# GU Health — user reviews > 61 indexed App Store user reviews of GU Health by nib health funds limited, rated 4.80/5 from 53 ratings. - Source: https://appshunter.io/ios/app/gu-health/id1531977347/reviews - App overview in markdown: https://appshunter.io/ios/app/gu-health/id1531977347.md - Rating breakdown: 5★ 49 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of GU Health? Overall sentiment: negative **Pros** - 👍 User friendly app - 🚀 Easy to submit claims - 👍 Simple to navigate - 👍 Great benefits - 👍 Value for money - 👍 First class service - 👍 Exceptional cover - 👍 Great app, great fund - 👍 So simple to set up - 👍 Outstanding customer service - 👍 Less painful than manual claims - 👍 Incredibly easy to make a claim - 👍 Stress free claims system - 👍 Quick and easy to submit a claim - 👍 Easy claims process - 👍 Most user friendly app - 👍 So far so good - 👍 Always efficient and helpful - 👍 Streamlining claims process **Cons** - 🐛 Can’t login - 🐛 Spouse can’t login - 🐛 Digital member card issues - 🐛 Hard to get a hold of customer service - 🐛 No chat function in mobile app - 🐛 Cannot see claims in progress - 🐛 Randomized receipt numbers - 🐛 Cannot see dependents and limits - 🐛 Needs multiple user logins - 🐛 Customer support needs retraining - 🐛 Slow and difficult to log in - 🐛 Rewards section issues - 🐛 App constantly updates - 🐛 Not helpful with claims - 🐛 No follow ups on claims - 🐛 Always logs out - 🐛 Irritating logout issues - 🐛 No FaceID option - 🐛 App reset needed for claims - 🐛 Shared claim details with others - 🐛 Incompetent customer service - 🐛 Slow response to queries - 🐛 Misleading claims information - 🐛 Unclear claim thresholds - 🐛 Misleading paid claim status - 🐛 Lacks transparency - 🐛 Difficult to view scanned documents - 🐛 Difficult to correlate rejected claims - 🐛 Reward function doesn’t work - 🐛 Need to delete and reinstall app - 🐛 Complicated and difficult claim submission - 🐛 Hospital claims only on phone - 🐛 Customer support not resolving issues - 🐛 Difficult to cancel policy - 🐛 Refusing to cancel policy - 🐛 App fails to load - 🐛 Massive app downgrade - 🐛 Lost useful features - 🐛 Rewards section doesn't work - 🐛 Cannot click on rewards links - 🐛 Lodging claims near impossible - 🐛 System errors uploading docs - 🐛 Constant app updates - 🐛 Switching accounts does not work - 🐛 Changing details blocked - 🐛 Claims only show paid ones - 🐛 50/50 chance of claim processing - 🐛 Policy not honored as promised - 🐛 Poor support with claims - 🐛 Cannot see claim history - 🐛 Cannot edit claims in progress - 🐛 App crashes - 🐛 App crashing when checking extras - 🐛 App crashing on 'my extra usage' - 🐛 Broken after last update - 🐛 Unable to login after update - 🐛 Invalid link error on login - 🐛 Login issues with Safari - 🐛 Terrible user experience logging in - 🐛 Provider list never loads - 🐛 App does not work - 🐛 Email verification error - 🐛 Poor app compared to competitors - 🐛 Can’t display information - 🐛 Many items cannot be claimed via app - 🐛 Utterly useless app - 🐛 Keeps logging me out - 🐛 Defaults to card holder name - 🐛 Slow loading tabs - 🐛 App screen small on iPad - 🐛 App needs iPhone improvement - 🐛 Only policy holder can add card - 🐛 App broken, switches profile - 🐛 App won’t connect to internet - 🐛 Worst app ever - 🐛 Can't login since last update - 🐛 App borked after update **Commonly reported bugs** - Spouse cannot login - Digital member card only shows policy holder name - Cannot see claims in progress - Randomized number receipts for claims - Cannot see dependents and their limits - App constantly has to update - Reward function doesn't work - App reset needed for claims - App crashes when checking extras - App crashes on 'my extra usage' - Broken after last update - Unable to login after last update - Invalid link error on login - Login issues with Safari - Provider list never loads - App does not work - Email verification error - Can't display information - Many items cannot be claimed through the app - Keeps logging me out - Defaults to card holder name - Slow loading tabs - App screen is small on iPad - App broken, switches to policyholder profile - App won't connect to internet - Can't login since last update - App borked after update - Switching accounts does not work - Changing details blocked - Claims only show paid ones, not under review - Lodging claims near impossible - System errors when trying to upload docs - Cannot click on rewards links using iPhone **Most requested features** - Chat function in mobile app - Enable multiple users with own login - Show claims in progress with PDF receipts - Option for FaceID login - Allow viewing previously scanned documents - Allow editing claims in progress - Improve iPhone app experience - Add card to wallet functionality for all policy holders - Lower premiums instead of constant updates ## Newest reviews (10 of 61) ### 3/5 — Customer Service *2026-02-10, version 16.17.0* Hard to get a hold of and needs chat function in mobile app, for all policy holders. ### 2/5 — Buggy *2024-03-05* Claims tab always takes too long to load. No history or status of submitted claims, so no idea if they’ve received them or processing etc. rewards page may as well not exist. Benefits levels showing are good, but a lot of improvements needed ### 3/5 — Reward function doesn’t work *2023-09-04* The reward function always doesn’t work. I had to delete and reinstall the app each time I need to use it. ### 1/5 — Don’t bother with this insurer! *2023-08-25* The process to take out a policy is easy enough through your company but if you want to cancel then it can take forever to get this processed. Called and emailed multiple times to have policy cancelled as I have left the company that I worked for. GU Health are still charging me and are refusing to cancel the policy. If I where you I would take out a policy with another provide but steer clear of GU Health and the parent company NIB as they don’t care about the customer. ### 1/5 — Terrible *2023-08-24, version 12.7* App fails to load just about every time I try to use it. ### 1/5 — Massive app downgrade *2023-06-21, version 12.3* The most useful feature was seeing your extras cover and usage by policy member. This is now gone. There is no reason the app team would have done something so anti-customer so I assume it is nib’s fault since they bought out GU. ### 4/5 — Simple to submit a claim. *2023-05-22, version 12.1* Latest App version is hugely improved. Less clicks to submit claim👍😃 ### 5/5 — Best health insurance App *2023-04-22, version 11.13* User friendly and easy to claim ### 1/5 — Poor *2023-03-30, version 11.12* Lodging claims is near impossible. System errors always when trying to upload docs. ### 1/5 — another update ? *2023-03-19, version 11.11* I wish they would lower their premiums instead of spending money on CONSTANT updates 😡 ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t login as spouse. Member card only shows policy holder name *2026-04-30, version 16.22.0* Can’t login as spouse. The digital member card only has 01 main policy holder’s name but all other family members’ names are disappeared. How can other family member use the card to claim benefits? ### 1/5 — Terrible App & Customer Support *2025-10-27* This app is garbage. You cannot see the claims you have made and are in progress. When you submit a claim you get a randomized number receipt without any details about what it is for. Good luck to you when you submit multiple claims on a same day as you won’t be able to tell which is which. With their recent update, I cannot even see the dependents and their limits anymore. You need to enable for multiple user have their own login to the app (ie main policy owner + spouse). You need to show claims in progress with the actual pdf of receipts being accessible so people can tell what is what. The customer support needs to be retrained to start providing solutions instead of copy pasting answers. We spent HOURS only to leave the call/chat unsatisfied. TERRIBLE APP AND HORRIBLE COMPANY. ### 1/5 — Slow and cumbersome *2025-07-04, version 16.2.0* Very slow and difficult to log in particularly with the Rewards section. App constantly has to update itself even after logging in ### 1/5 — Major dental *2025-06-28, version 16.1.0* Not very helpful with how to claim it no follow ups ### 1/5 — Third class app *2025-06-04, version 16.0.0* Always logs out for unknown reasons and so irritating .. why don’t you give option for FaceID ### 1/5 — Not happy *2025-03-18, version 15.1.0* Not happy that when I go to use my GU Health for a meal massage it’s been declined and I had to reset up my app ### 1/5 — They shared my claim details with another gu customer *2024-06-12, version 13.12* GU shared my personal claim details with another GU customer. They are generally very incompetent and their customer service is terrible as they usually take many days to respond to basic queries. ### 1/5 — Misleading claims information *2024-04-16* I Jan 2024 I reviewed pharmacy coverage reminding under Amber’s profile prior to deciding on whether I would obtain a script for an expensive treatment. At that time the app showed funds for Phamacy were still available and based on this I decided to obtain a course, however it wasn’t until after my claim submission did GU advise via email I had previously reached the threshold and no amount will be paid out. If this was clear from the outset I definitely would not have proceeded with this as I cannot afford this outlay of funds 100% out of pocket. In addition, the claims page on the app shows the Jan claim as PAID with a green tick ✅ which again is again misleading because no amount was actually paid out. Transparency/reliability from GU with their clients is fundamental for them/me to have confidence and trust in your product. I have to say, I feel let down by GU and would not recommend the fund to friends and family. ### 1/5 — Lacks transparency *2023-10-02, version 12.10* The app should allow the user the ability to view previously scanned documents which were related to a claim. It is also difficult to correlate a rejected claim to a scanned receipt. ### 1/5 — Totally unsatisfactory *2023-08-29* Grand United Health has created the most complicated and difficult way of submitting claims online by having some claims able to be submitted on the computer but hospital claims only on a phone! Why can’t all claims be submitted on the one device? A computer. I doubt many older clients would cope without help. I’m sure there is an easier way. Change is needed and the customer support has been saying “The issue is being worked on” For more than a year! Not happy! ## Most praised reviews (10 highest-rated) ### 5/5 — P Duke *2026-06-12, version 16.25.0* Best cover ### 5/5 — The best *2026-02-01, version 16.14.0* Simply the best ### 5/5 — User friendly!! *2026-01-19* So easy to submit claims and navigate ### 5/5 — 10/10 *2025-08-14, version 16.5.0* First class service. ### 5/5 — Great *2024-12-15* Exceptional cover with 80% on most ancillary’s, most service providers I deal with can’t believe how good the cover is ### 5/5 — GU Health. Great App, great fund. *2024-05-22, version 13.11* GU Health. Great App, great fund. Easy to use app. Good benefits. ### 5/5 — Best health fund *2024-04-26, version 13.9* Value for money easy claiming ### 5/5 — So simple *2024-04-17, version 13.8* I’m impressed how easy it was to set up GU app on my phone and submit my first claim. ### 5/5 — Review *2024-02-05* I did not have to wait on, the call was immediately picked up by Himani, who was outstanding. She helped me with the app and took me step by step through the claim process. Thank you ### 5/5 — Cant click using iphone on discount rewards *2023-05-19* so i tried to shop for some shoes on the links for the rewards using an iphone. But you cant click anything in the top corners. So i cant click the basket to check out. My phone is up to date, and also the app doesnt work with a couple of other shops not just newbalance. Its a bit of a shame because the app good for claims. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*