# Guestplan — user reviews > 71 indexed App Store user reviews of Guestplan by eTender BV, rated 4.70/5 from 212 ratings. - Source: https://appshunter.io/ios/app/guestplan/id935284963/reviews - App overview in markdown: https://appshunter.io/ios/app/guestplan/id935284963.md - Rating breakdown: 5★ 177 · 4★ 18 · 3★ 5 · 2★ 2 · 1★ 10 ## Newest reviews (16 of 71) ### 5/5 — No possibility to close reservations anymore *2023-09-25, version 2.6.2* Ever since the newest update, the possibility to close the reservations for specific days has disappeared…. ### 5/5 — J’adore *2023-09-16, version 2.6.0* Super pratique on ne pourrait plus s’en passer !!! ### 5/5 — Sehr gute App mit kleinen Abzügen *2023-07-03, version 2.5.4* War auf der Suche nach einer digitalen Lösung für unser herkömmliches Reservierungsbuch und bin auf viele völlig überteuerte Systeme gestoßen... Bin dann bei eTender hängengeblieben und nutze diese App seit Jahren. Bin absolut zufrieden und kann sie nur jedem empfehlen !!!! Ein paar kleine Abstriche gibt es leider, daher nur 4 von 5 Sternen. Ich habe 4 Räume und die Terrasse angelegt, da muss man etwas kompliziert hin und her springen beim reservieren. Man kann keine Personen an einen bereits belegten Tisch dazu buchen ohne zu "überbuchen" (bei gleicher Uhrzeit ist es in der Tabelle nicht lesbar) . Man kann "offline" nichts eintragen , das ist hinderlich, wenn das W-Lan wieder mal schwankt.... Ansonsten sehr leichte Handhabung und sehr übersichtlich...!!! Preis Leistung stimmt hier absolut 👍🏼 ### 5/5 — Sehr zufrieden *2023-04-30, version 2.5.4* Im vergleich zu anderen anbietern sehr faires Preisleistungsverhältnis. Besonder der support ist überragend, individuelle Lösungen für Probleme werden oft innerhalb kürzester Zeit umgesetzt. ### 2/5 — ABER *2023-03-22, version 2.5.4* Eigentlich ein tolles Tool, ABER bei den Kosten fing es vor 3 Jahren bei 149€/ Jahr an, dann 179€ /Jahr, dann 299€/ Jahr und mittlerweile habe ich Post bekommen über ein Angebot als Neukunde oder zum Verschenken an Neukunden für 49,99€/ Monat macht 599,88€.???Ein Grund die App zu löschen. Letztendlich gibt es noch immer ein Reservierungsbuch bzw. einen Kalender im Handy. ### 3/5 — Getting more expensive this year. *2023-01-02, version 2.5.4* Been using this app three year, now the forth year price increases around 20% Will have to reconsider using it or not. ### 5/5 — Great App for Small Restaurants *2022-07-22* I own a small fine dining restaurant in Pennsylvania, and was looking for an app for reservations. Guestplan is PERFECT! It does exactly what I need it to do, take reservations. I am in control, not some service that charges for things I don't want. Two things I would like to see fixed. First customers should be required to leave some form of contact information. Currently customers are asked for email or phone, but not required to give it. I needed to contact a customer about their reservation, but could not because they did not leave me any information. Second, on the app for Macbooks, the time slots are not labeled. They are clearly marked on my phone and iPad, but when I open Guestplan on my Mac, I must click on each individual reservation to see the time for it. Otherwise, I LOVE Guestplan. Affordable. Easy to use. Guests can book right from Google. Awesome app! ### 2/5 — Buona ma ha un problema *2022-06-02, version 2.5.3* Funziona come deve. Il problema è che se si gestisce in più persone L applicazione ed una persona prenota L altro deve per forza aprire L app. Per rendersi conto della notifica. DIVENTA FONDAMENTALE FAR ARRIVARE UNA NOTIFICA QUANDO SI AGGIUNGE UNA PRENOTAZIONE grazie Adesso è poi troppo caro ### 2/5 — I would give it more stars if they weren’t trying to rip us off *2022-04-27* When I purchased the app a year ago I was paying $17 now I’m paying 32 each month! **Developer response:** Thank you for your feedback. Last year we gave all our clients 50% discount due Covid19. We certainly do not rip off our clients. In fact, we are world’s cheapest restaurant reservation system in the App Store with features like Reserve with Google and commission free online reservations. Nevertheless we hope you enjoy Guestplan and you are always welcome to reach out to our support for help or consult to get more guests and better reservations. ### 4/5 — Bella ma… *2022-04-20, version 2.5.3* La uso da anni Comoda pratica ma non si riesce a capire come poter inviare i messaggi di conferma Chiesto più volte assistenza ma senza nessun aiuto. ### 4/5 — MASA TAŞIMA - TABLE TRANSFER *2022-04-12, version 2.5.3* Parmağımla sürükleyim masayı taşıyabilmeliyim Masa taşıma masa transfer etmeyi çok daha kolay bir hale getirmeniz gerekiyor ### 3/5 — No costs *2021-12-02, version 2.5.1* Publish costs please. ### 4/5 — Sprache *2021-11-07, version 2.5.1* Schade das es nur auf englisch ist oder habe ich was falsch gemacht ### 5/5 — Updated review *2021-10-09, version 2.5.1* If you are managing your own business this is the app. I have a couple of troubles at the beginning but their support assistant was great and everything was solved right away. It jus a bit expensive the pro version but they give you a try of 90 days. ### 4/5 — Bin Zufrieden *2021-10-04, version 2.5.1* Alles gut Planbar. Ich würde mir noch Wünschen, dass man eine Bestimmte Periode blocken kann. Wenn man Urlaub hat z.Bsp. ### 5/5 — Ottima *2021-07-29, version 2.5.1* La utilizziamo presso l’osteria la briga, funziona benissimo. Sarebbe fantastica poterla utilizzare anche da desktop. ## Most critical reviews (10 lowest-rated) ### 1/5 — Preisexplosion *2023-05-23, version 2.5.4* Eurer App ist gut! Aber wie kann es sein, dass ihr innerhalb eines Jahres den Preis für das Jahresabo von 119,-€ auf 179,-€ erhöht??? Das finde ich unverschämt! Ich verstehe das auch ihr Kosten habt aber ihr könnt doch nicht die gesamten Kosten auf die User die Eure App nutzen und mit dem Kostenmodell einverstanden waren, komplett abwälzen! Es ist doch eurem Marketing geschuldet, wenn ihr keine neuen Nutzer dazu bekommt und sich eure Arbeit nicht bezahlt macht! Ich habe mich noch nicht drum gekümmert aber sobald ich eine App finden mit einem ähnlichen Leistungsumfang für weniger Geld, werde ich das Jahres Abo nicht mehr buchen! S C H A D E.... NACHTRAG: Wir haben jetzt Mai 2023 und ihr seid mit den Gebühren schon wieder extremst nach oben gegangen! Die Jahreslizenz soll jetzt 299 € kosten!! 🤬 Letztes Jahr lag die Lizenz bereits bei 249 € und das empfand ich schon als absoluter Wahnsinn! Ihr seid lange nicht mehr das astronomisch günstigste Reservierungssystem der Welt! Unsere online Kasse bietet mittlerweile auch ein online Reservierungsbuch an, dass jeder Kellner sofort zur Verfügung in der Kassen Software hat und das kostet 20 € im Monat! Ich setze eure App im Moment noch in zwei Betrieben ein, aber das werde ich leider ändern müssen!!! Die Jahreslizenz innerhalb von drei Jahren von 119 auf 299 € zu erhöhen ist sehr unverschämt dem Kunden gegenüber, die Euch vertraut haben und auf Eure Software gebaut haben! ### 1/5 — Chaos!!!! *2022-01-25, version 2.5.1* Renewed subscription but now all reservations are gone!!! Left us I. A right mess ### 1/5 — Unhappy *2022-01-08, version 2.5.1* I have paid for 2 different plans and i am unable to open this on a computer but it also does not allow me to subscribe on the computer with my log in so im an happy with this app ### 1/5 — Renual *2021-06-20, version 2.5.1* Not happy !! Love the system but after buying a 1 year subscription last June I now get a subscription running out notice ! Even tho we were closed down for about 7months of the last year ! Excellent customer service ### 1/5 — URGENT! Your services are unreachable. Unable to purchase your Enterprise plan *2021-01-08, version 2.5.1* Is your company out of order or something? Your websites are live but buying your services is impossible under these conditions. I kindly ask for your help to buy your service for the API we need. We are already a member. Account ID: 33792. I would really appreciate if you can help me complete this purchase and quickly set the API up so we no longer postpone our website functionality anymore. If you can't able to provide the service you present from your websites please give me a solid information so we can know etender is no longer an option and we can move forward for other solutions. ### 1/5 — Took my money failed to provide a useable product *2020-05-12* Charged me twice, was never able to use the product. Contacted support, they keep Blaming someone else instead of fixing what every was wrong. **Developer response:** Hi Ace9996, thank you for your review. We appreciate constructive criticism. Did you purchased an in-app subscription from our app with Apple iTunes? Please contact us if something went wrong. Send an email to support@guestplan.com. We are here to help you. You can also refund your purchase by Apple iTunes. ### 1/5 — Des *2020-02-18, version 2.2.1* It’s good app but not everyone can use as it only works with Apple ### 1/5 — Indispensabile *2019-08-09, version 2.0.2* La migliore nel suo genere. Il supporto app non funziona e la e-mail per il supporto da errore. Approfitto per chiedere come si possa impostare la chiusura per ferie per evitare di ricevere prenotazioni online Grazie per l’eventuale supporto che mi fornirete. ### 1/5 — Darse de baja de esta aplicación *2019-02-23, version 1.6.0* La aplicación va fatal, estoy intentando darme de baja y resulta imposible, nadie contesta a los mails ni al teléfono de contacto. ### 1/5 — More control *2018-11-03, version 1.4.1* A very handy app for sure. 2 things I would like improved. I would like to be able to enable an option to make it mandatory to add the name or initials of the staff member making the reservation. The other is more simple, I would like to be able to switch off am reservations. Much like Seinfeld and the am/pm alarm episode, this has caused much unneeded chaos. 2 small things. Thanks for listening. ## Most praised reviews (10 highest-rated) ### 5/5 — Ottima *2026-03-22, version 2.6.18* App molto comoda che ci fa risparmiare parecchio tempo ogni giorno. Mi piacerebbe vedere l’aggiunta di alcune scorciatoie per rendere l’utilizzo ancora più rapido: ad esempio, la possibilità di fare doppio tap per passare automaticamente una prenotazione dallo stato “pianificato” a “seduto”. ### 5/5 — Best what I have ever seen yet *2025-08-30, version 2.6.12* Top in all apects ### 5/5 — Veloce e dettagliato *2025-07-31, version 2.6.12* Guestplan è migliore dei gestionali che abbia mai usato prima d ora. ### 5/5 — Ottima *2025-04-30, version 2.6.10* Utilizzo l’app da ormai tre anni , la trovo veramente efficiente in tutto e per tutto , il sistema di prenotazione online è perfetto . E la possibilità di essere gestito da più operatori da qualsiasi parte del mondo è davvero efficiente per il servizio dato ai clienti . ### 5/5 — Funzionale ed efficace *2025-04-08, version 2.6.10* Mi sono trovato molto bene con guestplan, è un sistema facile da capire e molto comodo per gestire le prenotazioni del tuo ristorante . Con la guida di Antonia, gentile ,disponibile e molto preparata son riuscito ad utilizzarla al meglio . La consiglio molto ### 5/5 — Completa *2025-02-27, version 2.6.10* La più completa e semplice da usare é in assuloto la Guestplan veloce pratica ed intuitiva. Molto bravi i consulenti. Io sono seguito dalla signorina Alessia molto brava e competente. ### 5/5 — The difference *2025-01-24, version 2.6.10* This app makes the difference ### 5/5 — Review *2024-03-23* All good with this app . Easy to use . Helpful. Recommend ### 5/5 — Review *2024-03-09, version 2.6.8* Great app for restaurants. Easy to use for guests and managers alike. Wide range of useful functions (automatic messaging, reservations through google or from your website). Good price in comparison with other apps of the same kind. Highly recommended!!! ### 5/5 — Quiproquo *2023-10-02, version 2.6.3* Je fais suite à mon avis précédent, l’application et le site fonctionnent mais lorsque les mises à jour sont faites automatiquement certains onglets se décochent automatiquement…. Attention ⚠️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*