# Guesty For Hosts — user reviews > 124 indexed App Store user reviews of Guesty For Hosts by LOCASOFT BV, rated 3.10/5 from 151 ratings. - Source: https://appshunter.io/ios/app/guesty-for-hosts/id1032870693/reviews - App overview in markdown: https://appshunter.io/ios/app/guesty-for-hosts/id1032870693.md - Rating breakdown: 5★ 58 · 4★ 9 · 3★ 19 · 2★ 17 · 1★ 48 ## What do users think of Guesty For Hosts? Overall sentiment: negative **Pros** - 🤖 Automated messaging saves significant time - 📅 Unified calendar syncing across multiple platforms - 💬 Centralized messaging from all booking platforms - 🔗 Seamless integration with Airbnb, Booking.com, VRBO - 🏠 Direct booking website builder included - 💰 Affordable flat-rate pricing model - 🔐 Smart lock integration (Schlage) - 📊 Financial reporting and income tracking - 👥 Helpful customer service (when responsive) - ⚙️ Easy setup and user-friendly interface **Cons** - 🐛 Frequent app crashes and freezes - 🐌 Slow loading times and sluggish performance - 📱 Poor mobile app experience compared to web version - 🔄 Double booking issues and calendar sync failures - 💬 Messaging feature is buggy and difficult to use - 📞 Extremely poor customer support responsiveness - ❌ No phone support, only slow email responses - 🚫 App abandonment and lack of updates post-acquisition - 🔐 Login issues and authentication problems - 💸 Billing and payment processing difficulties - 🎨 Outdated and clunky user interface - ⚠️ Critical bugs causing financial losses to users - 🔌 Unreliable push notifications - 📵 App won't open or function on certain devices **Commonly reported bugs** - App crashes and won't open - Login credentials not recognized - Calendar fails to load properly - Double bookings despite blocked dates - Smart lock codes not generated for reservations - Cleaner notifications failing to send - Auto-messages failing to send - Push notifications not working - Message text deleted when sending photos - Typing interface covers content on screen - Navigation back arrow disappears on certain pages - iCal sync not working reliably - Pricing changes not syncing to listings - Guest phone numbers and emails not syncing to calendar - Instant book toggle turning off unexpectedly - App signing out randomly - Messaging feature takes excessive time to load - Notifications don't navigate to relevant features - iPad multi-calendar won't load - Password reset links not being sent **Most requested features** - Dark mode option - Ability to customize amenities accurately - Emoji support in listing descriptions - Multi-user account access for team members - Cleaner feedback and photo upload functionality - Improved analytics and reporting dashboard - Integration with additional OTA platforms beyond Airbnb/VRBO/Booking.com - French language translation - Better iPad/tablet optimization - Faster message thread loading - Customizable calendar view options - Monthly revenue view without custom date selection ## Newest reviews (13 of 124) ### 2/5 — Easy to use but full of bugs *2024-02-11, version 6.8.5* The app is easy to use and has all the features you’ll need but it’s littered with bugs. ### 4/5 — Guesty is Great, App is Good *2023-12-12, version 6.8.5* I like Guesty, as I’ve been using it for almost a year. It has the features I need, and the pricing is reasonable. I like the calendar sync, the automated messaging platform, and the customer service has been good. I use the web platform more than the app. The app isn’t bad, it can just be a bit sluggish sometimes and with what I’m doing, I prefer to use desktop interface on the web. Maybe just a personal preference, but Guesty as a platform is solid. ### 2/5 — Canceling Subscription - Constant Double Bookings *2023-11-10, version 6.8.5* I got this App to manage my STR over several platforms. Unfortunately had to switch to manually blocking the dates everytime I got a booking (rendering this app useless) as I was getting constantly double booked. ### 4/5 — Ease of use! *2023-08-04, version 6.8.3* It is great that guesty link with the Schlage lock- this has really made things super easy and is a very helpful feature! The automated messages and communication with my cleaners across platforms has really allowed me to build my str business! ### 4/5 — Excellent features, but a couple bugs *2023-06-26, version 6.8.3* Overall, Guesty for Hosts is an excellent product that is easy to use and easily integrates with major booking platforms. It even helps you set up direct booking sites. My only complaint is that it has some bugs in the user interface and sometimes the app takes a while to load. In general I recommend this product! ### 1/5 — STAY AWAY!!!! *2023-06-02, version 6.8.3* The worst scam I have ever gotten into. This company’s software glitches so much making you loose not only precious time but money! They also say they can’t do anything about the issue. The customer service part like everyone else says is the absolute worst thing in existence I ever experienced in a company. For urgent issues they take days to respond and don’t provide help at all! This company is an entire joke. Monkeys seem to be handling the job at this point. There are way better softwares out there. STAY AWAY!!!!! ### 1/5 — Another missed smart lock code! *2023-05-23, version 6.8.1* Could be a good service but it’s plagued by show stopping bugs that are completely unacceptable for a professional operations company. It will sometimes never create the smart lock codes for reservations causing the guests to be locked out in the middle of the night. Or it will fail to notify cleaners of an upcoming clean causing the next guests to walk into an unclean apartment. Simple things like this where it silently fails and doesn’t communicate any reason why. I really want to like it but 95% rock solid is not enough. ### 1/5 — App not working at all *2023-05-07, version 6.8.1* I have the Host account working fine in the webpage but the app is just so hard to log in. To be honestly I haven’t logged in yet after hundreds attempts. ### 2/5 — Stay away from this dumpster fire *2023-05-04, version 6.8.1* Every since your porter was bought by guesty it has been on a steady decline. In recent months that decline has gotten significantly worse. Customer support has become nonexistent. Nothing in the app works as it should. Truly a shame this used to be the best app to manage multiple channels. Not anymore. ### 1/5 — Double booking *2023-04-17, version 6.8.1* The app failed to properly sync our VRBO booking, which led to a double booking, and we did not realize it until the day off. We put them in a nice hotel, which cost us $400, hoping for a good review. There have been several issues with managing VRBO with this service, this one being the worst. They get one more chance or changing to a different manager. FIX IT! It isn't a free service, and there are other options. ### 1/5 — Terrible app *2023-04-16, version 6.8.1* Doesn’t connect pricing to my listings. Very difficult to navigate the app. I’m very happy I got a free trial because if I had paid for this garbage service I would be very upset. DO NOT RECOMMEND this app needs alot of work to function properly. ### 3/5 — Missing some things *2023-04-16, version 6.8.1* The app is overall helpful however it’s a little slow in loading info. Another huge issue for me is that I’m unable to customize the amenities accurately. It doesn’t match up to Airbnb very well. For example, I do not offer a dedicated workspace in the home however it shows up as I do on Airbnb. This happens with several other listed amenities. Unfortunately I can’t make the changes manually on Airbnb because I’m synced with Guesty. Accuracy of listing is so important. Please fix ASAP or I may have to consider using another app. Another suggestion I have is for users to be able to include emojis in listing descriptions. I don’t understand why that’s not allowed when Airbnb clearly allows it. I see it in several listings. ### 1/5 — Terrible app, terrible customer service *2023-04-11, version 6.8.1* Guesty is allowing double booking by not recognizing VRBO bookings as confirmed. The whole point of me using it is to sync my airbnb and vrbo calendars. This is an epic fail to fulfill a key function by Guesty. I’ve reported the issue to support with no resolution for several days now. I’ve been double booked and had to pay cancellation fees as a result. It’s a useless app and service. THERE IS NO WAY TO SPEAK WITH ANYONE IN SUPPORT AND THEIR EMAIL RESPONSES ARE EXTREMELY SLOW AND NOT HELPFUL. ## Most critical reviews (10 lowest-rated) ### 1/5 — No support? *2026-07-11, version 6.8.11* Did they stop supporting host? Will switch if so. It’s too much money not to be supported ### 1/5 — Terrible app *2025-03-28, version 6.8.6* This app has been abandoned. Super buggy and slow. Nothing works ### 1/5 — Can't login *2025-03-26, version 6.8.6* I can't login with the same credentials I use with the Guesty app so what's the point ### 1/5 — Worts ever *2024-09-08, version 6.8.6* A lot of stuff just simply doesn’t work, Lack of customer service? The fact that they have phone costumer support is the worse ever, the only way to communicate is via email which you usually have to wait 3 days for response, the entire platform just fails none stop. Once the costumer support team gets able to get to your ticket they just pass on to someone else and no body does anything. I waited over a month a bug on there end to be fix and they haven’t yet. ### 1/5 — Buggy product, worse business *2024-07-21, version 6.8.6* Guesty’s app has an antiquated, clunky interface that’s hard to use and constantly needs to be refreshed because screens often don’t load correctly. Messaging, one of the most important tools, is particularly difficult to use on a phone, and very buggy. They haven’t really made any improvements to the app in the year that I’ve been using it. Even worse, they had a bug in their software that caused me to lose $2500 in Vrbo revenue. They completely admitted to it, yet refused to reimburse me, because apparently they don’t actually stand by their product. A subscription costs hundreds of dollars a year but the product has now cost me thousands. I would not recommend Guest to any host. ### 1/5 — Scammy Damage protection charges *2024-06-30, version 6.8.6* It’s impossible to reach anyone by phone for this company. I wish I would not have picked this vendor. Automated messaging is great. Most of the other features are not. I keep having to contact over missing reservations. I received another charge for damage protection after cancellation and I never received a refund for the previous charges. A scammy offer from Guesty to swindle hosts for services that are included with most booking sites. They offer a website builder but cannot offer a protection plan for any direct bookings. Not something I’d recommend. ### 1/5 — This app is a nightmare *2024-02-21, version 6.8.5* First of all : when you place your email and password, they don’t recognize the password. Then they keep mentioning that they will email you a reset link and they don’t !!!! Secondly : Then after this your Airbnb is locked ! You can not find a phone number or a human . I can’t get my Airbnb to work because now it’s controlled by this crazy app that I don’t have access to 😫! This is a definition of nightmare ! ### 1/5 — Bugggggggggy *2023-09-16, version 6.8.5* This app is awful. It’s basically just a skinned version of their website, which is also awful. Buggy buggy buggy. Often doesn’t allow you to navigate a page, forcing an app restart and return to your task. When typing out new messages to add as templates, app will stop scrolling with the text, if you try to back up and come forward to resolve, it deletes your message. Premium pricing for god awful functionality. Don’t even get me started on their lack of support. I’ve raised several tickets about the Google analytics not embedding properly through their direct booking website builder, they seemingly don’t understand that Google has retired the old UA style trackers and have moved to the new GA4… their site builder does not accept the new tags and even when forced in various ways, they simply don’t track because they are placed in the incorrect location within the HTML. Steer clear, moving to a new PMS is expensive. ### 1/5 — Terrible app *2023-08-26, version 6.8.4* So incredibly slow in the app, continuously refreshing itself. Currently reaching the point, after reporting issues multiple times and being advised it’s ‘internet sensitive’ or ‘empty your cache’ of changing providers. This issue has continued for at least a year with no progress on resolving. Guesty appears uninterested in fixing problems. ### 1/5 — Horrible Interface *2023-06-26, version 6.8.3* And it’s impossible to get tech support. As a business owner, I am extremely busy. I don’t have time to jump on my laptop every time I want to check my calendar. As much as they charge, they should have a functioning app. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent service, easy to use app *2024-10-29, version 6.8.6* GFH is a rock solid property management software that I’ve been using for 12+ months. The interface is easy to use and the calendar is easy to update on the fly. It works seamlessly across Airbnb/Booking.com/VRBO to ensure price matching occurs in all platforms without double bookings. Guesty has top notch customer service and are quick to respond with valuable solutions. Can’t imagine running my str without Guesty! ### 5/5 — La meilleure application de gestion *2024-06-02, version 6.8.6* La meilleure du monde ### 5/5 — Highly recommend *2024-02-02, version 6.8.5* I usually use the web interface but the Moble app is great too. I've used Guesty for hosts for well over two years and I couldn't imagine working without it. My business runs on autopilot now that I've set up all the guest messaging. Their direct booking platform works wonders. Also little things like their automated guest forms come in handy when I need to manually run a security deposit from booking dot com. Anytime I had a problem their support team always comes through and finds a way to fix it. Highly recommended. ### 5/5 — Amazing App enables our business growth *2023-09-27, version 6.8.5* Love the functions of Guesty and how it supports our growth in the STR space. The financials enable us to really see what is going on! ### 5/5 — Great App! *2023-09-27, version 6.8.5* Guesty for Hosts allows us to have all the platform messaging in one location, control the calendar for multiple properties and edit any message templates to send at certain times. Easy to use. Enjoy the fantastic app. Thanks. ### 5/5 — Very good for what it does *2023-08-30, version 6.8.4* It works well and saves time to receive and respond to messages from multiple platforms, set up automated messages, etc ### 5/5 — Guesty is awesome *2023-07-21, version 6.8.3* This app is great for managing multiple short term rental properties. It makes it easy to coordinate with cleaners as well as other vendors. ### 5/5 — Time Saver *2022-07-05, version 6.0.4* I recommend Guesty for Hosts for any rental owner. It makes managing rentals super convenient, especially the automated messaging aspect. I also like that all my reservations from Airbnb and Vrbo are in one place. Definitely recommend! ### 5/5 — Highly Recommended! *2021-11-29, version 5.0.1* Helping me manage my short term rental operations. The Support team is always happy to assist with any matter. ### 5/5 — Such a GAME-CHANGER for my business! *2021-11-17, version 5.0.1* We have been using the platform for quite some time now and it has been an amazing tool for streamlining our short-term rentals. Their automated messaging features save us countless hours per week. Highly recommend! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*