# GRTC On the Go — user reviews

> 9 indexed App Store user reviews of GRTC On the Go by Via Transportation, Inc., rated 4.80/5 from 332 ratings.

- Source: https://appshunter.io/ios/app/grtc-on-the-go/id6450746190/reviews
- App overview in markdown: https://appshunter.io/ios/app/grtc-on-the-go/id6450746190.md
- Rating breakdown: 5★ 309 · 4★ 10 · 3★ 5 · 2★ 1 · 1★ 7

## Most critical reviews (9 lowest-rated)

### 2/5 — LINK

*2025-01-24*

Tried to order grtc link, the eta’s are not accurate. It goes from 15 minutes away, to 17, to 12, back up to 18. You could be waiting for quite a while without an accurate time for pick up. Not reliable

### 3/5 — Half-tailing

*2026-01-05*

At first I had no problem getting to or from. Now, I barely can book a GRTC link. They be sitting around in parking lots doing absolutely nothing.

### 3/5 — Slow and unavailable service

*2025-04-03*

Multiple times I have to walk home or I’ll be waiting for a few times 2 & 3 hrs for van

### 5/5 — Great Service to Powhatan

*2025-05-20*

To have the service for Powhatan is truly a blessing.  Thank you to both GRTC and all the supporters who helped create this service.  The app was easy to use and to provide the time of estimated pick up was especially helpful.

### 5/5 — My ride to Walmart with Gerald

*2025-03-26*

He was excellent. The first driver I’ve had that actually got out and waited till I got off to be sure I wouldn’t fall…

### 5/5 — “Busy”

*2024-08-21*

I tried requesting a bus through the app for a hour and 5 mins nonstop and I get the same message every time saying “all our seats are booked please try again in a few minutes” and no matter how long I wait to try again it keeps saying the same thing.

### 5/5 — GRTC On the Go!

*2024-05-07*

Please keep rides going till 10pm Monday-Friday 
Thanks

### 5/5 — Great Lady Driver

*2024-01-11*

Respectful And Nice

### 5/5 — God is good!!

*2023-12-28*

The fear I had about removing Bus 93 from the Roads has gone. Especially in the winter season like this. I appreciate your beautiful planning,
I love the quicker and smartness of your Drivers. I pray that it will continue like this without interruption. May the good Lord bless all the planners. Happy New Year in advance.
Moses Tsorblewu 
5928 Shagback Court 
Richfield Apartment 
Richmond VA 23227

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*