# Guard.Me — user reviews

> 6 indexed App Store user reviews of Guard.Me by guard.me Travel Health Insurance.

- Source: https://appshunter.io/ios/app/guardme/id6473736827/reviews
- App overview in markdown: https://appshunter.io/ios/app/guardme/id6473736827.md

## Most critical reviews (6 lowest-rated)

### 1/5 — 2 years of awfulness

*2026-05-10*

No browser works for the claims and the app keeps crashing in the final step. I was forced to used this for college, hate it, can’t wait to get my public health card

### 1/5 — Unable to login in

*2024-10-21*

It recognised my email but everytime I put my password, the app glitches and I’m unable to login

**Developer response:** Dear ronan_182,
We’re sorry to hear about the issues you’re experiencing with logging in. Your feedback is invaluable, and we’d like to help resolve this as quickly as possible.

Please reach out to our support team so we can assist you directly:
•	Live Chat: www.guard.me
•	Email: customercare@guard.me
•	Phone: 1-888-756-8428 or 905-752-6200

Thank you for bringing this to our attention—we’re here to help!

Kind regards,
GuardMe International Insurance

### 2/5 — Stuck On Password page

*2024-11-30*

Clicking continue on password page doesn’t do anything!

**Developer response:** Dear whileTrue1,

We’re sorry to hear about the issues you’re experiencing with logging in. Your feedback is invaluable, and we’d like to help resolve this as quickly as possible.

Please reach out to our support team so we can assist you directly:
•	Live Chat: www.guard.me
•	Email: customercare@guard.me
•	Phone: 1-888-756-8428 or 905-752-6200

Thank you for bringing this to our attention—we’re here to help!

Kind regards,
GuardMe International Insurance

### 2/5 — Can’t even login

*2024-10-04*

2FA arrives via email about 30minutes later. There’s no other option for authentication. App not optimized for iOS. Website lags too.

**Developer response:** Dear Customer 80,
Thank you for your feedback. We're sorry to hear that you're experiencing difficulties with your login. At GuardMe, we prioritize a smooth user experience, and our customer support team is ready to help you with any login issues or provide alternative solutions.

•	Live Chat: www.guard.me
•	Email: customercare@guard.me
•	Phone: 1-888-756-8428 or 905-752-6200

We appreciate your patience and hope to resolve this for you soon.

Sincerely,
GuardMe International Insurance

### 5/5 — So easy to submit a claim

*2024-10-24*

Thanks for the good app!

**Developer response:** Dear Tsai chun,

Thank you for your kind words! We’re thrilled to hear that you found the app easy to use and that submitting a claim was a seamless experience. Feedback like yours inspires us to keep improving and ensuring that our tools meet your needs.

If there’s anything we can do to make your experience even better, don’t hesitate to let us know!

Best regards,
GuardMe International Insurance

### 5/5 — Super easy to use

*2024-09-04*

This is going to make submission of claims and having my HAC available at a moment’s notice.

**Developer response:** Dear Luluismylife,
We’re so glad to hear that the app has made claim submissions and accessing your HAC easier! Your positive feedback means a lot to us and encourages our team to continue creating tools that simplify your experience.

We'd love to hear from you if you have any suggestions or ideas for additional features!

Warm regards,
GuardMe International Insurance

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*