# Guideline — user reviews > 50 indexed App Store user reviews of Guideline by Gusto, inc., rated 4.90/5 from 1,839 ratings. - Source: https://appshunter.io/ios/app/guideline/id6446659674/reviews - App overview in markdown: https://appshunter.io/ios/app/guideline/id6446659674.md - Rating breakdown: 5★ 1,713 · 4★ 78 · 3★ 14 · 2★ 7 · 1★ 27 ## What do users think of Guideline? Overall sentiment: negative **Pros** - 👍 Simple and easy to use UI - 💡 Streamlined app experience - 🚀 Excellent app performance **Cons** - 🐛 Login and authentication issues - 🔋 Frequent app crashes and freezes - 💰 Increasing account fees - 🚫 Lack of dark mode support **Commonly reported bugs** - Login screen refreshes preventing 2FA - Inability to paste codes from password managers - App freezes when navigating away for 2FA **Most requested features** - Dark mode option - Support for IRA accounts - Improved biometric authentication ## Newest reviews (12 of 50) ### 2/5 — Latest Update Can’t Login *2025-08-10, version 1.0.29* App uses 2FA, but when you navigate away from the app to use an Authenticator, the app goes back to the username/password screen when you come back. So if you use a password manager and 2FA there’s no way to get into the app. Also the password will no longer fill from my password manager (using Keeper) ### 2/5 — Account fee increase? *2025-06-20, version 1.0.26* So Guideline just increased the account fees. No doubt it’s in response to everyone’s accounts being down because of foolish fiscal policies beyond their control. Will they lower it when the market goes back up? Pffft. No! I expect dark mode soon. At least give us that. Update: thanks for the reply to review, but… it’s not a good look to ask customers to contact someone. This isn’t troubleshooting a bug. In 2025, it’s not unreasonable to expect support for dark mode. It’s been 6 years since dark mode support was announced. One would hope product is checking in on the reviews. They should know that multiple folks are calling this out as something that should be supported. ### 1/5 — 2FA doesn't work *2025-05-29, version 1.0.25* I'm using DUO to generate codes for 2FA, and I'm taking the numbers from the correct entry for Guideline. Every time I try to login on the app, it tells me the code isn't valid. What's the point of an unusable app? ### 2/5 — Fees are too high *2025-03-25, version 1.0.22* This company is consistently raising their 401k account fees. Like doubling them. With nothing to show for it. Lame. ### 2/5 — Account fee increase? *2025-03-19* So Guideline just increased the account fees. No doubt it’s in response to everyone’s accounts being down because of foolish fiscal policies beyond their control. Will they lower it when the market goes back up? Pffft. No! I expect dark mode soon. At least give us that. **Developer response:** Thank you for your feedback. We've added this feature to our roadmap. We'd like to connect you with our Product Manager to share more information about our upcoming plans. If you're interested in speaking with them or providing additional feedback, please contact us at support@guideline.com. ### 1/5 — Devs are out of touch *2024-11-21, version 1.0.18* We get a stupid changelog with a dated Chuck Norris joke, but we can’t get a dark mode in 2024. I’d be embarrassed if I worked on this project. ### 1/5 — Constant login issues *2024-10-01, version 1.0.15* Undefined errors require you to login on website. Face ID does not work. Useless app. ### 2/5 — It’s 2024. Where is dark mode? *2024-07-15* The app is mostly fine. Not exceptional. Not terrible. I’d give it 4 stars but for one missing feature: DARK MODE. I can’t imagine this would be a hard lift for this app. I’ll bump it to 4 stars when updated with. Or 5 stars immediately if dev replies with an ETA for dark mode. **Developer response:** Thank you for your feedback. We've added this feature to our roadmap. We'd like to connect you with our Product Manager to share more information about our upcoming plans. If you're interested in speaking with them or providing additional feedback, please contact us at support@guideline.com. ### 1/5 — App Doesn’t Work *2024-05-31, version 1.0.13* Can’t sign in. ### 1/5 — Can’t sign in *2024-05-28, version 1.0.13* My native iOS keyboard works on all other apps. I have deleted and reinstalled guideline on my iPhone12 twice; restarted the phone…twice. I cannot type anything in the text boxes. That means I cannot enter my username or password to login. All screens load fine, native iOS keyboard pops up, but no keys/input register ### 1/5 — Terrible app. Doesn’t let me log in ever!!!’ *2024-05-26, version 1.0.13* Awful app had to remove and re download several times and still does not work ### 1/5 — Freezes upon opening *2024-05-24, version 1.0.13* Worked for a while. Now it freezes every time I open it and can’t even log in. Deleted and redownloaded the app and that did not help. Running the latest iOS too. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad dark mode *2026-05-03, version 1.1.19* They finally implemented “dark mode” and it’s garbage. Looks like a child just drew awful purple colors all over it and has no concept of proper design. So let’s start by firing your app designers and paying for better ones. I don’t know if anyone told you morons this, but your “dark mode” does not have to match your company logo colors. And while you’re fixing this trash, add a proper iOS dark icon. Get rid of this obsession with purple. ### 1/5 — Unable to login *2026-04-07, version 1.1.15* I’m unable to login into the app. I enter my credentials and it prompts me for two factor then sends be me back to login screen. ### 1/5 — App is completely useless now *2025-11-16, version 1.1.5* Man they wasted no time booting people who didn’t use Gusto huh. As if I personally run payroll at my company. Good job! ### 1/5 — App is still a joke in 2025 *2025-11-12* Devs said in 2024 they were adding dark mode in app to the roadmap. It’s the end of 2025 and it’s still not here. We also don’t have an iOS dark mode icon available. Those APIs were released in iOS 18 over a year ago. And to top off the incompetency, the bottom of the app says “Gusto by Guideline” as if Gusto is not the parent company. These devs are lazy and don’t QA anything or focus on features that matter. **Developer response:** We appreciate you taking the time to share your feedback. We’re happy to clarify why you now see “Gusto by Guideline” in your account. To confirm, your 401(k) provider is now Gusto, however, it is powered by the Guideline product. You’ll notice that account features remain visually similar in your participant dashboard, aiming to provide you with the same experience and level of support. Additionally, our team has confirmed that adding a dark mode remains on our road map, and hope to go live in 2026! If you have any questions pertaining to your account, please don’t hesitate to reach out to our support team at support@guideline.com. ### 1/5 — What happened??? *2025-11-04, version 1.1.4* Gusto acquired Guideline and now one of my accounts is with Accrue which doesn’t have any app and the other is with Guideline which Gusto manages? This is a terrible update and makes me want to leave guideline completely now. ### 1/5 — Gusto just kicked most of us off of the app *2025-11-03, version 1.1.4* If you used Guideline for 401k, but didn't use Gusto for payroll, you just got kicked off the app today, and told to go use a quickly thrown together website called Accrue. That's where they put us until they can find a buyer for us unwanted customers. ### 1/5 — Hassle of a company *2025-10-13, version 1.1.0* Cannot close or opt out without going through a maze of online opt outs and circle of accounts. Doesn’t do anything over the phone . Do NOT LIKE THIS COMPANY AT ALL. ### 1/5 — Login screen is broken *2025-08-11, version 1.0.29* No way to login because the login screen refreshes each time I try copy paste an OTP. Also the password field does not accept an autofill from a password manager. Ridiculous ### 1/5 — Insane fees *2025-07-19, version 1.0.28* They doubled the fees again ### 1/5 — Insane fees *2025-06-13, version 1.0.26* They doubled the fees again ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2025-10-13, version 1.1.0* Super simple and easy to use UI ### 5/5 — 401k *2025-09-02, version 1.0.31* I like how it’s outlined.. ### 5/5 — Good *2025-06-18, version 1.0.26* Good! ### 5/5 — Easy to Use *2025-05-19, version 1.0.24* Very simple can change contributions very easily ### 5/5 — Solid, simple UI *2025-05-15, version 1.0.24* The app makes it easy to see your balance, performance and pertinent account docs. It’s also got really high uptime that I’ve noticed. All in all, a simple effective app. ### 5/5 — … *2025-05-14, version 1.0.24* I wish my current company used Guideline. ### 5/5 — App *2025-05-10, version 1.0.24* Excellent app and user experience. ### 5/5 — Simple and easy to use *2025-02-21, version 1.0.20* Much slicker interface compared to the website. Easy to check my 401k balance and portfolio. ### 5/5 — Incredible design! *2024-05-02* This app is extremely well designed and love how simple it is to use. **Developer response:** Thank you for the feedback. We appreciate it! ### 5/5 — Great app - easy to view *2023-08-15, version 1.0.5* Unlike the website, the app is very streamlined and has all vital information in a well presented format. Good stuff - I enjoy the bar graph how you can hover over each investment period and see the total value and marginal growth/reduction --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*