# Groupe Mutuel — Customer Area > Mobile health insurance management for scanning invoices and accessing documents. (iPhone/iPad app by Groupe Mutuel.) - Source: https://appshunter.io/ios/app/groupe-mutuel/id1138389953 (this page in markdown: same URL + `.md`) - Developer: [Groupe Mutuel](https://appshunter.io/developer/1138389952) - Category: Health & Fitness - Price: Free - Rating: 4.80/5 from 196 App Store ratings · 18 written reviews indexed - Age rating: 12+ - Requires: iOS 15.1 · 134 MB - Languages: American English, French (France), German (Germany), Italian - Released: 2016-09-02 - Data updated: 2026-08-23 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/groupe-mutuel/id1138389953/reviews.md ## What is Groupe Mutuel? The Groupe Mutuel app will make your life easier From your mobile application, manage your health insurance easily, wherever and whenever you want. Medical invoices - Scan and send your invoices instantly, in just two minutes! - Track your deductible and co-insurance status in real time Contracts and Documents - Find all your documents and reimbursements in one place - Update your contracts and personal details yourself - Thanks to the application, keep your insurance card close to hand - Find the telemedicine number for your insurance model Digital services - Take control of your healthcare journey with Compassana, your new health partner - Check your symptoms with Ada, artificial intelligence at the service of your health Download the application now to discover and take full advantage of all the digital features and services available! Do you have any questions? - Call the Customer Area hotline on 058 058 71 71, Monday to Friday, from 08.00 to 18.00 (8 cts./ min.)  - Write to us: customer.area@groupemutuel.ch - FAQ - https://www.groupemutuel.ch/en/private-customers/our-services/customer-area/faq-espace-client.html ## Key features - Scan and send medical invoices - Track deductible and co-insurance - Access contracts and reimbursements - Update personal details - Digital insurance card - Symptom checker with AI ## Recent user reviews (10 of 18) All indexed reviews: https://appshunter.io/ios/app/groupe-mutuel/id1138389953/reviews.md ### 4/5 — Presque parfait *2025-11-05* Ça serait magnifique si on pouvais payer directement par carte de crédit depuis l’app . **Developer response:** Bonjour et merci pour votre commentaire. Nous sommes très heureux que notre App vous plaise. Meilleures salutations ### 1/5 — Can't login for a YEAR *2025-02-11* Why hasn't this been fixed? I really have no reason to keep this app on my phone. I have updated it every chance and still not working.. a year later. Frustrating **Developer response:** Thank you for your feedback. We are looking for a solution for your described problem. In order to analyze the situation in detail, we need more information. Please contact our support at 058 758 71 71. We will be happy to assist you. Best regards, ### 2/5 — Login hasn't worked for months *2024-10-10* I put the password and gives me an error message. I am only able to access my account from the web. Why hasn't this been fixed! ### 2/5 — Compliquer pour l’envoie des documents *2024-06-19, version 24.12.0* L’envoie des documents ce fait uniquement en pdf de taille maximum 5 mo et la scanerisation ne fonctionne pas. ### 3/5 — Great app…more often than not *2023-11-28* It does not recognize some documents so the camera will not activate at all. I had to separately add the delegation document by taking a photo image then transferring it to my computer to create a pdf then transfer it back to my phone to upload to the app. It was complicated. I also had a pharmacy prescription that it did not want to take a photo of the full page…it kept narrowing down to just the text. Otherwise, a great app and very useful!! ### 3/5 — Difficile seguire la contabilità delle fatture *2023-11-03, version 23.25.0* Spesso la situazione non è aggiornata in tempo reale con i pagamenti effettuati e le fatture originali vengono sostituite da altre con sollecito anche se il ritardo non è imputabile al cliente. ### 2/5 — Envoi des documents *2023-09-20, version 23.20.0* L’envoi des documents est très laborieux! Scanner n’est pas aisé; ensuite il faut envoyer après chaque scan plutôt que de scanner tous et envoyer en une seule fois. ### 2/5 — Toujours en maintenance! *2023-09-06, version 23.19.0* L’appli facilite énormément le transfert et suivi de documents… QUAND elle est disponible. J’en ai vraiment marre de voir qu’elle est en maintenance sans préavis, sans notification de la date de retour à la normale ### 1/5 — Aucune confiance *2023-06-16, version 23.13.0* Je ne vous recommande pas du tout Group Mutuel ! Tout sauf eux je vous assure ### 1/5 — App is great - lack of empathy of the company *2023-02-26, version 23.4.1* App is great But poor coverage and support. Every interaction is complex and not solution oriented My daughter suffered from asphyxiation when she was born - since then everything has been a battle to get either support or get reimbursed ## Frequently asked questions about Groupe Mutuel ### What can I do with the Groupe Mutuel app? The app allows you to manage your health insurance easily from your mobile. You can scan and send medical invoices instantly, track your deductible and co-insurance status in real-time, and access all your insurance documents and reimbursements in one place. You can also update your contracts and personal details, and keep your insurance card handy. ### How do I submit a medical invoice through the app? You can scan your medical invoices directly within the application and send them instantly. The process is designed to be quick, taking only about two minutes to complete. ### Is the Groupe Mutuel app free to use? Yes, the application is free to download and use. It offers various digital features and services to help you manage your health insurance without any additional cost. ### What are the digital services available in the app? The app integrates digital services like Compassana, a health partner to help you take control of your healthcare journey. It also includes Ada, an artificial intelligence tool to check your symptoms. ### How can I get help if I have questions about the app? You can contact the Customer Area hotline at 058 058 71 71, Monday to Friday, from 08:00 to 18:00. You can also write to customer.area@groupemutuel.ch or visit the FAQ section on the Groupe Mutuel website for more information. ## Version history (last 5 releases) ### 26.9.1 — 2026-08-22 Thank you for using the Groupe Mutuel Customer area. This update fixes some bugs. We regularly modify your Customer Area in an effort to continuously improve it. To make sure you don't miss anything, please activate the updates. Like the application ? Rate it ! Thanks to your comments, our application is constantly evolving. ### 26.9.0 — 2026-08-20 Thank you for using the Groupe Mutuel Customer area. This update fixes some bugs. We regularly modify your Customer Area in an effort to continuously improve it. To make sure you don't miss anything, please activate the updates. Like the application ? Rate it ! Thanks to your comments, our application is constantly evolving. ### 26.8.0 — 2026-07-27 Thank you for using the Groupe Mutuel Customer area. This update fixes some bugs. We regularly modify your Customer Area in an effort to continuously improve it. To make sure you don't miss anything, please activate the updates. Like the application ? Rate it ! Thanks to your comments, our application is constantly evolving. ### 26.7.2 — 2026-07-24 Thank you for using the Groupe Mutuel Customer area. This update fixes some bugs. We regularly modify your Customer Area in an effort to continuously improve it. To make sure you don't miss anything, please activate the updates. Like the application ? Rate it ! Thanks to your comments, our application is constantly evolving. ### 26.7.1 — 2026-07-22 Thank you for using the Groupe Mutuel Customer area. This update fixes some bugs. We regularly modify your Customer Area in an effort to continuously improve it. To make sure you don't miss anything, please activate the updates. Like the application ? Rate it ! 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Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*