# GUARDIAN® Accounts & Policies — user reviews > 107 indexed App Store user reviews of GUARDIAN® Accounts & Policies by Guardian Life Insurance Company of America, rated 4.70/5 from 9,629 ratings. - Source: https://appshunter.io/ios/app/guardian-accounts-and-policies/id1215328004/reviews - App overview in markdown: https://appshunter.io/ios/app/guardian-accounts-and-policies/id1215328004.md - Rating breakdown: 5★ 8,060 · 4★ 763 · 3★ 280 · 2★ 100 · 1★ 426 ## What do users think of GUARDIAN® Accounts & Policies? Overall sentiment: negative **Pros** - 👍 Easy to use and understand - 🚀 Convenient mobile access - 💡 Helpful for managing policies **Cons** - 🐛 Frequent bugs and crashes - 🔒 Security issues with login - 💻 Limited website and app functionality - 🕰️ Unreliable and slow performance **Commonly reported bugs** - Login issues and inability to access accounts - Recurring prompts for document delivery preferences - Inconsistent app behavior and data display **Most requested features** - Ability to change payment details and frequency - More detailed account information and history - Improved user interface and navigation ## Newest reviews (10 of 107) ### 4/5 — Would be a 5 if worked on iPad or iPhone *2025-02-15, version 12.21.2* Same ### 3/5 — Big not fixed or created another bug *2025-01-23, version 12.21.1* I’ve used your app many times with no problems. All of a sudden, facial recognition works at sign screen, but the as soon as I’m in facial recognition comes up again and takes me back to log in screen. Just keeps going round and round like that. ### 1/5 — App doesn’t work *2025-01-10, version 12.20.1* Stopped working 6 months ago. Can someone at guardian wake up and fix it ### 1/5 — Don’t believe the information that’s on the app. *2025-01-06, version 12.20.1* I transferred my account from another insurance company to GUARDIAN. This happened almost a year ago. The numbers reflected on the app bear no relationship to the amount of money that I transferred to Guardian. ### 1/5 — Constant issues with app *2024-12-13, version 12.20.1* Login never works ### 1/5 — Not allowing me to log in? *2024-10-30, version 12.18.1* I purchased a plan through marketplace and for some reason, I can’t log into the app at all. I have no issue doing it through the website but when I download this app and try to log in, it doesn’t recognize any of my information. I tried registering, forgot user, etc. and nothing. Very frustrating if I’m only able to log in through the website online. There should be a mobile app for people who purchased dental policies through marketplace… ### 2/5 — Can’t update *2024-05-21, version 11.0.2* When I open the app it says I need to update. When I check the App Store there is no option to update. ### 1/5 — Log in *2024-05-09, version 12.9* I hate the fact that I have to enter a verification every single time I log in and I'm using the same app and phone. So annoying ### 2/5 — Unable to get on from iPad *2024-03-14, version 12.6* I can get on from my iPhone but with the iPad I’m now consistently getting an error message have uninstalled and reinstalled ### 5/5 — Customer Service *2024-03-04, version 12.6* Your CS person demonstrated patience, understanding and professionalism! Thank you! Richard Rossiter ## Most critical reviews (10 lowest-rated) ### 1/5 — The app *2026-04-28, version 12.37.1* The app is not good, it’s like something is alway not working right ### 1/5 — Hard to use *2025-12-17, version 12.33* App does not notify me in advance of when policies are due. It’s very frustrating. notifications may pop up once something is due or past due. This app needs to be better thought through and needs some major updates. ### 1/5 — Crashes constantly *2025-09-11, version 12.28* Can’t reset my password or do anything without the app crashing constantly. ### 1/5 — Bug fix needed *2025-08-14, version 12.28* This app force shut down every time I tried to retrieve my password. I tried both email and text/voice option. This is after the 10 min phone call with the agent made me to download the app after I told him I tried to reset it on a web browser. ### 1/5 — Full of bugs *2025-06-15, version 12.26.1* I don’t understand how an app can consistently be this buggy. App freezes. Unable to log in. ### 1/5 — App Not Working - Black screen *2025-06-14, version 12.26.1* Updated the app and it stopped working. When I open it, it is just a black screen. Updated the app after new version released and still the same results. ### 1/5 — Repeatedly Asking Login *2025-03-07, version 12.22* Can’t get into account due to this cycle ### 1/5 — Can’t log in *2025-03-01, version 12.22* App keeps failing to log in with the updated pw. Please fix this bug!!! ### 1/5 — Sharing doesn’t work. Interface lousy *2025-02-23, version 12.22* Very frustrating. I had to click about 20 buttons to give my spouse access to all my policies. Couldn’t just select all. Then it didn’t work. For the second time. Gave up. No easy way to see what payments are coming up. Have to click each policy. I get emails announcing upcoming payments due but these don’t tell me anything about which policy or how much etc. Please fix your lousy software ### 1/5 — App Not working *2025-01-16, version 12.20.1* Keeps bouncing around login with Face ID and when you get in it kicks you back out to login. Never get to view account anymore. ## Most praised reviews (10 highest-rated) ### 5/5 — The GUARDIAN app *2026-06-09, version 12.38.1* Thanks for making this app available for me to review my insurance policy. It saves me a lot of phone calls. ### 5/5 — Great new experience *2026-05-05, version 12.37.1* The new experience in interface is far better than it was previously great additions ### 5/5 — Review *2026-02-11, version 12.34* Exceeding expectations ### 5/5 — Love the app! *2026-02-05, version 12.34* Very easy to navigate, just beautiful! ### 5/5 — Good insurance company *2025-11-03, version 12.30* Thanks ### 5/5 — Useful app continues to get better *2025-07-22, version 12.27* Originally:The app only shows a black screen after opening. Normally works very well, but has been broken since the last update (maybe the one before?), at least on ios 18.5 EDIT: Fixed! And quickly, thank you. I updated my review to five stars because I do use this app almost exclusively for interacting with my accounts. I am impressed how the user experience and functionality has improved over time. ### 5/5 — Can’t view documents *2025-02-09, version 12.21.1* I downloaded the latest version of the app and I can no longer view my policy documents in the apihtml ### 5/5 — Customer *2024-12-27, version 12.20.1* Easy, clear useful app; excellent customer service ### 5/5 — Very difficult app *2024-05-17, version 12.9* It used to be so easy to use your app. Not anymore. Please bring back the old one. Thank you ### 5/5 — The best of the best *2024-04-18, version 12.8* One of the more important excellent decisions I ever made was buying a whole life policy for my son Brian. Thanks for hiring someone like Thomas Duensing as he was the one who shared your company with my family and I. Guardian is and has lived up to everything Tom told me it would be. So grateful for all the hardworking people at Guardian for being a part of my family’s journey. I tell people all the time about how very special and amazing this company has continued to be through the years. Extremely happy with the technology and all it provides. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*