# Guest Assist — Asistencia para el Turista

> Emergency tourist assistance and information for Quintana Roo, Mexico. (iPhone/iPad app by GOBIERNO DEL ESTADO LIBRE Y SOBERANO DE QUINTANA ROO.)

- Source: https://appshunter.io/ios/app/guest-assist/id1417283017 (this page in markdown: same URL + `.md`)
- Developer: [GOBIERNO DEL ESTADO LIBRE Y SOBERANO DE QUINTANA ROO](https://appshunter.io/developer/1477359601)
- Category: Travel, Utilities
- Price: Free
- Rating: 1.92/5 from 12 App Store ratings · 7 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 53 MB
- Languages: English
- Released: 2018-12-14
- Data updated: 2026-07-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/guest-assist/id1417283017/reviews.md

## What is Guest Assist?

Ofrece información y orientación acerca de procedimientos para la
atención y/o resolución de situaciones de emergencia que afecten la integridad física o bienes
personales de los turistas que visitan el Caribe Mexicano en el estado de Quintana Roo, México.
Esta App forma parte del Programa de Atención al Turista.

1. Llamadas gratuitas a números de emergencias como al 911 (Emergencias) 088 (Guardia
Nacional) 089 (Denuncia Anónima), 078 (asistencia en carretera) y al Call Center de la Secretaría
de Turismo.
2. Asesoría jurídica y atención personalizada.
3. Acceso al catálogo de Prestadores de Servicios Turísticos oficiales.
4. Posibilidad de compartir ubicación con alguna persona de confianza usando las funcionalidades
del teléfono móvil.
5. Procedimientos legales - administrativos oficiales: extravío o robo de pasaporte, tarjeta bancaria
clonada, recepción de quejas contra prestadores de servicios turísticos, quejas por fraude
cibernético, información médica
6. Directorio del cuerpo consular acreditado en Quintana Roo, México.
7. Directorio de Fiscalías del Estado de Quintana Roo, México.
8. Directorio de Hospitales del Gobierno del Estado de Quintana Roo, México.
Nota. El servicio de Call Center de la Secretaria de Turismo solo está disponible para los turistas
que se encuentran en el estado de Quintana Roo, México.

## Key features

- Emergency contact numbers
- Legal and personal assistance
- Official service provider directory
- Location sharing
- Legal procedure guidance
- Consular and fiscal directory
- Hospital directory

## Recent user reviews (7 of 7)

All indexed reviews: https://appshunter.io/ios/app/guest-assist/id1417283017/reviews.md

### 4/5 — It works

*2026-04-07*

App opens. Account creation works. Important information is available. I wouldn’t recommend adding your information to the “wallet” section. Not confident that those details will be kept secure.

### 5/5 — Works great

*2025-09-19*

This app works fine and has tons information. All the links work.

### 1/5 — Crashes

*2024-03-08*

Won’t work at all

### 1/5 — It doesn’t work

*2024-03-05*

This app won’t even open.  It just crashes!  Deleting it.

### 1/5 — Keeps crashing

*2024-02-04, version 2.3.3*

I have reinstalled it and it keeps crashing will load to the home page then crashes a second later

### 1/5 — Can’t open

*2024-01-16, version 2.3.3*

Recommend by Visitax Mexico in confirmation email, can’t open, exit immediately when try.

### 1/5 — CRASH!

*2023-10-24*

App crashes when trying to open. Completely unusable.

## Frequently asked questions about Guest Assist

### What is Guest Assist?

Guest Assist is a travel app designed to provide emergency information and guidance for tourists visiting Quintana Roo, Mexico. It offers direct access to emergency services, legal advice, and a directory of official tourism providers.

### Does Guest Assist have ads?

No, Guest Assist does not contain advertisements. It is a free application provided by the government to assist tourists.

### What emergency numbers can I access through Guest Assist?

Guest Assist provides direct access to emergency numbers such as 911 for general emergencies, 088 for the National Guard, 089 for anonymous reporting, and 078 for roadside assistance. It also includes the Call Center of the Secretariat of Tourism.

### Can Guest Assist help with legal issues?

Yes, Guest Assist offers legal and administrative guidance for common tourist issues. This includes procedures for lost or stolen passports, cloned bank cards, and complaints against service providers or for cyber fraud.

### Is Guest Assist available for Android devices?

Guest Assist is available for iPhone and iPad devices. The provided data does not specify support for Android devices.

### What is the user rating for Guest Assist?

Guest Assist has a user rating of 1.7 stars based on 11 ratings. This indicates a generally negative user sentiment based on available data.

### How often is Guest Assist updated?

The latest version of Guest Assist is 3.4, and it was last updated on March 19, 2026. This suggests a recent update, though the year 2026 is likely a placeholder or error in the provided data.

### Does Guest Assist offer support outside of Quintana Roo?

The Call Center service provided by the Secretariat of Tourism through Guest Assist is exclusively available for tourists within the state of Quintana Roo, Mexico. Other emergency contact features may be globally accessible.

## Version history (last 5 releases)

### 3.6 — 2026-05-13

WALLET:
    Se implementó nuevo diseño de WALLET descarga de imágenes e inspección de imágenes
CONSULADOS:
    Nuevo diseño de CONSULADOS más compacto y fácil de usar

### 3.4 — 2026-03-19

WALLET:
    Se implementó nuevo diseño de WALLET descarga de imágenes e inspección de imágenes
CONSULADOS:
    Nuevo diseño de CONSULADOS más compacto y fácil de usar

### 3.3 — 2026-03-14

WALLET:
    Se implementó nuevo diseño de WALLET descarga de imágenes e inspección de imágenes
CONSULADOS:
    Nuevo diseño de CONSULADOS más compacto y fácil de usar

### 3.2 — 2026-02-26

WALLET:
    Se implementó nuevo diseño de WALLET descarga de imágenes e inspección de imágenes
CONSULADOS:
    Nuevo diseño de CONSULADOS más compacto y fácil de usar

### 3.1 — 2025-08-12

WALLET:
    Se implementó nuevo diseño de WALLET descarga de imágenes e inspección de imágenes
CONSULADOS:
    Nuevo diseño de CONSULADOS más compacto y fácil de usar

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## More apps by GOBIERNO DEL ESTADO LIBRE Y SOBERANO DE QUINTANA ROO

- [SITUR-Q](https://appshunter.io/ios/app/situr-q/id6476523558)
- [IndicaturQ](https://appshunter.io/ios/app/indicaturq/id6756795769)

All apps by GOBIERNO DEL ESTADO LIBRE Y SOBERANO DE QUINTANA ROO: https://appshunter.io/developer/1477359601

## Related topics

[quintana roo](https://appshunter.io/ios/topics/quintana-roo) · [guest assist](https://appshunter.io/ios/topics/guest-assist) · [guest assist app](https://appshunter.io/ios/topics/guest-assist-app) · [guestassist by newbook](https://appshunter.io/ios/topics/guestassist-by-newbook)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*