRO

*2025-10-20, version 2.4.9*

Ho questo dispositivo da 2 anni e ancora non sono riuscita a connettere questa maledetta app. Speso soldi e tantissimo tempo inutilmente con tecnici per capire che problemi avesse con wifi e non siamo riusciti a connetterla. Il dispositivo risulta quindi inutilizzabile. È una follia che un dispositivo cosi caro e importante dipenda da un’ app COSI MALFATTA!!!!!! Dopo aver aperto diversi ticket con l’assistenza clienti mi è stato semplicemente detto di aggiornare l’app (grazie tante). Tante illusioni e promesse e spreco di soldi e di tempo.

### 1/5 — It don’t work

*2025-10-05, version 2.4.9*

No longer connecting with Wi-Fi.

## Most praised reviews (10 highest-rated)

### 5/5 — Macht was es soll

*2026-04-21, version 2.4.10*

Einwandfrei. Hat uns mehr als einmal vor unnötigen kosten und einer Überschwemmung gerettet. Eine super sinnvolle Investitionen. Danke Grohe

### 5/5 — Gute Hilfe bei App Problem

*2025-05-20, version 2.4.5*

Nachdem ich mit dem update meiner App ein Problem mit dem Hauswechsel hatte wurde das Problem sofort gesucht. Dabei hielt der Service immer Kontakt zu mir um mich auf dem Laufenden zu halten. Fühlte mich nie allein gelassen. Und mir sofort mitgeteilt als das neue update fertig war. Bin sehr mit dem Grohe Team zufrieden.

### 5/5 — App-Update

*2025-01-08, version 2.3.0*

An Anfang gab es einige Probleme, aber inzwischen funktioniert die neue App Version sehr gut. Bin zufrieden 👍🏻

### 5/5 — Es wird und Danke

*2024-11-05, version 2.2.0*

Es hat lange gedauert aber nun scheint GROHE die App im Griff zu haben. Log Outs sind gelöst, Benachrichtigungen immer verfügbar und das neue Layout war von Anfang sehr gefällig. Daher 5 Sterne fürs dran bleiben und nächste mal bitte direkt so von Anfang an.

### 5/5 — Getting better each update

*2024-09-04, version 2.0.4*

This system is vital for remote locations and highly recommended. My initial install and updates were tricky and required dedicated time and support. This may have been due to my device being unboxed for 2 years and on an old firmware. Support are helpful to get you going. And now it all works I love it!

### 5/5 — Top Gerät

*2024-08-22, version 2.0.3*

App, ja hat noch Potenzial aber das Gerät ist gut und auch der Support hilft

### 5/5 — Greatly improved

*2024-08-03, version 2.0.2*

The new version of the app is a huge improvement over the older version. Thanks for your hard work.

### 5/5 — Grohe is a 5-Star Company

*2024-07-22, version 2.0.2*

I have two sense guards and various other sense hockey pucks.  I had some serious issues with them when I first purchased them. I worked closely with customer service in Germany and all of them were resolved. Grohe listened to my concerns and fixed everything to my satisfaction.

### 5/5 — Merci pour cette mise à jour importante

*2024-07-12, version 2.0.1*

Édit 12/07 : la quantité maximale d’eau pouvant être prélevée en une seule fois ne se sauvegarde par toujours lorsque l’on veut la changer.  Beaucoup de traductions en français sont approximatives. L’explication du graphique débit (i) pas là : « to do ». 

Premier retour positif sur la nouvelle ergonomie. On retrouve les fonctions habituelles plus un suivi quart d’heure par quart d’heure de la consommation, ce qui est une évolution très utile. Si les problèmes stabilité ou d’indications d’état erronées ne réapparaissent pas lors de l’utilisation dans les prochains jours/semaines, ce sera alors une application au top.

### 5/5 — Update auf Version 2.0

*2024-07-11, version 2.0.1*

Gratulation zum App-Update auf 2.0.0! Die Oberfläche wirkt jetzt viel „frischer“ und die Visualisierung der Daten ist viel besser. Insgesamt mehr Info und dabei auch noch besser erfassbar. Schon auf der Startseite sieht man schön lesbar Temperatur und Luftfeuchte jedes Geräts. Im Detail dann WLAN-Stärke und Batteriestand. Viele Verbesserungen. Für mich wäre es noch hilfreich den Batteriezustand schon auf der Startseite zu sehen, Platz dafür gibt es ja. Kommt eigentlich eine Warnmeldung in der App wenn man die Batterien wechseln muss?

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-19.*