# Groomit On-Demand Grooming — Pet Grooming On Demand

> On-demand pet grooming services brought to your home or via mobile van. (iPhone/iPad app by GroomIt, LLC.)

- Source: https://appshunter.io/ios/app/groomit-on-demand-grooming/id1240314505 (this page in markdown: same URL + `.md`)
- Developer: [GroomIt, LLC](https://appshunter.io/developer/1240314504)
- Category: Lifestyle, Shopping
- Price: Free
- Rating: 4.50/5 from 1,318 App Store ratings · 119 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.6 · 97 MB
- Languages: American English
- Released: 2017-06-23
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/groomit-on-demand-grooming/id1240314505/reviews.md

## What is Groomit On?

Groomit is the #1 pet grooming app offering both in-home and mobile grooming—bringing expert care directly to your door.

Whether you want a groomer to pamper your pet inside your home or prefer the convenience of a grooming van outside, Groomit gives you the freedom to choose. No stress. No hassle. Just clean, happy pets.

Why Groomit is Better:

Book Instantly:
No forms, no callbacks. Just real-time availability and direct booking.

Choose Mobile or In-Home Grooming:
Flexible options based on your lifestyle and your pet’s comfort.

Pick Your Groomer:
Browse certified professionals, read reviews, and select your favorite.

Transparent Pricing:
Know what you’ll pay before you book. No hidden fees—ever.

Same-Day & Recurring Appointments:
Book last-minute or set up a routine. It’s grooming that fits your schedule.

Nationwide Trust:
Available in 50+ U.S. cities with over 35,000 5-star reviews and a 4.8-star average rating.


Whether it’s a bath, haircut, or full grooming session, Groomit helps your pet look and feel their best—without the stress of traveling to a salon.

Your pet’s spa day is just a tap away.

## Key features

- In-home and mobile grooming options
- Instant real-time booking
- Select your preferred groomer
- Transparent pricing with no hidden fees
- Same-day and recurring appointments
- Nationwide availability in 50+ cities

## What do users think of Groomit On?

Overall sentiment: negative

**Pros**

- 🚀 Convenient in-home service
- 👍 Friendly and professional groomers
- 💡 Variety of packages to choose from
- 🚀 Quick and easy booking process
- 👍 Excellent service for pets with anxiety

**Cons**

- 🐛 Inconsistent scheduling and cancellations
- 💰 Expensive pricing
- 🔍 Lack of transparency on groomer qualifications
- 🔍 Poor communication from the company
- 🐛 Issues with the app's functionality

**Commonly reported bugs**

- Booking issues and appointment cancellations
- Unreliable app performance and glitches
- Incorrect charges and billing problems

**Most requested features**

- Ability to select and review specific groomers
- Improved communication and customer support
- More transparent pricing and fee structure

## Recent user reviews (10 of 119)

All indexed reviews: https://appshunter.io/ios/app/groomit-on-demand-grooming/id1240314505/reviews.md

### 5/5 — Owner of Funny Farm Rescue

*2026-07-31, version 4.0.25*

Mandy is amazing with all of my dogs! She is so caring and has a great personality to deal with all of their personalities!  Love her

### 1/5 — First time disaster

*2026-06-29, version 4.0.25*

Had scheduled four dogs.  They came about 3-4 hours late.  Took the first dog, and then brought the second after I was told first was done. My dogs but is now bleeding. If I had uploaded ability to show pics I would.  Cancelled the other 3. You make the call.

### 1/5 — Terrible grooming experience

*2026-06-27, version 4.0.25*

I booked my first service using Groomit this week. My dog was only partially trimmed and returned wet. The groomer refused to finish grooming him and Groomit would not offer me any type of refund for the incomplete service. My dog has been groomed many times with many other groomers and has never had any issues.

### 5/5 — Alberto is the best

*2026-06-26, version 4.0.25*

Kind, patient and competent

### 1/5 — Paid Upfront Just to Get Rejected

*2026-05-14*

Paying hundreds of dollars before an appointment is even truly confirmed is ridiculous. I was quoted around $360, rejected by multiple groomers, then pushed back to one who had already declined earlier. The biggest issue was the lack of respect for customers’ time and money. Their solution to all of this was offering a $20 credit. If appointments aren’t actually secured, companies shouldn’t charge premium prices upfront and market the service like it’s guaranteed.

**Developer response:** Dear valued customer, we appreciate you taking the time to provide your feedback and apologize for the inconvenience you experienced with our booking process. We understand your frustration and are reviewing our procedures to enhance the client experience and ensure clear communication regarding pricing and confirmation. Our goal is to offer a seamless service, and your feedback is vital in helping us improve. We hope you will give us another chance to demonstrate our dedication to customer satisfaction. Please feel free to reach out to our support team for any further assistance.

### 5/5 — Beyond Simple

*2026-04-04, version 4.0.21*

This Groomit app was so simple to use & book a groomer!  Thank you!

### 1/5 — Terrible customer service

*2026-03-31*

Customer service is terrible, they will text you at 10:30 at night. They will also text you at 7:30 in the morning. I have 2 large dogs and they matched me with someone who clearly does not want to groom them. She has canceled both appointments. For something that’s so expensive to use, you would think the entire experience would be much better. I’ll take my $414 that it was going to cost me to groom my two dogs (before tip) somewhere else.

**Developer response:** Thank you for your feedback, and we’re truly sorry to hear about your experience.

We understand how frustrating this must have been, especially with repeated cancellations, timing of communication, and the overall experience not matching the price you were expecting to pay. This is not the standard we aim to provide.

While Groomit operates as a marketplace connecting clients with independent grooming professionals who manage their own schedules, we still expect reliability, professionalism, and respectful communication.

We truly appreciate you bringing this to our attention and regret that this experience led you to feel this way.

### 3/5 — Good idea, bad execution

*2026-02-17*

Fair warning! I really wanted this to work for me. I unexpectedly had to adopt a family dog due to an emergency. I found this through a Google search and saw that they could do same-day service, if you pay for one of the upper tier packages—upwards to $200. 

I selected the available slotted time, HAD TO PRE-PAY, but it was never accepted. The person it was assigned to didn’t respond until after the time I picked. Mind you, I booked it 3 hours prior. 

The app then had me reschedule, so I saw that I could make my work schedule free two days after if I got up early enough for the appointment at 8am. 

*Mind you, I also work in a similar industry of service and have my own practice.* 

My scheduled appointment was at 8am and the person cancelled 10min before the time scheduled—due to van issues. So, if she was planning on leaving at 7:50am, she would have been very late, otherwise, she should have messaged me earlier for either 1. She was having issues and may run late or 2. Told me whenever she discovered the issue that It would have to be canceled. 

I rearranged my calendar for this and it wasted my time. Maybe it will work for you, but it didn’t for me.

**Developer response:** Thank you for taking the time to share your experience. We’re truly sorry this situation caused so much frustration, especially given the circumstances around unexpectedly taking in a family dog and trying to arrange care quickly.

We understand how disappointing it must have been to book a same-day request, rearrange your schedule, and then have the appointment remain unconfirmed and later canceled shortly before the scheduled time. While our groomers operate as independent contractors and occasional mechanical or van issues can arise, communication should always be timely and respectful of your schedule.

Your feedback about the confirmation process and last-minute cancellation is important, and we will make sure it is shared with our team so situations like this can be handled better moving forward.

If you haven’t already, please raise a ticket through the app so our support team can review the details of both booking attempts and ensure everything related to your appointment and payment was handled properly. We appreciate you giving the service a try and regret that your experience started this way.

### 2/5 — Inconsistent and poor customer service

*2026-02-09*

I booked one appointment quite successfully through the app and was very happy to try to book again. When I selected the appointment time offered, I never heard back from the groomer or the app saying whether the appointment was confirmed, though my card was charged for the full fee. I even wrote to the live chat to ask and they told me to wait and I would hear from them. I waited 5 days and never heard … so decided to go on faith assuming that they would follow through with the atonement time THEY offered. Instead, I waited for no one and had to reach out to the live chat in order to get them to cancel the PREPAID APPOINTMENT. It was an awful experience, wasting my time and taking work from another groomer that could have booked my appointment. Horribly unprofessional and will not be using again.

### 2/5 — Inflexible

*2026-02-08, version 4.0.19*

The Groomit site is annoyingly inflexible.  The chat representatives are great in solving my issues.  The prices have increased a lot over the past 2 years.

## Frequently asked questions about Groomit On

### What is Groomit?

Groomit is a mobile application that provides on-demand pet grooming services. It connects pet owners with professional groomers who offer both in-home and mobile van grooming options, bringing expert care directly to the user's location.

### How does booking work on Groomit?

Booking is designed to be instant and hassle-free. Users can view real-time availability and directly book appointments with groomers without the need for forms or callbacks. You can also pick your preferred groomer based on their profile and reviews.

### What types of grooming services are available?

The app facilitates a range of grooming services, including baths, haircuts, and full grooming sessions. You can choose between having a groomer come to your home or using a mobile grooming van for added convenience.

### Is Groomit available in my area?

Groomit is available nationwide in over 50 U.S. cities. The app boasts a high rating with over 35,000 5-star reviews, indicating widespread user satisfaction and service availability across many locations.

### How is the pricing structured?

Groomit offers transparent pricing, meaning you will know the cost of the grooming service before you book. There are no hidden fees, ensuring a clear understanding of the charges for the chosen service.

## Version history (last 5 releases)

### 4.0.28 — 2026-08-24

We’ve improved the booking experience! This update includes new pet health condition details for safer, more personalized grooming, a smoother booking flow, and live map tracking so you can follow your groomer once they’re on the way to your appointment.

### 4.0.27 — 2026-08-07

- Choose multiple arrival windows when booking, giving groomers more flexibility to confirm the option that works best.
- Faster confirmations with an improved scheduling experience.
- Flow improvements and bug fixes to make booking smoother and more reliable.

### 4.0.25 — 2026-06-08

Improved Calendar Experience
We've made updates to the calendar to make scheduling and managing appointments easier and more intuitive.

New Salon Service Available
You can now book appointments at participating salons directly through Groomit, giving you even more options for your pet's grooming needs.

### 4.0.24 — 2026-05-05

We are constantly working on improving the experience in the app. 
This version includes bug fixes and performance enhancements for increased reliability and stability.

### 4.0.23 — 2026-04-17

New package added, plus bug fixes and performance improvements.

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## More apps by GroomIt, LLC

- [Groomit Biz (Only Groomers)](https://appshunter.io/ios/app/groomit-biz-only-groomers/id1402820970)

All apps by GroomIt, LLC: https://appshunter.io/developer/1240314504

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*