# Guaranty Bank & Trust Mobile — user reviews > 83 indexed App Store user reviews of Guaranty Bank & Trust Mobile by Guaranty Bank & Trust, rated 4.86/5 from 8,766 ratings. - Source: https://appshunter.io/ios/app/guaranty-bank-and-trust-mobile/id734016456/reviews - App overview in markdown: https://appshunter.io/ios/app/guaranty-bank-and-trust-mobile/id734016456.md - Rating breakdown: 5★ 8,059 · 4★ 453 · 3★ 127 · 2★ 38 · 1★ 90 ## What do users think of Guaranty Bank & Trust Mobile? Overall sentiment: neutral **Pros** - 👍 Friendly and helpful staff - 🚀 Easy to use app - 💡 Convenient mobile banking features - 🚀 Efficient money transfers - 👍 Great customer service **Cons** - 🐛 App crashes and glitches - 🐛 Login and Face ID issues - 🐛 Outdated or buggy app updates - 💡 Lack of Zelle support - 💡 Needs more intuitive UI **Commonly reported bugs** - App crashes on iOS 16.4 - Unable to log in or use Face ID - Accounts not displaying properly - Scheduled payments not working **Most requested features** - Add Zelle support - Improve app stability and performance - Enhance UI and navigation - Provide more account and payment details - Restore previous app features ## Newest reviews (13 of 83) ### 2/5 — Mobile deposit doesn’t work anymore *2026-01-23, version 7.93.0.15942* Every time I try to mobile deposit a check it is rejected. So I’m forced to take off of work and go in on bank hours to deposit in person where the check goes through no problem. ### 3/5 — Review *2024-05-24, version 7.48.1.12348* It needs to show the amount of the payment due and the date due when you go in to make a payment. ### 3/5 — Latest update *2024-02-22, version 7.48.1.12348* Can no longer use Face ID to open app ### 5/5 — User Friendly *2023-04-06, version 7.29.1.10284* I appreciate the ease of transferring $$ from one account to the other. ### 2/5 — Won’t open *2023-03-20, version 7.17.2.8804* My app won’t even open! Can we get an update? ### 3/5 — Broken *2023-02-20, version 7.17.2.8804* App not functioning on an iPhone 12 iOS 16.4 So far I’ve killed all my apps, rebooted, and uninstalled/reinstalled. App opens for half a second & force closes. ### 2/5 — App doesn’t work in iOS 16.4 developer version. *2023-02-20, version 7.17.2.8804* Terrible app! ### 5/5 — Great *2022-12-14, version 7.17.2.8804* We just moved here from Ellis County. We banked at our local bank but after dealing with guaranty we now know how a bank should work. Their amazing ### 5/5 — Transferencia *2022-09-09, version 7.17.2.8804* Excelente, profesional ### 5/5 — Help *2022-08-03, version 7.17.1.8727* No matter how upset I am I always get some of the best people so thank you so much ### 5/5 — Best bank ever *2022-06-25, version 7.14.2.7675* Banking fo ### 5/5 — Guaranty Bank *2022-06-23* Royse City location has the most courteous, friendly and professional staff. They listen to your needs, provide you with excellent service and assistance in all banking needs. I moved ALL of my business there when it first opened as Texas Leadership. Best place to bank! ### 5/5 — Great mobile app *2022-06-23* The upgraded app makes it really easy to track our spending, send money to my kids and deposit checks. Very intuitive all around. And seems to improve continuously. ## Most critical reviews (10 lowest-rated) ### 1/5 — Latest update prevents fund transfers *2025-05-15, version 7.80.0.14771* The app crashes every time I try to use Zelle or transfer money to my savings account ### 1/5 — No Zelle support *2025-01-04, version 7.71.2.14175* Spent hours trying to figure out how to receive money through Zelle. No obvious process and no support. ### 1/5 — App crashing *2023-09-28, version 7.32.1.10735* App has been crashing for a week and given how long it takes for them to update the app, I have no idea when I will be able to use it again. It was great and convenient but not knowing when a problem will be fixed is disappointing ### 1/5 — App Closes Immediately Upon Opening *2023-03-16, version 7.17.2.8804* App Closes Immediately Upon Opening The app as stated above closes as soon as you open it on iOS 16.4 however on the Android device I have the app works fine. It makes it very difficult to have to switch between phones to use my online banking when it should be really easy. Please get this fixed…… Thank you ### 1/5 — Newest iPhone update crashes this app *2023-02-21, version 7.17.2.8804* App crashes immediately when opened with newest iOS update. ### 1/5 — WORST SOFTWARE *2022-11-16, version 7.17.2.8804* Not intuitive or fast ### 1/5 — I don’t like it. UI is horrible! *2022-11-09, version 7.17.2.8804* I cannot access statements and I cannot get text message alerts. ### 1/5 — Why *2022-06-22, version 7.14.2.7675* With all the updates now you can’t save your login or Face ID. Used to be so Simple to login now you can’t without entering everything every time ### 1/5 — Face ID *2021-08-11, version 7.6.1.3464* Since the update the face ID does not work and when it saves the access ID I have to back it out and type it in myself or I get an error. ### 1/5 — Update your update *2021-07-10* I can view my transaction history for around 5 seconds and the screen turns white, every single time. I even tried turning my phone on and off. Still does it. Since writing this I uninstalled the app, reinstalled it, and I’m still limited to approximately 3 to 5 seconds of being able to see my account before the screen turns white. What is the deal? Answer me! ## Most praised reviews (10 highest-rated) ### 5/5 — Nice bank *2024-11-20, version 7.48.1.12348* I recommend them. They are always very friendly. ### 5/5 — Kelle Smallwood *2024-09-07, version 7.48.1.12348* We are so appreciative for Kelle Smallwood. Always taking care of her customers. She is friendly, kind, and prompt. There for us when we need it. Sincerely, David and Vickie Hurst ### 5/5 — Review *2024-02-09, version 7.32.1.10735* Guaranty is the place to be for all your financial needs ### 5/5 — 𝐋𝐨𝐯𝐞 ✫✫✫✫✫ *2023-12-16, version 7.32.1.10735* The app is great & simple to use. But best of all, the staff at this bank is spectacular always!!!! ### 5/5 — Awesome *2023-11-11, version 7.32.1.10735* I’ve been a customer at Guaranty for years. They are simply the best. ### 5/5 — Transfer funds. *2023-10-31, version 7.32.1.10735* Easier than ATM. ### 5/5 — Bank *2023-09-24, version 7.32.1.10735* Best bank service I’ve ever had , and I’ve used many in my lifetime. Thank you to all the people of the banks I’ve used. ### 5/5 — App *2023-06-08, version 7.32.1.10735* I like this app because I can check my balance at anytime, day or night! ### 5/5 — Service *2023-05-24, version 7.32.1.10735* I love this bank been here for years my daughter got her account here to .thumbs up great service and online app. ### 5/5 — Great friendly bank *2023-05-20* I’ve been using this bank for quite awhile and continue to be impressed with their friendly service and get it done attitude. Really enjoy banking here! The customer service is wonderful! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*