# GroupCare Lite

> Mobile healthcare management for members to access services and track claims. (iPhone/iPad app by Adept Health Pte Ltd.)

- Source: https://appshunter.io/ios/app/groupcare-lite/id1542161238 (this page in markdown: same URL + `.md`)
- Developer: [Adept Health Pte Ltd](https://appshunter.io/developer/1020051995)
- Category: Medical
- Price: Free
- Age rating: 4+
- Requires: iOS 15.0 · 81 MB
- Languages: American English
- Released: 2020-12-15
- Data updated: 2026-09-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/groupcare-lite/id1542161238/reviews.md

## What is GroupCare Lite?

GroupCare Lite offers 10 features on its mobile apps that enhanced members’ overall experience.  Members can Locate Clinic, uses e-Card, Request for Letter of Guarantee, Submit Claim, Check Claim Status, View Benefits, Notifications, Video Consultation, Profile, Settings.

## Key features

- Locate Clinic
- e-Card Access
- Request Letter of Guarantee
- Submit Claim
- Check Claim Status
- View Benefits
- Video Consultation

## Recent user reviews (9 of 9)

All indexed reviews: https://appshunter.io/ios/app/groupcare-lite/id1542161238/reviews.md

### 1/5 — No policy when you have policy

*2025-11-06, version 4.2.0*

When you really need to use it .you can’t log in due to no policy

### 1/5 — Unable to login after update and poor customers service

*2025-04-01, version 4.2.0*

After recent update, unable to login. Dental claim took almost 3 weeks to approve and claim still not received.

### 1/5 — Can’t even use the apps

*2023-03-06, version 2.6*

I can’t even use the apps and always getting kicked dur to session timeout

### 1/5 — Can i give zero stars?

*2022-10-28, version 2.3*

Horrible experience. As there is no physical card, we have to rely on this unreliable app to see a doctor. App crashes, otp doesn’t work sometimes, can’t even log in sometimes. Plus if you key in wrong credentials 3 times you are locked out and need to wait says for an account unlock. Best part is customer support is close to non-existent. The hotline goes on a automated message loop and support takes 3 working days to get back. Absolutely no support on weekends and public holidays. Best to avoid ntuc income insurance altogether.

### 1/5 — Poor app and poor customer support

*2022-10-12, version 2.2*

Your app is supposed to work when customers have to go see doctor. When they are not working properly you do not give the exact error and then after 3 tries locks customers out. How can I bring my son to go see doctor when your app is not working. And to unlock such as simple procedure you can’t do it right away? 3 business days to process corporate customers’ request is too poor. If I would give it zero stars I would.

### 1/5 — Lousy system & lousy app

*2022-10-04, version 2.1*

The app was down,can’t even log in. How to provide e-card @ clinic.this group care lite insurance,nobody should ever buy. Even they told us that it is cashless @ panel clinic. Since their app was down,have to pay cash . & they will not reimbursed full amount . They will give excuse this & that . Very unreliable

### 1/5 — Wrong email address= can’t sign in as username

*2022-01-15, version 1.15*

Hi how can I reset my username? Coz I type error , can’t receive any email to get my password. Pls advise

### 1/5 — If I could give it zero stars, I would

*2022-01-08, version 1.15*

Endless issues: OTP doesn’t work, screen gets stuck after OTP page, unable to read images uploaded even though they have allowed a camera function.

How in the world are we suppose to rely on this for emergencies and crucial moments?

### 2/5 — Much room for improvement

*2021-03-18, version 1.8*

1) Location must be on to find nearest clinic from my current location. Doesn’t allow for me to search for clinics based on an address. Will be useful if I am checking for a clinic at another location and it takes a while to load.
2) clinic suggested includes those that seems permanently closed as it is closed everyday!
3) the listing of clinics is not sorted based on closest to furthest. In fact it is listed quite randomly.
4) Doesn’t allow changing of password.
5) documentation in app about how to use the app is inaccurate. GroupCare Lite User Guide when selected opens the document to Doctor Anywhere User Guide.

## Frequently asked questions about GroupCare Lite

### What can I do with GroupCare Lite?

GroupCare Lite allows you to locate clinics, use your e-Card, request letters of guarantee, submit and check claim statuses, view your benefits, and access video consultations. It also provides profile and settings management.

### Is GroupCare Lite free to use?

Yes, GroupCare Lite is available for free. There are no charges to download or use the core features of the application.

### What devices is GroupCare Lite available on?

GroupCare Lite is available for iPhone and iPod devices. It is designed for iOS users.

### How often is GroupCare Lite updated?

The app was last updated on March 18, 2026, indicating regular updates to improve features and performance. The current version is 4.3.0.

### What is the age rating for GroupCare Lite?

GroupCare Lite has an age rating of 4+, making it suitable for a wide range of users. This indicates it contains no mature content.

### Does GroupCare Lite offer video consultations?

Yes, GroupCare Lite includes a video consultation feature, allowing members to connect with healthcare providers remotely.

### Can I submit insurance claims through GroupCare Lite?

Yes, you can submit your insurance claims directly through the GroupCare Lite app. You can also check the status of your submitted claims.

### Does GroupCare Lite have ads?

No, GroupCare Lite does not contain advertisements. Users can access all features without interruption from ads.

## Version history (last 5 releases)

### 4.4.0 — 2026-06-05

- Minor bug fixes and enhancements

### 4.3.0 — 2026-03-18

- Minor bug fixes and enhancements

### 4.2.0 — 2025-03-29

- Minor bug fixes and enhancements

### 4.1.0 — 2025-02-17

- Minor bug fixes and enhancements

### 4.0.1 — 2025-01-04

- Minor bug fixes and enhancements

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## More apps by Adept Health Pte Ltd

- [Great Health Corporate](https://appshunter.io/ios/app/great-health-corporate/id1076223722)
- [Cliniflex by Income](https://appshunter.io/ios/app/cliniflex-by-income/id1178557754)
- [Health Connect (Rep Preview)](https://appshunter.io/ios/app/health-connect-rep-preview/id6526478803)
- [Aon Care by DA](https://appshunter.io/ios/app/aon-care-by-da/id6783725008)

All apps by Adept Health Pte Ltd: https://appshunter.io/developer/1020051995

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*