# GSRTC — user reviews > 30 indexed App Store user reviews of GSRTC by Radiant InfoSystems Ltd., rated 4.50/5 from 161 ratings. - Source: https://appshunter.io/ios/app/gsrtc/id1483621554/reviews - App overview in markdown: https://appshunter.io/ios/app/gsrtc/id1483621554.md - Rating breakdown: 5★ 130 · 4★ 10 · 3★ 7 · 2★ 2 · 1★ 12 ## Newest reviews (10 of 30) ### 4/5 — Server problems *2026-07-18* Everything is good except server down or glitch issue. Recently i have booked an bus ticket and after doing every process when it’s time to pay for my seat the payment system gets a glitch ,bug or like an server issue by which I cannot proceed to pay its get stuck on that page ### 3/5 — Which station the bus is to depart from and which is its final station? *2026-01-09* In the iOS version for iPhone, the full name of the bus, the name of the starting station of the bus, and the name of the ending station of the bus are not displayed in the app, so that information about which station the bus is to be picked up from and which station it is to be taken to is not given, and after booking the ticket, the registration number of the bus is not given so that the consumer knows which bus he is to board. ### 4/5 — No info about bus number or display name *2025-07-23* When we book ticket there no information about like display name of bus or bus number. When I book it from Ahmedabad to rajkot there many buses are there for rajkot. How to identify which is right bus ? Please more information about bus we can identify it at pickup points . ### 2/5 — Not showing starting and destination station *2025-05-09* The iOS version of this app does not display the starting and destination station names; it only shows the boarding and drop-off stations. As a result, I mistakenly boarded the wrong bus instead of the one I had booked. Also, I did not receive any message indicating which bus to take. I had to catch the correct bus from a different station and ended up paying extra for the distance traveled on the wrong bus. ### 3/5 — App crash *2025-04-16* When you select start point and choose it system crash same for end point also In searching the destination also not search properly like nehru agar you type it’s give you only Nehrunagar not all the place matching this name ask your developer to put like condition on search not equal to ### 4/5 — Its all luck *2024-09-10* If its work seamlessly then you are a lucky person, but a day its not working is your nightmare. Some time money deducted but you will not receive ticket. Some time you got a message but it seems to be not confirmed your seat. Need improvement and some time seems to be not worthy and trustable ### 5/5 — Amount debited but tickets not booked *2024-04-22* 2 times tickets booked but tickets not booked and amount debited from debit card and credit card..their is notamy history showing in app for cancellation of the tickets and refund of my money even your toll free numbers are not responding..kindly revert ### 5/5 — Issues for Bus start and end point not showing *2023-06-02* It was bad experience of missed out the bus because in booking it was not mentioned that which bus you have to picked up at station. When the bus official told wrong bus what to do? Same happened here. Please edit the app asap ### 3/5 — 50-50 chance of payment going through *2022-05-03* The app is functional and works alright however, the payment issues would be the reason for the frustration of most users as the amount is getting debited from bank without confirmed ticket. When it goes through, it is good but when it doesn’t, you are stuck with 7-10 working days refund process for the failed transaction. ### 1/5 — Don't book tickets *2019-12-27* 1. They don't have login system so as to retrieve any booked tickets 2. Even while giving SMS or email while booking, you will not get any information 3. Once payment is done you will get ticket information. By chance if you go out of that window without screenshot you will not get any tickets you have booked 4. No sharing option if ticket is booked 5. If booking has failed you will not know whether it is successful or unsuccessful 6. If you get to know that ticket was failed to book, you need to call on toll free number to get refund (it's not an automatic process). For toll free number you will need to search at separate place. I would say give me development. I'll make much better app. With at least minimum features covered. This app was designed without giving any thought on to it about its flow, use case, usability, user experience. A failed app in my view. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst App ever *2026-04-26* One of the worst Bookings app ever. I would request you to improve database & try to understand. passengers are facing lots of problems with this booking App. Im trying to booking today there is showing boarding point but not any option for dropping point. What the hell is this. I like to long route travel by GSRTC but me & many passengers are facing lots of booking issues. Please try to improve your service & chance us to rate 5star to our Greatest GSRTC. ### 1/5 — Does not have all Destination listed *2026-02-07* I tried Ahmedabad to Vadodara. I can find Ahmedabad but can’t select Vadodara as destination. In Redbus app I can see buses for every 15-30 minutes. ### 1/5 — Bug in payment method *2025-06-20* After selecting seats and entering my details in the payment section, I chose the UPI option and entered my number. However, it shows an error during verification, and I’m unable to book the bus. My number is correct and works on other platforms for payments as well. The app doesn’t display the exact error either. The same issue occurs on the website too. It has many bugs, and the overall user experience is very poor. ### 1/5 — Horrible *2025-02-12* Site is very unstable. Cannot use online booking. Will not populate source and destinations. Cannot depend on making travel plans. Withdraw it, fix it and reoffer. ### 1/5 — 🫵 *2024-10-14* Totally chutiya jaisi app hai Sahi time pr crash ho jati hai ### 1/5 — Its not working in iphones *2024-07-17* Its a third class app , i have been trying to open it for booking but every time i open there comes an error , fade up with this app ### 1/5 — Overall app *2024-07-14* I don’t understand why government doesn’t give proper importance to public utilities app. The app doesn’t open on right time payement issues. Seat issues also the helpline number should be cancelled from the app as there’s no one to pick up or in fact the call doesn’t go to that number. Moreover the ticket price gets cut but no confirmation is there. Overall chaotic not recommended to public instead use private app or buses. Negative star would be given if possible cause feedback’s also don’t matter to govt or App Store play store developers. ### 1/5 — Need lot of improvement….. worst transportation app I ever use *2024-04-12* Too many bugs. Sometimes I m not even able to search anything as app automatically crashes. ### 1/5 — No SMS received *2023-02-28* I booked tickets twice and paid via net banking. Money was debited, had to pay in cash again and then the money debited never got reimbursed. Terrible application. ### 1/5 — Amount deducted but ticket was not booked *2023-02-19* Worst service . This happen to me 2nd time . They have only single answer your amount will refund in your bank within 7-21 days even if you call or mail after 55 days. And representatives are very rude. Better to book from centre directly instead booking online . Worst application and worst services. Our government services will never grow. They can only develop digital platforms you can not expect much from here. ## Most praised reviews (10 highest-rated) ### 5/5 — Kindly make a corporate style *2026-05-11* App show me 0 sheet and internal have 1 sheet. In another case they show me 2 sheets and inside there is no sheet available. Ac luxury show me 14 sheets and error occurred continuously. For the booking of date 11th may, 2026, 7 AM, they show me the buses from 12 am to 7 am also! GSRTC also doesn’t have last minute booking. All applications have direct gpay option but you can’t have access to direct payment from GPay. Paytm is worst and outdated, even though you only allow payment gateway through Paytm only! Kindly make corporate your self and do the reputed work for government of Gujarat. Though they can take proud on GSRTC after doing much expense on you for people of Gujarat ### 5/5 — Dr Taralika *2026-02-07* Very convenient ### 5/5 — Bad experience *2026-01-23* I booked tickets so many time from this app but one time my payment was stuck 1500 rupees and I did so many calls on customer care nub no body is responding so my 1500 rupees was gone It was worst experience ### 5/5 — Print option not available *2026-01-18* After book the ticket print option need to be added ### 5/5 — Aakash Kalavadiya *2025-05-18* Ticket booking and payment is doing well but app need to more friendly and many times it’s crash during operation and no bus number and details are fetch we need to search bye asking on station ### 5/5 — Advance booking *2025-02-18* Good sight for advance booking. ### 5/5 — Bus timings not visible in first screen *2024-09-26* Not able to see bus timings without selecting seats. Which takes longer in ticket booking. Every time need to select seat to see the timings of bus. Can be improved so that desired selection can be made in single attempt and further booking can be initiated. ### 5/5 — Not working *2024-07-07* For last few days, I have found that the app is not working and has to close it and launch it again, but the same result. Consider updating it as soon as possible. ### 5/5 — Re: seat booking *2024-05-26* My journey from Ahmedabad Gita Mandir to Koita, Patan. When I searched for buses from Ahmedabad Gita Mandir to Koita, I found there were three buses. I then selected one and proceeded to book a seat. However, while selecting the pickup stop and boarding stop, Koita was not listed as an option even after searching for it. Can you please fix this issue? Thank you. ### 5/5 — Unable to book online tickets for last 2 months only. *2024-05-11* Unable to book my ticket for last 2 months. This may be due to any updation or alteration in the existing application otherwise I was booking an advance ticket for the last 2 years every month but for the last 2 months I.e 4/24 I am not getting confirmation msg from GSRTC and later on the amount debited to my account are recredited to my account. Pl expedit to resolve my grievance --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*