# Guardian by Elexa (New) — user reviews > 41 indexed App Store user reviews of Guardian by Elexa (New) by Elexa Consumer Products Inc., rated 1.60/5 from 14 ratings. - Source: https://appshunter.io/ios/app/guardian-by-elexa-new/id1474684725/reviews - App overview in markdown: https://appshunter.io/ios/app/guardian-by-elexa-new/id1474684725.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 12 ## Newest reviews (15 of 41) ### 1/5 — Doesn’t work at all *2022-07-07* I can’t even add my location let alone connect to my device. I’m supposed to have faith this will protect me from a leak when I can’t even connect to it? ### 1/5 — Don’t buy *2022-05-20, version 3.2.0* Hardware is great. But, software is basically non-functional in every way. Push notifications have never worked. Contacted support. They said will be fixed. Well… several versions later, still non-functional. ### 1/5 — Doesn’t Work! *2022-05-16, version 3.1.9* New App (3.1.9) does connect to the shutoff valve. Also the sensors stopped working with the valve. So I have nothing that works and no protection. ### 1/5 — Bad update *2022-03-28, version 3.1.8* After updating software my water valve system quit working, waiting for bug fixes. ### 1/5 — Beyond unprofessional *2022-03-19* You’ll never keep it online. Terrible app and software. Made a ticket about a forced OTA FM update and went to their FB user group to troubleshoot many, many bugs in the rollout and found many in my boat. After threatening to be banned, was finally promised a refund. Emailed Elexa Admin JDS like asked with receipts and was told he wouldn’t accept my return and banned me from the page. Never would have made an issue publicly had they not ignored me. Now I’ve got emails, receipts and screenshots of all their shadiness. Stay away. ### 1/5 — System engineering and management are terrible *2022-03-17, version 3.0.8* I had this system for about 3 years, it was never right for production status other than sensors communicating with the valve The purpose of app is not a simple informative feature it actually is part of the operation so one can take immediate action if you are on a trip, the app takes 45 seconds to show the system screen and another 45 seconds to been able to click on devices or events, then it freezes at times and you have to start again, by that time the owner of the system is helpless and the app useless. I have talked to customer service and its manager many times and the response is: it will be fixed when it will be fixed (his IT 101 management course was the user is worthless) I stoped recommending this original concept system to my friends when I realized that my image will go down when they experience the same disappointment I and many of the other reviewers did for similar reasons. Too many reinstalls, too many reconnections, too many calls, too many complaints about the useless app, it is sad but after several years this product appears to be running backwards and no customer service can compensate for that mismanagement and poor software engineering (I worked in IT for 40 years and this appears to be developed by high schoolers practicing c++) Now they issued a new release with no instructions about what to do with the valve and the app and no details about what exactly was delivered on the new version. I need this system and the alternative is to trash an investment of $1000 so I have no choice ### 1/5 — Great concept and design, NOT ready for public use *2022-01-10* This is one of the best designs. Simple to install the valve controller. BUT the device firmware and the app are horrible - not reliable. Very poorly written and very very buggy. This should never have been released for public use until all the issues are fully resolved - unless the company wants to extend the warranty and return window for all customers. Otherwise it’s best to spend a little more and get a different system. Not worth wasting $299 for a kit which is clearly not reliable. I’m taking this back to Lowe’s in the morning. ### 1/5 — Not Happy *2022-01-04* I was forced today to install their new app after finding out the older one was no longer working (even though it had been working fine). Now, I no longer have an account with Guardian according to this new app, which means all of my devices are now gone! I tried to reinstall the valve controller onto the new app several times and could not get it to work. Is my system now a brick??? There is zero customer support! No one returns calls and the emails are not clear. They won’t instruct you over the phone! ### 1/5 — New App Still Not Working Dec 2021 *2021-12-15, version 3.0.7* Old app would not let me log in. So I downloaded the new app. It total garbage, my 12 yr old son could have done better. It does not work. Will not let me add the controller for the unit or the sensors. ### 1/5 — Mixed feelings *2021-12-12* Have had the system for about 3 years. Customer support has been good. Hardware and concept are good but software has been woefully lacking. I have had to totally reset my system multiple times each time requiring extensive communication with support. I have had my valve controller replaced twice due to firmware updates that couldn’t be done remotely. I have had my system fully operational twice only to have it go offline after a couple months because of updates that I did not initiate which leads to working with support again. In all I have had about 4 months of full use out of this product. Sorry but not ready for prime time. ### 1/5 — Slow with little customization *2021-12-06* The app is slow, often unresponsive to taps. Essentially no customization is available. This is especially frustrating when your basement is cold but not anywhere near freezing and it shuts off your water. They should really just open up the API and crowdsource an app. ### 1/5 — Not intuitive, bad hardware and software integration *2021-11-09, version 3.0.7* WiFi setup, firmware updates and general interface is not very well designed or user friendly and requires you to get support from the manufacturer. All YouTube and manufacturers website comments have been disabled making it difficult to find troubleshooting info online. ### 1/5 — V3 wiped It out *2021-10-16* The new app deleted my account and device. Setup a new account. Tried to add my device. It said legacy firmware, will update for 10 minutes. 30 minutes later I cannot even connect to my device to add it anymore. ### 1/5 — Very frustrating app *2021-09-01, version 3.0.2* I’ve had two separate systems for about three years now. I’ve had nothing but problems with the software. For some reason they keep changing it and every time they do nothing works. Probably the most frustrating software application I’ve ever used. Customer support is slow to respond ### 1/5 — Terrible app *2021-08-26, version 3.0.1* Version 3 is the worst ever. Do they not test these apps before release? Seems to have automatically upgraded the firmware of the controller now nothing works. Their response, try powering it off and back on again. What a joke. ## Most critical reviews (10 lowest-rated) ### 1/5 — Out of business? *2024-11-07* I think they are out of business. My cloud connection to them is down and has been for awhile and support links on their app to zen desk are broken as well as other support links on their website. This app and its equipment are useless now. ### 1/5 — Bad app *2023-12-21* The hardwares are goo its the apps that is useless and it makes the product unuseable. ### 1/5 — Garbage *2023-10-30, version 4.5.2* The software doesn’t connect to the valve controller and the unhelpful helpdesk says I can’t get their support because I bought the product through Amazon. Really!? Seriously!? Garbage! ### 1/5 — Can’t get past the user agreement screen! *2023-05-08, version 4.3.0* On my iPhone after entering my username and password the user agreement screen doesn’t accept me clicking on “I agree”. I have scrolled all the way to the bottom but I will not advance past this. This makes my valve controller worthless! Fix it. ### 1/5 — Awful software *2023-02-23, version 4.1.0* Hardware and concept are great but software and app are terrible. Tech support is non-existent. It has been like this for years. ### 1/5 — Terrible *2022-12-25, version 4.0.1* If you have the old app do not upgrade. I did and my system is useless now. Software is garbage. ### 1/5 — Complete garbage *2022-12-19, version 4.0.1* Sort of worked for the first couple months. Now it will not operate, connect, can’t upgrade, support is non existent, app just spins the circle thing for ever. It is like hiring a 2 year old to protect your home. ### 1/5 — New app, same terrible experience *2022-10-10* The actual valve control and sensors are great, much better than Phyn. The only problem is the app was ok, but than they released a new in-house software and it was terrible. Impossible to reconnect devices, and trying to get support is even worse. After 2 years I finally gave up and returned the whole kit to Costco for a full refund. ### 1/5 — Barely Works *2022-08-21, version 3.2.2* Does turn off valve when remote sensor activated. ### 1/5 — Bricked my system *2022-07-16, version 3.2.1* My system simply does not work with this new app. ## Most praised reviews (6 highest-rated) ### 5/5 — New App! *2022-03-18* The new app is great, works flawlessly. Now I can say the guardian system has great software to go along with the great hardware. Thanks to the guardian team for working so hard to give users a great experience! ### 5/5 — Good customer support *2021-10-29* I also had problems updating to the new firmware. The team worked with me to resolve. They responded fairly quick to emails providing me with solutions. When none worked they phoned me and stepped me through the procedures until got firmware downloaded and my controller working again. ### 5/5 — New software *2021-10-24* I have been a longtime Guardian system user. I want to say how impressed I am with the new software. Adding new devices was simple and fast. Connecting to my valve controller was flawless. I had written a bad review in the past, but now I must say this system works very well. Good Job! ### 5/5 — App *2021-09-02, version 3.0.2* Great customer support app works well ### 5/5 — Guardians new app *2021-08-25* I have been a Guardian customer from the beginning. I have had some issues with their previous apps but I can say I am VERY impressed with their team and support. I am even MORE impressed with this latest version of the app. Great job to the entire Guardian team! ### 5/5 — Great customer service, system works well *2021-04-29* I’m not going to lie, migrating from the old app and getting this app to work was not straightforward, despite carefully following the instructions. However, I reached out to customer service through their website, and they were incredibly helpful. They were able to assist with migration, pushed a firmware update to the valve controller, and get everything to work flawlessly. Shout out to Rose R. for her help. Overall, this is a smart way to reduce the risk of damage from water leaks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*