# Groupon Merchant — user reviews > 202 indexed App Store user reviews of Groupon Merchant by Groupon, Inc., rated 3.40/5 from 457 ratings. - Source: https://appshunter.io/ios/app/groupon-merchant/id400579318/reviews - App overview in markdown: https://appshunter.io/ios/app/groupon-merchant/id400579318.md - Rating breakdown: 5★ 220 · 4★ 55 · 3★ 22 · 2★ 15 · 1★ 145 ## What do users think of Groupon Merchant? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Helpful for building clientele - 👍 User-friendly app **Cons** - 🐛 App crashes and freezes - ⚠️ Poor customer service - 💰 Groupon takes too much commission - 🤖 Outsourced support with language barriers - 🤔 Devalues business with discounts - 🔍 Difficult to manage campaigns **Commonly reported bugs** - Login issues and connectivity problems - Camera functionality not working properly - Delayed or missing payments to merchants **Most requested features** - Search option to find redeemed vouchers by customer name - Ability to pause or end campaigns easily - More transparency on payouts and fees ## Newest reviews (20 of 202) ### 2/5 — Frustration *2026-06-16, version 6.0.4* At first, I was very happy with Groupon because it helped bring in new clients when my business was just getting started. I began as a very small business, so my pricing structure was extremely low in order to attract customers and build demand. Thankfully, my business grew. I moved into a much larger facility, significantly improved the quality of my services, and had to adjust my pricing structure accordingly. Over time, I have increased my prices to reflect the higher operating costs and the enhanced experience we now provide. Unfortunately, my experience with Groupon Merchant support has become extremely frustrating. For approximately a month and a half, I have been trying to contact my assigned Merchant Account Manager regarding price updates, campaign modifications, and the removal of outdated promotions. Despite multiple emails and follow-ups, I have received no response whatsoever. In fact, it feels as though my account manager has completely disappeared. About ten days ago, I contacted Merchant Support directly and submitted the requested campaign changes myself through the Merchant portal. The system states that reviews and approvals typically take 48 to 72 hours. The changes I submitted were straightforward: updating prices to reflect my current pricing structure, removing certain campaigns, and adding new ones. Since then, I have received no updates, no approval, no rejection, and no communication of any kind. To make matters worse, because the campaigns are marked as “under review,” I am unable to make any additional changes myself. I cannot pause campaigns, edit pricing, or modify offers. I am essentially locked out of managing my own promotions. This lack of communication is directly harming my business. I am still receiving customers through campaigns that contain outdated pricing that is no longer financially sustainable. Every day that these changes remain unaddressed creates additional financial losses and prevents me from operating my business effectively. I understand that support teams can be busy, but waiting weeks for a response—while receiving no communication at all—is unacceptable. Groupon has been a valuable platform for my business, but the current level of Merchant support has been deeply disappointing. I hope Groupon improves its communication and provides merchants with the timely support needed to manage their businesses successfully. ### 1/5 — Get it together *2026-02-21, version 6.0.4* Update your scanner ### 1/5 — Bad update! *2026-01-20, version 6.0.4* The new update completely ruined the app and it’s just a glorified bookmark to the website.. send the scan feature is now broken + it takes longer to load or doesn’t load at all when I can log into the website just fine. Whoever decided to change the app to a web app needs to be fired. Please change it back or go through another design language phase. I have no issues with Groupon it’s self but this app redesign was a HORRENDOUS who even green lighted this thing… ### 1/5 — Problem *2026-01-16, version 6.0.3* Problem. Not open system ### 1/5 — Le chat ne fonctionne pas *2026-01-12* Cette application ne fonctionne pas le chat est inopérant ### 1/5 — Non existent customer service *2026-01-10, version 6.0.1* I have been using Groupon/Groupon Merchant for while now and first of all, the fact that every merchant using Groupon receives less than 25% of the profit of a service is highway robbery (that’s not accounting for the taxes we pay on top of that). Next forget it if you need assistance. There is no phone number and the chat is always to someone seemingly uninterested in the fact that this affects your business. You can expect an automated email response to any issues which they will “promptly” respond to in a week! Maybe sooner if you’re lucky. In a time where people are struggling as it is I am very convinced this is just another big company taking advantage of its customer base. Not anymore Groupon! ✌️ ### 1/5 — Comment perdre du temps et de l’argent *2025-09-26* Allez y si vous souhaitez faire un rabais sur le prix de minimum -30% et que Groupon prenne 40% de vos recettes 🙃 il faudra ensuite donner 24% de vos maigres recettes à l’URSSAF, bon courage ! Comment bosser à perte …?groupon à la solution 😉 ### 1/5 — No customer service *2025-09-11, version 5.81.5* They have no idea what they’re doing. Trash service. ### 1/5 — Merchant App *2025-08-12, version 5.81.1* My merchant app will not open so I can check on my business account. I took the app of reinstalled nothing. There are no phone numbers to call to get this straightened out!! I’m Ready to throw Groupon out!! ### 1/5 — No connection *2025-08-11, version 5.81.1* I have been emailing and chatting with Groupon for the past 2 weeks to fix my app from their end but still no one has helped me about this issue! Very frustrating knowing Groupon merchant system is not working and no help is given to their paying clients. I’ve done every troubleshooting possible from my end but still I get a message to check my connectivity while all my other apps work except for Groupon merchant!! ### 1/5 — Post update fail *2025-07-13, version 5.81.0* After the update Friday the app launches stuck in a ‘build a campaign’ page and no way to get to the dashboard. Before the update I had no issues with the app. I’ve deleted the app, cleared my phone cache and reinstalled the app and after 24 hours it’s still launching incorrectly ### 1/5 — They owe me money *2025-06-29, version 5.80.3* Fails to make a payment to my new bank account ### 1/5 — Find a better easy *2025-06-07* Call center Outsourced to people outside the country. Very nasty attitudes, unprofessional service. Unreliable, non responsive. Very pushy when it comes to your services on their platform. For example services that you cant price reduce due to overhead they want to lower the price 50% and then split half of that with you. If they want you to do it and you stand firm in your decision not to offer the service on their platform that they will complete ignore you, or even take down the whole campaign. They are just an awful people. ### 1/5 — S…. *2025-03-21* Absolut beschisschen versuche über die App und über Mail jemanden zu erreichen keine Erreichbarkeit und ich hab einen Vertrag Kunden rufen an ich kann keine Gutscheine einlösen ### 1/5 — Très long *2025-03-19* Appli très très longue et pas du tout rentable, le pourcentage que groupon prend est abusé ### 4/5 — Great *2025-03-07, version 5.80.0* Love working with Groupon when you start to learn the app the help line is really helpful just had a little trouble running my payed adds ### 1/5 — Horrible *2025-02-18, version 5.79.0* App is slow and never loads my campaigns. ### 1/5 — Bad app frozen *2025-02-10, version 5.79.0* Bad ### 1/5 — Worst *2025-02-05, version 5.79.0* I’ve been a long time Groupon merchant and used to love it. the app is terrible. Merchant support is almost nonexistent at this point. ### 1/5 — Stealing money *2025-02-04, version 5.79.0* These people will take 50% of all Merchants money, only pay you twice a month on the days they want to pay you. An I had an experience where the agents are “processing the payment” but no $ hits the bussiness account. They have owed me $530 for almost 2 months now. ## Most critical reviews (10 lowest-rated) ### 1/5 — Umm trash! *2026-06-26, version 6.0.4* I literally just downloaded this app and the whole screen goes blank when i try making an account. I kept closing and opening the app, even restarted my phone and it still goes to a blank screen. SMH i just deleted it out of frustration . Fix this issue omg ### 1/5 — Do not recommend *2026-06-17, version 6.0.4* Very disappointed with Groupon. The fees Groupon takes from small businesses are extremely high, making it difficult to earn a reasonable profit. On top of that, I requested updates to my deal nearly a month ago and still have not received any action or meaningful response. Customer service is frustratingly slow, and getting assistance feels nearly impossible. When business owners need support or changes made to their offers, waiting weeks without resolution is unacceptable. Groupon may bring customers, but the lack of timely support and the significant percentage they take from each sale make it difficult to recommend their platform to other small business owners. ### 1/5 — Campaign issues *2026-06-09, version 6.0.4* It’s so awful, when you try to close down your campaign they will “review it” and leave it live!! So people are still buying my Groupons that I no longer want to have! It’s been days yall. And contacting them is impossible, please if you are a small business, make sure you set up your campaigns with an end date, I didn’t and it’s awful. ### 1/5 — Keep logging out *2026-05-29, version 6.0.4* What they do with this app even I saved Face ID and password in keychain it’s keep logging out.. when I open to redeem vouchers it’s not open and the moment.. They make so hard to log in even with right password. So cunningly designed to stop small businesses to update their services. ### 1/5 — Doesn't work but charge a lot! *2026-05-20, version 6.0.4* Why you wanna get more when 50% of my income, but your app doesn't work and give me problems every time! It's awful app that I ever use! It feels like creators stop supporting their product but still happy to grab your money🤦‍♀️ ### 1/5 — Frustrated and Unhappy *2026-04-30, version 6.0.4* I’ve been with Groupon for years and this is the first time having issues. The redeem feature doesn’t work for me anymore and as instructed I deleted the app and tried to download it again notice the word TRIED. Now I can’t download it because there’s a message of verification which takes me to billing information. Why am I providing credit card information to Groupon when I’ve never had to before ? Without giving card information I can’t download the app. I’m frustrated and unhappy with it now. ### 1/5 — They take 50%+ *2026-03-28, version 6.0.4* I tried this out to get more sales but Groupon gets 50% + of your sale! Example: You're coupon of $100 is being offered to customers for 20% off. $100 - 20% = $80 (so you're losing $20). Then Groupon takes 50% of that $80. You pocket $40 of that $80. So in total, the $100 coupon you offered, you lost $20+$40 =$60. Who wants to lose 60% of a sale?! AND you can't just delete your account, they have to review it before deleting it. AND you can't delete a coupon (campaign) when it's live. ### 1/5 — Vertrag *2026-03-26* Ich bin äußerst enttäuscht vom Kundenservice von Groupon. Trotz mehrfacher Versuche ist niemand erreichbar. E-Mails bleiben unbeantwortet, und sogar schriftliche Briefe kommen zurück. Dieses Verhalten ist für mich nicht akzeptabel. Sollte ich weiterhin keine Rückmeldung erhalten, sehe ich mich gezwungen, rechtliche Schritte einzuleiten, um mein Anliegen zu klären. ### 1/5 — Glitchy and buggy software *2026-03-13, version 6.0.4* Both the online computer version an app glitch, and don’t process things. Everything isn’t that transparent and is insane the amount of little support a company that is a middleman and basically has to do nothing Except milk it’s cash cows ### 1/5 — Appli catastrophique *2026-02-26* Mise à jour après mise à jour, cette app est devenue inutilisable…. Désormais impossible de me connecter à mon compte. C’est bug sur bug. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App! *2023-02-01, version 5.65.0* It’s awesome having Groupon around for easy marketing/exposure needs! Thanks! I always recommend Groupon to my business start-up friends! ### 5/5 — Parasitical company *2022-08-02, version 5.57.0* Groupon has changed. They are only in it to make money and boost their stock price, many of the employees that work there are not honest, not everyone of course but the dealings I’ve worked with and not good people they lie straight to your face. This is a perfect example of a company that went wrong and it’s sad because it one time they were semi-ethical. ### 5/5 — Love it!!! *2022-05-15* This makes it so easy to track my Groupon sales and make sure they are redeemed correctly aka getting paid. The only thing I would like to see is a way to contact my customers by phone, email or something so I can make sure all of my vouchers are redeemed before they expire. Help!! ### 5/5 — Groupon *2022-02-02, version 5.54.1* The best advertising app for your business good customer service I recommended for all business thanks to Groupon I got busy after the pandemic ### 5/5 — Awsome app *2020-06-17, version 5.25.0* The first time use this app , everything easy, this is the best way to start your business. ### 5/5 — Great ease of use *2019-12-07, version 5.19.1* Except I’m in a loop of please leave a review. ### 5/5 — Gina 26 *2019-12-04, version 5.19.1* Thanks ### 5/5 — Owner *2019-12-03, version 5.19.1* I am glad I used Groupon good experience ### 5/5 — Groupon is Great *2019-11-30, version 5.19.1* Great for building clientele that will become permanent clients.....Saved the hassle and stress of marketing for self.....Great Service. ### 5/5 — Great Start *2019-11-26, version 5.19.1* Groupon has been great in helping me to start my new business! I love the ease of the app and redeeming the Groupon --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*