# Gubal Admin — Manage drivers and payments

> Manage drivers and payments (iPhone/iPad app by AHMED HASHIM KAREEM AL-DULAIMI.)

- Source: https://appshunter.io/ios/app/gubal-admin/id6772547958 (this page in markdown: same URL + `.md`)
- Developer: [AHMED HASHIM KAREEM AL-DULAIMI](https://appshunter.io/developer/1889191564)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 15.0 · 71 MB
- Languages: American English, Arabic, Kurdish
- Released: 2026-06-14
- Data updated: 2026-08-27
- User reviews in markdown: https://appshunter.io/ios/app/gubal-admin/id6772547958/reviews.md

## What is Gubal Admin?

Gubal Admin — the operations and management app for Gubal, a tuk-tuk ride-hailing service in Iraq.

This app is designed for Gubal's administrative staff and the company's authorized regional agents. Sign-in requires official credentials issued by management; self-registration is not supported.


■ What you can do in this app

Operations dashboard
Monitor service status in real time: active drivers, ongoing rides, daily revenue, and open complaints.

Driver management
Review new registration requests, verify documents, activate accounts, and track each driver's performance.

Payment review
Approve wallet top-up receipts, review electronic transactions, and process onboarding payments.

Support tickets and complaints
Receive complaints from riders and drivers, respond directly, and keep an auditable record of decisions.

Notifications
Send notifications to drivers and riders, immediately or scheduled, and monitor delivery rates.

Emergency alerts
Receive emergency alerts from users and track them on the map as they happen.

Regional reports
View zone-level statistics and trends to support management decisions.


■ Tools for regional agents
- Manage the drivers in your zone and follow their status.
- Receive cash wallet top-ups and instantly convert them into driver balance.
- Settle monthly dues with the company electronically or via bank receipt.
- Provide local support to drivers before escalating issues to central management.


■ Security and privacy
- Secure sign-in with email and an encrypted password.
- Fully encrypted connection using modern security protocols.
- Multi-tier, role-based permissions (central admin, agent, sub-admin).
- Any user can request deletion of their account and data from within the app.
- Employee data is never shared with third parties for advertising or marketing.


■ Requirements
- Official credentials issued by Gubal.
- A stable internet connection.


■ Important note
This app is not open for public sign-up. If you install it without being an authorized Gubal employee or agent, you will not be able to create an account or sign in.
If you are a tuk-tuk driver who wants to work with Gubal, download the "Gubal Captain" app.
If you are a rider who wants to book a trip, download the "Gubal" rider app.


■ Support
Authorized users can reach central management through the in-app support section.


Gubal — an Iraqi service, operated by Iraqis.


## Version history (last 5 releases)

### 1.2.1 — 2026-08-19

• Fixed: the keyboard no longer covers the reply field in complaints, support tickets and violations
• New: a cancellation watchlist to spot repeat-cancel accounts
• New: cancellation-abuse controls (rolling window, tier escalation, serial-abuse block)
• Stability improvements

### 1.2.0 — 2026-08-10

• Session health: now lists who was actually affected, with the reason and
  evidence for each case, plus a button to clear the alert after review.
• Update gate: live preview of what the two build numbers will do before saving.
• Update screens in all three languages, plus general fixes.

### 1.1.9 — 2026-08-05

• Session health panel: instant alerts for broken accounts, with one-tap repair.
• Notifications: see how many devices each broadcast reached, and delivery to
  all passengers is now fixed.
• Add driver: pick governorate, then zone, then the responsible agent among all
  of that zone's agents.
• Agent documents (national ID) now shown on the agent's page.
• Control captain wallet top-up methods: enable/disable and rename.
• Control how captains register (self-registration or via the registration team).
• Warning for zones marked "active" that are not actually live for users.

### 1.1.8 — 2026-08-03

• Correct payment amounts with a mandatory reason and a "who changed it and why" log.
• Bulk sign-out for an area or governorate, spread over several days.
• Rides screen: richer details, driver/passenger profiles and phone numbers.
• Per-area fare pricing and finer smart-dispatch controls.
• Net profit now includes ride commissions; each agent's effective rate is shown.
• Passenger ranking with coupon grants, plus activity heatmaps.
• Scheduled notification campaigns, canned replies, and a realtime-feed repair tool.

### 1.1.7 — 2026-07-26

• Activity heatmap: demand, supply and unserved requests.
• Scheduled notification campaigns, with duplication and geographic targeting.
• Redesigned cancellations page with accurate reasons and insights.
• Per-area ride pricing management.
• Expanded agent controls: commission by source, and multiple agents per zone.
• Canned replies, plus dashboard and zone-management improvements.

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## More apps by AHMED HASHIM KAREEM AL-DULAIMI

- [Nafarat](https://appshunter.io/ios/app/nafarat/id6761373793)
- [Gubal: Iraq's Tuk-Tuk](https://appshunter.io/ios/app/gubal-iraqs-tuk-tuk/id6772547510)
- [Gubal Captain - For Drivers](https://appshunter.io/ios/app/gubal-captain-for-drivers/id6772547749)

All apps by AHMED HASHIM KAREEM AL-DULAIMI: https://appshunter.io/developer/1889191564

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*