# Guzman y Gomez (GYG) Mexican — user reviews > 94 indexed App Store user reviews of Guzman y Gomez (GYG) Mexican by Guzman y Gomez (GYG) Mexican Taqueria, rated 4.22/5 from 5,266 ratings. - Source: https://appshunter.io/ios/app/guzman-y-gomez-gyg-mexican/id595292048/reviews - App overview in markdown: https://appshunter.io/ios/app/guzman-y-gomez-gyg-mexican/id595292048.md - Rating breakdown: 5★ 3,940 · 4★ 271 · 3★ 126 · 2★ 125 · 1★ 795 ## Newest reviews (15 of 94) ### 4/5 — Casula GYG *2026-08-23, version 7.6.1* Fries where not cooked in the store was cold and soggy not crispy . Fresh batch of chip should be after a long period not selling ### 1/5 — Do not update the app *2026-07-10, version 7.5.0* Last ordered in November 2025. Next time I went to order the app was updated, my account logged out and couldn’t log in. All help pages say to login with email and password which is no longer possible. Help pages also suggest to reset your password from the login page, also not possible. Logged a support ticket as per the help pages suggestions. Nothing from GYG other than we’re looking into it. Previously ordered once per week but will not be back until you get your $hit sorted! ### 3/5 — Buggy *2026-06-26, version 7.4.0* After ordering, the pop down notification doesn’t leave ### 3/5 — Reasonable app *2026-06-21, version 7.3.0* The app features work reasonably well. It is sometimes difficult to find items. Customisation is easy. There is no order to table feature for dine in. ### 1/5 — DO NOT use the app for delivery. *2026-06-19, version 7.3.0* The delivery from the app is through UBER. The Uber deliverer delivered the breakfast order and spilt the coffee all over my food ruining it. I attempted to get a refund through Guzman and they said it's Ubers problem and then I attempted to get a refund through Uber and they refused. Their customer service is an absolute joke. Do not use. ### 1/5 — Notification *2026-06-15, version 7.3.0* The app keeps on sending notifications even after picking order the notification is on and the only option is to delete the app. Close the app turn off the notification doesnt work ### 1/5 — Update fail *2026-06-03, version 7.2.0* Since the last update I can’t even open the app as it keeps crashing I tried to delete and re download the app but it didn’t work ### 3/5 — Broken *2026-05-31, version 7.1.0* I never used to have any trouble with this app but now I can't get my GyG dollars to work. It says I have some available but it won't select no matter how much I try and press!!! There’s not even an option!!!!! No button, no nothing. It says "pay with GyG dollars" but no button to enable it! ### 1/5 — The validation code didnt work *2026-05-29, version 7.1.0* I’ve tried to sign up, but never received the validation code on my phone. Very frustrating! ### 1/5 — couldn’t even log in *2026-05-28, version 7.1.0* I have been trying for days to make an account to use the app but the verification sms code never came. Buggy app don’t use. ### 1/5 — Not functional *2026-05-23, version 7.1.0* AI app is best to confirm your address , select store and loop to again confirm your adress. when is going to get your order is never happen. Useless app. Good job testing team if exist that I doubt. Please pay me for finding your main procees bug and reported it ### 1/5 — What an absolute shocker! DELIVERY TIMES DO NOT MATCH THE APP! *2026-05-23, version 7.1.0* This is totally false advertising in the app! The estimated time was 34 minutes! The actual delivery was over 50 minutes and food was cold! That is not even food safe!! NEVER AGAIN! ### 1/5 — Amazing service, terrible app *2026-05-21, version 7.1.0* I always have a lot of trouble placing online orders with Guzman and Gomez app. Their service is wonderful and the staff are great, but unfortunately the app really doesn’t work properly. It freezes often, the payment process fails, and when you go back, it sometimes selects products you didn’t choose. You really have to review everything very carefully before confirming the order. ### 1/5 — can’t use my points *2026-05-18, version 7.0.1* why can’t use it? ### 1/5 — Massive Drop in Quality *2026-05-14, version 7.0.1* GYG used to feel fresh and quality-focused, but lately it’s become the McDonald’s of Mexican food. Ordered a chicken Caesar salad and it literally had 3 tiny pieces of chicken in it. Everything is drowned in sauce, and the boxes come out looking like they were shaken before being handed over. Messy presentation, low effort, disappointing quality overall. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t use *2026-08-28, version 7.7.0* Error messages continually. Keeps crashing. Very frustrating and slow. ### 1/5 — Way too many questions. *2026-08-26, version 7.7.0* What a difficult painful app to use. Burrito and drink of your choice.. after 500 questions the drink choices were tea or coffee. But seriously so many questions. It would have been my first time, I was outside the store now I’ll never try it. Turned me off forever. Fix it don’t fix it. Doesn’t matter I’m never going to try it. ### 1/5 — Pestering me on push notifications *2026-08-25, version 7.7.0* Every time i look at my order status it asks me to enable push notifications. i don’t want to because they have too much marketing. stop asking every single time ! ### 1/5 — Lots of annoying marketing ads *2026-08-23, version 7.6.1* Warning: you’ll be swarmed with annoying ads if you install this app. Not that useful anyway ### 1/5 — Cannot pay constant bugs *2026-08-20, version 7.6.1* Get new developers. Apple Pay never works. Bugs saying order cancelled when it wasn’t ### 1/5 — What an absolute shocker! DELIVERY TIMES DO NOT MATCH THE APP! Shows item unavailable!! *2026-08-06, version 7.6.0* This is totally false advertising in the app! The estimated time was 34 minutes! The actual delivery was over 50 minutes and food was cold! That is not even food safe!! Placing orders items unavailable over and over sit there and try another try another try another guess what? You go to the car after you’ve got one that works and suddenly you’ve got 23 items in your cart NEVER AGAIN! ### 1/5 — Very disappointed *2026-07-23, version 7.6.0* I have order through drive through. Nachos fries mini. Told them no meat. I have received the order only fries , no nacho inside. Charged me 11.40$ for nothing. ### 1/5 — Signup flow broken *2026-07-23, version 7.6.0* Verification doesn’t work ### 1/5 — WTH *2026-07-18, version 7.6.0* So this is about what I got from them like food and so I got beef nachos after a netball carnival and some chips and a soft drink the next day I vomited more then once I am VERY disappointed ### 1/5 — Timing is so bad *2026-07-15, version 7.6.0* Order online, line up with a bunch of over eager uber drivers. No comms from the GYG team. App basically says it’s ready when it estimates it should be ready, which bares no relationship to reality. I’ve lined up for 15’minutes after it says ready. I don’t get the point of ordering ahead, when I rock up and it’s not even close to ready. Even my local takeaway gets this done better. ## Most praised reviews (10 highest-rated) ### 5/5 — Breakfast burrito *2026-08-11, version 7.6.0* Got 2 breakfast burritos at Erina store fountain plaza today and talk about shrinkflation. 😳. It was so little it was a mini mini !! This sux so much! So does greed! So long Guzman 🤦🏻‍♀️ ### 5/5 — Very good *2026-08-01, version 7.6.0* I ### 5/5 — New update is a big improvement 🌯 *2026-06-12, version 7.3.0* I have been using the GYG app for a while now, it used to be slow and cumbersome with so many steps just to work out the menu. The new update is a nice change to this making it very easy to see on a map the restaurant I would like to order from and quickly see what that restaurant sells. MASSIVE IMPROVEMENT FOR THE BETTER 🙂 Everything feels much faster compared to before. It feels like an app and less like spinning junk now. Update: it now has Apple Wallet. Great. 5 stars now ### 5/5 — Great app, and accessible too, but…. *2026-06-11, version 7.3.0* Needs a tip function! ### 5/5 — LOVEYA *2026-05-21, version 7.1.0* Best fast food , easy to use app straightforward no bs , quick on time quality food . ### 5/5 — Great UI *2026-04-13, version 6.3.0* Great app for online orders loving it so far. ### 5/5 — New update issue *2026-04-09, version 6.3.0* Update: now the phone number login work after the Easter holiday. So if you were having issues on the weekend try again. Thanks app devs ### 5/5 — apple wallet *2026-04-01, version 6.3.0* great app but gomex card in apple wallet would be swell ### 5/5 — Great app *2026-03-29, version 6.2.0* Definitely improved better then what it used to be when it first introduced now it’s smoothed out and improved ### 5/5 — Thank You GYG *2025-06-10* ⭐️⭐️⭐️⭐️⭐️ Just wanted to say a genuine thank you to GYG – not just for the consistently great food, but for the free burrito offer. Like many Aussies, I’ve really been feeling the pressure of the cost of living lately. The free burrito meal wasn’t just a nice surprise – it was honestly the best meal I’ve had in over a month. It gave me a small but powerful boost of hope when I really needed it. It might seem like a simple promo, but it meant a lot. So thank you, truly. Keep doing what you do – it makes a real difference. 🙏🌯 **Developer response:** Hola 👋 Thank you so much for the 5 star review and we are so happy to have made an impact to your week! We look forward to welcoming you into a restaurant for your next burrito soon 😄. - Dan --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*