# Guelph Transit OnYourWay — user reviews > 27 indexed App Store user reviews of Guelph Transit OnYourWay by Payment In Motion. - Source: https://appshunter.io/ios/app/guelph-transit-onyourway/id1531209937/reviews - App overview in markdown: https://appshunter.io/ios/app/guelph-transit-onyourway/id1531209937.md ## Newest reviews (11 of 27) ### 1/5 — QR code barely ever scans *2023-02-28, version 11* Using the QR code through the app is a pain especially when there’s a big line to get on the bus on top of that bus drivers seem to think it’s your fault when the QR code doesn’t scan and they’ll get mad at you ### 1/5 — Horrible *2023-01-03, version 11* They won’t let me login and I have confirmed the account information multiple times. I can login on a browser with the exact same login info perfectly fine, but the app says the info is wrong. ### 1/5 — Fix this ish *2022-12-06, version 11* Cant log in, extremely frustrating ### 1/5 — issue *2022-10-03, version 11* log in issue, email and password all corect ### 1/5 — Worst app ever *2022-05-01, version 8.0* Sign in issue ### 1/5 — Unable to sign in *2022-03-06, version 8.0* Please remove the app from app store if you can’t fix the sign in issue. I’m unable to sign in for like 8months now and it’s infuriating. I will he complaining this to apple support as well to remove the app from apple store. ### 1/5 — Add it to apple wallet *2021-11-11, version 8.0* I put my phone near the scanner it goes to my apple wallet because the nfc reader is near the nfc reader and it ended closing the QR code screen so it doesn’t scan ### 1/5 — App is not serving its purpose *2021-10-16, version 7.0* App is frustrating to use. QR code doesn’t scan 9 out of 10 times. This wastes tons of time- also, some bus drivers come up with all sorts of false theories (like the screen protector of the phone doesn’t make it possible for the QR code to scan). ### 1/5 — Not able to sign in *2021-09-29, version 6.0* Still not able to sign in with my account. Please fix ASAP ### 1/5 — Unable to login *2021-09-23, version 6.0* I have a valid guelph transit account and can login on web browser but it says invalid on app. ### 1/5 — ugh *2021-08-26, version 5.0* Can ya'll stop fixing something? Bc of ur MULTIPLE updates in 2 weeks, I can't log in to my account. It's bothersome. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2025-10-10, version 13* The app doesn’t recognize my account, so I can’t use it to ride the bus. Good thing I kept my physical card. ### 1/5 — App doesn’t work *2025-06-20, version 13* You are never able to login to the app , I transferred funds to the app and I have never been able to login , hence lost all the money put into the app ### 1/5 — App never works *2025-02-05, version 13* The app never lets me log in and is too unreliable to trust with getting to and from work. ### 1/5 — One of the worst transit apps 🫠 *2024-05-23, version 13* Really, You couldn’t build a better app. You can even buy premade apps for this purpose. ### 1/5 — Unusable *2024-02-01, version 13* If and when you can get the login to work, you’ll likely be unable to properly add the information needed to use your account and pay. Also, why do you need my phone number to pay for a bus fare? ### 1/5 — Why…. *2023-12-03, version 13* I already have a physical card with an account but this app is a separate account it seems… why can’t there just be a “user account” for the OnYourWay system. I shouldn’t have to pay twice to use this app. Or why can’t I load my $5 a pop card onto this app… ### 1/5 — Can’t Log In *2023-11-25, version 13* Myself and others in these reviews are saying they cannot log in and the issue is still not fixed. I tried doing “forgot password” and when it asked for my email it told me the account did not exist…I’ve had my bus pass for almost 3 years. ### 1/5 — Unable to login *2023-10-16, version 13* I can login through website. Eventhough all data are same, it says invalid login. Please fix it. ### 1/5 — Scaning *2023-04-20, version 11* Whenever, I am going to scan the QR near the reader the NFC reader open the apple wallet. ### 1/5 — NFC reader *2023-03-14, version 11* Every time you put your phone on the scanner it goes to my wallet, and bus drivers just get mad and blame you for it not working. This is happening too much for the app to even work! Terrible make a new one or make it better ## Most praised reviews (6 highest-rated) ### 4/5 — Improved *2023-08-05, version 11* This app is working better now than when I first tried it. ### 4/5 — Needs improvement *2023-06-16, version 11* Opens the wallet when trying to scan the QR code. Overall usability could be better. ### 3/5 — Improvements required *2023-04-26, version 11* 1) Opens apple wallet when trying scan QR code 2) QR code has 20 seconds timer so it gives you the impression it’s valid only for 20 seconds and you will have to purchase new ticket if you miss and generate it again. However, QR code is valid for 60 minutes (going to change to 90) and lets you transfer for free. Change the design to indicate that ticket is valid for 60 minutes and you will be able to regenerate without purchasing tickets. 3) Make it easy to purchase ticket maybe directly from generate qr code screen. Given that Guelph is moving to pay as you go model, most people will buy 1 ticket at a time so this will be very useful feature. ### 3/5 — Hard to scan *2021-11-11, version 8.0* Every time I try to scan, my Apple Pay keep popping up?? ### 2/5 — Apple Pay needs to be suppressed *2023-03-02, version 11* As others have mentioned, scanning the QR code can take many attempts because the contactless payment system / NFC triggers Apple Pay, which pops up in front of the QR code. This is a fairly simple fix for the developer -- and it's crazy that it hasn't been addressed yet -- but nothing can be done at the user end. It can result in a very demoralizing and time-consuming experience for a rider on a busy route. ### 2/5 — Tons of UI/performance issues *2022-05-07, version 8.0* Please fix the app. It’s not on par with other apps on the App Store. It’s got a ton of UI issues and inconsistencies and additionally, the performance of the app is really bad. Scrolling is janky, taps are sometimes not even recognized and the app doesn’t scale properly to fit the screen of newer iPhones. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-29.*