# GroupCare@Income — user reviews > 29 indexed App Store user reviews of GroupCare@Income by MHC Medical Network (MHC Asia Group). - Source: https://appshunter.io/ios/app/groupcareincome/id1441598797/reviews - App overview in markdown: https://appshunter.io/ios/app/groupcareincome/id1441598797.md ## Newest reviews (14 of 29) ### 1/5 — Cannot receive OTP from email *2024-11-21, version 1.4.30* Stupid and lousy apps. ### 1/5 — Internet Connection *2024-11-12, version 1.4.30* The internet connection always bad with this app it’s so hard to communicate with the doctor. Please fix this issues because there’s nothing wrong with our internet as we tried to log in other apps and others but this app always having bugs ### 1/5 — Useless app *2024-09-30, version 1.4.30* Cannot register, cannot reset password. Nothing is working ### 1/5 — OTP not received *2024-07-12, version 1.4.29* The sending of OTP for verification is constantly failing. Unable to do claims with such issue constantly happening. ### 1/5 — Terrible app design *2023-10-21, version 1.4.17* Ugly UI, app looks like it was made by amateurs. Confusing layout. Was this app tested with real people? ### 1/5 — worst app ever *2023-10-12, version 1.4.17* app takes forever to load everything. highly recommend against using the tele consult feature because it takes so long to connect to the doc, and the app keeps disconnecting u from the doctor also. 0/10 ### 1/5 — Unable to receive otp *2022-10-10, version 1.4.11* Cannot recieve otp to log in and go for telemedicine or submit claim. Called the hotline and told the CS i cannot get OTP. The CS asked for details like NRIC, company, name and birthday and told me straight after that there is a problem with the app. If so, why waste my time and ask for all my details, put me on hold etc? Tell me from the start there is a problem with the app…! All she said was “oh there is a prblem with the app try again later”. Cant even help me to log in by providing manual otp on her end? This app has issues ALL the time. Please fix it. ### 1/5 — App cannot work *2022-09-13, version 1.4.10* App cannot work when seeing doctor hence have to pay ourseleves. Better can do a self claim otherwise really useless… ### 1/5 — GroupCare@Income App *2022-09-12, version 1.4.10* Totally cannot open the Application … please check n advise. ### 1/5 — Buggy app *2022-09-12, version 1.4.10* Hi, hope you can fix this buggy app. I have been trying non stop since this morning to open my app but it just won’t open. ### 1/5 — App cannot use *2022-09-09, version 1.4.10* After update app cant even be open and used ### 1/5 — Clinic operating hours not updated and lag. *2022-07-18, version 1.4.9* Pretty much useless except for showing your E-Card to the clinic. Better to google the clinic operating hours and verify if they accept group card E-Card. ### 1/5 — Unable to log in *2021-04-21, version 1.4.1* Unable to log in and unable to reset password Please fix it please I have to submit my claim... ### 1/5 — So terrible experience *2020-06-10, version 1.3.0* I’m really wondering if there’s a IT team behind this app, every time when I wanna to use, I will be told‘session out or error occur’. Alamak, can you get someone to repair it? ## Most critical reviews (10 lowest-rated) ### 1/5 — Change address page hang *2026-05-22, version 1.5.3* I can’t change the address that page will not load and stays stagnant. Please fix it. ### 1/5 — Was the App developed by Intern??? *2026-05-10, version 1.5.3* UI is garbage - app buggy Kindly get a proper app developer to fix this. It’s extremely frustrating having to deal with all this when I’m already sick. The helpline responded swiftly but no action is taken. The app is full of issues: - Unable to hide the keyboard - Page gets stuck on a white screen after clicking “Proceed” Please look into this properly. ### 1/5 — OTPs were not received *2025-10-14, version 1.5.0* Your new version could not get OTP and keep saying invalid email. ### 1/5 — Pls fix *2025-10-13, version 1.5.0* After update, very laggy login, can take hours at times. I wanted to retrieve my records from before the update, all gone. ### 1/5 — Inconvenient *2025-07-21, version 1.4.30* Decided not to use again. The app is inconvenient . I can’t use it with my phone ( cannot hear ) and no proper instructions in app. #timewasting Couldn’t get MC and meds even if really sick and not convenient to go clinic just want to rest at home. #willdeductmoneyformemo_whichisueslesstocall ### 1/5 — Unable to receive OTP *2025-03-13, version 1.4.30* I’m unable to receive the email OTP. I’ve sent an email to the support team to rectify the issue, but then I suddenly start receiving multiple OTP emails. After a while, I need to enter the OTP again, but then I can’t receive the email OTP once more. This cycle continues indefinitely. ### 1/5 — Connection Issue??? *2025-02-21, version 1.4.30* App keeps saying there’s connection issue when i’m on 5G wifi ### 1/5 — Doesnt work *2025-01-11, version 1.4.30* Telemedicine always can’t connect ### 1/5 — Do you really care about your patients? *2024-12-27, version 1.4.30* 27/12/2024 I queued for 30mins while having the groupcare app in my background. When it was my turn, I accepted the call and the app logged me out for inactivity. Following that, I was no longer able to enter my room for consultation and the call has ended. Hence firstly, look into fixing the auto logout in the event of a long waiting time for a consultation. Next, when I was able to enter the consultation room, all that was waiting for me was a blank white screen. And the app keeps popping up with an alert "Room Disconnected". Disclaimer: My wifi / mobile data is working perfectly. In the end, I lost my patience after 1min of white screen with no doctor on the other end of the call. Finally, starting 23/12/2024, (when the app was still barely working), when I was having my consultation, the room also continuously disconnects, and I have to reconnect 5 times while being in a consult with my doctor. This is frustrating, and terrible for anyone that is sick, and equally as tough for the doctor to keep up a conversation with his patients. Please, if you truly care about your patients, look into these issues and fix them. ### 1/5 — Otp don’t work *2024-12-09, version 1.4.30* Can’t do anything except showing the card ## Most praised reviews (5 highest-rated) ### 5/5 — Kind Request for Software Enhancements to Improve User Experience *2025-04-21, version 1.4.30* 1. **Connection Stability** - Patients sometimes encounter "Connection Error" messages when trying to reach doctors, which can be particularly concerning during medical situations. 2. **Queue System Reliability** - The queue counter occasionally doesn't update in real-time, and there are instances where calls disconnect unexpectedly shortly after connection. 3. **Audio Quality During Consultations** - Even when successfully connected, there are times when neither party can hear each other clearly, requiring reconnection attempts. 4. **Post-Consultation Process** - The system sometimes doesn't register completed consultations, which delays payment processing and access to important documents like medical certificates. ### 3/5 — Issue with apps(unable to upload photos and via.camera *2021-04-25, version 1.4.2* I try to attach my bills via photo and try via camera both not workingkin my iPhone X.Not sure is.due to phone or software is self issie ### 2/5 — Terrible UI *2026-05-04, version 1.5.3* The app doesn’t even let me enter height and weight on the pop up keyboard when using the telemedicine function. ### 2/5 — Otp problem *2024-11-04, version 1.4.30* Otp never sends to my mail and it cause delay😭😭😭😭😭 ### 2/5 — Cannot get payment method under submit e claim under out patient *2023-09-07, version 1.4.16* Cannot get payment method under submit e claim under out patient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-30.*