# GuestAssist by NewBook — user reviews > 43 indexed App Store user reviews of GuestAssist by NewBook by NewBook Pty Ltd, rated 1.20/5 from 16 ratings. - Source: https://appshunter.io/ios/app/guestassist-by-newbook/id1445634599/reviews - App overview in markdown: https://appshunter.io/ios/app/guestassist-by-newbook/id1445634599.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 15 ## Newest reviews (20 of 43) ### 1/5 — Trash *2023-04-15* Can’t even login. Can’t use google like it says you can. Said it sent me a text and I never got one. ### 1/5 — Does not work *2023-03-29* Never received text for code or membership number. Tried several times. This app for not work at all. All it want is you personal information So I deleted it ### 1/5 — Junk *2023-03-06* Junk ### 1/5 — Never received a text message *2023-02-18, version 1.20.2* What a terrible app! No way to get help with this. Try to view my campground reservation. There are much better campground reservations apps out there! ### 1/5 — Can’t Login *2022-11-10, version 1.20.2* Never received the text message, but Developer didn’t include a function to allow the message to be re-sent. Simple function missing that would actually allow users to get into the app. Oh, Google login fails with an error message. Just delete it and move on. ### 1/5 — useless app *2022-10-02* sends yo aron’s in a loop ### 1/5 — Seriously do you read feedback *2022-07-29* Nothing but a frustrating loop. Is there a zero star? ### 1/5 — Wont scan QR *2022-04-12* Wish I could give it 0 stars, the app brings up an error every time I scan the QR code, deeming it completely useless. Also, should allow a booking number/code insert as well. Had to login on computer just to scan the QR code, when I originally opened the code on my phone. ### 1/5 — Waste of Time *2022-03-23* I agree with many others. This app is a waste of time and sends you on a continuous loop of following a link that doesn’t work. ### 1/5 — Not functioned *2022-02-15, version 1.20.2* After receiving txt sends me back to istore. ### 1/5 — Absolute rubbish! *2021-12-31* I can’t understand why any company would use an app that doesn’t download even after you needed to use a second mobile devise to register. I’ll just ring the owner of the accommodation I’m currently at to make my payment directly. Stuff an app you don’t need nor does it work. ### 1/5 — Does not work *2021-12-08* The link sent to my mobile number does not work. Reading previous reviews this has been a problem for a while. Don’t waste your time with this app. ### 1/5 — Broken *2021-11-24* Sign in with mobile sends you a link that does nothing. Then you can’t login at all. Useless app. ### 1/5 — Terrible *2021-11-23* Doesn’t work won’t let you do add on to the bookings or pay the remaining balance ### 1/5 — Waste of time *2021-11-18* I can’t believe the number of reviews over an extended period of time regarding the fact the app doesn’t work and sends you into a loop of ‘sending links that don’t work and telling you it’s already sent you the link’ without anything being done… Frustrating waste of time and makes me question whether I should be staying at the accomodation that referred me to this app in the first place… ### 1/5 — Terrible app *2021-10-06* Doesn’t function. API failure on text process. Overall function and design is cheap and the process supports this. How parks sign up for this is crazy. ### 1/5 — No way to connect! *2021-07-31, version 1.12* When you tap login it lets you enter your phone number and sends you a message with a link. Never got it! You try again and all it says it has already sent you a message. No way to tell it to resend. I guess this app no good. ### 1/5 — Get your act together guys *2021-06-09* The sign on link doesn’t work, therefore the app is useless. ### 1/5 — Just useless scan log in click link back to start ! *2021-05-19* Don’t bother ### 1/5 — Can’t even get started! *2021-02-16* Won’t accept my phone number with or without the 0 at the start. Waste of time app. I hope the businesses using it aren’t paying too much! ## Most critical reviews (10 lowest-rated) ### 1/5 — Total garbage *2024-10-22* This app is a waste of time! ### 1/5 — Don’t bother *2024-09-16* Incapable of reading QR code which renders the whole thing useless ### 1/5 — Worthless *2024-04-21* I have never rated an app. However, this is so bad, I had to! No way to login with Google - null exception. Login with phone number - never get the text from them. If you do get logged in with Apple - the only way to find your booking is to scan a QR code. My facility did not provide a QR code. Deleting and moving on. ### 1/5 — No QR code *2024-01-22* Only way to find your booking is to scan a QR code, can’t type in a booking number or confirm details or any other alternative. Booking confirmation told me to download app and scan QR code but then didn’t include a QR code. Even if it had of it’s a bit impractical given you can’t scan something unless you’ve got a printed version. Not very helpful for those who do everything digitally from their phone. ### 1/5 — Doesn’t work *2023-12-30* Goes in a loop does not work ### 1/5 — Appalling. *2023-09-11* Not sure how apple can allow apps that clearly don’t function. I hope NewBook’s clients and prospects bother reading these reviews. I wouldn’t be doing business with them. ### 1/5 — Can’t log in *2023-09-09* Don’t get this app. It does not work. Says text was sent but never received the message. No option to try again. ### 1/5 — App does not work, just collects your info. *2023-08-17* Once this app collects your information, no link is sent and you cannot look up your reservation. There is no help function. ### 1/5 — Shockingly useless *2023-06-08* Hard to believe this app hasn’t been killed off. Nothing in the app works. Literally nothing. But don’t take my word for it - read the many other consistently poor reviews. I feel dirty giving the app even one star. Avoid at all costs. ### 1/5 — App not functioning…unable to login *2023-04-27* Only received error messages when trying to login using any of the methods offered. Odd that it doesn’t have the option to login using email or username… just phone number, Facebook, Google, or Apple accounts… and none of them work. ## Most praised reviews (1 highest-rated) ### 2/5 — Doesn’t work *2020-08-25* Tried to order some ‘extras’ at a hotel and it wouldn’t complete my booking --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*