# GUESS — user reviews > 96 indexed App Store user reviews of GUESS by GUESS?, Inc., rated 2.90/5 from 243 ratings. - Source: https://appshunter.io/ios/app/guess/id687484959/reviews - App overview in markdown: https://appshunter.io/ios/app/guess/id687484959.md - Rating breakdown: 5★ 89 · 4★ 14 · 3★ 16 · 2★ 24 · 1★ 100 ## What do users think of GUESS? Overall sentiment: negative **Pros** - 👗 Wide variety of clothing selection - 💬 Personal stylist chat feature - 🎁 Rewards/loyalty points program - 📱 Mobile shopping convenience - 🎯 Personalized style recommendations - 🛍️ Outfit bundles and curated collections - 💳 Gift card integration **Cons** - 🐛 Frequent app crashes and force closes - ⏳ Slow loading times and lag - 🔄 Poor navigation without back button - 🔐 Persistent login and authentication issues - 💾 Data not saving (wishlist, cart, preferences) - ❌ Content fails to load - 🔌 App freezes and becomes unresponsive - 📵 Checkout process problems - 🚫 Limited geographic availability (USA/Canada only) - 📦 Order history not displaying - 🔗 Syncing issues between app and account **Commonly reported bugs** - App crashes when scrolling too quickly - Login fails with correct credentials - Shopping cart items disappear or become inaccessible - Wish list items not loading or saving - Rewards points not crediting to account - User gets logged out unexpectedly - Content loading error messages - Checkout process loops or fails - Promotional codes not working - Purchase history not displaying - App won't open or gets stuck on loading screen - Duplicate items appearing in cart - Size chart not loading - Order tracking not working - Points not syncing between app and account - App incompatible with newer phone models (Pro Max) - Password reset functionality broken - App crashes during payment processing **Most requested features** - Add functional back button for navigation - Fix and restore spin wheel points challenge - Allow profile editing (gender, account info) - Improve wish list functionality and access - Better product descriptions and size guides - Model height and size information - Customer reviews and ratings on products - QR code scanner for in-store items - Easier customer service contact options - Better promotional code application - Expand geographic availability beyond USA/Canada - Improve rewards points tracking and application - Better order tracking functionality ## Newest reviews (20 of 96) ### 1/5 — Never works *2025-01-07, version 7.9.1* This app never seems to be works . Always has the circle likes it’s loading . Tried deleting and reinstalling same issues . Will delete ### 1/5 — Terrible customer service please go somewhere else *2024-12-09, version 7.9.1* i ordered online and they lost my order and after they say i have to pay again for order and not able to return any items if i don't like or anything else. There is not my fault that you lost my order and provide no resolution but only asking twice payment. ### 1/5 — Do not work anymore *2024-06-22, version 7.8.1* Just updated this and the factory app and the both can’t load categories. I think guess has given up on these apps DO NOT DOWNLOAD ### 2/5 — Buggy *2024-05-09, version 7.8.1* Very buggy and doesn’t sync well. ### 1/5 — Terrible app *2024-02-18, version 7.8.0* Who ever created this app needs to fix every aspect, always loading glitching or entirely kicking me out the app after countless updates that doesn’t change a thing. Guess I love, the app I hate. ### 1/5 — Very laggy and slow *2022-10-22, version 7.5.0* Very slow can hardly scroll up or down the page have to close and reopen the app every time ### 1/5 — Sucky App!! *2022-09-20, version 7.5.0* I really love this brand, but this app is so lame that won’t let me sign in to my account ### 2/5 — Wish list never saves *2022-01-26, version 7.3.3* Every time I save items in my wish list on the mobile app, the items are removed each time when I open the app again. And the wish list says it’s empty. ### 1/5 — Needs updating… *2021-12-02, version 7.3.3* Definitely this app needs to be updated, I’m kinda surprised that Guess has not looked into this?..very odd I love the cloths but disappointing that it won’t save my wish lists or size I chose, I can’t even edit or update my own account info from the app. Even my credit card info is never saved I always have to enter it. So frustrating, shopping is supposed to be relaxing. ### 1/5 — Please UPDATE your app!!!! *2021-09-21, version 7.3.1* Listen… The design and layout for this app is so outdated! It doesn’t even fill the whole screen on my Pro Max. It’s like it’s made for the iPhone 4S. This is solely the reason why I don't use it to make purchases online. It’s as if you only want me to go to a physical store to buy something (during a pandemic). Your GUESS, I’m more than sure you have the funds to prioritize this issue an have it updated immediately to join us in 2021. At this point, I’ll uninstall the app but once you take this feedback and finally decide to make the change… Please notify me and maybe I’ll be able to buy something online now with my iPhone. ### 1/5 — Great brand but worst app management *2021-06-29, version 7.2.2* In my personal experience, this is the worst online shopping application , takes a longer time to load than other apps . The size chart isn’t loading either you cant track your order . Its going on html page . Worst application experience ### 2/5 — App crashes a lot *2021-03-27, version 7.2.0* Takes too long to load and the check out process is terrible. I would have to purchase online not using the app at times. I still love the clothes. ### 1/5 — It’s a really bad app *2021-03-13, version 7.2.0* Me gusta mucho esta marca pero la aplicación es muy mala siempre está fallando 🤷🏻‍♀️ ### 3/5 — No where button to apply points and split the points.. *2021-03-02, version 7.2.0* I see my points but cant apply it nor split it. I’m signed in on my app but not on my points... ### 2/5 — Various glitches *2020-09-30, version 7.0.3* Merchandise and design/layout is good. Too many glitches, including logging user out, wish list lock out, repeatedly requiring user to specify which country/language, and spontaneous shut down. ### 3/5 — Wish list broken! *2020-09-25, version 7.0.3* Since the last update (about a week ago) the app won’t load my favourites! This sucks because I ultimately shop off that list, picking and choosing based on size availability and price. If your wish list can’t be seen you can easily forget about a purchase you intended to make. GET THIS FIXED ASAP PLEASE!!!! ### 1/5 — Keep logging me off and purchase history not available *2020-09-03, version 7.0.1* I purchased bunch of stuff from the app but neither the purchase history shows any item ir tracking nor my store card got any points. Also keeps logging me off ### 2/5 — App doesn’t work *2020-08-18, version 6.0.5* I always love shopping from Guess but this time checking out is a big problem it always says log in and reset password!!!!! Pls fix it!!!! ### 1/5 — Waste of time *2020-08-13, version 6.0.5* Downloaded this and signed up for emails to receive promotion only to find out it doesn’t apply to most items. No easy way to contact customer service. Items listed do not have customer reviews/ratings. No description of sizes of items models are wearing and their height/sizes. No description of fit of items. ### 1/5 — Won’t even load!! *2020-08-04, version 6.0.5* It won’t open or load... can’t even look at anything.. please fix I love guess !! ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst experience *2026-06-26, version 8.1.2* Ordered 15 days ago and haven’t received yet worst delivery experience ### 1/5 — Trash *2026-06-05, version 8.0.0* There is not even a back button… ### 1/5 — Order stolen *2026-05-19, version 8.0.0* Worst experience, i just checked my door after delivery confirmation mail, there was nothing, when i call them they didn’t listen anything, just keep saying your order is delivered in our system we can do anything, they neither resend the package nor refund my money ,wasted my $200, never shopping again from this app. ### 1/5 — Back arrow? *2026-05-06, version 8.0.0* Worse app and I’m once again uninstalling since whenever I view an item, I cannot go back! There is not ‘go back’ option so you’re stuck on main menu. ### 1/5 — Horrible to add something in the car *2026-04-27, version 8.0.0* Is impossible to guy here ### 1/5 — Bad App *2026-04-05, version 8.0.0* The layout of this app is terrible. It's so bad I you can't even shop on it. As you browse through clothes there is no back button. You have to exit the app entirely to view other items. It's horrible!!! ### 1/5 — lie *2026-04-05, version 8.0.0* i cant een get my 15 porcent off and my free shipping dey js lying 4 no reason i guess. i want dat hysteric glamour collab cuz dat fye as fuq i cant een een een een ### 1/5 — Update your app *2026-03-21, version 8.0.0* Outdated app you can’t click or select to go back and have to start your search all over very frustrating so I gave up didn’t buy anything ### 1/5 — Too bad experience *2025-10-22, version 8.0.0* This app not working good! ### 1/5 — Lost package *2025-06-27, version 7.9.1* I didn’t receive a package, and instead of them sending a replacement, I have to order it again, then call back and have a refund on the first purchase , why is there so many steps ## Most praised reviews (10 highest-rated) ### 5/5 — Wow *2020-05-16, version 6.0.5* I cant see my order history even tho i bought my item ### 5/5 — Cool *2019-05-13, version 5.5.5* Cool ### 5/5 — Best Stylist 💕 *2018-01-10, version 5.3.9* I am obsessed with the Stylist Chat feature on this app. It’s like a personal shopper, but free!!! She showed me a few options and I ended up loving all of them, wish they had this feature in their website. ### 5/5 — Digital First *2017-04-12, version 5.2* Great app! Love the upgrades and navigation. Chat function with the stylists makes the difference with the shopping experience. Keep it up with the upgrades. Thank you! ### 5/5 — Den6577 *2017-04-06, version 5.1* I love this app. They have a wide variety of selection to choose from and they always have new clothes coming out. Using this app is quick and easy. I can easily browse through the app and shop for myself and kids all in one app. ### 5/5 — Great App! *2017-04-06, version 5.1* Love the new updates and features the Guess app provides. Especially the Just For You feature where it just knows my style and I can easily save and purchase the items I really like! ### 5/5 — Love the chat feature!!! *2017-04-06, version 5.1* I love the new chat feature!! I was able to chat with a stylist and get personal recommendations. They hooked me up with a really cool bomber jacket that I didn't even think about! It's really cool to have a personal stylist that can recommend something to me with a really fresh perspective. The new Shop section is also really cool and makes it easy for me to shop! ### 5/5 — Best app ever *2017-02-25, version 5.1* For all my GUESS lovers please get this app and use the chat button! It's simply amazing and it's so much easier to shop online. The chat feature has to be my favorite though . I have met a GUESS employer who has helped me with all my purchases and she is the sweetest! Everyone there are there to help you it's like having a stylist with you while you shop online. I can't say how much I love this app. You won't regret it :) ### 5/5 — Desperately needs a back button *2014-01-05, version 3.5.0* I shop regularly at guess store and online was very happy when the app was available but disappointed that there's no back button and I have to keep going back from the beginning please update and fix..thank you. ### 5/5 — Great App *2013-12-08, version 3.5.0* If you shop at Guess you must get this app! I downloaded this app and upon signing in my Guess List card was linked in to the app allowing me to see my point balance. I was also able to add my Guess gift cards into the app to see the balance available on each card I added to the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*