# Guardian Support — Guardian Support for Mobile

> Remote monitoring and management for industrial automation systems. (iPhone/iPad app by Fisher-Rosemount Systems. Inc..)

- Source: https://appshunter.io/ios/app/guardian-support/id1157597036 (this page in markdown: same URL + `.md`)
- Developer: [Fisher-Rosemount Systems. Inc.](https://appshunter.io/developer/1144577817)
- Category: Business, Productivity
- Price: Free
- Rating: 2.17/5 from 6 App Store ratings · 4 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 19 MB
- Languages: English
- Released: 2017-03-03
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/guardian-support/id1157597036/reviews.md

## What is Guardian Support?

Easily manage and monitor the health of your DeltaV, AMS Device Manager, AMS Machinery Manager, Syncade and Ovation systems — while on the go — through the new Guardian Support mobile iOS app from Emerson.

Current Guardian Support subscribers familiar with the Guardian portal’s capabilities will find this mobile app to be extremely easy to use.  From the popular health score gauges, to the matched KBAs and software updates, this new application is a welcome addition to your arsenal when managing the risks, incidents and lifecycle of your systems.

Guardian Support is a comprehensive, prognostic service designed to optimize reliability and performance of an organization’s automation system. Users leverage Guardian Support to gain a competitive advantage and achieve bottom- line business results through critical service and support information.

The Guardian Support portal delivers risk management by giving users quick and easy access to secure, customized support data. Users can access system health score KPIs, as well as increasing security with proactive KBA, software and security updates.

Guardian Support helps organizations minimize and simplify automation system issues with comprehensive incident management. Users have access to 24x7x365 global factory support, and can speed issue resolution by collaborating with Emerson experts to determine the fastest and most appropriate corrective actions.

To help ensure automation system performance over its 30-40+ year lifespan, Guardian Support offers organizations lifecycle management. Users can simplify record-keeping with system-specific inventory management. In addition, organizations can ensure the best cyber security and patch management with proactive lifecycle status notifications on their automation systems.

Features of the Emerson Guardian mobile app include:
-	System health score gauge
-	Matched KBAs
-	Matched security updates
-	Hardware and Software Lifecycle Status
-	Support Call Management

## Key features

- System health score gauge
- Matched KBAs
- Security updates
- Lifecycle status tracking
- Incident management
- Support call management

## Recent user reviews (4 of 4)

All indexed reviews: https://appshunter.io/ios/app/guardian-support/id1157597036/reviews.md

### 1/5 — No longer works

*2024-07-03*

App used to work ok until June 2024, the backend server now appears permanently offline.  Guardian via web browser works ok.  Guess Emerson devs forgot about their mobile app.

### 1/5 — Quit working after iOS update. Someone needs to fix it.

*2023-05-19*

Quit working after iOS update. Someone needs to fix it.

### 1/5 — No access

*2021-03-30, version 7.0.20190519*

This app clearly needs some improvements as it won’t allow me to login. Every time I try to enter my credentials it gives me an message stating:

“installation setup complete. Please press the home button to relaunch the app”

Needs to be resolved immediately!

### 1/5 — Doesn’t Seem to Work

*2021-03-30, version 7.0.20190519*

App keeps saying “Setup Complete: Installation setup complete. Please press the home button and relaunch the app to continue.” I’ve tried relaunching the app without closing it in the background then reopening and have also tried closing it in the background the reopening, but neither attempt worked to log me in. It just repeats the error. Maybe I’m doing something wrong

## Frequently asked questions about Guardian Support

### What systems does Guardian Support monitor?

Guardian Support monitors DeltaV, AMS Device Manager, AMS Machinery Manager, Syncade, and Ovation industrial automation systems.

### What kind of support information is available?

Users can access system health score KPIs, matched Knowledge Base Articles (KBAs), and software and security updates for their systems.

### How does Guardian Support help with incident management?

It helps organizations minimize and simplify automation system issues by providing access to 24x7x365 global factory support and facilitating collaboration with experts for faster issue resolution.

### What is the lifecycle management feature?

Lifecycle management helps ensure automation system performance over its lifespan by simplifying record-keeping with system-specific inventory management and providing proactive notifications on cyber security and patch management.

### Is Guardian Support available on multiple devices?

Yes, Guardian Support is available for iPhone, iPad, and iPod devices.

### What is the update frequency for Guardian Support?

The app was last updated on June 11, 2019, with version 7.0.20190519.

### What is the user sentiment for Guardian Support?

The app has a rating of 2.2 stars from 6 ratings, indicating a mixed to negative user sentiment based on available data.

### Does Guardian Support have ads?

No, Guardian Support does not contain advertisements.

## Version history (last 5 releases)

### 7.0.20190519 — 2019-06-11

Guardian Mobile 7.0 includes the following new features/enhancements:

- Support for Russian Language
- Request to Quote Page
- Bug fix for Sorting

### 6.1.20190213 — 2019-02-20

Guardian Mobile 6.1 includes the following new features/ enhancements:

- Scheduled System Maintenance Results
- Security Email Notification for First Time Device Login 
- Change Guardian Password Requirements
- Fix bug when viewing/searching KBA

### 6.0.20190125 — 2019-02-05

Guardian Mobile 6.0 includes the following new features/ enhancements:

- Scheduled System Maintenance Results
- Security Email Notification for First Time Device Login 
- Change Guardian Password Requirements
- Minor bug fixes

### 5.1.20180723 — 2018-07-26

Guardian Mobile 5.0 includes the following new features/enhancements:

- Stay signed-in feature / Stay connected as long as you don't log out or login on another mobile device. 
- Migrate KBA Search to the new Thunderstone Search Appliance. 
- Improve Performance
- Minor bug fixes

### 5.0.20180709 — 2018-07-17

Guardian Mobile 5.0 includes the following new features/enhancements:

- Stay signed-in feature / Stay connected as long as you don't log out or login on another mobile device. 
- Migrate KBA Search to the new Thunderstone Search Appliance. 
- Improve Performance
- Minor bug fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*