# GuestAssist by NewBook > Mobile app for managing hotel stays and booking services at partner properties. (iPhone/iPad app by NewBook Pty Ltd.) - Source: https://appshunter.io/ios/app/guestassist-by-newbook/id1445634599 (this page in markdown: same URL + `.md`) - Developer: [NewBook Pty Ltd](https://appshunter.io/developer/1445634598) - Category: Travel - Price: Free - Rating: 1.20/5 from 16 App Store ratings · 43 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 58 MB - Languages: American English - Released: 2018-12-08 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/guestassist-by-newbook/id1445634599/reviews.md ## What is GuestAssist by NewBook? GuestAssist by NewBook provides you with everything you need for a seamless stay experience. Book accommodation, add-ons, find directions and more at thousands of partner properties. Top features: - View reservation details - See account balance - Make payments - Make another reservation - Book activities and add-ons before you arrive or during your stay - Get directions to and around a property - Book an Uber - View Wi-Fi details - Check the weather - Find local attractions and events - Find doctors and other nearby services - Read a digital compendium - Contact the property Additional features coming shortly: - Chat with NEW.B.I.E, our artificial intelligence guest assistant - Stay extensions - Check in and out - Room upgrades - Late checkout - Log a maintenance issue Please note: you must already have a reservation at a NewBook-powered property in order to use the GuestAssist App. ## Key features - View reservation details - Make payments - Book activities and add-ons - Get directions - View Wi-Fi details - Contact the property ## Recent user reviews (10 of 43) All indexed reviews: https://appshunter.io/ios/app/guestassist-by-newbook/id1445634599/reviews.md ### 1/5 — Total garbage *2024-10-22* This app is a waste of time! ### 1/5 — Don’t bother *2024-09-16* Incapable of reading QR code which renders the whole thing useless ### 1/5 — Worthless *2024-04-21* I have never rated an app. However, this is so bad, I had to! No way to login with Google - null exception. Login with phone number - never get the text from them. If you do get logged in with Apple - the only way to find your booking is to scan a QR code. My facility did not provide a QR code. Deleting and moving on. ### 1/5 — No QR code *2024-01-22* Only way to find your booking is to scan a QR code, can’t type in a booking number or confirm details or any other alternative. Booking confirmation told me to download app and scan QR code but then didn’t include a QR code. Even if it had of it’s a bit impractical given you can’t scan something unless you’ve got a printed version. Not very helpful for those who do everything digitally from their phone. ### 1/5 — Doesn’t work *2023-12-30* Goes in a loop does not work ### 1/5 — Appalling. *2023-09-11* Not sure how apple can allow apps that clearly don’t function. I hope NewBook’s clients and prospects bother reading these reviews. I wouldn’t be doing business with them. ### 1/5 — Can’t log in *2023-09-09* Don’t get this app. It does not work. Says text was sent but never received the message. No option to try again. ### 1/5 — App does not work, just collects your info. *2023-08-17* Once this app collects your information, no link is sent and you cannot look up your reservation. There is no help function. ### 1/5 — Shockingly useless *2023-06-08* Hard to believe this app hasn’t been killed off. Nothing in the app works. Literally nothing. But don’t take my word for it - read the many other consistently poor reviews. I feel dirty giving the app even one star. Avoid at all costs. ### 1/5 — App not functioning…unable to login *2023-04-27* Only received error messages when trying to login using any of the methods offered. Odd that it doesn’t have the option to login using email or username… just phone number, Facebook, Google, or Apple accounts… and none of them work. ## Frequently asked questions about GuestAssist by NewBook ### What does GuestAssist by NewBook do? GuestAssist by NewBook is a mobile application designed to enhance your stay experience at partner properties. It allows you to view reservation details, make payments, book activities and add-ons, get directions, and access property information like Wi-Fi details and local attractions. ### What are the key features of GuestAssist? Key features include viewing reservation details, checking account balances, making payments, booking additional services before or during your stay, getting directions to and around the property, viewing Wi-Fi information, and contacting the property directly. Future updates will introduce an AI assistant and streamlined check-in/out processes. ### Is GuestAssist by NewBook free to use? Yes, the GuestAssist by NewBook app is free to download and use. The provided description does not indicate any costs associated with the app itself, though bookings and add-ons made through the app will incur charges from the property. ### Who can use the GuestAssist app? To use the GuestAssist app, you must already have an active reservation at a property that is powered by NewBook. It is specifically designed for guests of these partner properties to manage their stay. ### What kind of services can I book through GuestAssist? Through GuestAssist, you can book various activities and add-ons either before you arrive or during your stay. This can include things like local attractions, excursions, or other services offered by the partner property to enhance your visit. ## Version history (last 5 releases) ### 1.20.2 — 2021-12-23 Change the way you travel with GuestAssist! This app makes it easy to take control of your journey by providing you with all of the information you could possibly need before you arrive, during and after your stay. In this update we've added more tools for our properties to enhance your stay experience even further. ### 1.20.0 — 2021-11-16 Change the way you travel with GuestAssist! This app makes it easy to take control of your journey by providing you with all of the information you could possibly need before you arrive, during and after your stay. In this update we've added more tools for our properties to enhance your stay experience even further. ### 1.12 — 2019-08-27 Change the way you travel with GuestAssist! This app makes it easy to take control of your journey by providing you with all of the information you could possibly need before you arrive, during and after your stay. In this update we've added more tools for our properties to enhance your stay experience even further. ### 1.11 — 2019-07-07 - Improved layout on larger devices - New login method: Log in to a particular room, and leave a tablet there for Guests to access - Better support for Annual/Permanent Bookings - Bug Fixes/Optimisations ### 1.09 — 2019-03-26 Added/Improved Features - Apple Pay now available! - Room Information available - Total cost available on Account Balance - Login Screen loads more smoothly Coming Soon: - LiveChat - chat in real time about your Booking ## Apps similar to GuestAssist by NewBook | App | Rating | Price | Category | | --- | --- | --- | --- | | [Qantas Entertainment](https://appshunter.io/ios/app/qantas-entertainment/id968906181) | 4.3 (77) | Free | Travel | | [G'day Parks](https://appshunter.io/ios/app/gday-parks/id1540692537) | 3.3 (47) | Free | Travel | | [Live Traffic NSW](https://appshunter.io/ios/app/live-traffic-nsw/id447303817) | 4.6 (28) | Free | Travel | | [WikiCamps Australia](https://appshunter.io/ios/app/wikicamps-australia/id505365608) | 4.5 (49) | $6.59 | Travel | | [RV Campgrounds: Camping & Park](https://appshunter.io/ios/app/rv-campgrounds-camping-and-park/id1614247335) | 3.7 (35) | Free | Travel | | [Anycamp](https://appshunter.io/ios/app/anycamp/id1343507387) | 4.5 (25) | Free | Travel | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*