# Guesty — user reviews > 108 indexed App Store user reviews of Guesty by Guesty, rated 4.20/5 from 541 ratings. - Source: https://appshunter.io/ios/app/guesty/id1344816619/reviews - App overview in markdown: https://appshunter.io/ios/app/guesty/id1344816619.md - Rating breakdown: 5★ 401 · 4★ 21 · 3★ 14 · 2★ 25 · 1★ 80 ## What do users think of Guesty? Overall sentiment: negative **Pros** - 🚀 Stable and easy to use - 💡 Great for managing short-term rentals - 👍 Useful calendar and messaging features **Cons** - 🐛 Frequent crashes and bugs - 🔍 Limited functionality in mobile app - 🕰️ Unreliable notifications and sync issues - 🔒 Poor customer support and communication **Commonly reported bugs** - Calendar and check-in/out dates not syncing correctly - Repeated login issues and password reset problems - Inability to perform key actions like declining reservations - Constant app crashes and freezes **Most requested features** - Improved mobile app with more functionality - Ability to manage tasks and checklists on the go - Better integration with other rental platforms - More customization options for pricing and policies ## Newest reviews (15 of 108) ### 2/5 — App is not getting it all *2026-08-10* The app won’t let you do some critical things Whenever I have a Vrbo cancellation I can’t use the app to unblock the cancelled reservation days. Also you can’t update billing info in the app. These things didn’t use to be a problem. Well, cancellations from VRBO were handled properly in the past . But now you have to go and try to cancel what guesty still thinks is in use. Can’t do that in the app. Shouldn’t need to! ### 2/5 — Not recommended *2026-07-13* Some features in the app like blocking dates don’t work, app layout is busy and unintuitive, no phone number to call, customer support exists only as AI chat or by submitting a ticket, which is answered by AI agent with info you can look up yourself. Dynamic pricing costs extra on top of $39 for the Lite version and doesn’t seem to affect pricing set manually before. Yet, they charge 1% of the booking price if you turn it on. ### 2/5 — Not good *2026-07-09, version 8.2.20* Airbnb’s interface is really good. Guesty is confusing, glitchy, hard to navigate and I don’t trust that it’s doing what I tell it to do. Will be looking for an alternative. ### 3/5 — Impossible to get support *2026-04-30* It it so difficult to get support with any issues or questions. You can call the number but usually no one answers, you can request a call back but you might not get one and if you do it’s the next day. You can start a chat in the website and talk to the robot but if you need a person it can take 6 hours for someone to get on the chat and if you don’t answer immediately they close the chat and you have to start all over. ### 2/5 — Recent update broke the multi calendar *2026-04-23, version 8.2.9* Unfortunately the recent update has made it so I can’t scroll down on my list of properties in the multi calendar ### 3/5 — No push notifications *2026-03-12* The thing that irks me more than anything is that the app doesn’t have the availability to notify you when you get a message in the inbox. We got in the Str business to spend more time with our kids but we find ourselves constantly opening the app to check if we have messages. It adds a lot of unnecessary stress. Also so many apps have this capability so it doesn’t seem like a big ask. Can this be fixed? ### 2/5 — There’s better apps *2026-01-26, version 8.1.100* So incredibly laggy!!! ### 3/5 — Ipad with phone interface *2025-11-19, version 8.1.93* Doesn’t work properly in a iPad device, so disappointing ### 1/5 — Deletes other apps calendars *2025-10-25, version 8.1.86* This app deletes your other calendars. I had my airbnb calendar linked and vrbo app linked and it took over to where my airbnb app looks like there are no bookings because it took off the block off dates of when people booked. I like to cross reference the dates. There is no customer service number so an easy fix turns into a hassle. So much that I don’t even want the app. ### 2/5 — Guesty and I … *2025-10-24, version 8.1.86* Love/hate the software overall. I hate that when you extend a guest that has come direct it won’t let me choose whether I want to autocollect payment or not so it ends up charging my clients double… come on, is there a way we can avoid this? Should I add in the summary note a code or something like DO_NOT_AUTOCOLLECT? ### 1/5 — Would Not recommend *2025-08-25, version 8.1.77* I truly don't understand how your software, website, and systems is this terrible. I decided to sign up for a year subscription with the locks manager package with a warrenty of 3 months where I could cancel if I didn't like the software. News flash I didn't. I paid $108. During the first month your software messed up my entire calendar multiple times. This caused me to have to manually fix it myself, and in one case lost us a potential client due to a double booking error. I gave you guys a week to do your investigation but after that, I was done. I made sure to disconnect my channels and cancel my account on 06/25/25. Despite the offer for a refund, I had to haggle with you guys where I only got back $81. I was upset, but I thought it was behind me. In checking my card statements I noticed 3 separate charges from you guys. 2 on 06/30/25 and on on 07/31/25 the first 2 were charges for extra software pieces that should have been included in the original $108, worse they were charged after I had gotten back the $81. The worse charge was for $101 for their fee of all the bookings I had during July, The problem is I had already cancelled my account and disconnected my VRBO and AirBnb, So how and why did they charge me for bookings that I hadn't used Guesty for? It makes no sense as to why, and I demand my money back immedietly. This is not okay, and is boarder-lining scam territory. I would also like my banking card and account removed from the website entirely, which btw is very difficult to find if you don't have a subscription, and I also already wrote and tried to submit a claim (similarly worded to this) and the claim submission page crashed. All in all, a terrible website and software, I will not be recommending this software to anyone to use. ### 1/5 — Don’t do it *2025-05-28, version 8.1.62* 0 stars. Absolute garbage. Makes you pay up front. I was conned into the yearly subscription thinking this would help make things easier. It does nothing. If you want pricing software, gotta buy another app add on, want anything else - buy another app add on. Save your money. No customer service either. It’s a stupid chat box. Just threw $475 in the trash. ### 1/5 — Loading…. *2025-05-27, version 8.1.62* It takes lots of time to load and especially when you need it. Then it will log you out. ### 1/5 — Bad *2025-05-21, version 8.1.61* Unnecessary updates smh ### 1/5 — Terrible buggy app *2025-03-28, version 8.1.48* One of the worst apps ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor for the money *2026-07-01, version 8.2.19* If I was starting out again I wouldn’t choose Guesty - we’re paying optimum price for development software and worse support. avoid ### 1/5 — Awful *2026-05-05, version 8.2.13* Door codes don’t set half the time, slow messages, extremely expensive. Awful for how expensive it is. ### 1/5 — Nothing WORKS *2026-04-26* Save your time and work with something else. The app never sends notifications. They just changed the interface but haven’t fixed the notification problem. Not to mention the customer service - it has take 20 days and counting to cancel my account. I get a response about once a week, usually on a Friday, most likely so they can milks more money out of me. Truly Guesty is a money pit of a mess, save your time, go somewhere else. ### 1/5 — Trouble signing up *2026-04-05, version 8.2.2* My issue is that the app upon downloading and opening it immediately assumes you have an account. It asks for an email and password when you haven’t even registered on the app yet and it doesn’t have a way to register ### 1/5 — App SUCKS! *2026-04-02, version 8.2.2* How is this end to end property management when I can’t even make a new reservation on the app! ### 1/5 — Stay far away *2026-03-31, version 8.2.1* Never sign up for the trial, If you don’t buy or don’t disconnect before the end, guesty holds your listings hostage if you have a cancellation, you can’t get in to disconnect or edit it to be rebookable. There is a major flaw in their api and process. It will lead you to lost revenue and business. Do not use them at all. ### 1/5 — Avoid at all costs *2026-03-20, version 1.0.107* While the app does what it says it does, they make it close to impossible to close an account. Instead of closing from the web, you need to contact support. Team on the chat can’t close it either. It’s a “special” team that contact you through email. Been a couple of days and haven’t been able to yet. There are tons of other options. ### 1/5 — Truly Awful *2026-02-21, version 8.1.104* The app is terribly limited, it’s basically just a view-only calendar. The software is also awful, avoid at all costs. ### 1/5 — Terrible Experience *2025-12-25, version 8.1.99* This app is terrible. The notifications don’t work, there are alerts that take you nowhere, and the usability is just not fluid. ### 1/5 — Not getting notifications *2025-12-13, version 8.1.97* Haven’t been getting notifications which means I could be missing time sensitive requests from guests. This app crashes frequently and is slow. For as expensive as the service is it seems like the app would work better. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing plat *2026-01-11, version 8.1.99* I have been using Guesty for a few years now and everything works well. ### 5/5 — Excellent Property Management Sytem *2025-11-25, version 8.1.94* Guesty Lite is making the job of managing my holiday home much easier, on Airbnb, Booking.com and Vrbo. ### 5/5 — Guesty *2025-09-04, version 8.1.80* Bella e completa di tutto ### 5/5 — Essential product for str management *2025-08-28* Guesty has helped me grow my business beyond what was possible with other tools we tried. We now manage 16 listings and could not be successful without guesty. The app itself is functional but has room to grow with speed and capability. An ipad version of the app would also be very helpful. **Developer response:** Thank you so much for your thoughtful feedback and for trusting Guesty to help power your growth, we’re thrilled to hear how far your business has come. We also really appreciate your suggestions around app speed, capability, and iPad support. Our team is always working on improving the experience, and insights like yours help guide those updates. ### 5/5 — Love it *2025-04-26, version 8.1.57* Love it a lot ### 5/5 — Game Changer *2025-01-10, version 8.1.35* A all in one solution for a API to run your SA business ### 5/5 — Really useful *2024-12-31, version 8.1.33* Since I’ve been using Guesty everything has been great , really useful to manage my rentals in differents pages ### 5/5 — Great software and App! *2024-06-27, version 8.0.3* Stable, easy to use ! ### 5/5 — Best app for vacation rentals *2023-09-23* This is the best app for vacation rentals, hands down. I wish it did even more, but it’s the perfect companion to the desktop and allows you to interact with guests, take reservations, and complete tasks away from the office. I’ve tried other companies “mobile friendly” views and they just don’t work. It’s not a good experience and it’s too cumbersome. ### 5/5 — Great for professionals *2022-09-22* We manage 25 Short Term Rentals and started using Guesty a few months ago. They definitely mush have improved a lot over the past few years as we have not had a crash and we’ve been using Guesty for month. They do a great job with on-boarding and ongoing support to make sure your business runs smoothly. Highly recommended. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*