# Grubhub: Food Delivery — user reviews > 3,342 indexed App Store user reviews of Grubhub by GrubHub.com, rated 4.70/5 from 4,648,770 ratings. - Source: https://appshunter.io/ios/app/grubhub-food-delivery/id302920553/reviews - App overview in markdown: https://appshunter.io/ios/app/grubhub-food-delivery/id302920553.md - Rating breakdown: 5★ 3,990,121 · 4★ 406,405 · 3★ 109,150 · 2★ 33,312 · 1★ 109,782 ## What do users think of Grubhub? Overall sentiment: negative **Pros** - 🚀 Easy to navigate - 👍 Variety of restaurant choices - 💡 Convenient delivery service - 🚀 Fast food delivery **Cons** - 🐛 Unreliable delivery times - 🐛 Missing or incorrect orders - 🔍 Limited restaurant availability in certain areas - 💰 Expensive fees and pricing - 🤖 Poor customer service - 🐛 Glitchy app experience **Commonly reported bugs** - Orders disappearing from the app - Incorrect order status updates - Inability to delete account **Most requested features** - Ability to contact delivery driver - Option to rate and review drivers - Improved GPS and navigation for drivers - More transparent pricing and fees ## Newest reviews (11 of 3,342) ### 3/5 — Must deliver to my apt door and not left outside of front door entrance *2026-08-25, version 2026.34* Grub Hub needs to improve the communication between its drivers and improve their learned ability to understand and speak articulate English. ### 4/5 — There’s room for improvement *2026-08-24, version 2026.34* Compared to the other service that I enjoyed using. ### 2/5 — Delivery times *2026-08-24, version 2026.34* The delivery times on my area are god awful. It is best to order like 2hrs ahead of time. ### 2/5 — Y’all stick people up without a gun *2026-08-24, version 2026.34* These fees are outrageous. I’m surprised you’re still in business. You want to pay your drivers but you won’t the customers to pay the salary. I think that’s so messed up and so dishonest. ### 1/5 — Horrible *2026-08-23, version 2026.33* This company is horrible The customer service is a complete joke and appears to do it best to make sure they don’t take care of the customer. It feels like this corporation stole from me. Instacart is the worst service I’ve ever used for grocery. What a bad experience. I feel like you guys owe me money. Pretty bad ### 1/5 — Terrible *2026-08-23, version 2026.33* Delivery driver took off with my order, first time using app, and they wouldn’t refund me nor remove her tip. ### 1/5 — Fees are way too much *2026-08-23, version 2026.33* I used to order delivery all the time but the fees are incredibly extravagant and they expect you to tip on top of that. Plus some items from some places are more expensive if you order from here than thru the restaurant directly ### 1/5 — Late delivery then cancelled order *2026-08-23, version 2026.33* I joined the membership then placed an order, the time changed three times then cancelled. Very disappointing. ### 1/5 — Cancelled *2026-08-23, version 2026.33* They just canceled my order and refund not available for 48hrs. There has to be a better way to service your customers!! ### 1/5 — Not worth your money *2026-08-23, version 2026.33* Ordering food is already expensive but every time I use this app there is either a problem with our order or delivered to the wrong address or takes way longer than it should. Ordered food on here and it took it two hours to get to us… ordered from DoorDash the same store 10 minutes later after they updated the delivery time and it takes them 30 minutes… we didn’t pay express delivery but we didn’t with door dash either. Long story short waste of your money and time. Save yourself the hassle. ### 1/5 — Grubhub fell off *2026-08-23, version 2026.33* Their drivers can’t read basic English, steal food, and are incapable of basic delivery. 0 stars. ## Most critical reviews (10 lowest-rated) ### 1/5 — Greedhub *2026-08-25, version 2026.34* This app increases in person menu prices on the app than charges a convenience fee on top. ### 1/5 — DONT ORDER HERE IF YOU LIVE IN FRANKFORT IN *2026-08-25, version 2026.34* It’ll say it’ll be delivered at a certain time and then they add more waiting time. No one wants to pick up your fking order. DOORDASH IS BETTER. Customer service trash. Didn’t help at all. A “$5 credit is the best we can do”Unbelievable. I ordered twice and the same thing happens to me. I should’ve just ordered somewhere else. I’m hungry and my lunch time is over. ### 1/5 — Another 2hr order *2026-08-24, version 2026.34* They took an hour and a half to deliver 5 mins away. Driver did two other deliveries after picking up my food. ### 1/5 — App is Subpar *2026-08-24, version 2026.34* Troubleshooting through the App’s chat is horrendous. Not to mention GrubHub’s ordering system and customer service support is inadequate. ### 1/5 — Infuriating & Inefficient *2026-08-24, version 2026.34* It takes forever for orders to get assigned to drivers, and most of them in my area go on various detours before pickup and delivery. Grubhub needs to change their process to only submit an order once a driver has been assigned, allowing customers to cancel orders that have not been assigned after waiting hours for a meal coming from a store 15 minutes away from them. ### 1/5 — Bad experience *2026-08-24, version 2026.33* The drivers like to deliver food at the wrong address. DoorDash is better ### 1/5 — Stop using these apps *2026-08-24, version 2026.33* Seriously the worse customer service, they should tell you there is no drivers in your area. Won’t offer a refund, just keep offering credits even though grubhub does not operate in my area! Why did you let me order. ### 1/5 — Long distance fee *2026-08-24, version 2026.33* 2 miles away and that’s long distance. I’ll be picking up my food Grubhub ### 1/5 — Worst customer service out of all the delivery apps *2026-08-24, version 2026.33* Customer service is completely unwilling to help me when I had an actual issue. Never in my life have I had a company make me at fault for the mistake of their drivers/restaurant. Cancelled my subscription with them and will not be using them!! Uber and DoorDash are way more helpful when it comes to resolving issues. ### 1/5 — Don’t use Grubhub *2026-08-23, version 2026.33* Horrible service. Wrong order delivered and ordered delivered to the wrong address. I would give it zero stars if possible. Use Doordash instead. ## Most praised reviews (10 highest-rated) ### 5/5 — The best delivery service *2026-08-25, version 2026.34* I’ve been using this service for some time now and they always get it right. ### 5/5 — Okay *2026-08-25, version 2026.34* Lil over priced ### 5/5 — The best *2026-08-25, version 2026.34* So good spending all my money on one burrito I love it ### 5/5 — Convenient *2026-08-25, version 2026.34* I stopped when the delivery fees got too high but returned because some of my favorite restaurants use them. Recently, I appreciate the free delivery offer with a minimum of $50 purchase because I easily spend over that when I order BBQ or from a fine restaurant. I’m enjoying the interface of the app as well; it’s Easy to understand and navigate. ### 5/5 — Best decision since Amazon acquisition *2026-08-25, version 2026.34* Anytime my delivery is late. I use that guaranteed “on-time delivery guarantee”. Hits every single time 🫡 ### 5/5 — Great app *2026-08-24, version 2026.33* They always have great deals and a lot of restaurants ### 5/5 — McD *2026-08-24, version 2026.33* the bestests ### 5/5 — lol *2026-08-24, version 2026.33* Good food app to help people get a good laugh at a good time in life is the most valuable resource you could have ever spent on your day in the office today or the next morning or whatever it was you could use it for a day and a day or so and you can use that for a good day and you could do that and you can get it back ### 5/5 — Gettin’ it done! *2026-08-24, version 2026.33* Always on time 😎 ### 5/5 — Great app *2026-08-23, version 2026.33* Just try it all apps have something special --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*