# Guide for Fitbit app — user reviews > 22 indexed App Store user reviews of Guide for Fitbit app by Shane Clifford, rated 2.50/5 from 93 ratings. - Source: https://appshunter.io/ios/app/guide-for-fitbit-app/id871011017/reviews - App overview in markdown: https://appshunter.io/ios/app/guide-for-fitbit-app/id871011017.md - Rating breakdown: 5★ 21 · 4★ 10 · 3★ 7 · 2★ 12 · 1★ 43 ## Newest reviews (5 of 22) ### 1/5 — No help st all! Cannot even get started! *2020-06-14* Terrible app !! ### 1/5 — Won,t sync most of the time *2020-05-25, version 1.1* Maybe once a day it will sync . The rest of the time you get the message ...failed to sync ... there is nothing helpful in the forum . Many questions about the same issue with no answers .. No one cares ...sad ### 1/5 — Guide! *2019-04-23, version 1.1* Not impressed. Should also help with problems.Useless app. Too useless to let you rate it! ### 1/5 — No Help *2019-01-18* Didn’t answer anything I put into the search option. ### 1/5 — Fitbit Versa *2018-09-07, version 1.1* Firstly tap a star to rate so I pressed 1 star because you couldn't start without. I ______do not rate even 1 star. I have a Fitbit versa to which there is no mention. How can I learn to use my versa if it doesn't actually exist. ## Most critical reviews (10 lowest-rated) ### 1/5 — Time change *2023-08-06, version 1.1* I am an old lady who is struggling to get the right time and date in the versa 2 watch. It was working o.k. Until I stopped wearing it for three weeks and on my return the date and time were wrong. This makes the watch unusable. What a waste of money. I can not even sync it to my computor I do not have a mobile phone. Why has the simple how to do it book gone out of production.? ### 1/5 — Not Helpful! *2022-12-25* I have so many questions about my Fitbit. I found that app and I thought it would help me out by the name of it, it sounded helpful. Until I entered the app I searched up my question and nothing popped up. It might answer about 10 questions in all of maybe anyones questions but, not to me or maybe others. ### 1/5 — Fitbit is unresponsive to users *2022-09-24, version 1.1* I just received a Fitbit Versa 4. I already regret purchasing it. My Versa 2 was stolen while I was in hospital for more than two months fighting two life threatening infections, losing leg function and having to go to rehab hospital to relearn how to walk. While in hospital, I reported the theft of my Fitbit while I was near death in ICU. I realized that the watch was gone but ai didn’t want to learn of the thief’s stats while getting an initial assessment that I would probably not walk again . All i want is to clear my account and get stats on the Versa 4 synced to my Cubii. It wont sync. And Fitbit apparently has no living customer service reps. The only other device that syncs with Cubii is an Apple watch. I regret not biting the bullet and going into sticker shock. I guess I’ll be returning the useless Fitbit. ### 1/5 — Stupid help *2022-03-17* Can't get any answer except their 10 or so pre-set ones. That's not helpful if your problem isn't one of those!!!! ### 1/5 — Not helpful I’ve been trying to set up myFitbitUsing this app but will not answer any questions *2022-02-05* Not very helpful at all Horrible!! I am trying to set up my Fitbit this app will not answer my questions!! ### 1/5 — Cant get past the first screen *2021-12-17* Not working 12/17/21 ### 1/5 — Absolutely rubbish *2021-06-21, version 1.1* Presumes a knowledge of technology which does not exist. Selling people hope to keek up and then makes it so complicated unable to access. Had my Fitbit verse 2 fora month now and can find no way of setting it up simply and I am unable to get any proper help ### 1/5 — Fitbit inspire. April 8 2021. MDSR *2021-04-09* Not helpful! I asked a question and decided a blank screen. I could not find any instruction as to how to turn on my Fitbit inspire bracelet. Appears I have wasted my money with this purchase. ### 1/5 — Fitbit app *2020-11-18, version 1.1* It doesn’t seem to DO anything. I can’t select a watch face, it tells me to log into Spotify from this app, yet where is the provision for this? I have a password for Fitbit but nowhere to use it. Charge 4 doesn’t appear on your list. 4th rate! ### 1/5 — Fitbit *2020-09-10* Ugh ## Most praised reviews (7 highest-rated) ### 5/5 — Happy with my purchase *2020-08-09, version 1.1* I really like the Fitbit and the Fitbit app. Using cheaper products was ok but this is fabulous. I find it hard to get motivated to actually do things and this is helping a lot. I want to get one for my husband. ### 5/5 — Great app. No problems ever. *2019-03-03* Great ### 5/5 — Easy to use! *2017-05-07* This app is very easy and very organized. When users have questions its written in understandable language and format. I will come here when I have a question. ### 5/5 — I was not, after several tries on my own, to sync my FB to my iPhone. *2017-02-08* But after using this app, there was a SIMPLE fix that I would've NEVER figured out on my own...Within 5 min my Fitbit was programmed and ready to go! Thanks to the awesome developer!! ### 5/5 — Excellent guide to Fitbit Charge HR *2016-07-27* While the Fitbit Charge is an easy to use device, this guide includes both clearly-written instructions and helpful tips. I like everything except the opening screen that displays too large (symbolically) for such a small device and elegant logo. ### 2/5 — Horrible! *2021-03-15* I have never been able to get help from this app!! When I type in my question it either just sits there or goes to something not even related to my question! VERY FRUSTRATED!! ### 2/5 — No help *2017-11-05* Frustrated. Hoped this would help. No help at all. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-20.*