# GVSmartApp — user reviews > 69 indexed App Store user reviews of GVSmartApp by TJMEDIA CO., LTD., rated 1.80/5 from 92 ratings. - Source: https://appshunter.io/ios/app/gvsmartapp/id1290003331/reviews - App overview in markdown: https://appshunter.io/ios/app/gvsmartapp/id1290003331.md - Rating breakdown: 5★ 9 · 4★ 5 · 3★ 5 · 2★ 10 · 1★ 63 ## Newest reviews (14 of 69) ### 1/5 — Connection Issue *2020-12-28, version 1.4.1* Very frustrating when you constantly lose your app connection with the videoke. ### 1/5 — Song titles not appearing when searching *2020-10-27, version 1.4.0* You should update the software to work with the new IOS 14.2 ### 1/5 — Can’t download new songs *2020-07-25* The grand videoke is a great product I’m very happy with the presentation and fun factor of the machine. But adding new songs to the unit is something I couldn’t do. My app state that I need a update but there’s no way of updating. I’ve spent about 80 on bundles only to not be able to add them to my machine. **Developer response:** Hi! We are sorry inconvenience. Can you give us more details about your issue or contact us at customerservice@grandvideoke.com We will try to solve your problem. Thank you! ### 1/5 — Search song *2020-07-01* Can’t see what I’m typing when I’m searching songs. ### 1/5 — Updating the program is trash *2020-06-17* So you’re not gonna be able to download new songs into your karaoke system unless you update your program first. The issue is, the system will not complete the update and will just ended up rebooting your system. And for that, there’s no use using this app to get new songs. And the bad part, technical service doesn’t know anything to fix these issues. They just recommend to reset the system and deleting every songs and updates you purchased. They can’t even bring back all the songs purchased that were deleted from resetting the system. They need to do better in their technical matters with these product because there are many same complaints with these same issues with the system program updates. **Developer response:** Hi Nick, We do apologize for the inconvenience it has caused you. In cases like this, the downloaded update file is not complete due to internet connection that will result to system hang-up. To assist you further, kindly message us atcustomerservice@grandvideoke.com or at our FB Page "Grand Videoke" our customer service would be glad to help. Thank you! ### 1/5 — The app is garbage *2020-06-15, version 1.3.7* I an trying to connect the app with our videoke but it simply won’t let us. It keeps telling us that our QR code is invalid when we try to connect it. ### 1/5 — Dont connect *2020-06-11, version 1.3.7* This apps is so hard to use i already paired it to my iphone x but still i cant use my phone as a remote control to select song ### 1/5 — Frustrating *2020-06-07* This is crazy when the connection is out , its hard to connect again. Always failed **Developer response:** Hi! Apologies for the inconvenience. We suggest that you re-install the application and allow all access security in your device. (How to Pair GV Smart App Using AP Mode for iOS: https://youtu.be/bAy-8fTg5PE) Thank you! ### 1/5 — GARBAGE *2020-06-04, version 1.3.7* THIS APP DOESNT DO ANYTHING BESIDES BEING A POOR EXCUSE OF A REMOTE. YOU CANT DOWNLOAD ANY SONGS OR EVEN UPDATE THE SONG LIST THROUGH THE APP. WHENEVER I TRIED TO UPDATE, IT WOULD CRASH NOT EVEN 2% OF THE WAY THROUGH. THIS APP IS USELESS. ### 1/5 — Lyrics *2020-04-25* Lots of songs have delayed lyrics. You cannot follow the lyrics unless you memorize the song. Hope they will update. This is not a cheap machine. And also, there are times that the sound just disappears and comes back after a while. Update: I updated the machine and nothing’s changed. You will not be able to follow the lyrics because it shows it slowly. The lyrics doesn’t show instantly. Or better if the lyrics will show more than 3 words per line. So hard to follow specially for upbeat music. **Developer response:** Hi Papa Rob! We are sorry for such experience and thank you for taking your time to share your feedback with our product. For the basic troubleshooting step may we suggest to update the firmware version of your unit by following this instruction (How to Update Software on GV: https://youtu.be/l7kuBncCo6M) To assist you further, kindly message us at customerservice@grandvideoke.com or at our fb page "Grand Videoke" our customer service would be glad to help. Thank you ### 1/5 — Very bad app *2020-04-23, version 1.3.7* This is the same thing that I’m experiencing. You guys need to do better and update the system itself. Despite of following all the instructions on the video, I still couldn’t transfer the updated songs and the code that I purchased. Please do something guys. ### 1/5 — worse app ever *2020-04-02, version 1.3.7* a terrible app made by idiots ### 1/5 — Is this a joke? *2020-03-23* Seriously is this a joke app? ### 1/5 — Transferring songs to player is IMPOSSIBLE *2020-02-29* I don’t normally write reviews but I’m so fluttered at this point. This item holds good quality but this app keeps dropping signal. I can’t transfer songs to karaoke player. It doesn’t make sense when you pay nearly $600 and transferring songs that is available can’t be transferred to the karaoke player. It’s been a 4 days I’ve been trying to connect this app to the karaoke player. I will have to return it soon if I can’t get songs on. **Developer response:** Hi! Thank you for using our App and we deeply apologize for the inconvenience. Kindly watch this instructional videos (How to Pair GV Smart App Using Mobile Hotspot for iOS https://youtu.be/ijj4tjadHyA and How to Pair GV Smart App Using AP Mode for iOS https://youtu.be/bAy-8fTg5PE)Should you need our assistance feel free to reach us at customerservice@grandvideoke.com or message us at our fb page "Grand Videoke". Thank you very much! ## Most critical reviews (10 lowest-rated) ### 1/5 — TJ app is useless *2024-05-05, version 1.5.2* Ever since they change to this TJ app. I never successfully connect my devices. Before the GV app it was easy as scanning the QR code. Now, we have to use search or use the book. 600$ for a useless app. Dont recommend any of this anymore. ### 1/5 — I like this better than the new app *2023-10-15* The new App TJ smart song list/Aria TjSmartlist is not working and doesn’t paired to my karaoke machine.. but this GV smart Apps works perfect. Pls continue this app and let us use it .. coz now this 3 apps doesn’t work anymore . ### 1/5 — Terrible app *2023-08-04, version 1.5.1* Hard to connect with your phone, i did everything the instructions said even watched it on you tube! ### 1/5 — NO STARS *2023-06-05, version 1.5.0* THE APP iTSELF IS SO SLOW ### 1/5 — GARBAGE APP! *2022-03-11, version 1.4.8* Please fix your app so that we can use it properly. Can’t even connect to my iphone how can i buy and transfer songs if it goes like this always? ### 1/5 — Doesn’t work with apple phones *2021-09-16* Bought this system along time ago, my iPhones 5, 6 & X still never work with this app or Kareoke system. Save your money and buy a different kareoke company that will take care of the problem. **Developer response:** Apologies for the late response, Thom. Just email your contact# for us to guide you side by side on how to pair the unit. email us at customerservice@grandvideoke.com. We'll be waiting for your reply. ### 1/5 — Cannot connect *2021-07-30, version 1.4.4* I waste of money. I cant able to connect to any devices. I purchase new updates songs but now i cant even use it. It's a scam! I ordered online last december they did not even updated any new songs! ### 1/5 — Jaci *2021-07-12, version 1.4.3* I can’t get the karaoke machine to pair with my iPhone! Have tried several times and still it just sits there and does NOTHING!!! ### 1/5 — YOU NEED TO UPDATE YOUR APP *2021-06-08, version 1.4.3* My mom purchased this new grand videoke. I did connect and went on downloading new songs but when I tried opening the app again and connect it with our karaoke, the app keeps kicking me out and doesn’t allow me to connect either downloading new songs. So how am I going to have new songs if the app itself wouldn’t connect me neither the karaoke? Too stressful for an easy “tutorial”. ### 1/5 — Wifi connection *2021-01-01, version 1.4.1* It’s frustrating. I can’t connect mines to wifi. It keeps saying wifi is not available... ## Most praised reviews (10 highest-rated) ### 5/5 — Connecting devices to main unit. *2019-08-08, version 1.1.7* As I have read other reviews, I have the same exact problem. I cannot connect ANY of my devices to the machine. Followed every step, watched youtube video, read the guide, emailed WOW, and still ne success. I feel jipped. Very disappointed. Update: After several back and forth emails with customer service, I was able to update the machine’s software, which enabled me to successfully purchase, and download new song packs! Now I give it 5 stars! ### 4/5 — I LIKE THAT SONG *2019-12-29* If we can buy a songs individual the one that we like only not by volume, if you guys can do that it would been so nice. Maybe $2.00 for one songs. **Developer response:** Hi Kahana pono! Thank you for giving us 4 stars and appreciate your feedback. We are working hard to improve our product and we'll take note of your suggestion. Once again, thank you and have a Grand day ahead ### 3/5 — Connectivity Issues *2022-08-01, version 1.4.8* I love the ability to not rely on the song book and use my phone to add songs. However, the app should not kick out users every time they connect. It seems pointless to try to connect to the machine, only to be kicked out and try to scan the QR code to connect. Please address this. ### 2/5 — Bluetooth *2023-07-29, version 1.5.1* Not connecting what the heck ### 2/5 — Song update/ system connectivity/bugs in App *2021-07-04* Really wish you could search for a song to see which volume needs to be purchased and download. As of right now I have to look through all 37 volumes for the song that I want. Huge waste of time especially if the song isn’t even in there. I have to reconnect the app to the karaoke machine every time I switch apps. There is a glitch with the app with my new iPhone Pro 12. The interface is really stretched out and buttons overlap. The last thing I can’t figure out is I have songs in my list with no song data. I really want to remove them so I don’t waste time plugging in numbers to songs that don’t work. ### 2/5 — Frustrating! *2021-02-02, version 1.4.2* The machine is good but downloading new songs is next to impossible! I bought a new song volume, but couldn’t even use it. We watched the YouTube instructions, it’s a long process and complicated! Is there anyway you can change how your app works? ### 2/5 — Lost Remote, no way of connecting to the system through app *2020-09-03* We lost the remote and the app doesn’t give us the option to connect to a previous smartphone that already had a connection. Now we’re stuck with a system we can’t use. Make an option to connect using smartphone with/without remote please! **Developer response:** Hi Shane, apologies for the inconvenience. To pair your device to the machine, you need to purchase a remote control - by pressing the WIFI button on the remote control. For more assistance email us at customerservice@grandvideoke.com Thanks! ### 2/5 — Missing songs *2020-03-21, version 1.3.7* What happened, songs like Baby shark have disappeared?!?! ### 2/5 — Love and Hate *2020-01-10, version 1.3.2* I want to love this app since I talk highly of it to my friends but it’s hard to love it because I have to always connect and keep connecting to the app/machine. It’s frustrating when you’re idle on your phone and suddenly lose connection and you have to stop singing just to connect(by scanning the code again). I wish it remained connected as long as the phone and machine are both on and connected to the same wifi network. Fix this and I can sell more of these machines. I’ve already purchased/sold 5 of these in the last two months. ### 2/5 — Frustrated! *2019-08-10* There has got to be a better way to connect. It’s very frustrating when I lose connection over and over again over a period of one hour. Why can’t the device connect directly to the Wi-Fi network and the app connect to the same Wi-Fi network and then talk to each other? There’s got to be a better way than this. It makes me not want to own this machine. **Developer response:** Apologies for the late response. May we know your email address for us to check? We'll be waiting for your reply. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*