# GroupHEALTH — user reviews

> 17 indexed App Store user reviews of GroupHEALTH by ClaimSecure Inc., rated 1.00/5 from 2 ratings.

- Source: https://appshunter.io/ios/app/grouphealth/id524980374/reviews
- App overview in markdown: https://appshunter.io/ios/app/grouphealth/id524980374.md
- Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2

## Most critical reviews (10 lowest-rated)

### 1/5 — Get on your tech guy

*2025-09-24*

Log in never works

### 1/5 — Latest update causing log in error

*2022-10-04*

I just downloaded the latest update and get a phone number error when trying to log in. Can’t log on, can’t change password. Please push out a bug fix!

### 1/5 — Fix your app

*2022-03-31*

Your app once worked, & worked great.  Now - it sucks!  Even on a normal computer- it sucks.  Error message, won’t let me check updates on any processed or submitted claims.  Unacceptable.

### 1/5 — Soo bad!

*2018-12-30*

The Apple wallet button doesn’t work, the responsiveness of the app is soo bad. I guess it’s because it’s not native. I wish there was a zero star option 🤣

### 1/5 — My app has disappeared......

*2018-10-18*

Click on the app when it opens I get 
“Error 503 Service Unavailable”

### 2/5 — Adam

*2023-09-07*

Why do I have to update this app every week?!

### 3/5 — Inefficient

*2023-08-10*

It takes a long time to process a claim especially if it’s a photo submitted claim. Face ID does not work.

### 3/5 — Not efficient

*2022-08-07*

According the APP, It takes 2.71 days for eClaim, for my experience it takes more than 7 days to inform me what document is missing or the APP unable to capture the document that I uploaded.  I m sure that there has some error on the APP to upload the documents.

### 4/5 — Verification biometric not working

*2023-08-02*

Face biometric never works. Only 2 step verification works.

### 4/5 — Good app but picky company.

*2021-06-16*

Just a heads up when you submit a claim. Don’t check COB. I didn’t know what it meant so I checked it. Only check if you had other benefits pay for your stuff. Im now fighting the company for about $1000 worth of claims. It’s been very frustrating. App could be set up better for first time users. Maybe a tutorial option for submitting that first claim would be helpful.

## Most praised reviews (7 highest-rated)

### 5/5 — Great app

*2024-11-22*

Very good app. User friendly and easy to navigate.

### 5/5 — Works well

*2023-03-28*

Lots of improvements over time with the app and it works very well for my purposes. Am able to check balances and submit photo claims easily. Turnaround time for claims submitted through the app is good

### 5/5 — CarleyLeach

*2021-05-29*

Easy to use ans convenient

### 5/5 — Excellent!

*2021-04-12*

Easy to navigate and to find info. Top app!

### 5/5 — Awesome!

*2012-05-17*

Great app with immediate access to all our info. The HSA balance feature is excellent.

### 5/5 — Works well

*2012-05-17*

Thanks

### 5/5 — Great app!

*2012-05-17*

*****

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*