# GRT Jewellers — user reviews > 117 indexed App Store user reviews of GRT Jewellers by GRT JEWELLERS INDIA PRIVATE LIMITED, rated 1.90/5 from 109 ratings. - Source: https://appshunter.io/ios/app/grt-jewellers/id1273147300/reviews - App overview in markdown: https://appshunter.io/ios/app/grt-jewellers/id1273147300.md - Rating breakdown: 5★ 15 · 4★ 5 · 3★ 8 · 2★ 9 · 1★ 72 ## What do users think of GRT Jewellers? Overall sentiment: negative **Pros** - 👍 Quick customer support response - 💳 Multiple payment options available - 🏪 Wide variety of jewelry designs - 😊 Friendly staff in physical stores **Cons** - 🐛 Persistent 'Unknown Error' messages - 🌍 Non-functional outside India - 💳 Payment processing failures - 📱 iOS app severely broken - 🔐 Login authentication issues - ⚠️ App crashes frequently - 🔄 Payment status not updating in real-time - 📲 Poor UI/UX design - 🚫 Missing payment buttons/options - ⏱️ Extremely slow performance - 🔌 OTP entry freezes - 📋 Scheme registration failures - 🛡️ Security concerns with payment gateway - 👥 Inadequate customer support - 💰 Duplicate payment charges - 🔄 Payment stuck in 'processing' state **Commonly reported bugs** - Unknown error on login and app launch - App non-functional outside India - Payment button positioned off-screen without scroll option - OTP submission button not visible or clickable - Login credentials validation errors - App logout during payment processing - Payment option disappears after failed transaction - White text on white background in login form - Security error on CC Avenue payment gateway - App crashes within minutes of usage - Profile deletion not removing registered phone number - Scheme registration showing 'Please fill all mandatory fields' despite completion - Date of birth field defaults to current date and cannot be changed - Payment marked as 'in progress' indefinitely - OTP page freezes on iOS - App restart when returning from external apps - Connection timeout during payment initiation - Invisible text in form fields **Most requested features** - Barcode scanning for scheme registration - Auto-fetch scheme details from mobile number - Monthly payment reminders - Dark mode option - Better navigation and gender-based product filtering - Improved UI with better contrast and visibility - Ability to change date of birth - Scroll functionality on payment pages - Desktop-like experience on mobile - Real-time payment status updates - Updated testimonials section ## Newest reviews (16 of 117) ### 2/5 — Not very user friendly *2025-04-25, version 4.3* Its testing my patience everytime when i try to pay from this app it giving me some error and when i retry again . Pay now option will be disabled and we need to wait for long time to try next session. This is lot of time consuming. From yesterday onwards i m trying to pay my due still i couldn’t ### 2/5 — Payment issue *2025-04-17, version 4.3* When ever try to pay 11months scheme payment it doesnt allow to go to UPI or netbanking or any source rather it shows an error and asks to wait 30mins to recover . Missed to pay when gold price is very low when this online payment is irritating Please fix this issue quickly Worst ### 3/5 — Tracking details *2025-04-05, version 4.2* Provide tracking details within the app. It’s easy to track the orders. Now we have to login web browser each time to get the tracking number or provide tracking number and delivery agent in email Id ### 1/5 — Not working *2025-03-05, version 3.14* The app has not been working since I moved to the USA, kindly find the errors, the app will not open or it opens with a statement of unknown error. ### 3/5 — Mobile application is not working properly *2024-12-14* We are using this app to pay monthly payment but every time it is giving us hard time to complete the payment. Status of the payment is not updated instantly. App is getting closed automatically before payment processing and after that if we try to pay it is restricting us since status is showing as payment in progress ### 1/5 — IMPROVE THE PAYMENT PAGE or REDIRECT TO BANK PAYMENT PAGE *2024-11-18* The submit button after OTP is place too low and mostly out of the screen and there is no option to scroll also. Had multiple failed attempts in the past. When contacted customer care, they politely asked me to use the desktop website which I honestly did. My doubt is why have an app that can’t help the customer pay his or her JSS advance ? This month strangely pay now button was absent in website but present in the app and after the OTP, the submit button was visible as a thin line in the bottom of the screen and I was lucky that it worked and payment went thru’ **Developer response:** Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers. ### 1/5 — Never logins *2024-11-03, version 3.13* App never works. Always shows unknown error. ### 3/5 — Issue while changing the payment mode *2024-10-13* While trying to pay my Gold scheme, whenever I tried to change the method of payment, it says the payment due is completed. Which affects my user experience and delays my payment. I have been facing this issue since long back. It would be great if this kind of bugs are resolved at the earliest. **Developer response:** Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers. ### 1/5 — Unknown error *2024-09-20, version 3.13* Always getting Alert - Unknown error. Please improve the app. Not able to use it. ### 1/5 — Login Unknown Error *2024-09-19, version 3.13* I am not able to login showing unknown error. I am trying to buy jewels ### 1/5 — Can’t Even open the App *2024-09-12, version 3.13* Just in the home screen i see an Alert “Unknown Error” and it won’t load any of the tabs. I don’t even understand the purpose of this app if it doesn’t even open. Hope it gets fixed ### 1/5 — iPhone- App issue *2024-08-31, version 3.13* GRT app not working in iPhones. There is some issue even when go through the GRT app. ### 2/5 — Not able to add scheme *2024-08-10* Until last month I was able to pay using the app but I tried paying for this month and it just logged me out and when I try to login again it says invalid credentials and if I tried signing up again account and try to add scheme it says scheme exits so when I try to login using my actual credentials it says not valid user and when I try to add scheme using the same credentials it says already exists. **Developer response:** Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers. ### 1/5 — Poor Bureaucracy Stone Age service *2024-07-19, version 3.8* The payment process is too much hassle. Even government office service seems simpler if we compare their bureaucracy. I am so disappointed, first the payment was deduct, then after 1 day then ask my bank statement my credit card photo!! My money , my card, I paid in advance why you need my personal info? Not only this where it ends they ask for my ID. Suspicious. I immediately cancel the order. Don’t know either I will get my refund or not. All their on shop purchase scheme will influence you to go for online shopping so that you get in that trap here. If they inform all such steps earlier we would never fall in this trap. But that the business of this app. ### 1/5 — I wish I could give 0 stars *2024-07-17, version 3.8* I really really wish I could give 0 stars this app. Never worked properly for me. At this point GRT should completely remove this App from store. ### 1/5 — Worst experience ever *2024-07-10, version 3.8* Login itself is not working…i never received the Otp for logging and it took too many attempts to just get the account registered and while trying to place a order there comes mobile confirmation for which then Otp never comes. The issue exists in both website and mobile app Dint expect this from such a big consumer ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is not accessible For The Blind, who they are using the app with screen readers *2026-03-05, version 5.1* As I said about this app is not accessible, I am using iPhone 17 Pro Max with VoiceOver screen reader, and while selecting the branch, it is not accessible. I am unable to select the branch for adding my purchase plan. It is asking me to update the app, but there is no update available in the App Store ### 1/5 — Worst app - payment issue *2025-06-01* Every time I try to make a monthly installment payment, the app throws an error at the payment type selection screen. Despite the error, the system marks the payment as “in progress” or “awaiting confirmation,” even though no payment has been completed. As a result, I'm unable to retry the payment and have to wait up to 7 working days for the system to reset. This causes unnecessary delays and inconvenience. **Developer response:** Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers. ### 1/5 — This app doesn’t work in uk *2025-05-23, version 4.5* App is useless it never works in uk. It just shows a blank. How will the people outside india would access this?. Why should we pay for some vpn to access this app. Not a friendly app ### 1/5 — App issue *2025-05-23* Unsatisfactory in using the app .. the old one is very easy to use and user friendly… the updated one is not at all allowing to make a payment for the scheme it always shows error near payment gateway page which is very disappointed.. i want to pay in the start of the month but till now im facing the same issue.. every month we cant keep on going to store to jus make an scheme payment… **Developer response:** Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers. ### 1/5 — Scam - Don’t trust this online shopping *2025-05-03* I am a regular customer of GRT, I really loved their collections and quality. But this online ordering seems like a scam, i ordered a coin week back, they sent the order with a non standard courier called BVC eship which I never heard before. This courier sends a fake message like I rescheduled the delivery, which I didn’t. Their customer service is useless, whenever i call, they always say wait for couple of days. I ordered online and been in consistent panic for last few days. Not sure if i will get the order or i have to fight through. Please don’t use this online anymore. **Developer response:** Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers. ### 1/5 — Worst UI *2025-05-01* The previous UI was absolutely fine and I don’t know why they changed it recently. Ever since then it’s a struggle to make an online payment for the schemes. Before I select a particular payment gateway and proceed with payment it’s shows an error and blocks the payment. And the I will have to wait until I get an email saying that payment has failed and again proceed with payment. It’s so irritating to keep doing this every month since that new update. There are other portals which allows you to make a payment immediately when the payment has not even proceeded yet. Here, I have to wait for so long. I totally regret having chosen the online payment for schemes. **Developer response:** Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers. ### 1/5 — Doesn’t qualify to be an App *2025-04-18, version 4.3* When you can’t provide a good customer friendly service why to have the App. ### 1/5 — Payment isn’t working for scheme *2025-04-09, version 4.2* Looks like some recent update cracked the working scheme plan payment through the app. It was fine and all of a sudden, faced issue and being told it’s a known issue and won’t work for ios users. There were no communication or broadcast regarding the same. Worst! We can pay via website or via in person as of now since this app is having issues. ### 1/5 — Login issue *2025-03-07, version 3.14* I am getting error in login page ### 1/5 — Account login issue *2025-03-06, version 3.14* Hi Team, I was able to login into my account and pay monthly instalments as part of my gold scheme. Suddenly account was signed out and when I try to use forgot password to reset my password it is not allowing me to saying invalid details. I am cent percent sure that my email is correct. Could you please look into it?? ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient for schemes *2026-07-22* I’ve been using this app for keeping my schemes active and my monthly EMI payments are being managed through this app with no payment failures and it is been stable So far. I wish the catalog load a little faster compared to others. ### 5/5 — Very week updates worts ra *2026-05-15* How many updates need for this app… every week you are updating and even cont provide a clear app. 1 Often exiting automatically. 2. Cont select items 3. No clear bill details **Developer response:** Hi Mano, we truly regret the trouble caused due to the app crash/update error. Please share your details at mail@grtjewels.com or reach us at 7358251515 for a quick resolution. – Team GRT Jewellers ### 5/5 — Payment issue *2025-04-04, version 4.2* Unable to make a payment after the latest version, getting 201 server error when process the UPI payment. ### 5/5 — Pantry service *2024-09-28, version 3.13* I am purchasing Gold coin frequently. I would like appreciate the services of pantry and their services are really good. Thank for service people selvi and. Rajeshwari for preparing good coffee and tea ### 5/5 — Good app support *2023-04-01* I had issue with the new upgraded app which did not show my savings plan. I did raise the issue via chat and they were quick to respond and fix the issue. Thank you so much. **Developer response:** Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers. ### 5/5 — Best product *2023-03-21, version 2.9* Though it is online purchase….. no hand bag and wallet or not even a bag …. Kindly improve your online customer service ### 5/5 — Great Experience *2023-01-29, version 2.7* GRT team does commendable job every time. Mr. Vigneshwaran from E Com dept helped me in hassle free purchase. I appreciate his patience in understanding customers concerns and addressing it. Commendable job from jewellery selection till the order delivered. ### 5/5 — Response *2022-10-15, version 2.4* Good response from customer service end through online and gave a special discount ### 5/5 — Excellent *2019-07-17* GRT has a very good collections and they have various design.. one thing I like the most is the sales girls welcome each n everyone with there smile which is a very imp in any showroom and because of them customers get more interest in purchasing 5 stars for them....keep going and keep growing **Developer response:** Thanks for your valuable feedback ### 4/5 — Boring Page “what our customer says “ *2023-06-30* Kindly change the page of what our customer says. This five faces only I am seeing for the past 3 years. This page is sooo boring . Nothing to read again and again **Developer response:** Thanks for your feedback! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*