# GuestOps — Complaint Management > Complaint Management (iPhone/iPad app by Saira Mehmood.) - Source: https://appshunter.io/ios/app/guestops/id6761122915 (this page in markdown: same URL + `.md`) - Developer: [Saira Mehmood](https://appshunter.io/developer/1887879731) - Category: Business - Price: Free - Age rating: 4+ - Requires: iOS 15.1 · 43 MB - Languages: American English - Released: 2026-05-13 - Data updated: 2026-07-22 - User reviews in markdown: https://appshunter.io/ios/app/guestops/id6761122915/reviews.md ## What is GuestOps? GuestOps is the all-in-one guest complaint and service recovery management app designed for store managers, shift leaders, and operations teams. Handle every guest concern with speed and consistency — from the moment a complaint is received to its full resolution. GuestOps connects your team to a real-time dashboard that prioritizes what matters most, so no guest issue ever falls through the cracks. KEY FEATURES: SMART DASHBOARD Get a complete overview of your store's guest service performance the moment you open the app. See today's call volume, pending complaints, urgent action items, and overdue tasks at a glance. A personalized greeting and store-specific stats keep you focused on what needs attention right now. COMPLAINT MANAGEMENT View, filter, and manage all guest complaints in one place. Each complaint includes full customer details, store location, severity level, complaint description, and a complete action item history. Filter by status (pending, in progress, resolved) or severity (low, medium, high, critical) to find exactly what you need. URGENCY PRIORITIZATION A dedicated urgent view surfaces all critical and high-severity complaints along with overdue action items. Color-coded severity badges and urgency indicators make it easy to identify and act on the most pressing issues first. QR CODE SCANNING Scan QR codes to instantly pull up complaint details and associated action items. Perfect for in-store teams who need quick access to guest information without searching through lists. ACTION ITEM TRACKING Every complaint generates actionable tasks — from scheduling appointments to processing replacements. Track each action item's status, assignee, due date, and urgency level. Update progress and add resolution notes directly from your phone. FOLLOW-UP MANAGEMENT Ensure every guest interaction receives proper follow-through. The dedicated follow-ups section tracks all pending follow-up tasks with clear status indicators, so your team closes the loop on every case. ANALYTICS & INSIGHTS Monitor store performance with detailed analytics. Track call volume trends over time, view complaints by status breakdown, measure resolution rates, see average handling times, and identify peak hours. Filter analytics by day, week, month, or year to spot trends and improve operations. REAL-TIME NOTIFICATIONS Receive instant push notifications for new urgent complaints, action item assignments, status changes, and follow-up reminders. Stay informed even when you are not actively using the app. CALL SUMMARIES Access AI-generated call summaries including recording links, call duration, and both short and detailed summaries — giving your team full context on every guest interaction without re-listening to calls. MULTI-STORE SUPPORT GuestOps supports organization-level access with store-specific views. Whether you manage one location or oversee multiple stores, the app adapts to your role and permissions. DARK MODE Full dark mode support for comfortable use during early morning or late night shifts. The app automatically adapts to your device's display preferences. SECURE ACCESS All data is protected with token-based authentication and secure credential storage. Role-based access ensures team members see only the information relevant to their responsibilities. GuestOps helps your team respond faster, resolve issues consistently, and deliver the guest experience your brand promises — every shift, every store, every day. ## Version history (last 5 releases) ### 1.6 — 2026-07-17 • Stay on top of urgent issues with new "Needs Attention" and "Urgent Attention" dashboards that highlight critical refund requests, major orders, and high-priority complaints right when you open the app. • Track your performance with a fully revamped Analytics tab featuring flexible date ranges (day, week, month, year) and week-over-week trend tracking for key metrics. • Enjoy a smoother experience with seamless inline loading when switching views. ### 1.4.1 — 2026-06-25 What's New in 1.4.1 • Improved app stability and performance • Fixed minor bugs affecting complaint resolution and QR scanning • General improvements under the hood We appreciate your feedback — keep it coming! ### 1.3 — 2026-06-03 What's new in 1.3.0 • Fixed a sign-in loop where some users got "not authorized" after a store change. • Performance card totals add up correctly. • Follow-ups tab counts no longer shift as you switch tabs. • Acronyms like HR_MATTER now render as "HR Matter" everywhere. • New date filters on Complaints (Today / Week / Month). • Calls Today on the home screen opens Complaints filtered to today. • Clearer success toast when recovering a customer. • Cleaner scanner tab. ### 1.2 — 2026-05-22 What's New in version 1.2: • Faster, smoother screen switching — your data now refreshes silently in the background while the previous view stays on screen. • Cleaner store names everywhere — the Home header and store switcher now show a short, friendly name instead of the full address. • Manual reference-ID entry is more reliable: keyboard stays put, no flickering, and a new "Done" button submits in one tap. • Better tablet layout — Dashboard and Analytics now use the full screen width on iPad. • Back button added to Notifications. • Long addresses no longer get cut off at the bottom of detail screens. • Push notifications now reach admins and multi-store users (not just the bound store manager). • Many crash and stability fixes. ### 1.1 — 2026-05-15 What's new in 1.1: • New animated store switcher — guided transitions when moving between locations, with multi-store admin support and a one-tap switch from Home or Settings. • Refreshed loader system — branded loading screens and a subtle top progress bar keep your data visible while it refreshes in the background. • Resolved tab now correctly shows complaints handled by other stores in your region, with clear "Resolved by Store …" tags. • Smarter notifications — clearer wording, fewer interruptions, and the list updates instantly when new complaints arrive. • Cleaner complaint details — original store and resolving store are both shown at a glance. • Dark mode polish, faster scan response, and dozens of small UI fixes throughout. ## Related topics [complaint management](https://appshunter.io/ios/topics/complaint-management) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*